I drive to this location from highland park bc it use to be the best location. Twice now with the same girl she's told me there was an 8 min wait for the red light bed and for me to wait in the massage chair. Today I sat in the massage chair for almost 15 min u til I saw her putting someone else in the red light bed and then proceeded to tell me there were now 8 people in line ahead of me. I asked her what happened to the 8 min wait and she said she didn't know. I asked well why didn't bother to let me know, you knew I was waiting in the massage chair. I'll never come back to this location again. read more

This review is for Glo Tanning in Plano. I'll save time by saying just throw the whole place away. High employee turnover, The check in process is trash. If you use multiple machines during your visit you have to keep going to the front to let them know your ready and every time you go to the front you have to wait in line while they try to sell products or check people in. They constantly try to sell you product. I didn't even know they had robes until a year later when I heard them asking a new person if they want a robe. They have a red light therapy sign on one of the rooms and it's definitely not a red light therapy bed and of course the employees don't know any better. The steam pod smells like urine. I had to get out of it. It was disgusting. When I tried to cancel I had to email them. When I emailed them I received no response or confirmation. Then I tried the live chat. Live chat worked but I did not receive a confirmation email and was left wondering if I'm getting charged again. Like I said just throw the whole place away. read more

I drove past this salon the other day and it reminded me of my visit last May when I came in for a complimentary spray tan. Unfortunately, I ended up waiting close to two hours for a tanning bed. After the first hour, I considered leaving, but the front desk associate was very kind and I felt bad walking out. The only uncomfortable part was being continuously offered additional services while I was still waiting. I understand that upselling is likely part of the job, so I don't blame her personally, but given the long wait time, it didn't feel great as a customer. I just hope scheduling and wait times can be improved in the future. read more

I was there for an hour just to get a spray tan that lasted 5 minutes. I got the express tan and let it sit for 3 hours and it is the spottiest and most uneven, lightest tan I have ever gotten. do not go. read more

Love the staff, they are so friendly and help. So many variety of beds to use and very clean I never have to wait, Dorian's going on everyday. Best tanning place I've been to in a long time! read more

I've been coming here for years showed up today at 2:25 pm sign says OPEN flashing DOOR LOCKED no one there. It's Wednesday 12/20/2023 no one returned my multiple calls. NOT a holiday or a day before a holiday and this isn't the first time that this has happened when I can't get service. No one ever returned my calls and they are supposed to be open 10-10 Monday-Thursday. I don't live just a few minutes away and I have been paying a monthly fee for years. They just don't care. I just called scheduling misunderstanding...for what I have paid for years and no one returning my call WRONG ANSWER. I can find someone closer. I've been driving to this place for easily 5 years and I got blown off. Tried to cancel membership last night and was told I had to come in and sign a piece of paper but the lady I spoke to said she would note my request. How ironic my credit card was charged on 12/20. read more

I went in for the first time to get a spray tan and the woman was very kind, but seemed frazzled. Unfortunately, that showed up in my spray tan where I have numerous orange and white patches that are very noticeable. During the spray tan she only sprayed one of my hands and almost completely left out my face before I asked her if she planned on spraying it. I haven't used their beds, but do not get a spray tan here. It's probably better to just stay a little pale especially if you're getting it for a big event. *I have received numerous spray tans, so I understand the lotion application and when the unevenness may be user error. This was not one of those times.* read more

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A little hidden gem in a strip shopping place off the service road of 121!! I had NO IDEA that there were any NON Corporate spots to tan left on earth. BONUS HERE IS they also offer some excellent Spa Treatments as well. And they have EXACTLY what I was looking for in one spot. Prices are AMAZING for the times we are living!! And Rylee is Super Friendly and Very helpful with choosing my package. The sign up was quick and easy, And I enjoyed my sessions and feel great!! The Holidays are coming and you gotta stop by and check this place out , And see the daily deals and no contract memberships. Ask for Rylee , She will get you set up ! So HAPPY I JUST LITERALLY STUMBLED UPON THIS PLACE!! read more

3rd time getting a spray time and love it!!! Such nice people and place! I always get my tan done with Stephany and she is amazing!!

Daniela was super helpful with explaining all of the options available to me. Super welcoming and clean facility!

