1. Heart And Soul Computer

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Fredericksburg, VA

Heart And Soul Computer

3.8 (13 reviews)
Open • 11:00 am - 5:00 pm
Updated a few days ago

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8 months ago

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3 years ago

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5 years ago

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4 years ago

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8 years ago

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8 years ago

Everyone was very helpful and knowledgeable. They provided me with options and honest advise on what to do.

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9 years ago

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8 years ago

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12 years ago

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12 years ago

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James R.

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11 years ago

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Protech Computer Repair

Protech Computer Repair

(7 reviews)

I am SOOO glad my neighbor recommended Pro Tech!! I am a former IT Specialist, and when I say…read moreformer, I mean that with all my heart, because I am old, now and sooo tech-baffled these days. Mo kindly came to my house, looked at my 8 yr old PC (which I still thought of as 'pretty new'), and gave me the bad news that it needed replacing to be able to get Windows 11. I was afraid of that, so I just bit the bullet and bought my new Dell PC from him. He transferred all my stuff from the old PC to the new PC, wiped my old PC clean, and took it away, to be donated at Xmas time to the needy. Mo said there are more needy families in the area than I could imagine. He asked me if I had backed up all my files. Ummm, nope; just the words 'The Cloud' scare me, and, although I was very careful bitd about backing up my work files, MY stuff didn't seem that important, until Mo reminded me that I said I probably had other documents that should be backed up if my PC got hit by a bomb. He went back to his store and backed my old PC files onto a thumb/flash drive, (or whatever it is called these days) and I picked it up from him today. I am struggling a bit trying to learn the new PC with Windows 11, but Mo said I could call him anytime I needed help. He wasn't at all snarky and superior-acting about my lack of knowledge, but was very kind and patient. I am thrilled to have found someone trustworthy to help me. I have friends who have been hacked and lost almost everything, so I am always very nervous about security. Mo's calm confidence and helpful demeanor make me feel much better with this change than I would have been!! Thank you, Mo!!

Mo is awesome to work with! I was in a bind with a broken laptop that needed repaired as soon as…read morepossible. Mo understood my situation and provided outstanding service to get me up and running as quickly as he could. We had to wait a few days on the part, in the meantime he offered a loaner and went above and beyond meeting me for the delivery of the part on the weekend and was willing to stay after hours, whatever it took to get the job done. He also stayed in communication throughout the week updating me on the status of everything. Very much appreciated, hard to find folks that provide such personal quality customer service these days. Been a couple of months now since the repair and have had no issues. Thanks Mo!

Office Depot - Storefront

Office Depot

(13 reviews)

$$

FedEx drop point in Office Depot on Carl D Silver: Just a FedEx drop-off point, but they do NOT…read moreaccept electronics boxed up; even with the box already labeled to ship out. The attendant for the "FedEx" area was helpful, but he was quite terse, telling me they don't ship for FedEx. So I lifted up their small FedEx sign to show that they do in fact ship for FedEx. He remained terse, asking with a chip on his shoulder, "what's in the box?". At which point I then replied, " an electronic". So he then told me to "read the sign", without even looking at me. I said "excuse me?" because he initially mumbled it at first. But the second time, he made sure he was loud enough to understand. The FedEx sign states that this location does not accept electronics, such as phones and batteries. Overall, for FedEx drops, I recommend avoiding this location because it is not worth the hassle. The employee could have been more professional, pleasant, and polite, and the FedEx "rules" for this location, make it an inconvenient, less than ideal drop off location.

Since I moved to Fredericksburg last summer, I have been in this store twice. Both times were a…read morebad experience. Store looks 100 years old, computers/cash registers are 1990's slow computers. Today the person in the printing area was just plain rude. I'm not going to go into all the details, but the other customer and I were at a loss for words with his actions. I spoke with the store manager and the expressionless conversation with him didn't add any faith in the store. The store manager ended up helping me out with what I needed done. After everything was done, the manager walked off to another area. He was standing right next to the rude employee, there were other customers, he didn't check in with him to see if he needed anything. I assume the whole rudeness to customers is going to be ignored. I don't expect him to correct him in front of customers, that would be wrong. But by walking off and not even checking in with him and seeing if he needs help tells me that the manager is not invested in the store and pretty much re-enforced bad behavior is acceptable.

uBreakiFix by Asurion

uBreakiFix by Asurion

(23 reviews)

$$

this is the only place around that will genuinely fix your phone for a fair price instead of trying…read moreto scam and upsell like everywhere else does. if i could rate a million stars i would. not only did the man working this morning fix my phone after i was told elsewhere to just buy a new phone, but he fixed my phone's charging problems for less money and in less time than he estimated me at drop off. it feels so validating that the employee here treated me like a human being with a problem to fix rather than an opportunity to upsell; he educated me about potential problems with the repair i needed and laid out various options and their prices in case i needed a screen replacement due to existing damage. turns out i didn't need a screen replacement because he replaced the charging port with enough care to not cause any further damage than what was already there. we got the call that the phone was ready around an hour-ish sooner than expected and his care in handling the screen saved me hundreds of dollars. i am so glad i came here and left having paid just over $200 to honest people rather than buying a new $1500 phone like the other places wanted me to think i needed. i will only ever go here for any future phone repairs as there is nowhere else with such genuine honesty and care for their customers. when the screen replacement becomes inevitable i will definitely be returning here and enjoying my time offline during the repair knowing my phone will be in good hands.

I brought my phone in for them to fix a minor crack on the screen (for free) and they ultimately…read morebroke my front facing camera. I was hung up on twice, I have no answers, and am being told they can't help me at all. How was my camera broken when the crack wasn't near it at all? I was told I was going to be called after 2 hours max to come and pick it up and I had to wait 4 before I just went up there and got it because I hadn't heard anything. I should've known then it was because they didn't execute their job appropriately. Please don't come here because they might fix your concern, but they're going to create another problem for you in exchange.

Best Buy

Best Buy

(87 reviews)

$$

Sooooo let's talk about Best Buy! I was looking for a new curved monitor and Wacom sketch pad for…read moremy graphic design art! So I was walking around for 20 mins waiting and looking for someone to assist me! So this location is located in Carl D Silver-parkway shopping plaza. It has plenty parking space and offers curbside pickup. It has a geek-squad repair as well! Reservation and walk-in offered but to be honest it better to have a reservation instead of waiting. I was wondering around the store a lot looking for a monitor, sketchpad, and Adobe photoshop products. So I asked for help and no one came until a nice gentleman came and asked if I needed any assistance. I said yes, he guided and answered all my questions. I asked about military or student discount but they don't offer that. Than he asked if his Manager could offer any discount which he gave me 5% off my total. The gentleman was name Olando, he was very nice and accommodating while purchasing my transactions!

I purchased a new car stereo for my truck and CJ was very helpful organizing the parts I needed to…read moreorder. The best part was the professionals in the car installation! Mike and John were very knowledgeable and friendly with making adjustments to my install. In fact, I had to return to check on a speaker issue and John diagnosed it and promptly addressed the issue while explaining the situation. He made sure I got a deal on the speaker on sale and took the time to insure everything worked well. I highly recommended this specialized car stereo install team. Thanks!

Heart And Soul Computer - itservices - Updated October 2026

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