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Beauty Zone Thread & Spa

3.4 (5 reviews)
Closed • 10:00 am - 8:00 pm
Updated 2 weeks ago

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European Wax Center

European Wax Center

4.3(48 reviews)
4.3 mi
•$$

I have been attending the European Wax Center location in West Hartford for over 8 years. I had a…read morescheduled appointment on 12/22/2024. I had a full-face package. The young lady who waxed my face. She burned my skin in the corner of my left eye. The upper lip was swollen with blister. And around the sides of my mouth. I began to notice my face. A week after my visit. My lip and left eyelid began to flake up. I went to the urgent care. Where I was seen by the doctor. I was there for a sinus infection. But I showed him my burns. He told me the amoxicillin would heal my burns and to continue using Aquaphor. I contacted The Europen Wax Center. I requested to speak with a manager. The manager called me back. I explained to her the injuries I had sustained during my wax appointment on 12/ 22/2024. The manager was very apologetic. I request a full refund of my full-face package. I informed the manager that I didn't feel comfortable with the ladies in her establishment. I need to have a seasoned veteran esthetician doing my face. The manager informed me that the district manager would like a medical note. I supplied a medical note from the urgent care physician. The European Wax Center manager Daj. Informed me that they can not refund my card. Because the word burn was not indicated in my medical notes. Before this incident I had a excellent esthetician. Her name was Sam. She was awesome. The previous management was very nice. Management change an there customer service went to. I decided to contact the European Wax Center in Glastonbury. I explaoned my situation. They scheduled me Elen. Elen has over 15 years of experience as an esthetician. She made me feel very comfortable. She was very knowledgeble. I would refer anyone to Elen. I've uploaded the pics of my face. As proof of what I experienced. If your in the Glastonbury, CT area and need waxing done call request Elen.

I went for my first wax last month and the woman that did it was great, however, the younger girl…read morewho was at the front desk was very stand-offish and then became rude when I asked her to speak up for the third time because I couldmt hear her and she wouldn't look at me while speaking. Today I had an appointment and 8 minutes before my time I got a text saying I've been moved to a slot 5 hours later. Over all, although my wax specialist was phenomenal and I'll miss her. I don't think I'll be coming back because of the unprofessional environment

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European Wax Center
European Wax Center
European Wax Center

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Green Lotus Salon & Wellness - Green Lotus Organic Subscription Box

Green Lotus Salon & Wellness

4.6(49 reviews)
4.4 mi
•$$

The Green Lotus Salon is nothing less than a 5-star experience. (And being Eco-Friendly is a huge…read moreplus). From the moment I spoke with the receptionist on the phone, until the moment I left, I was completely satisfied. As a resident of Cromwell, I've driven by Green Lotus many times, but today was the first time I decided to give it a try, and it was a great choice! I called Green Lotus late in the afternoon inquiring about an appointment for facial waxing either tonight or tomorrow night - and surprisingly, they were able to fit me in tonight. When I walked in, I was greeted with a smile from Monica, and she offered to hang up my coat and get me a drink. My appointment with Vanessa went very well - she introduced herself with a handshake and conversed with me throughout the appointment. I have some skin sensitivities and allergies, and Vanessa discussed these with me prior to my appointment and added them to my record. It even printed that I had an allergy on my receipt - so I'm very pleased to know they take that matter seriously! She really took her time and didn't rush through the service. If I were to describe both employees I dealt with, I'd say: Processional & Friendly. They both deserve a ton of credit for their great customer service - something that seems rare these days. The salon is very clean and the waxing room had soft, relaxing music in the background and a soothing fountain. I thought the price was reasonable and ended up booking a future appointment. If you want to get amazing service from a wonderful group of employees, check out Green Lotus Salon!

These people are very unkind. I mistakingly missed my appointment due to circumstances beyond my…read morecontrol. I have metastatic cancer and unexpectedly had to go to the hospital that day. I should have called but everything happened so quickly that I honestly was not thinking about the days appointments. I was unable to pick up my phone when they called but when I realized what had happened I called right back from the hospital. They do not answer their phone so I left a message and sent an email explaining what happened, I received no response and they charged me $185.00 for missing the appt. My message stated that I understood I would need to pay a cancellation fee and asked if under the circumstances if they could refund part of the $185.00 Well as I said there was no response. I would have been a very good client for these people as I would have utilized a number of their services on an ongoing basis. I did make a mistake but I think this is a very bad way to do business and a terrible way to take advantage of someone. Sometimes things just happen!

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Green Lotus Salon & Wellness
Green Lotus Salon & Wellness
Green Lotus Salon & Wellness - Éminence Organic Skincare

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Éminence Organic Skincare

Beauty Zone Thread & Spa - threadingservices - Updated May 2026

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