5 days ago I got my nails done and she charged me $86 like they're in manhattan almost all my nails have fallen off. The girl was Latina short and stocky. Couldn't even crack a smile, and I guess the $20 tip wasn't enough. This place is next to A PORN SHOP!! In a bad part of Torrington and thru have the nerve to charge that much that's why the place is always EMPTY! read more

Gloss Spa - Next to A PORN SHOP - Nail Salons Near Me - Torrington, Connecticut

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Got a descent Pedi for $35. Had a new person that spoke only Spanish and rushed thru it. No shoulder rub and left nails a bit too long, but was nice and I spent more time under dryer than in chair, but still enjoyed it. Could have used some music instead of Family Feud. read more

I've gone 3 times for acrylic full set and fills. I've had different nail techs each time and they were all excellent. Damaris and Jhonneidy are very professional and friendly, and pay close attention to detail. The salon is nice and clean inside. They have tons of options for gel colors or designs. read more

Gloss Spa - Nail Salons Near Me - Torrington, Connecticut

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I have been going to this nail place for years. Seems like the owners/workers have all turned over. Today was the second time in a month I asked for a gel manicure and pedicure and didn't get it. I'm not sure the woman could speak the language. I wanted gel b/c my son is getting married Saturday at our home! I have loads to do and didn't want them to chip. Both times, I didn't get the color I picked either. It's just crappy and not that great of a job. Very dissapointed. read more

Awful! Overpriced and nobody knows what they're doing! also got a toe fungus from their pedicure! Don't come here!

I was in the area for work and in desperate need of a mani. I do dip powder. And I'm not gonna lie... a bit of a perfectionist. I work hard for my money, and want the best for what I pay for. Gloss did... ok. They look good enough to the casual observer. However, most of the nails are slightly angled. Like, she held my hand at an angle when she filed them. As they grow, I can even that out. More importantly, she made me nervous with the drill. It felt very rushed. A few times she brushed and nicked my nail beds. A still few hurt. That loses real marks for me. Also, there are bumps in the "polish" and its just not even. You can see and feel the filing on the nail. I still give it 4 stars because, as I said, its good enough. And maybe another person is ok with my imperfections. However, I'll keep looking for somewhere else near work that maybe does a slightly better job, by my standards read more

As much as the environment of the spa is nice and the staff is as well - this is one of the more disappointing gel manicures I've ever gotten. A little overpriced at $35 for regular color instead of $25 at other places I've gone to in the past, AND after just about 2 days, the color started completely bleaching. Not to mention, my nail tech filed my nails after applying all of the gel and they are already peeling a week later. Would not go again, sorry! read more

Gloss Spa - Nail Salons Near Me - Torrington, Connecticut

save your money and time, find a private nail tech or try a different place. have been going here for 4 months or so and haven't been very happy with the services, but the last time i went was the reason i won't be going back. got white dip powder nails for my vacation. i asked multiple times if white was a good idea, as i was going somewhere tropical and didnt want my nails to yellow. i said if yellowing was a possibility i would go with a different color. i was reassured multiple times that it wouldn't happen and that she "put an extra layer" to ensure that didn't happen. i was cut multiple times by the e file and burned by the heat of the e file due to the excessive filing. my nails are now lifting, yellow, and chipped. all i did was relax by the pool. one even fell off as i was brushing my hair. went back to gloss to show her what had happened and she then said it was "my fault" and that she told me it would yellow. didn't offer a refund, or to have them redone. she said "she would try to scrub off the yellow and put another top coat". i paid over 70$ for this set not including tip. i was lied to about what would happen. even without the yellowing my nails are about falling off. this has happened multiple times. horrible product, incorrect shaping, no proper nail prep, bad attitude, lack of skill. mind you, the MANAGER (amy) was the one who did my nails and the one that i spoke to. save your money, this place isn't worth it. this was all happening after 10 days of wear (dip should last upwards of 3 weeks). extremely disappointed. told my friends and family who also go there and say that have experienced the same issues. do not recommend. steer clear read more

