Took in a high quality laptop with a power problem from both DC power ports. Requested in-depth troubleshooting and the company sent the system off to another company for board repair. Notified the motherboard had damage to the CPU pins (which is not a common occurrence at all since the CPU never moves). Notified the HSC employee I would like either the company with the device or themselves to ensure the components were placed back in their appropriate locations. While the employees were polite, I received the computer back with the shell, all boards, 4 extra ram sticks (RAM and SSDs removed prior), cpu and gpu thrown in a box loosely without any ESD bags. I expressed my disontentment at that point to the owner and left. read more

Heart And Soul Computer - Box with loose components. - IT Services & Computer Repair Near Me - Fredericksburg, Virginia

I broke my laptop display picking it up wrong. They took it in, explaining that the display may take a while to order, be shipped and arrive. The laptop was useless without a working display, so that wasn't a problem. A week and a half later it was returned fixed. Later I took my wife's iPad in for a repair. They honestly told me they couldn't fix it because they didn't have the equipment necessary for an iPad but recommended another computer repair shop which could make the repair. That shop did a great job at a very reasonable price. This shop is honest, as fast as they can be, and the prices are very reasonable. I recommend them. read more

I found that they sell disc golf discs. I have not had to wait a mask in a wile and I am from out of town but the guy at the window with out a mask said I have to have one to look at the disc selection. That's fine with me just a wast of my time. If they would have provided masks I could have looked around. It's August 2021 and most people have the vaccine but it's their store. I just wish they would have provided one if that's their rule not just closed the window on me wile I was standing at it. read more

I tried three other computer repair outfits about replacing a belt on my Sony Minidisc player. None even responded to my request. Heart and Soul Computer took on the job, and, after an unavoidable delay waiting for the part to come from England, replaced the belt and now the unit works fine -- and the price was quite reasonable. I am thrilled to have my minidisc player working again and loudly sing the praise of this firm that was not afraid to take on an unusual repair job! read more

Wonderful customer service and expertise. I had an emergency of sorts and even as the store was closing, I was given time and attention addressing my issue. I left 45 minutes past their normal closing time having made the best decision after weighing several options that were patiently explained to me. I can't wait to hook up my new refurbished desk top. I am definitely a fan of this place. I definitely recommend. read more

Everyone was very helpful and knowledgeable. They provided me with options and honest advise on what to do.

After hearing about Heart and Soul Computer from several neighbors, I found myself in need of computer repair help myself. Since it is close to home, and kind of "on the way to or from" other destinations, I figured I'd give it a shot. I'm so glad I did. James was direct and patient in explaining what had to be done, the process (purchase, shipping, actual repair) involved, and when it would be ready--and no, I didn't ask for it "tomorrow." I have a brand new screen for my laptop and was up and running instantly when I returned home. During our interactions, James shared with me how Heart and Soul came to be and how it has grown--an inspiration for anyone thinking about starting her/his own business. Heart and Soul is on the neighborhood's "preferred contractors" list. read more

These guys are miracle workers. They have done amazing things with nearly dead laptops I own for many years now. I trust them completely. Recently, they rescued my wife's laptop that had a failed hard drive. Incredible that they were able to clone it and install a nice new super fast drive. They really are experts in this field. Their prices are very reasonable also! top notch! read more

I really enjoyed my experience with Heart and Soul computers. I brought an older laptop in that I knew had many issues but my primary concern was that it needed a new display. Their order time and completion was very quick and spot on. When they booted it up it had an error but I was already aware of it potentially needing a new hard drive and a also a new OS. All and all I am satisfied with their work. The only reason they are not getting 5 stars is when I opened it up to replace the hard drive myself there was a loose screw rattling around and some grease about. Nothing big but made me feel like it might have been a bit of a rush job. Regardless, I will continue to give them my buisness as they were an absolute pleasure to work with. read more

Awesome computer repair center!!! My daughter dropped my laptop and caused my screen to break and my hard drive to go bad. James and his crew were able to replace my screen and retrieve all of my precious picture and important work documents!! Without all the hard work by Heart and Soul Computer i would have lost all the pictures i had of my kids over the last five years!! My laptop was as good as new and i was able to get back to what was important to me.. Thank you James and crew at Heart and Soul Computer!! read more

