Had a massage with Alicia and it was amazing. She listened to me and provided not only what I…read morewanted but what she could tell my muscles needed. Super talented therapist! I was greeted by a very outgoing gal at the desk and instantly felt comfortable. The spa itself was clean and relaxing....great balance of zen not being overshadowed by COVID restrictions. Also good value for the service. Will definitely go back again!

Love Erina and Her team they have always been extremely helpful and professional. I appreciate the…read moretime and dedication they have shared in service always. The feel of the spa is always welcoming.

I found The Freshhh Wax Bar + Spa just before Covid and had my first Brazilian sugaring experience…read more I had previously done facial waxing, but wasn't letting that painful, hot mess near my vulva! My whole experience as a total newbie was great and I have been back several times since she reopened with precautions. No more waxing for me. I just wish I had discovered sugaring years ago! Don't let the name throw you off- I was confused at first and thought it was a waxing place, but I'm so happy I read in more detail. Wonderful local, woman owned business to support.

Fantastic! My face is looking and feeling awesome. Thanks to Alex! Outstanding! You have me…read morehooked forever!

I am becoming a regular here and it is all because of great service! I now get my sugaring,…read moremanicures and pedicures from them. My mani pedi was amazing on Monday! Looking forward to my next appointment and I may try a new service! Love my nails!!! Never tried Gell on my nails but I must say I really like it but it won't be an all the time thing.

How have I missed writing a review of XES? Better late than never, especially as they celebrate…read moretheir 10 year anniversary this month. Between the pandemic, pregnancy and life craziness (and let's face it - being the worst at self care), it's definitely been quite a while since I've gone in (in the past for events) but there have been a few times where I was lucky enough to get my eyebrows threaded. This is one of just a few places I've gotten threading done so I don't have a ton to compare it to but my experiences here were amazing. So professional and precise. From salon aesthetics to a full menu of beauty/skincare treatments and pampering sessions, Evelyn knows exactly what she's doing. I would trust her team with absolutely any service.

I was recommended this place by a friend and it's a great place to recharge in my area! I got…read moreeverything but the farmhouse sink massage which was great, but i would definitely try a different massage when I return as I know what I like now! I also got a lash lift and tint before a trip. This was my first experience for a lash lift/tint and I will definitely return when I want this service again! Staff is very nice. The space is cute!

Great massage and cute place. Everyone was super nice and relaxed. I'll be back for sure next time…read moreI'm in town.

I have been attending the European Wax Center location in West Hartford for over 8 years. I had a…read morescheduled appointment on 12/22/2024. I had a full-face package. The young lady who waxed my face. She burned my skin in the corner of my left eye. The upper lip was swollen with blister. And around the sides of my mouth. I began to notice my face. A week after my visit. My lip and left eyelid began to flake up. I went to the urgent care. Where I was seen by the doctor. I was there for a sinus infection. But I showed him my burns. He told me the amoxicillin would heal my burns and to continue using Aquaphor. I contacted The Europen Wax Center. I requested to speak with a manager. The manager called me back. I explained to her the injuries I had sustained during my wax appointment on 12/ 22/2024. The manager was very apologetic. I request a full refund of my full-face package. I informed the manager that I didn't feel comfortable with the ladies in her establishment. I need to have a seasoned veteran esthetician doing my face. The manager informed me that the district manager would like a medical note. I supplied a medical note from the urgent care physician. The European Wax Center manager Daj. Informed me that they can not refund my card. Because the word burn was not indicated in my medical notes. Before this incident I had a excellent esthetician. Her name was Sam. She was awesome. The previous management was very nice. Management change an there customer service went to. I decided to contact the European Wax Center in Glastonbury. I explaoned my situation. They scheduled me Elen. Elen has over 15 years of experience as an esthetician. She made me feel very comfortable. She was very knowledgeble. I would refer anyone to Elen. I've uploaded the pics of my face. As proof of what I experienced. If your in the Glastonbury, CT area and need waxing done call request Elen.

I went for my first wax last month and the woman that did it was great, however, the younger girl…read morewho was at the front desk was very stand-offish and then became rude when I asked her to speak up for the third time because I couldmt hear her and she wouldn't look at me while speaking. Today I had an appointment and 8 minutes before my time I got a text saying I've been moved to a slot 5 hours later. Over all, although my wax specialist was phenomenal and I'll miss her. I don't think I'll be coming back because of the unprofessional environment

Randomly checked my email the other day and had one from this European wax center. It said they…read morewere looking for models to receive free waxing services for their new waxers in training. How awesome is that? You could pick any 3 services for FREE. I immediately called to make an appointment. The ladies answering the phones are always polite, understanding, and super easy to work with. They worked with me and my schedule to set up an appointment. This location is conveniently located next to Nordstrom rack, TJ max, and Burlington coat factory. So if you have time to kill before or after your wax, you won't be bored. My wax technician was Valerie. She was awesome! She really took her time and made me feel comfortable throughout the process. She was so good I couldn't believe she was new. I will definitely be coming back to this location and requesting her again. 10/10 recommend.