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Terrible. I've went twice because 3s a charm right? But no , I'm not going again. They rushed both times. The fastest pedi I've ever had. Pedicures are meant to relax and unwind not be raced . my nails did not last even 3days. They clearly dont give a crap about nothin else but the money. I saw the owner put a mask over a customers face like wtf? Invasion of space much? I Don't recommend at all. Save your time and money to go somewhere that deserves your hard earned money. read more

Completely horrible they half assed the whole thing was going to leave my nail all uneven wouldn't even of buffed them if I didn't say anything then cut me twice the polish job is horrendous as well my 10 year old niece could have done better then when I expressed my dissatisfaction I was ignored pretty much and then told I was pretty much wrong didn't try to do anything about it the side of my toe was still rough they didn't care and argued with me about it will not be going back tryin to save others the trouble not good at allllll read more

Gloss Spa - Cut me twice after I said that they were not right tried being nice about it too at first horrible all around - Nail Salons Near Me - Torrington, Connecticut

Ugh - I have given this place chances time and again over the years (before it was Gloss it was Pretty Nails). I want to like it and Luz gives the best pedicure. BUT the owner is awful. Over the years she's drawn blood from filing my nails too hard. Waxed my brows too short. And now... a $5 surcharge to file my nails in a round/oval shape. Apparently anything but square is a "special shape"...Seriously? I have never heard of anything so ridiculous. Considering they are already the most expensive nail salon in town, I'll be going elsewhere from now on. read more

I do not recommend going there at all. I went for a pedicure but ended up with an infection. I did not have one before going

If I could give this place zero stars i would. The first time I went, my nails were fine. I went to get a uv gel fill the other day and the person severely messed up my nails. The shape was awful and so i told her to fix it over and over again, and they kept getting worse (see first picture) then I asked her to stop and a new person tried to fix them. She worked on them for so long and I asked for almond shape. They're completely crooked, thick and i have MULTIPLE cuts on my fingers. AFTER this she proceeded to charge me for just the shaping after they had to be redone. I was told to call the owner when she returned from vacation. I just spoke with her and she was incredibly rude. They told me they could not refund any services.... Fine. Then she says she could try to fix them, i told her the woman who did my nails said they could not be fixed anymore because they were too messed up to begin with and they would be too short if she did. We went back and forth and then i said fine, you can fix them they will just need new tips. Then she proceeds to tell me they will not do that. I will need to wait two weeks for them to grow out for another fill and she'll give me a DISCOUNT. She wanted me to come in to have them fixed.... Just to pay to have them fixed. Absolutely awful customer service. read more

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Gloss did a terrible job and ruined the shape on my nails. This was my far the worst experience I've had getting a fill and I've had gel/acrylic nails for over 5 years. The girl I had rushed through snapping in addition to filling the bails. I asked to go from square nails to coffin and they could not have been shaped worse. They are crooked and uneven. Looked terrible. I said I wasn't happy with the shape so I was passed to someone else who tried to shape them evenly but the damage was already done. I don't recommend gloss to anyone who routinely goes their nails. Terrible place to go! Use fancy nails or honestly anywhere else. read more

went there for a pedicure, Vanessa cut way too deep and 2 days after I got an infection and decided to call and speak with the owner, she said no refunds no exceptions. terrible business read more

I recently gave this place a great review but I got my nails done yesterday, a full set gel acrylic and last night one nails fell of so I went to get it fixed today and after I got it fixed two more fell off. I was not doing it anything to make them fall off, one fell off from just scratching my knee. I will not be going back for acrylics read more

This place has my repeat business due to cleanliness, friendliness, and lack of wait time. My nails always look great afterwards.

Nice color selection but they kept pushing me to get dip powder even after I declined. Rough when filing nails before and after gel, cut one finger. Nails only lasted a week and were bumpy and uneven but hard to tell from a distance so it was okay. After removing gel nails are very fragile, I think due to all the filing they did before the gel. Went with a group and they didn't even try to sit us together. Nail tech was nice besides trying to push dip powder. Wouldn't return. read more

I have never had any issues at this salon. There is never a long wait whether I have an appointment or not and the staff are polite/welcoming. I'm always offered a beverage and I always asked step by step if I like how the nails are coming out. The spa is clean and the decor is pleasant. read more