I recently took my lap top into Heart & Soul on Plank Road in Fredericksburg VA to get the screen replaced. My lap top was in fine working condition, with the exception of the screen. I had to connect the lap top an external monitor in order to use the lap top. I was quoted $105 for the screen and $100 for labor, seemed like a fair deal so I gave the go ahead. When I went back to Heart & Soul to pick up my lap top the screen was working fine, but my mouse would not work. James Ruth, the owner of Heart and Soul called a young technician to task in my presence for not correctly reattaching my mouse. The young technician promised me the lap top within 30 minutes. I told him not to worry, I was headed home and would either pick it up later that evening or the next morning. Within 30 minutes I received a phone call from the young technician informing me that my mouse was inoperable and that for a $25 additional fee they would run a scan on my computer to attempt to find out why the mouse wasn't working. Not being completely computer literate, I asked him to explain to me what had happened because the mouse was not the issue whenthe computer was brought to Heart & Soul and why would it not be working. The young technician grew frustrated with me and James Ruth got on the phone and told me they would run the scan for free, it was a feature of Windows 8 anyway and they would let me know of any issues. Later that night my computer troubles got worse. I was called and told that my computer had a virus and that virus was causing my mouse to not work and the lap top now would only operate in safe mode. What! The young technician offered to run a virus scan for $125 to remove the virus from my computer, save my hard drive and fix my mouse. I refused this service and again James Ruth got on the phone and offered to run a "hardware scan" to determine what was wrong. He wouldn't charge me for this scan, he said this scan would determine if there was something wrong with the hard drive. The next morning my lap top was declared inoperable by James Ruth. The hard drive was damaged, it wasn't his fault, he was very busy, did not have time to further discuss this issue with me and in fact was ready to hang up on me. I asked once again how this could have happened, I took a lap top that only needed a screen replacement and now the hard drive was damaged. Silence on the other end... he had hung up on me. The next working day, Monday, I took my husband with me to Heart & Soul to see if he could get an answer from James Ruth. My husband isn't a computer expert, like the people at Heart & Soul, he just knows quite a bit more about computers than I do. James' first words out of his mouth to my husband were "we don't want her business". I guess if you bring a working lap top to them, and when they finish repairing it the lap top doesn't work, they don't want your business. James told us that we must have dropped the lap top and damaged the hard drive, it wasn't his fault and he refused to discuss the issue. My husband brought the lap top back to our office. He removed the hard drive from the lap top and connected it to his lap top. The hard drive worked fine. He re-installed the hard drive and attempted to boot up the lap top, an error code was displayed. He typed the error code into Google - the answer to the problem was right there with a quick Google search - the BIOS were incorrect. A little more research on Google and within 30 minutes the lap top was up and running. The mouse still wasn't working. My husband, computer genius that he is, knew that one of the function keys controlled the mouse. He depressed it and voilà the mouse works. I would not have taken the time to type out this essay on the service and competency of Heart & Soul if they were not such arrogant, obnoxious, condescending, rude people. They are also incompetent, they don't know what they are doing, they are not experts in computer repair and they don't stand by their work. I would not recommend Heart and Soul Computer Repair located at 5209 Plank Road in Fredericksburg Virginia, owned by James Ruth to repair an Etch O Sketch. Consider yourself warned, tell others, I know I will. read more

I recently tried Heart an Soul computer for the first time after my previous repair people couldn't get me out the door fast .......the people at heart and Soul listened to me and fixed my computer. Unfortunrtly..there was a glitch in the system so I had to take it back The nice folks at heart and Soul fixed the problem and it didn't cost me a dime ......not only are these guys nice but they are very smart .......Glad I went there !!!!!!!......Perry Hoisington read more

I was looking for an alternative to the Best Buy Geek Squad so I decided to give Heart & Soul an opportunity. My computer was making some weird sounds so I took it to Heart & Soul. It needed a new hard drive which they replaced. Got it home and all my programs were no longer on the computer, all my email sub folders were gone. I couldn't load any programs either and couldn't connect my wireless printer. Also, they wanted to charge me $25 to install Windows 10 when in fact I had Windows 10 installed on the computer prior to taking it to them. I took it back and spoke with James (the owner). I explained that I couldn't connect my wireless printer and he asked me if my was computer was "a wireless computer". I said that it was and when he checked it he dismissively and rudely said that it wasn't. Which in fact it is. While he was helping me a customer comes in and he just leaves me standing there and goes in the back room with her. He doesn't even excuse himself. After waiting approx 10 min I go in the back and interrupt them. At which point it seems that he realizes what he did. I ended up leaving my computer with James for a few hours and when I returned he had downloaded the software program that I couldn't download and he had recovered my email sub folders. The next morning all my sub folders had once again disappeared. Also, my computer now freezes from time to time which makes me feel like it's going to crash. I believe a computer professional should tell a customer that when a new hard drive is installed that they will have to re-install all their programs and any other pertinent info. I was told nothing. In summation my experience with Heart & Soul was not what I was hoping for. I like to do business with a company/people who are polite, courteous and who are not dismissive of their clients concerns. I also don't want to waste my time taking something back numerous times to be repaired. read more