I have been a loyal customer at this salon for 4+ years. Recently, when the owner, Anh, was unavailable, I scheduled with his brother-in-law, Tony. Tony did a great job, so I requested him for my next appointment. Since making that switch, the dynamic changed. When I entered the salon for my latest visit, the atmosphere was unwelcoming. Normally Anh says hello when I enter the building, this time I initiated greetings to him upon walking into the salon. In addition, reception called me before my appointment to tell me Tony was sick. They gave me the choice between a new technician or Tony's wife. I chose Tony's wife, But, when I arrived, they put me with the new person. When I checked out and asked reception why the switch happened, the woman told me that 'some changes were made' without giving me any real explanation. Hoping to resolve this privately, I reached out to Anh directly via text to share my feedback. It has been a week and he has not responded to my text. It is disappointing to see a business treat a loyal customer with such disregard. read more

Walked in for Gel manicure. Left feeling confident. I booked an appt as a follow up with Nail tech Tony. Chill environment, reasonable pricing. read more

Epic Nails & Spa - Nail Salons Near Me - Southington, Connecticut

Vicky is the absolute best nail tech there! The place is clean and pretty. Vicky can do any design, just show her a picture and she will make it happen! read more

Epic Nails & Spa - Nails done by Vicky - Nail Salons Near Me - Southington, Connecticut

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I had never been here but was in area and figured I'd see if they could take me as a walk-in. They seated me right away and while my tech started off ok, she tried to upsell gel, saying regular polish will chip in a day. I politely refused and halfway through, she told me it would be $30 instead of $25 for "extra length". I was not getting acrylics or tips-it was a basic manicure. My natural nails are nice, but certainly not long enough for a $5 up charge. I get regular manicures in Fairfield county where I live, and pay $15-20, and have NEVER been asked to pay extra for my nail length, so I was taken aback by this. She then got confrontational when I questioned it, saying the extra fee was up to me and if I wanted to cut my nails down further to avoid the extra fee, which also was ridiculous. My nails look good so far but I will never go back there after that weird experience. read more

Was hoping for a great pedicure! There are plenty of really good ones out there! The gentleman that did mine... Nipped my cuticle causing redness and irritation (needed triple antibiotics to clear it up) Really poor polish job! REALLY poor filing job with rough edges... Sadly, will never return read more

There was a female, maybe a manager that worked on my nails because the male nail tech had to leave. She was extremely rude. She was rough and dismissive. I can't prove it, but she was talking negatively about me to the other staff. I did not like the experience at all will not be going back. read more

New to the area, don't know any salons and wanted my toes done in the worst way. Was looking for a relaxing experience and splurged for their super duper deluxe pedi option for $57. Totally duped. It took less than a half hour, was rushed and there was zero massage.... Literally felt rushed and less than relaxed. So rushed that she was annoyed when I said the water was too hot and I wasn't moving fast enough to get into the chair. I didn't get a single thing I came here for. Not like this place was busy either. 4 nail techs were chillin on their phones. The only good thing I can say is the actual paint job seems good (luckily for them I'm almost 8 months pregnant and can't get close enough to my toes to see any detail ). Whatever. It's my own fault I let them talk me into this service. Won't be returning. read more

My friend brought me here on Saturday to get a fill. The inside of the place was decorated beautifully. My nail tech, though awfully quiet, was amazing. She got the exact shape I wanted. And the color is just gorgeous. I will be back. read more

Epic Nails & Spa - Nail Salons Near Me - Southington, Connecticut

Best nail Salon around! Extremely clean and the technicians are so great and kind! I have been going here since they opened and always been satisfied with manis and pedis! Prices are great ! I love it so much that I send everyone I love there! read more

By far, the worst experience!!! People doing nails have NO CLUE what they are doing!! I was getting acrylic nails taken off and new set put on...but instead of soaking them off this woman RIPPED MY NAILS OFF!! I kept on asking her to stop because it hurts and she says that she's just gonna try again...left almost in tears, there's raw skin showing and nails are very painful!!! I do not recommend this place to anyone although the interior looks nice and place looks clean. People working there need some basic knowledge on doing nails. read more

Epic Nails & Spa - Acrylic nails ripped off, painful raw skin. Avoid Epic Nails!!! - Nail Salons Near Me - Southington, Connecticut

Disappointed by this place. Felt very rushed, the nail tech was rude and unfriendly. I got a gel manicure and it took only 15 minutes what did I pay for?! Would not recommend read more

