This review is specifically for the road bike fit that I had with Doug Britton at this shop. I have been riding for 8 years now and have had multiple bike fits. It was the most comprehensive fit I've had. Doug was very detailed oriented and helped me eliminate my knee pain when riding. I hope that anyone considering getting their bike fit go to this shop and have Doug help them out. On a side note, be sure to check out the Thursday night mountain bike! It's a lot of fun. read more

These guys have no respect for anyone or anything, if you want your good day to turn into a bad day go ahead and walk in here. Sure they know what they are doing but so does every other shop around the valley. Don't waste your energy with these guys. If I could give them -5 stars I would. read more

What's with the tech guy being rude? He acts as though he's some kind of expert and tries to explain as if you are a 2 year old. Very poor customer service from this "expert". I guess getting a job in a bike shop entitles you to be demeaning. Thanks but no thanks. I went there more for convenience but I will not go back. read more

I've always had good experiences here! James is always willing to help and answer any questions thrown his way. Thanks for all the help!

I've been coming to SMC for almost 4 years and can't say enough great things about it; however, I'll list a few tops attributes: 1. Craig is the best wrench in town and also a hell of guy - I don't like anyone else touching my bicycles. 2. They have a great selection of gear, bikes and accessories across all price points - If you are looking for a starter bike or just want to look at the lastest and greatest high end stuff- SMC is your place. 3. The staff is incredibly helpful and welcoming. No other local shop I've been to can compete with the top notch service and long lasting relationships you find at SMC. They ride the roads and trails. They care about you and your bike. As you were. read more

What an awesome experience. Being new to biking, I felt no pressure and I was given the necessary information needed as a new rider. Special shoutout Doug Britton for his awesome customer service and sharing his knowledge regarding mountain bike riding. I am most definitely comfortable spending my hard earned money at this particular store because they didn't sell me no bull. read more

Global Bikes is the first bike shop I visited when I moved to the valley 10 years ago, and they remain my go-to place for bike sales and service. This review is for the Ahwatukee location, but I have also been to both of the Chandler locations multiple times, and they are excellent as well. The free lifetime maintenance on the bikes they sell is an incredible value and I have taken advantage of it many times over the years. In fact, I still take my 10 year old Enduro in for free maintenance. The bike mechanics are very friendly, knowledgeable and helpful, and they do excellent work. I have had my bikes in the Ahwatukee and Chandler shops for everything from tires, to rims, to chains, to brakes, to Derailleurs, to shocks and I'm always happy with the work they do. That's why I keep coming back. read more

The service and expertise of the staff at Global Bikes is unlike any other bike shop in Arizona. These folks know the trails, rides and equipment because they are experts in their field. This competence comes from ongoing training and decades of passionate cycling experience behind every employee you will come into contact with. Hats off to John for providing me yet another quick diagnosis of my recent problem along with a swift and reasonable repair! Many Thanks, Tom read more

Lov this place ! Bikes are awesome here & staff super helpful. Came all the way from El Paso Texas just to buy my bike from this store!!

Note to self: Do NOT go mountain biking without a spare inner tube ... or at least a tire patch kit that actually works. Too bad I didn't get my own memo until I was X miles along Desert Classic Trail at South Mountain Park this past weekend. In fact, nobody in my party was equipped with a spare. And much to my surprise, none of the other hikers/bikers whose paths we crossed along the way were giving away inner tubes. So walk with my bike, I did. After short-cutting through a wash, we ended up pseudo-trespassing through an affluent gated community and emerging deep in the 'Tuk along Ray Road. (And let it be known to all the rich folks who were mean-muggin' us through the ginormous windows of their gihugeous custom homes as we strolled the streets of their enclave trying to find our way out ... we didn't want to be in there any more than you wanted us in there, so relax. Oh ... and thanks for your offers of help. NOT. Besides, I don't think my bike would fit in the back of your Bentley had your conscience got the better of you anyway.) After finding our way back to the real world, I used the handy dandy Yelp app on my phone to find that we were only about a mile away from a bike shop ... South Mountain Cycles. Sweetness! I can buy a new tube, maybe grab some lunch nearby, and then ride home along the arterials, getting there just in time to shower and then head to Brad E's Parka Pool Party in CenPho. Right on! And then I get to SMC only to realize that I am sans wallet. That's right. No cash, no debit cards, no wampum for which to trade for the giant rubber donut I need in order to salvage my Saturday. But the awesome gal who greeted me said not to worry. She empathized with my sorry plight and offered to, on behalf of all of the fine folks at South Mountain Cycles, "lend" me a tube so I could get home. I love this place! I took the opportunity to look around, as this was my first visit, and quickly discovered that this was a serious bike shop. The place was immaculately clean, the other reps I overheard helping customers were very friendly and seemed quite knowledgeable, and the place was jammed with a robust inventory of road bikes, mountain bikes, gear and accessories. It's a great shop; it really is. Back to Lindsey (I believe that was her name), my savior. She said that they were open until 6pm, and that if I couldn't get back that day to settle my debt, to try to make it in the next day by 3pm, as they were closing early in observance of the Super Bowl. My kind of place. All she asked was that I write down my name and number on a Post-it, so she had some recourse if I flaked out. It may not seem like much, but it was a tremendous gesture of customer service; the kind that will make me return to SMC when, in the not-too-distant future, I'm in the market for my next bike. I made it back before closing that day to clear my tab. I also purchased a few additional spares and had another look around the shop. Yep. It's solid. Well worth the trek to Ahwatukee if you're a true enthusiast. And truth be told, I actually wrote down Brad E's name and contact info on that Post-it note. Not so I could stick him with my $10 inner tube bill, rather, I was hoping that my incredible wit and charm would render it impossible for Lindsey not to pick up the phone and call. (I'm just looking out for a brother). But since Lindsey was conspicuously absent from Brad's pool party that night, and since I've yet to hear that Brad has received a mysterious call from a bike shop hottie, I am left to assume that my game is not what I thought it was. Brad, I am sorry. Just know that I had good intentions and that there are people out there who care, buddy. And there is a killer bike shop in the 'Tuk that must be checked out if you're in the market. read more

