Very knowledgeable and trustworthy! They helped me tremendously, revamping our AV system. They…read moresimplified everything and didn't try to sell additional components. Alex is awesome! Callie is helpful too.

If I could give Alex and his team six stars I would! They were all fantastic. We installed a…read morefour-camera Ring video system at my elderly mother's house. They listened carefully to our requirements, promptly recommended a solution and then came over within a few days to do the installation. They were extremely patient in explaining everything about the system to my mother and said that whatever she needed they would be there if she had questions. The kind of service that Alex and Bay Area Smart Home offer was above and beyond anything I expected. I can't recommend them enough.

The Security System that Richard and his team set-up is working well. They were really great to…read morework with and explained things as they went along. Thanks for all your help!

We have a big complicated AV system we asked if they could take over and help us fix as the…read moreinternet was not working. They came by and looked and told us it was a bigger problem they could not fix and would send us a quote. The quote included several pieces of equipment that were priced 2-5x retail. FSTG-DREAM-PRO 10G Cloud Gateway with 100+ UniFi device / 1,000+ client support and 3.5 Gbps IPS routing. was quoted as $999.99 when it retails for $379 FSTG 10Gbps SFP+ Direct Attach Cable (1meter) was quoted at $29.99 when it retails for $15 OvrC Pro Lifetime License + Hub, non-locking barrel connector power connection type was quoted as $999.99 when it retails for to $199 *note this is only available to authorized AV dealers but a 5x mark up is insane I asked why and was told it was small business markup and was told quote "It includes sourcing, shipping, platform fees, payment processing fees and more that our clients may not originally consider. The raised price also covers our regular remote network maintenance, ensuring your network continuously runs at peak performance following the conclusion of the project. A large portion of business model is our post-install support and efforts to create peace of mind for our clientele regarding our systems." However on that quote was also a $70/mo service plan that was supposed to cover the aforementioned post-install support. I asked about the double charge for support and asked if I could bring my own equipment and they ignored my email So this company is SUPER SHADY and please review your quotes and google any equipment that they tell you that you need because 1. you probably don't need it (we ended up fixing the internet ourselves) and 2. they are probably overcharging you. Just run the quote through Claude or ChatGPT and ask if there's anything concerning in it. It will do all the research for you.

They go above and beyond the call of duty, and they are very timely. Thay have a lot of patience.read more

Super disappointed... we have used them before and were very happy. The quality is not the same…read more They came out today to mount a Samsung frame TV. The person said to make it easier he would need to drill some holes to help hide the wires. He asked if we had paint and said he could patch it. Next thing you know we have a 5"x5" hole in our fireplace along with holes in another wall. The patch was left unfinished. He said he had a paint brush initially and then later said he didn't. Pretty sure he was using a paper towel. Then told me I should paint it in an hour. Called their office and Nikki told me their team doesn't do paint or patching...ok. Why say you can? She couldn't tell me when someone would be back out and never called me back. So we have a mounted tv but now we need a professional painter to come fix the botched patch. Not to mention I spent 30 mins cleaning up after they left.

When we remodeled our house in 2 phases we wanted to upgrade our A/V and wifi across our entire…read morehouse. Alex and his team were flexible and incredibly knowledgeable with A/V systems and with Sonos especially which was extremely valuable as that is ultimately what we opted for. In phase 1 of our remodel, the VSS team helped us update our wifi and establish Sonos across our 2 most populated rooms and our back patio. (Their flexibility and patience shined here as they did not push to expand into additional rooms yet because they knew we were planning a Phase 2 remodel) Because they did such a stellar job on the Phase 1 and because they were so professional, fast and flexible we reached out and asked them to add Sonos speakers across the entire house, plus 1 Sonos "Move" so we'd have another outdoor speaker we could place wherever we wanted in the back or front yard when entertaining guests. VSS gets 5+ stars from me because additionally as part of Phase 2 they also identified and FIXED a deficiency in the wifi setup that was mainly due to a wifi service upgrade after they had completed Phase 1. This improvement to the wifi was incredibly timely given my 3 kids were (still are) all home doing distance learning because of Covid-19. If you have A/V needs, these guys are the best. I highly recommend them and they have secured a lifetime customer in me for the high quality of their work, professionalism and customer service. Big thanks to Alex for his patience to work with us through both Phase 1 & 2 remodels, and special thanks to Andrew & Rob on the wifi fix during Phase 2. You guys are the best, THANK YOU!!

Alex installed our A/V/wifi system four years ago when we remodeled our home. We hadn't really…read moregiven much thought to it, so he explained different systems at various price points. As many reviews mention, Alex carefully listened to our current usage, suggested new technology and adjusted his proposal accordingly. His install was clean, on time and comprehensive. A/V system was impressive. Cut to four years later, we noticed that our exterior wifi was running slow. Sent an email to Alex and he immediately responded. His trouble shooting solved the problem. This level of service sets a high bar.

Rudy did a great job at installing my TV over my fireplace. He responded quickly and was very…read moreaccommodating. He took extra effort to work into my time schedule on a weekend. Definitely recommend him.

Rudy did an excellent job mounting our TV. He was professional, knowledgeable, and took the time to…read moreanswer all of our questions throughout the process. He made sure everything was installed securely and neatly, and we really appreciated his attention to detail. We highly recommend Rudy to anyone looking for a reliable and professional TV mounting service!

I needed a tech to visit a remote site and replace a vandalized camera. They arrived on time,…read morereplaced it quickly and communicated throughout the whole process. It saved me a trip! Thanks guys!

I just had my ADT Security System hooked up and I'm really happy with it, Joffre was professional…read morethrough out the process. Want to recognize Bryce the installer, stand up guy and does a clean job. If your looking for a Home Security, Joffre is your man.

Great service! Have used this company a few times and the work is always top notch. Would highly…read morerecommend!

Excellent work. Will definitely hire again if he is available but have not had any responses so not…read moresure if still in business or not

we have had considerable difficulty getting our Sonos system working properly. Ron came in,…read moreassessed the situation, and unraveled a complex mess of problems in the way our system had been put together. we are now the happy owners of a properly functioning Sonos system, and are listening to beautiful music. Ron is a natural problem-solver. Many thanks!

I've worked with First Reflection for almost a decade on home automation projects. Ron is a true…read moreprofessional and subject matter expert in the automation (excellent on Control 4) and audio/video field. The range of First Reflection to support minor service and maintenance requests to large systems projects makes them a standout and can endorse them with confidence!