I tried this Salon for the first time today! I was blown away It was very clean; the women who did my nails (whose name I completely forgot to ask for, which is my bad) DID AN AMAZING JOB!!! I love the way they turned out and the design is adorable, plus I think she did my nails the fastest I've ever gotten them done, and I got a fresh new set! For an acrylic set with gel polish was $45 and $5 for one nail with design (one ea. Hand) In conclusion! I recommend 100% I loved this place and will be returning! read more

Epic Nails & Spa - Epic Nail Salon in Southington!! Amazing Job - Nail Salons Near Me - Southington, Connecticut

HORRIBLE. I've been getting my nails done for almost 20 years and this is by far the worst "manicure" I've ever gotten. I hate leaving negative reviews but I want you all to save your money and go somewhere else. 1. I asked for a manicure and the lady didn't clean my cuticles at all. That's the whole reason to get a manicure, in my opinion. 2. The entirety of the "manicure" lasted no longer than 15 minutes. A good manicure should be more like 45 minutes. She literally just painted my nails, which I can do myself. Didn't even give me moisturizer or cuticle oil! 3. They still charged me for a manicure which I obviously didn't get. That price was non-negotiable. They should have charged me for just polish. 4. This is the worst part... I got gel polish which should last 2-3 weeks. 3 of my nails fully peeled off after only 5 days!! Mind blowing. Please please go somewhere else. You deserve better and your money deserves to be spent somewhere who will take their time to care for you and your nails. read more

Honestly - I'd probably give this salon 3.5 stars. It wasn't bad but it wasn't amazing. The woman who did my nails literally didn't talk to me. Not even 1 word. She really didn't even smile. Not that big of a deal but it was a little odd. The pedicure was amazing - definitely 4 stars for that. The manicure was nothing special. I got a dark color on my nails and the paint job isn't amazing. You can still see nail through the polish. Doesn't look that professional. I basically could have done the same job. There was no coat hanger - something they should probably think about with the winter coming. Also - no shoulder massage while your nails are drying. I will definitely try again but will ask for a different tech. read more

Epic Nails & Spa - Can see nail through the polish - not that great! - Nail Salons Near Me - Southington, Connecticut

I always ask for Evelyn!!! She is very fast, my acrylics stay in for 3 weeks, and she is the best at designs. Highly recommend epic nails especially Evelyn! Definitely call and make an appointment because they are always very busy and not always able to take walk ins. read more

Epic Nails & Spa - Nail Salons Near Me - Southington, Connecticut

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So I don't get my nails done, and I've been looking on yelp for good reviews about nails salons. Then I came across epic nails. I have to say this place was so clean I was so impressed. It's only been open for 2 months the girl told me. So I got a pedicure and manicure (gel on hands and normal polish on toes) the pedicure was AMAZING. She opened the tools in front of you so you knew they were brand new. My appointment was an hour long and I loved every second of it. Definitely make appointment, the total came to 55 dollars for everything ($16 extra for gel) I thought the price was perfect. Definitely going here again read more

Epic Nails & Spa - Nail Salons Near Me - Southington, Connecticut

Lied about pricing. went in and was told it would be $35 plus $20 for design. ended up paying $75 for what basic nails with a simple design? absolutely ridiculous and will not be going again as the front lady was condescending when i asked for a breakdown saying i was being charged for a reshape (didn't get) length (when my nails are overly short), and because they're almond. absolutely baffling. read more

If you want to relax and feel welcomed go somewhere else. if I could give them 0 stars I would. the customer service was absolutely terrible. the nail techs are rude and very short with people. even the owner rolled his eyes at my grandmother when she told him that she had a problem with the attitude and service she was being provided. yes they do a good job with your nails but the vibe doesn't match at all. My grandmother scheduled two separate things: keyword separate. she scheduled a mani and pedi (separate) and her nail tech rudely said she wouldn't do it. then my grandmother asked for the manager/owner and even he rolled his eyes at her when she explained the situation. very rude. read more

I walked in 15 minutes early to get my nails done only to be rushed to pick a color. The tech was very rude in telling me to just sit in the seat and that she'd let me pick a color once I sat. She rushed me while sitting to pick my colors and when I picked a light pink and she put a clear pink on, I spoke up and said that I didn't like it. She chastised me for "changing my mind" when I simply did not want clear polish. She sent me to someone else to fix them because she "didn't have time for this" and the second woman was very rough with my hands as they were very clearly laughing/ talking about me. This was always my favorite place but this situation has put me on the hunt for a new place. Don't come here unless you're looking to be rushed, given anxiety, and leave with a horrible shape/ color even after speaking up. What a waste of time and money. Never again. read more