For the past ten years (ever since FunSports occupied the same unit), this place has been the one-stop shop for my biking needs. From BMX at age 13 to road cycling in adulthood, SMC usually has what I'm looking for. The prices don't really compete with larger chains like Performance, but they are reasonable and the service more than makes up for the difference. When I was getting into road cycling, the guys at the shop were very helpful with selection, fit, and pricing. A+! read more

I can't say enough good things about Global Bikes! I've purchased everything cycling related from them! I even brought my bike in a couple days before a relay race because it started dropping gears and they got me race ready in no time. The staff is quick to answer my questions and have never steered me wrong. Also, attend one of their group rides. They have them for all skills levels and it's a great way to meet others in the cycling community! read more

Excellent service, it was Black Friday, they were busy, and I had a thru axial that I could not remove. Matt in the service dept. took one look at it, got the correct size allen wrench and a few seconds later the axial was out. I asked Matt how much for the fix, he just waved and said nothing. Due to Matt's service, we will be loyal customers for all of our bike service and accessories. Two thumbs up for Global and especially Matt in the service department. read more

What a magical and fantastic bike purchasing experience. I was assisted by James when I came in to look for a new road bike, I was very impressed that his first concern was the fit of the bike, and not just what they had going on sale. I've been to several shops earlier in the day and they were pushing brand specific, or what they needed to clear off their floor. James was highly knowledgeable, selected several different types of bikes for me to try, and even encouraged me to join some of the rides. He asked a lot of questions about what I would be using the bike for to ensure I got the best bike for me and not the best bike for the shop to sell. It felt like a fantastic victory to ride away on a bike that fit me so perfectly. Thank you James! read more

I always enjoy coming into this shop. The tune ups for life is the best thing ever for me! Looking forward to attending a group ride one of these days. read more

I'm not leaving one star for Global Bikes I'm leaving one star for Doug Britton. I went in today to return a bike mirror and also purchase a new bike computer. He immediately asked why I was returning the bike mirror in a very demeaning tone and after explaining that it wouldn't work with my specific grips he acted as though I didn't know what I talking about. He then proceeds to do the return and by my mistake I had grabbed the wrong receipt... a return receipt from a previous bike mirror that i bought from Global, he then begins to question my integrity as if I stole the mirror and was try to pull a fast one on him. But I did get an explanation on how all the shops don't share inventory and that they are all separate LLC. He could sense that I was very annoyed with him at this point and changed his tone completely towards the end of the transaction. This is not just a one time incident, he has acted this way on previous visits to Global Bikes. From now on I will only deal with my go to guys.. John or James. read more

This bike shop is awesome! I had spent hours trying to set the bead on my rear tire after buying new tires. I called them up in frustration and asked if they could help. I was in and out in under two minutes and everybody was super friendly. I will definitely be back read more

Great bike store. Kevin answered all my questions. Didn't try and oversell me. That's rare, because EVERYONE needs a $5000 mountain bike, right? read more

SMC is worth the effort. The staff is helpful and knowledgeable. Their bikes selection makes this shop a worthwhile stop when in the market for a new ride. I shop here often because they carry the Specialized brand and I am growing the appreciate Specialized's products. read more

Horrible customer service. If I could I would give them 0 stars for being impolite, having a bad attitude and not being helpful. Only good thing about this place is a wide selection of bikes. Would definitely suggest either not going here at all or going to a different location. read more