Gloss Spa - Ombre powder - Nail Salons Near Me - Torrington, Connecticut

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Love this salon! The best designs, great staff! Love Rocio and Amy! Whether you've made an appointment or not- they will always cater to the customer! read more

Excellent service; our nails always look great. Wish they would reconsider their music selection though: sexually explicit rap that is very disrespectful to women ( the majority of their clientele.) read more

The first time I went to Gloss, it was great. The place is clean and relaxing. But when I went to get my nails done again, I made an appointment and I waited so long that I eventually walked out. I came back again and there were people who had made appointments waiting 30+ minutes after their appointment time. I walked out again because of the wait. They need to fix their scheduling issues because this isn't acceptable. I won't be back. read more

I had an appointment but as soon as I went in they were rushing me and were rude. I walked out. Wont ever go get again.

I had heard so many great reviews for this place, especially since not that many places do SNS powder dip. Unfortunately I wish I could give this place zero stars. I had made an appointment several hours before going which you would think your appointment would start at or several minutes after but I waited 30 minutes before leaving.... I walked in, they told me to pick my color, and I sat for 30 minutes waiting for some acknowledgement.... I needed to soak, they could've at least started that. I even overheard the woman next to me say to the nail tech that if her appointment was here (aka me) then she can attend me.... The nail tech said no it was fine... rude & NOT FINE. I made an appointment for a reason I really wanted to like the place, the inside is nicely displayed and it looks clean. Unfortunately I couldn't give you a real review on cleanliness. I highly DO NOT recommend Gloss. read more

If a negative star was possible !!! My first and last time here! My friend and I made an appt. 45 min wait .. fine . Having us sit apart... fine .. taking well over a hour to do a gel fill was .. fine . Pulling on my skin thinking it was a hang nail was not so fine. My friend has a good size cut on her finger , my almond shaped nails are crooked, the color was NOT even close to the bottle -black and orange some how turned to brown and gold. A nail tech who kept telling me it's so nice and her favorite color is gold was not picking up the fact I said "this is not black and orange " and wasn't happy. All together not what I wanted and after 2 hours there I was not gonna argue for them to try and fix it. Their prices !!!! THE PAPER SAYS GEL FILL $35 .... How does my bill ring up over $60. I originally had them put on for much less else where . I hope you clean your tools . After I watched the blood from my finger go on your nail clippers and then the clippers back in the case, really made me question who's blood was on their before mine . Not to mention , LATEX gloves arnt worn in doctors offices cuz most people have an allergy to them. I hope you have customers who ardor you and are willing to return. I'll make the 30 min drive to Bristol from now on . read more

if i could give them a -1 i would honeslty i wish they close down!!! i went in to get a fill and they told me i needed a whole new set because i had two little chips in my nails. they told me that it would be 50 in total. it took almost three hours!!!!!!! my nails are side ways and my thumb looks like a toe nail!!!!!!!! they also cut up my skin instead of my nails i think they need glasses . i ended up paying 75$ for something a toddler could do better. i hope no goes here, worst experience ever!!!!!! read more

Seriously this place is inside as fancy as nasty with their customer service. Went there with my broken nail. my gf begged the guy to help me with any cost who's happen to be the owner and barely understood English or that he was ignoring the problem we were explaining. He told me to wait an hour with the pain. We walked out on his wife outside she took me inside with NOT welcoming at all. Had me sat on the chair tryna explain the nonsense reason for a min and took off says she has an appointment and she's busy lol I felt like I was in mini china. "All I wanted is them to either do jail or powder and fix my one finger nail so I won't bleed or lose my nail, I wasn't there for free service. I literally walked out from there. Never going again. read more

I tried a new place because it was closer to work and I had a really good experience at this location. It was clean, the staff were friendly, and my nails came out great. They do both regular gel color and the powder dip. I definitely plan to go back! read more

