I have been buying used appliances from Gateway for several years. The clothes washer I bought from…read morethem several years ago quit on me last week. I wasn't surprised; with 9 pets and 5 people in our house, we ask a lot of our washer. I went back to Gateway to buy another washer and mentioned that I was a repeat customer, and that my previously purchased washer died on me. The manager, Abud (spelling?) insisted on fixing it for me for free. I brought it to him, and his technician not only fixed what was broken, but also replaced missing pieces that I'd lost in my own attempts to fix it. And they cleaned it. When I offered to at least pay for the parts, Abud refused. I am so impressed with the honor and integrity of this business.

Decided to check out this place after seeing it come across on Facebook Marketplace. What a hidden…read moregem!! Top notch customer service. Abood went out of his way to make sure I got the stove I was looking for to match the refrigerator we wanted. Communication was great with Khan on delivery day, and other than a small mixup with timing of the delivery, (no fault of their own, as it is a separate company) we could not be happier. Will definitely use them again for any future appliance needs.

Tim was professional and diagnosed the problem right away. He ordered the part and installed it the…read morenext day. Would you again.

Highly recommend against. 8 week saga on a 2 year old, high end washing machine. Tim was awesome,…read morealthough he appeared to diagnose the issue incorrectly. Called back, and spoke to George Anne 4 times, then Karen the owner once. Finally got rescheduled for a follow-up, and after no one showed up, I called the office and was told be George Anne that they ordered / received the wrong part. Zero proactive communication. Requested a refund. Told me that would process as soon as we got off the phone. No email. No credit card refund. Top to bottom, this outfit is incompetent, and should not be trusted.

Discount Appliance has become our "go to" center to get replacement appliances. We have purchased…read moretwo stainless steel used refrigerators for our two kitchens and they were both reasonable and have proved very satisfactory. The store manager has always been easy to work with and provided the information we needed in determining our selection without any pressure applied. Pleasure to do business with this company.

Customer service is lacking !!! How do you not return a…read morecustomer phone call? But when I returned to the store I heard a lot of excuses why no return call was made. Customer service is crucial to business. I will update once my situation has been corrected.

Moved to VA from CA. Bought my first home, which was also a brand new home. Day 2 of living in my…read morebrand new home, I bought 4 appliances from Appliance Stop including a washer and dryer set. They offered free delivery and installation. Less than 2 hours after installation, within 5 minutes of starting washer for first time, I informed/notified store in writing that water leaked out of unit and flooded entire laundry room, soaked both closet floors/carpeting/carpet pads on each side of laundry room wall, and into laundry room floor HVAC register soaking multiple places and things in basement, including insulation, water heater, framing, etc. We turned water source into washer off within 5 minutes. Requested store send someone out to repair and fix the damage and leak they caused. Store sent worker next day to only fix unit. He took apart entire unit before he found drain valve was loose. Spent a few thousand on the appliances. They caused thousands in damage and only offered $250 as a partial refund to try to resolve all the damage they caused. Not acceptable. I attempted to give them multiple chances over multiple days to fix it and make it right. I am reasonable. They wanted to do nothing for me.

This place is the Walmart of appliances..it is cheaper than the Goodwill..lol..i bought a stove the…read morefirst tme around..i then bought a washer and dryer...a fridge will be next....they even come with a warrantee...so come check this place out before i buy it all..lol...What What What.

I purchased a new car stereo for my truck and CJ was very helpful organizing the parts I needed to…read moreorder. The best part was the professionals in the car installation! Mike and John were very knowledgeable and friendly with making adjustments to my install. In fact, I had to return to check on a speaker issue and John diagnosed it and promptly addressed the issue while explaining the situation. He made sure I got a deal on the speaker on sale and took the time to insure everything worked well. I highly recommended this specialized car stereo install team. Thanks!

been a customer for over 25 years - never an issue - ALWAYS look forward to going to the store and…read morespend too much $ there, and love it But today, I may be done. I pay for the extended warranties and the Best Buy Club, I choose the item I need help with on the app, I select Fredericksburg and it asks me to verify stock, yes there is stock. I type in app what is wrong / app tells me to "return to counter for exchange" - drive there / wait in line / told no / ask for manager / told they do not work with app / not responsible for app / will not look at what I am being told in app / after over 1.5 hours waiting and driving there tells me to call customer service.... rude, condescending, irrational, stubborn, just plain dumb are the only way I can describe the managers. They then proceeded to get all dramatic and act like I was a threat - I told them they were ridiculous and because I was upset and telling them they were being ridiculous does not even come close to threatening - their behavior caused the issue and I clearly told them they needed to work with the Best Buy app and store manager said "I am not responsible for the app" and handed me post it note (with incorrect customer service number) Here is the good - customer service on the phone could not have been better. Apologized, looked at the app and my account and could see when I was in the store. Took a lot of notes and got a manager on the phone - gave me a case # and said they are telling store to just replace product. Easily the worst customer service and biggest waste of time I have had in a long time. Hats off to the people on the phone for making me feel valued. Will post results tomorrow

Brooks Appliance quickly replaced a switch on our stove that had gone bad. Dan performed great work…read moreand was very professional. I hope that we don't need any appliances repaired in the near future, but if we do I know who we will call.

Techinican arrived on time. Excellent communication. Quick resolution. I would use this company…read moreagain and again!

My experience with All fixed was honestly exceptional. No exaggeration. From the initial call, the…read moretext, the level of follow up's, the professionalism, courtesy, everything was quality. The tech that came to my house was A1--great advice, friendly, genuine. I trusted I was in good hands start to finish and honestly, that is soooooo refreshing in a world where so often things are sketchy and weird and complicated. I deeply appreciate that. Major salute!

Excellent! They fixed my Cosmo gas range when no one else could! I trust All Fixed Appliance…read moreRepair! As a local Realtor, I highly recommend this company to all.

My husband was across the street buying a car so I decided to come in and kill some time. Omgggg,…read morethey had everything you could imagine. Lol I bought so much stuff, from car stuff, to toys, to make up, to food, to wall art, to towels. Lol it was awesome. This is a spot you can't come to with a list, you just have to walk around and let the stuff catch your eye lol. I spent alot but it was worth it. Great value

Mens Bathroom always unsanitary, no toilet paper, stores aisles blocked, floors dirty, put our…read morehands in a box of assorted goods left of the book aisle and got some sort of slime on our hands. Some items not marked for price. Totally unprofessional and unmanaged.

I don't see any recent reviews on here. Our service with Glover has been nothing but bad. They…read morenever answer their phone and they never call back when leaving a message. I wish I knew this before buying a pellet stove from them because we would have tried to find somewhere else. Very unhappy with their service. Not to happy with the quality of the pellet stove either.

Top notch products with outstanding service. Will definitely be back for more business.read more