The BEST! Thank you Ellie for an amazing mani and pedi! I am new to the area and will be back for suuure. Spa pedicure was totally worth the upgrade, super relaxing. The owner came over to greet me to the area and even offered beverages to the clients. On the way out he even remembered my name- great memory ha ! The salon is very clean - everyone wears gloves and a mask. Upon entering they have you sanitize you're hands. Social distancing is also provided here as well. Looking forward to my future visits :) read more

Epic Nails & Spa - Gel mani - Nail Salons Near Me - Southington, Connecticut

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What a beautiful shop. My daughter and I went yesterday to get her (full set) and my self (gel fill). We made an appointment which was great no waiting the staff was so nice and attentive. We have found our new spot!! read more

Epic Nails & Spa - Nail Salons Near Me - Southington, Connecticut

Made an appointment, showed up a couple minutes early and was taken promptly. Ryan did my nails. I did powder dip. He was fast efficient and paid great attention. Things were clean and I felt very safe with their covid precautions. read more

Epic Nails & Spa - Dip manicure $40. Average price for the area good job done by Ryan - Nail Salons Near Me - Southington, Connecticut

Had a wonderful pedicure at this place! Upgraded to the spa pedicure and it was well worth it. Definitely clean and luxurious. Was offered a drink when we sat down at our massage chairs. Will be back!! read more

Great pedi! I don't get anything else done here except the deluxe pedi. Worth every penny. Place is clean and staff is very nice and welcoming. read more

Epic Nails & Spa - French pedi - Nail Salons Near Me - Southington, Connecticut

I don't usually type bad reviews, but after multiple unsuccessful visits I figured I would give others a heads up. I've been here numerous times since they opened up and was satisfied with my services, but as of recently I have been very please. A month or so ago I went to get my nails done. I went during an average time in the middle of a weekday, just so It wouldn't be too busy. When I arrived there was probably a total of 3 customers in the entire salon. I told them I needed a mani-pedi. They said It would take too long and I would have to come back in a few hours because they had appointments that would be coming in in 30 minutes. Not sure why my service could not be started and somewhat completed by the time the appointments arrived. Especially since there was someone who could have helped at that immediate time. A few weeks ago I wanted to get my eyebrows done, so I called in advance and asked if I could come in for the service. The man on the phone said that It wouldn't be a problem and to come in. I was only 5 minutes away so I went directly there. When I arrived there was no one at the desk and I was not greeted, so I signed in and took a seat. After about 10 minutes another 4 customers came in and sat down as well. Once the staff realized there was a group of us waiting they started to ask the services me needed. They didn't take into consideration who was there first and anything. If I did not speak up for myself they would've skipped right over me and just serviced the first person who spoke. Once I told them I only wanted my eyebrows they told me It would only be a few minutes. That was a lie. I sat there for a total of 45 minutes before I was taken care of (a 5 minute service). I went back today to get my nails done. I checked the time and saw that the salon opened at 10am. I was outside at 9:45am waiting on the doors to open. As I started seeing others cars arrived I just walked in the door at 9:55am. When I got in I was greeted and asked what I needed. I told the man at the counter that I only needed a mani/pedi. He asked if I had an appointment (which I did not) and said that It would be an hour wait. I asked if everyone else that was waiting had an appointment and he proceeded to tell me that a few did but not everyone. If I would've known that I needed to book an appointment for when the shop first opened I would've done that, but every time I've been in the past they've always told me that walk-ins are welcome. Needless to say I found another salon to go to with better customer service, gets me in and out quickly, and does great quality nails. Not sure if I'll be back to this establishment. read more

Epic is a beautiful and very clean nail salon. Lee is our favorite technician. Highly recommend the salon read more

Epic Nails & Spa - Nail Salons Near Me - Southington, Connecticut

Worst mani/pedi I've ever had. The technician didn't speak to me at all. Polish was applied very sloppy and she didn't paint down to the cuticle. I never saw anyone apply such a thick top coat. The spa pedicure was a joke. Leg and foot massage was a quick rub and not what I've ever gotten at other salons. I'll never go back !! read more