A hidden gem for the cycling community, I was new to the area and new to the sport. I went in and explained what I needed and was met with the most practical and professional advice. I actually didn't purchase the bike on my first visit, I went home and processed all of the education I had received. I went back 2 weeks later and purchased a wonderful bike that was perfect for me and at a perfect price point. Thanks for all your help!! read more

Got a flat not too far away, the guy was fabulous in fixing it, and gave some great advice that I had no idea about. So I totally got more than I went in for. Will definately be going back there for anything I need!! read more

Customer Service is everything! Global Bikes didn't just fix my kids' bikes, they also fixed their spirits. From the moment I pulled up in front of the store until I pulled away with repaired bikes, customer service was top-notch. My girls have been home during the pandemic, pretty much isolated, and wanted desperately for their bikes to be fixed. We were greeted immediately and once the problem was stated and bikes assessed, service was performed without any further ado. Everyone was friendly and my young daughters were treated respectfully and not made to feel as if they were in the way. Time was taken to make sure the bikes met the girls' standards and I was greatly impressed with the communication, timeliness and service. There was a part that they didn't have, but they coordinated with another location to find the part. The other location was able to put it on, upon arrival, with no problems or hesitation. This was made possible through the communication between the two locations. We had traveled quite a distance to Ahwatukee to get to Global Bikes and I was shocked that service would be performed immediately and I wouldn't have to repeat that long trip again another day just to pick up the bikes. They went the extra mile and above and beyond for my girls. I will definitely be a repeat customer. read more

This is a great, old style, neighborhood store. It has been in the same place for years and has been my go to local store for about the last two years. Forget Performance. If you want truly knowledgeable people without any hint of snobbery, I suggest you try this place out. They have great bikes, clothing and accessories and are really helpful if you need some extra information before making a choice. Their wrenches are top notch as are the people who do their bike fittings. I have already purchased bikes for my me and for my wife and hope to get another soon. If you want to go local or simply want a great bike store in the Ahwatukee area, look no further than SMC. read more

These guys are great. Top notch service on a regular basis. I blew a seal on my fork and had the repair done in less that 48 hours. Kevin did a fantastic job replacing the seals making the action on the fork is buttery smooth. Evin was there at pick up to set the air pressure and make sure all my needs were addressed. Again I can't say enough about the professionalism and attention to detail at Global which is a rarity in the bike industry. read more

Came here from out of state and needed a bike to rent last minute to ride South Mountain Park. Saw Global had rentals and was right down the street from a trailhead and gave them a call. They were friendly and did everything to make the experience a pleasure. They set up a new or close to new Stumpjumper and I couldn't be happier with the choice of bike for the terrain. They went over route and trail options as well. They also invited me to ride their Saturday morning group ride the following day and it was a fun challenging ride with a good group of 10-12 local riders. Absolutly loved South Mountain trails and terrain and temps in Feb were around a comfortable 60. Can't wait to return! read more

This place not so good...they are mostly interested in selling new bikes - service not so much.

I had the best experience. I needed a new bike as mine was stolen and I have a race next weekend. Doug, was super helpful in explaining the difference between the different bikes and answering all my questions. I was able to ride a few different bikes before finding the one that fit me best. Due to the race, Doug took the time to fit my bike the same day. I got a lot of good information about the group rides the offer and some tips for my next race. Thank you Global Bikes for being here and taking care of me! read more

The staff at Global Ahwatukee are awesome. Need I say more? I am an avid biker and their customer service is at the top of my evaluations for over 20 years of dealing with shops. Go here! read more

There is no better bike shop in the Ahwatukee area than Global Bikes! Evin Carr, the general manager, is committed to excellent knowledge and quality, but more so customer service. I had an issue with my bike that he went over and beyond what was expected of him to ensure I was taken care of. He was kind, patient and was very detailed in his explanation. In fact, when my husband and I showed up to pick up my bike, Evin was waiting outside, sitting on my bike after taking a few test rides. My husband was a fan of the Ahwatukee Global Bike shop and I am now an even bigger fan! This shop isn't just for the serious road or mountain biker, but also for the mom and pop leisurely street riders, like my husband and myself. We are customers for life now and know that whatever issues that may arise with our bikes, Evin and his team will take care of us - thanks a million!!! :-) read more

The worst customer service I have ever had, very impolite and do not care about the customers needs. 0 stars would be more accurate. If you are thinking about going to global bikes in Ahwtukee, please think again and make the better choice and go somewhere else! You will not regret it.. read more

Base on the most recent review I was concerned about going here. BUT, I'm glad I did. New owners took over February 2013.....Mark was VERY helpful in teaching me about comfort bikes. He fixed my beach cruiser for free - just needed a bolt tightened. I will back to buy my next bike. Several customers who were there said they really trusted them with their bikes - some guy had his $6,000 race bike there to be tuned. Guess if he trusts them, I should be good with my comfort bike. Try these guys out..... read more

purchased a bike rack and they do a terrific job on servicing our bicycles. these guys are always professional and very helpful. nice job today helping out with air for my tires, and helping to load my two bicycles on the rack. read more

Awesome service by James today. So helpful and he was so kind to my 9 year old. Won't take our bikes anywhere else.