You couldn't PAY ME cash money to go back to Gloss Nail Spa. This is my second time going there and my nails are more jacked up now than when I went in there! I've heard amazing reviews from many different people but they just DO NOT deliver. The first thing I noticed was, I asked for a tech by name and she didn't know she was doing my nails when I walked in. The second thing that happened was I got rushed, and it shows. NONE of my nails are the same shape. The tech got gel polish ALL OVER my fingers and left it... I usually go to Serenity Nail Spa and the last time I went there my nails came out flawless, so it's possible. It just impossible to get flawless nails from Gloss. Another thing that really upset me was the tech nicked me not once, but TWICE!!! And didn't do anything about it. No alcohol, no apology, NOTHING. Not only do my nails look like they were crafted by a blind person, it looks like my fingers got into a fight with her dremel, and I was over charged! ($60 for a fucking fill and a nail repair). I'm so upset. If I didn't have a broken nail I would've waited for my nail tech to be back at Serenity. But now I get to live with fucked up nails for a month. Do yourself a favor, if you get your nails done. DO NOT GO TO GLOSS NAIL SPA. DO NOT WASTE YOUR MONEY. Instead, go to SERENITY. SERENITY is amazing, and I can't compliment them enough. Gloss will NEVER get my business again. read more

I am not very pleased with my nails today, I went in for a fill and they were uneven, too thick and not the way I wanted. I received a ombré but the lady didn't do what I asked for, the ombré wasn't blended and my nails were sore afterwards. After i asked her to fix my nails and she told me no because I didn't have an appointment so therefore i had to walk away with something I didn't like. The service was very rushed and it seemed like they didn't care they only cared about making the money that's all. I definitely wouldn't recommend this salon to anyone. read more

Gloss Spa - Nail Salons Near Me - Torrington, Connecticut

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To begin I had an appointment for 3 people and what's the point of an appointment if we can't be accommodated at the same time. 2 were done before one even started! And then to pay 34.00 for a classic pedicure and not even a 5 minute leg rub. Very disappointing!! read more

I used to go an hour outside of Torrington to get my nails done because truly most nail places in Torrington are crap. I was brought here by a friend and now it's my go-to. It's clean and cute on the inside, the people are always kind and attentive, and most importantly my nails always look super nice ! They also have great pedicures and I never feel rushed when I'm there. Definitely recommend read more

Absolutely awful. This place used to be good staff used to be friendly. Horrible botch job on my nails now have to go to tips and toes to get it fixed. Talked about my friend and me in Spanish little did they know we speak Spanish I'll never go back and I'll urge all my friends not to Luce used to be nice too however she was awfully rude l and did an awful crooked job on my friends nails. read more

Beautiful location. Everything is clean and the staff are very nice. Prices are good. Not the most impressed with the gel manicure however.

Went in for eyelash extensions and had an appointment with Amy, the owner. She was 20 minutes late as my appointment was at 9:00am, when the salon opened. She was very rushed. She was angry because some of her staff didn't show up that day and she had a bridal party coming in at 10:00 am .During the entire appointment Amy kept answering the phone and booking more appointments. She left to hurriedly greet each new customer ,as well. While waiting for my lashes to adhere she would leave and take on another appt, to do a mani. She came in a few times to " check " on me with the latex gloves smelling of acetate that she was using on her other client. Never washed her hands once! Didn't even remove her dirty glove. Also, she did not treat her staff very well, barking orders at them. Very unprofessional, not clean, nor hygienic ,and surely not a "spa" .Will not go back, nor recommend. read more

This place started out really great but the last two times I have been, I have been really disappointed. The first time I asked for the same color gel manicure and pedicure - I'm not sure if it's the brand of polish they used but the colors were completely different and I didn't realize until it was almost all done. With the amount of color choices available - they should really be the same. Today - a girl who I hadn't seen before started doing my gel manicure and she clearly was very new and wasn't ready to work on clients. She couldn't get my nails filed straight and kept filing them down that one hand ended up so much shorter than the other. I kept asking her to fix them and I think she had a hard time understanding so finally she called over another girl who finished the job. I don't blame the worker at all but the management. I let him know I wasn't happy and all he said was sorry. I'm so sorry because I really enjoyed this place when it opened. read more

Got a jelly pedicure and gel manicure with chrome. They came out sooo beautiful and they had so many colors and services to pick from! The ladies who work there so are nice and do everything quickly and efficiently. Gloss has way more to offer than any other nail salon in town, but the prices are about the same. I will definitely be coming back! read more