It has been several weeks since I was so embarrassed by the owner of Epic Nails in Southington. It took a lot for me not to cry or walk out or to even do a review. I have my nails done by Tina who is so good and so very nice. My appointment was for 1:00. I arrived at Epic Nails at 12:45 and did not sit with Tina until 1:20. When I arrived, I took a peek to see if Tina was at her station, but she was not. By 1:00 there were at least 6 customers, and they were all seated with a technician but me. I believe Tina was given a walk-in. By 1:15 I was really upset and through the ring of nails on the chair. The owner proceeded to yell at me in front of all the customers and technician and said I needed to apologize to him which I did. I feel I was the one who needed an apology as a customer from him which I did not get. Since that incident I have found a new nail salon, and they are so kind. I will not go back to Epic Nails, but I do want to thank Tina and all the technicians that have always been to nice to me. read more

Tried out this place for the first time today. This place is SO much better than the place I used to go to. Conviently located of I-84.My nails came out decently. Nail art was ok. This place is clean, up to date and staff is warm and welcoming. Knocked off a star because I had an appointment at 3 and got service 20 minutes later. Otherwise still good! read more

So happy I decided to check out this new nail salon on my way out of HomeGoods. Went in for a gel mani and spa pedicure and they did a phenomenal job. The place is brand new and everything looks sparkling clean, which is always priority number one when picking a salon. The prices are very reasonable and I am very happy with the finished product. The staff was incredibly friendly and really made an effort to address me by name. Will definitely be returning! read more

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I'd give this place 2.5 stars if I could. I was in search of a new nail place to go to and saw this place. While it wasn't terrible, this won't be my new nail place. Pros: Very clean, efficient, staff is very friendly. My nail tech was patient with me as I kept changing my mind on what color gel nail polish I wanted. Affordable - a gel mani is $30 - but, you get what you pay for (see below). Cons: Because they're so busy and fast paced, I think they rush each appointment. I had gel on my nails that needed to be removed, and they used the handheld machine to get it off rather than using a nail file by hand - which I hate, because I think it damages my nails even more by taking off more of my nail than the gel polish. At one point, she did spend too long on one nail, and I felt it burn my nail - ouch! Also, after I left (I planned on going back to tip my nail tech because I didn't have cash - they had an atm with no fees, but I didn't want to pay my banks fees) I came back to tip but also had to ask for two nails to be fixed that had spots and smudges in them (gel polish so it wasn't something I did because they weren't dry when I left). I also saw two more nails that needed to be fixed, but I didn't want to feel like a pain in the butt, so I let it go and just dealt with those two. While this place was affordable and the staff was friendly, I won't be going back. read more

I've been to this nail place many times. Although it's clean , they are not very friendly yet I keep going back to give them another chance. I go in today, see Evelyn , I got there early to choose my color , I'm rushed that she's waiting for me . I sit down, she says how bad they look that I should start over . I don't have that kind of time i tell her. From there she's grabbing my fingers towards her, rough filing and rushing. I will not go back to them. They are rude, not professional at all and seem extremely overwhelmed. Not good business like at all. Worth zero stars but had to pick. They won't last. read more

I have been here multiple times for different services, but was very disappointed in my deluxe pedicure that I got done today. I was in the chair for exactly 30 minutes and paid $51 for this pedicure for regular polish. The lady doing my nails didn't spend any time scrubbing down my feet or massaging my leg or foot and usually I get a little neck massage when sitting at the dryers and didn't get that either. For the price I paid, I would expect my feet to look pristine when leaving the salon, and they still had calluses and dry skin all over. She also didn't ask if I wanted my nails cut or how short and they are very short now which usually leads me to have ingrowns. read more

I've been going to Annie for a few months now. I've had regular manicures and gel ones. Pedicures also. She's amazing at nail art. I did a "back to the future" theme set and loved it. I got so many compliments. I'm doing a Harry Potter on this week. I'll post pics if I remember. My gels seem to last here. I ask for the opi gels. What you do to your nails prior to coming makes a big difference. They clean the oils off but I have noticed if I use a moisturizing soap before I do gels.. they can peel. Key is to not have the polish close to your cuticle which Annie is incredible at. I'm a licensed cosmetologist and a regular manicure should never last more than 15 min. As a previous reviewer stated. Gel manicures are treated and charged differently. And if you do not have cuticles to cut, they won't cut unless asked. This is OSHA regulation. Nothing wrong with asking your nail tech to do so! This is regular basic nail salon. I think it depends who you go to for sure. I consider myself picky being that I've been in the salon industry for over 20 years. Annie is one of the good ones. If you want a high end, pampered, 45 min manicure!! You go to a high end spa that charges $30-$50 for a REGULAR manicure. That's NOT gel. Overall this place is competitively priced. Some of their regular nail polishes are separated but I mostly come here for Annie and the opi gels. FYI..When nail polish is separated (oil and color) they have gone bad. Place is clean and everyone is friendly. read more

