I have been buying used appliances from Gateway for several years. The clothes washer I bought from…read morethem several years ago quit on me last week. I wasn't surprised; with 9 pets and 5 people in our house, we ask a lot of our washer. I went back to Gateway to buy another washer and mentioned that I was a repeat customer, and that my previously purchased washer died on me. The manager, Abud (spelling?) insisted on fixing it for me for free. I brought it to him, and his technician not only fixed what was broken, but also replaced missing pieces that I'd lost in my own attempts to fix it. And they cleaned it. When I offered to at least pay for the parts, Abud refused. I am so impressed with the honor and integrity of this business.

Decided to check out this place after seeing it come across on Facebook Marketplace. What a hidden…read moregem!! Top notch customer service. Abood went out of his way to make sure I got the stove I was looking for to match the refrigerator we wanted. Communication was great with Khan on delivery day, and other than a small mixup with timing of the delivery, (no fault of their own, as it is a separate company) we could not be happier. Will definitely use them again for any future appliance needs.

Very disappointed with Mr. Appliance of Fredericksburg. In August 2025, I paid $637 for a part and…read morethe service to install it, which was covered by their one-year warranty. When I needed service on that repair, I called twice in July 2026, while it was still under warranty. I spoke with the dispatcher and was told they would arrange for technicians to come out, but no one ever contacted me. I then called Mr. Appliance's national customer service and was assured the local franchise would contact me. More than a week passed with no response. I also submitted a written complaint through their national website and still received no resolution. I understand that businesses can have staffing issues, but after paying $637 for a repair, I don't think it's unreasonable to expect them to honor their warranty and at least return my calls. After multiple attempts to resolve this directly, I've given up. Be ware!!!!

Tim was professional and diagnosed the problem right away. He ordered the part and installed it the…read morenext day. Would you again.

Excellent service and delivery!! I walked in and was greeted right way. Within 15 minutes I found…read morewhat I was looking for. Next day delivery went flawless. I definitely would recommend Discount Appliances.

Discount Appliance has become our "go to" center to get replacement appliances. We have purchased…read moretwo stainless steel used refrigerators for our two kitchens and they were both reasonable and have proved very satisfactory. The store manager has always been easy to work with and provided the information we needed in determining our selection without any pressure applied. Pleasure to do business with this company.

Moved to VA from CA. Bought my first home, which was also a brand new home. Day 2 of living in my…read morebrand new home, I bought 4 appliances from Appliance Stop including a washer and dryer set. They offered free delivery and installation. Less than 2 hours after installation, within 5 minutes of starting washer for first time, I informed/notified store in writing that water leaked out of unit and flooded entire laundry room, soaked both closet floors/carpeting/carpet pads on each side of laundry room wall, and into laundry room floor HVAC register soaking multiple places and things in basement, including insulation, water heater, framing, etc. We turned water source into washer off within 5 minutes. Requested store send someone out to repair and fix the damage and leak they caused. Store sent worker next day to only fix unit. He took apart entire unit before he found drain valve was loose. Spent a few thousand on the appliances. They caused thousands in damage and only offered $250 as a partial refund to try to resolve all the damage they caused. Not acceptable. I attempted to give them multiple chances over multiple days to fix it and make it right. I am reasonable. They wanted to do nothing for me.

This place is the Walmart of appliances..it is cheaper than the Goodwill..lol..i bought a stove the…read morefirst tme around..i then bought a washer and dryer...a fridge will be next....they even come with a warrantee...so come check this place out before i buy it all..lol...What What What.

I purchased a new car stereo for my truck and CJ was very helpful organizing the parts I needed to…read moreorder. The best part was the professionals in the car installation! Mike and John were very knowledgeable and friendly with making adjustments to my install. In fact, I had to return to check on a speaker issue and John diagnosed it and promptly addressed the issue while explaining the situation. He made sure I got a deal on the speaker on sale and took the time to insure everything worked well. I highly recommended this specialized car stereo install team. Thanks!

been a customer for over 25 years - never an issue - ALWAYS look forward to going to the store and…read morespend too much $ there, and love it But today, I may be done. I pay for the extended warranties and the Best Buy Club, I choose the item I need help with on the app, I select Fredericksburg and it asks me to verify stock, yes there is stock. I type in app what is wrong / app tells me to "return to counter for exchange" - drive there / wait in line / told no / ask for manager / told they do not work with app / not responsible for app / will not look at what I am being told in app / after over 1.5 hours waiting and driving there tells me to call customer service.... rude, condescending, irrational, stubborn, just plain dumb are the only way I can describe the managers. They then proceeded to get all dramatic and act like I was a threat - I told them they were ridiculous and because I was upset and telling them they were being ridiculous does not even come close to threatening - their behavior caused the issue and I clearly told them they needed to work with the Best Buy app and store manager said "I am not responsible for the app" and handed me post it note (with incorrect customer service number) Here is the good - customer service on the phone could not have been better. Apologized, looked at the app and my account and could see when I was in the store. Took a lot of notes and got a manager on the phone - gave me a case # and said they are telling store to just replace product. Easily the worst customer service and biggest waste of time I have had in a long time. Hats off to the people on the phone for making me feel valued. Will post results tomorrow

Techinican arrived on time. Excellent communication. Quick resolution. I would use this company…read moreagain and again!

Brooks Appliance quickly replaced a switch on our stove that had gone bad. Dan performed great work…read moreand was very professional. I hope that we don't need any appliances repaired in the near future, but if we do I know who we will call.

Good guys, good work! Satisfied with the repair to our stove top. I would certainly recommend them…read moreand will certainly use them for my next repair.

Johnny reassembled a completely disassemble clothes dryer door which had 3 main sections and at…read moreleast 20 screws of different lengths and diameters. Really amazing work.

First time......I have lived in FXBG for over 2 years and have passed by here numerous times. My…read moreauto dealership is there, I used to take yoga classes close by etc. I honestly thought it was a restaurant at first- think Ollies Trolley the burger joint. Finally decided to go..... I'm not one who likes to venture into unknown territory. As SOON as I walked in they had my favorite iced oatmeal cookies. I'm hooked! This store gets overstock or no longer in circulation items. They have a bit of most everything. Food, crafts, toys, housewares. I had fun if you like a good treasure hunt for items you didn't know you needed. Don't assume the prices are cheaper and be sure to check the expiration dates on foods. The cereals are really cheap compared to the stores, Nutrigrain no problem they were fresh. If you are into real flannel 100% cotton bedding they have it. It's a fun store and we will be back. I didn't expect to stay as long as I did. It was crowded but not to the point of frustration. Give them a go and enjoy!

My husband was across the street buying a car so I decided to come in and kill some time. Omgggg,…read morethey had everything you could imagine. Lol I bought so much stuff, from car stuff, to toys, to make up, to food, to wall art, to towels. Lol it was awesome. This is a spot you can't come to with a list, you just have to walk around and let the stuff catch your eye lol. I spent alot but it was worth it. Great value

I don't see any recent reviews on here. Our service with Glover has been nothing but bad. They…read morenever answer their phone and they never call back when leaving a message. I wish I knew this before buying a pellet stove from them because we would have tried to find somewhere else. Very unhappy with their service. Not to happy with the quality of the pellet stove either.

Top notch products with outstanding service. Will definitely be back for more business.read more