Studio is decent. Lash artists are knowledgeable. I had my very first Tint and lift done here. I ended up changing studios to follow the artist. Otherwise, would have stayed. read more

Polaris Lash Studio - Skin Care Near Me - Southington, Connecticut

I've gotten my lashes done here 2 times, and I won't be coming back. I wasn't impressed by the work, and I felt uncomfortable and awkward while they chatted with each other almost like I was intruding. Edit: A studio that also welcomes new clients and makes them feel comfortable as well is important to me. Thanks. And don't worry I won't be returning. I do actually prefer to go to a studio where the staff is polite to clients....isn't that really what I said..... read more

I've been a client of Polaris lash studio for over a year now, Katie the owner is beyond rude and talks about clients and treats her employees terribly. Her prices for mediocre work is terrible. I will never return there for my lashes and If your reading this please go elsewhere where your appreciated as a client!!! read more

Polaris Lash Studio - Now the owner Katie is harassing me saying I've never been there, when I've been a client for almost 2 years!! - Skin Care Near Me - Southington, Connecticut

My lashes have zero curl to them. Even if I used an eyelash curler, as soon as I applied mascara it would immediately lose its curl and be straight again. I had been considering extensions when I came across an article on lash lifts. I viewed before and after pictures and found Polaris Lash Studio in Southington. It boasted excellent reviews, the after pictures were fabulous, and the price was way more affordable than extensions. Also, it is less to maintain than extensions so that is a huge plus for me. I booked my appointment that night for 9/20 before noon. Katie was excellent throughout the whole process, taking the time to explain everything prior to performing the lash lift. I was pretty nervous about how they would come out, but there clearly was no need to worry. She handed me a mirror once it was done. Seeing my lashes all curled and pretty, knowing that they would stay that way for up to 8 weeks, was such a wonderful moment for this naturally straight lashed gal. As I am wrapping up this review, I am trying to figure out what day is best in the next 6 weeks to book another lift. For those of you considering a lash lift for the first time, don't hesitate to book an appointment with Polaris Lash Studio. read more

Unprofessional, the atmosphere is terrible, to the point that all you hear is shop talk between the specialist. That have no problem talking about their clients and having inappropriate conversations about how an abused women might have deserved to be hit. I tried to be loyal even after that but it all went down hill, I spend over $240 a month at this place yet even when there is an issue with my lashes, I am made to feel guilty and still charged even when the specialist admitted that there might be an issue with the glue and added something to it the next time. I still stayed but the straw that broke the camel's back was when I had a sneezing fit from allergies and my specialist spent the remaining time trying to make me feel guilty about how she wouldn't have time to finish even though she had changed my appointment time that day 3 times.. I was made to feel guilty for mother nature. So for me over priced, impersonal, and unprofessional.. The entire thing is sad because I gave Katie a good review 3 years ago and now it's obviously just about money read more

I was charged $110 when I had texted them to tell them I was not feeling well during the COVID-19 pandemic. Any other spa business I have talked to during this time waived the cancellation fee to ensure the safety of themselves and other clients. I had almost rescheduled my appointment until I realized they charged me for this. I would not recommend Polaris Lash Studio because I think this speaks volumes about how little they care for their clients. read more

Katie was amazing for my Lash Lift. I made an appointment via text the day before and she was able to fit me in on a Friday. She was so nice and talked through the process making the time fly. I was probably there for around 45 mins. The table you lay on was super cozy with a nice plush blanket. I will definitely be back. read more

where do I begin. Whoever is responding to reviews basically saying customers are at wrong lol JUST WOW. On the day of my apt I called 3x no answer, they picked up after 4 phone calls and the studio told me I cant be late after THEYYY HAVE wrong information on their website saying theyre open 10-3pm. Again I had been calling to confirm my 415 apt since the website was saying theyre closed. I called 30 mins after speaking with them another time again to request reschedule or cancel at 350 --30 mins before my apointment.... No one answered yet again so i assumed they were closing/ed. She called me back left a voicemail after missing MY 4 phone calls. she called me back saying they would charge me didnt ask if I was OK nothing. Family business more like bad overall customer service. To the owner who is responding. Please leave my PERSONAL ENCOUNTER OF MY experience with your studio alone!! If you disagree be a better human being and do better. This studio should be ashamed of charging people for nothing as the world is recovering from a pandemic. But seriously save your breathe so glad I never came lol just wow. read more

Polaris lash studio offers a very inviting atmosphere, comfortable, clean and relaxing. The parking is right outside the door and convenient! Most importantly however are the treatments are of superior quality provided by top experts who listen to what your looking for and offer the best advise leaving me with an outcome that exceeded my expectations! Katie, the owner settles for nothing less than perfection, making the world a more beautiful place one lash at a time :) read more

I had a wonderful experience at Polaris Day Spa! I bought a groupon for a 60 min facial and didn't have the highest expectations as most other groupon facials haven't been the best. However I was BLOWN AWAY by the service I recieved! Katie is truly an expert and my skin was absolutely glowing when I left. She started the appointment by studying my skin and giving me very personal advice. She suggested some products that would help with my problems but was not pushy at all, which I really appreciated. It was by far the most cleansing, relaxing, and informative facial I've ever recieved and I can't wait to book my next appointment to continue my skin care! I would highly recommend Katie and Polaris Day Spa to anyone! read more

Love the way my eyelash extensions look. I have very straight eyelashes and now I don't even have to put on mascara. She also has given me great tips on treating my skin. Highly recommended. read more

I have not had a facial for a while and now I know what I was missing. I will be back! Katie was great and so was my experience. My facial was wonderful and my skin was glowing, my husband even noticed.. read more