This is a new place. I decided to stop in right after work. They are closed on Mondays but during the week the hours are 9:30-7:30 hours which is extremely convenient for me because I work until 6:00 some nights and if I'm stressed out and just want a relaxing pedicure I can come here. I don't remember the woman who did my pedicure but she was very patient and helped me to relax. I ended up getting a deluxe pedicure which was $46... totally worth the money! They are extremely clean as well. No worries of infection here. I would definitely be back and recommend them! read more

Epic Nails & Spa - Pedicure chair... - Nail Salons Near Me - Southington, Connecticut

Worst pedicure. Didn't even clean right. Barely scrubbed my feet. Was done in 15 minute s And the best part my toe nails literally chipped two days later. Had my cousin go with me and they didn't even clean her nails right either. And their prices for manicures went up. Go somewhere else. read more

Today my husband and I tried this salon for the first time for pedicures. Everyone was very friendly, they took us without an appointment, the place is very clean and relaxing, and the prices are reasonable! The pedicure came out great, we have found our new favorite spot! read more

Absolutely horrible customer service. If I could do 0 stars I would this is my second encounter with this salon the first time I called 2 days prior with an appointment and an not even an hour before my appointment while on my way there they call back and cancel my appointment saying the nail techs are leaving why would they be leaving and hour And a half before your closing time on a Thursday. I said okay one bad experience let me try again. If i could give 0 stars I would. Worst experience I've ever had. I went in with a picture of a design in mind I was seated with a nail tech where I showed her the picture a nude ombré very simple one color nude no design she states $80. I said online it states dip powder is $57 i said okay $5 more for coffin understandable but how is that $80. I asked why so much she then proceeded to walk over to who I assume is the manager. He walks over to me and says I was disrespectful because I asked the price and why it costs that much. After she had already placed the acrylic tip on my nail and I stated it was okay. Making a scene he says he cannot do the service, she has to cut the already glued and filed acrylic tip off. I never that asking a simple question would result in something like this. I asked what is disrespectful about asking about the price he says you do not ask why our prices are our prices. I would not recommend this place to anyone! Needless to say after all I of that I got up left and went to Bliss nails in New Britain where they did an amazing job they were direct with pricing and charged me $70 for this beautiful set even adding detail. Even giving complimentary water I would highly recommend this nail salon nice shaping as well. read more

Epic Nails & Spa - Nail tech proceeding to take off the already glued on tips after me agreeing to pay already - Nail Salons Near Me - Southington, Connecticut

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This salon is definitely a must! Prices are a little high but it worth the money. Amy is great all the time and she does wonderful art and talks to you with a smile and always a great attitude. Make sure you call ahead and make an appointment since they are very busy. Walk-ins take longer than usual so beware. The manager, Noh, is awesome and already knows me by name. Check them out!! read more

This salon is extremely clean and well maintained. Not like some other salons I have been to that appear very unprofessional. All of the workers are very friendly and polite. I do recommend calling for an appt, but I've called the day before and have had no trouble. I have been 3 times and my first was to get a mani pedi which was amazing. I even recommended a friend to come after I got my nails done here the first time. My second and third were to get a powder gel fill. The second time I picked a lighter color but noticed by 2 weeks they were growing out a little fast, but didn't think much of it. This third time though I was slightly disappointed. The service was fine and the woman was very sweet and clean with her tools. However I did notice that she didn't paint all the way down like I've normally had many times in the past. This is what my nails look like only 10 days after getting them done, not even a full 2 weeks and in my opinion they look almost 3 weeks grown out from past experiences. They are also not all the same length. I should have spoken up during the service, so that's my fault as well. I would definitely give this salon a chance though just based on cleanliness and friendliness. read more

Epic Nails & Spa - Nail Salons Near Me - Southington, Connecticut