Excellent shop with great staff that didn't try to upsell me when I brought my bike in for it's first tune up. They were happy to answer my questions regarding the many types of saddles. My bike is still running beautifully, thanks! read more

The Ahwatukee Global Bikes is my go-to local bike shop (LBS). I've purchased my last two bicycles at Global, and I have my bikes serviced there, too. The staff members are friendly, knowledgeable, and patient. When I recently decided I was in the market for a new road bike, Doug helped me to identify the kind of riding I'd be doing, and he got me into the right size and style bike. I even managed to score my new Tarmac during the model-year-end clearnace sale, and Doug even recommended a slightly less-expensive model based on my needs. The new bike came with a $50 fit credit which covered a basic fitting. The fit was a cool experience. Doug took the time to understand my riding style. I got set up on the fluid trainer, and he carefully measured for seat and handlebar settings. I feel more comfortable and more efficient in the saddle after his adjustments. The service guys I've worked with are also exceptional. When I needed to have my rear hub repacked, Adrian patiently showed me how the bearings worked. When I picked up my new Tarmac, Evin helped me with last-minute adjustments, and when I had to improvise my own adjustments to the front derailleur, he was quick to double check (and, thankfully, correct) my work. When I needed a cheap replacement rear wheel for the backup bike, Kevin helped me find a rebuilt part that didn't break the bank. Aside from the warranty and the fit credit, my new bike also comes with service for life, and that's quite a deal! I think it's important to support my LBS, and I'm glad that Global Bikes is there. read more

Ahwatukee's Global Bike is a fantastic bike shop. I purchased my Roubaix and Stumpy Carbon Comp 29er from this shop. I ride my bikes hard and like to do most maintenance myself. About every 2 years I have one of Global's technicians perform their "pro-tune" on my bikes to make sure everything gets back to 100%. A few weeks ago Kevin, the service manager, took care of both bikes for me. He made great recommendations, gave me options to consider and made each bike ride like new again. Kevin and his crew are honest, experienced, knowledgeable and highly focused on customer service. They work around customer schedules and take lots of time to explain options (sales, repairs, technique, rides, etc.). Global offers personable service and exceptional support to riders of all levels. Thanks for keeping me carefree on the road and trails! read more

So, I guess I should contribute. The history is that I bought a 2011 Roubaix from the shop, which cqame equipped with SRAM group. hate that SRAM garbage. Anyway I called the shop, and asked for a quote to replace the SRAM group with all Shimoano 105. The quote was 690.00, great I say, order the parts, I will be in to give you some cash to secure the parts. So I gave them 350.00 down and that was uneventful, and continued the rest of my day. After about a week goes by and I call to see where my parts are. the reply was "not all in yet, give ya call when they arrive". okay I say thank you. Another week goes by, and so I call again (since they hadn't), "Oh we are waiting on the brakes, the distributor is backordered. Should be here midweek though, give you a call when they arrive" About another week goes by and no call, and so I call them again. "parts are in, come on in when you want them out put on". awesome I say, I will be in Monday morning. So I show up monday morning, the "technician" fills out my pickup slip, and says be ready later that day. I say "no hurry for today, I will busy with my son all day, so early tommorrow is just fine". And now things get a bit more interesting. Bike not ready next day at 11am. I go get lunch. Bike not ready 12pm, I wait. Bike ready around 1pm, and take a quick little ride. Close enough I say (there adjustments are never great at this shop, so be prepared to do it all over again yourself). And now the grande finale. I supposedly owed 340.00 (+tax) on my bikes refit. But no wait, the remainder is actually 539.00 (+82 dollars for a new seat) for an additional 621.00 instead of 422.00 (including the new seat). I am like WTF???!!! The poor "technicians" response was "Oh we forgot to include the brakes in the estimate. we forgot to include the new bar tape in the estimate, forgot to include the labor for wrapping the bar tape. We were wrong in the labor for the estimate. I have had 3 bad experiences at this shop now. I am sorry, but I walked out of there feeling like a complete idiot, and felt like I had been had. That wont happen again at SMC. I think the shop sells great bikes, and they do, but selling a great bike doesnt make a great shop. Great service, and repairs make a great shop. Sorry, I cant recommend this shop to anyone at all. It is my fault, I should have asked the clarifying questions, But, I actually trusted the shop to be accurate and fair to its customers. I left more than disappointed. I also get to re-adjust everything their fledgling mechanincs attempted to get done. And also chack that all of your parts are tight. My first day with my brand new Roubaix, everything rattled and was loose. More work for me I guess read more