The location on Google Maps is inaccurate. I circled the parking lot for 10 minutes trying to find…read morethe location. I tried calling to verify the location and was left on hold. As a result, I was late to my appointment and they would not take me. I have been coming to EWC for years but I most definitely won't be giving them my business moving forward.

Barbara is wonderful! I have been going to her for customized facials for over a year, and I…read morealways leave looking and feeling refreshed. She is so knowledgeable ( I have sensitive skin), and her energy is truly soothing. I am grateful for her ability to care for my skin and my soul!

I could not be happier with Barbara's customized facial that left my skin feeling so glowy and…read morehealthy. I have very sensitive skin, but Barbara examined me to help figure out what we needed to target and used products specific to my skin type and needs. She is such a personable and caring esthetician and really listened to my concerns. During my appointment, Barbara did extractions and put two masks on me to calm my skin, finishing it with red and blue LED light therapy. She also put me on a skincare regime at home to help improve my problem areas. I can't wait for my next appointment!

The Green Lotus Salon is nothing less than a 5-star experience. (And being Eco-Friendly is a huge…read moreplus). From the moment I spoke with the receptionist on the phone, until the moment I left, I was completely satisfied. As a resident of Cromwell, I've driven by Green Lotus many times, but today was the first time I decided to give it a try, and it was a great choice! I called Green Lotus late in the afternoon inquiring about an appointment for facial waxing either tonight or tomorrow night - and surprisingly, they were able to fit me in tonight. When I walked in, I was greeted with a smile from Monica, and she offered to hang up my coat and get me a drink. My appointment with Vanessa went very well - she introduced herself with a handshake and conversed with me throughout the appointment. I have some skin sensitivities and allergies, and Vanessa discussed these with me prior to my appointment and added them to my record. It even printed that I had an allergy on my receipt - so I'm very pleased to know they take that matter seriously! She really took her time and didn't rush through the service. If I were to describe both employees I dealt with, I'd say: Processional & Friendly. They both deserve a ton of credit for their great customer service - something that seems rare these days. The salon is very clean and the waxing room had soft, relaxing music in the background and a soothing fountain. I thought the price was reasonable and ended up booking a future appointment. If you want to get amazing service from a wonderful group of employees, check out Green Lotus Salon!

These people are very unkind. I mistakingly missed my appointment due to circumstances beyond my…read morecontrol. I have metastatic cancer and unexpectedly had to go to the hospital that day. I should have called but everything happened so quickly that I honestly was not thinking about the days appointments. I was unable to pick up my phone when they called but when I realized what had happened I called right back from the hospital. They do not answer their phone so I left a message and sent an email explaining what happened, I received no response and they charged me $185.00 for missing the appt. My message stated that I understood I would need to pay a cancellation fee and asked if under the circumstances if they could refund part of the $185.00 Well as I said there was no response. I would have been a very good client for these people as I would have utilized a number of their services on an ongoing basis. I did make a mistake but I think this is a very bad way to do business and a terrible way to take advantage of someone. Sometimes things just happen!

First time getting Threaded and I am hooked! Kusome was so gentle and educated me on why this…read moremethod was best for me since I didn't have a lot of brow. The simple clean up was amazing! I was referred to this location in particular and so glad. You do wear a mask while getting brows done and she wears a mask as well. I wish I did a before and after picture to show the dramatic difference because it was very noticeable and I was amazed and pleased. It's in a great area, just look for the orange awning and enjoy the experience. The parking an be a bit annoying but there is a parking lot behind the shops and restaurant. I will be back!

Today was my first time coming here. I made an appointment for 10:30 but I'm fairly sure I could…read morehave just walked in, as it was morning on a Wednesday. I got my eyebrows threaded and the woman who did them did an excellent job. I was in and out in 20 minutes, despite the brush fire that my eyebrows came in looking like. It is inexpensive, and they do an excellent job of maintaining quarantine procedures. I will be sure to be back.

My friend gets her eyebrows done here and they looked so good that I decided to take my niece…read more Her eyebrows were done perfectly and the lady had a lot of patience, my niece was scared. She had her eyebrows threaded before in the mall and had a horrible experience, which also left her with many bumps. After this time she said she would do it again. You would never had known that she just got them done. And NO bumps. It is all about technique. Fyi, they only take cash.

I wish they allowed me to give this place zero stars. I got my eyelash extensions done here only…read morethree days ago for $40. After being promised that they would last two weeks this is what they look like. Half of them fell out and because the tech wasn't experienced or trained she placed one set of lashes so poorly that It gave me an eye infection. I went into the shop today to get my money back and the tech cursed me out and refused to give me all of my money back. She said she didn't know how to remove them and when I asked for a license she had nothing to show. DONT EVER COME HERE WORST CUSTOMER SERVICE EVER !!! Will certainly be reporting to the Connecticut state cosmetology board.