All of the girls are so friendly! I enjoy tanning at this salon and have never had bad service! Rylie is always so kind and is always so helpful when I have questions! read more

Avoid at ALL costs! This is the worst tanning bed I have ever been to and I've been to dozens. Not only are the beds not sanitized, the staff is rude. The owner is super creepy and stares at me every-time I go in. I walk out feeling dirty! The "sauna beds" they have are a joke and do not do anything. If you have time to spare with absolutely zero results, try one out! Also, when you try to leave they continue to charge your card knowing you'll never be bank. I had to go to my back to dispute charges. All in all I give this place a -10. Save your time and money and go to a reputable place. I'm surprised that they are still in business with the way they treat people, their poor customer service and un-sanitized beds. Gross! Stay away from this place! read more

I would definitely recommend this place for all services. The front desk ladies are very knowledgeable and helped me decide what I needed for the results I wanted.. read more

I've been tanning for many years and this place is a breath of fresh air. Daniela is so sweet and I was shocked how quickly she remembered my name. Once you tan here it will be hard to tan anywhere else. read more

Love this place! the beds are clean, they have great hours, super affordable and Riley is awesome! she is so sweet and knowledgeable!!

I think it's truly amazing that the "owner" will respond when called out online through a review but refuses to call a customer back. Do worry Sir, I will be filing a BBB complaint over this and you could have solved it by simply refunding the money you incorrectly billed. Hopefully your 2018 resolutions are to increase customer satisfaction. read more

Love love love this place! Not only is it a small business which we should all be supporting! The staff is amazing! I always feel so welcome. It's clean and I enjoy my visit each time. I highly recommend this place!! read more

Okay, so I just left tan factory about one hour ago. I just wanted a simple spray tan. The lady who did my spray (not Mackenzie, but the other woman working) did my spray tan. First of all. The tan is not dark at all and when I mentioned I'm an exotic dancer I felt a lot of animosity towards them. Then, after I leave, Mackenzie calls me and straight up accuses me of stealing the woman's ring who did my spray tan. I'm a dancer, I do not need to steal a THING. I can pay my own way. I was literally going to buy a membership too but this salon makes me feel like an absolute piece of trash. Accusing me of stealing?? I've had a Cartier bracelet stolen from me myself, I know how awful it is. But I will absolutely never ever be back to this place. They treat dancers like thief's. I do hope she finds her ring if it was ever lost in the first place, she said it was her grandmothers. Why would I ever do something like that. It makes no sense. If you are a dancer, I highly recommend going to another salon that won't give you nasty looks when you mention you're a dancer AND accuse you of stealing a ring, a ring that I wouldn't have even liked from when she described it to me. Save your money. Update:9 Hours later. Spray tan is blotchy, uneven and PALE! Even my friend briana hates her tan. This place is such a miss. Save your cash. I want my money back. Will update with pictures. read more

Beautiful, clean location! Staff are great and super helpful. I felt so confident walking out!

I love the new upgrades and beds Tan Factory has made! The place looks great! I always appreciate the cleanliness of the place and they staff has been very kind and welcoming! I highly recommend!! read more

Still charging my card 4 months after I canceled and they said they would stop! Avoid this business at all costs!

They allow under age kids to tan even though TX law states no one under 18 can use tanning beds. How do they do it? Have the kids falsify there age on the membership. Happened to my daughter today. I will be doing everything in my power to shut this place down. read more

As a new client at the salon, they offer a free 30 min. facial. I paid extra for the hour. It was an awesome experience. But, the best thing; after one facial, my skin looks AMAZING. I don't even want to mess it up with foundation. Powder is all I need. I'm 58 and needed some help. Well, I got it from Maggie. She's my new best friend, and I will see her often! read more

I just had a heat wrapping session ( not sure of the actual name) with Jana. She was courteous, professional and so so sweet. Gave a brief description of what was gonna happen and how it works. Let me tell you I had a 7 inch all over loss. Arms, thighs, stomach. The most was my mid section. I'm only half way to my goal but this was a great experience . Call today and do the wrap. Totally worth it. It smoothed out the cellulite on my thighs and some on my arms. 60 minutes is a long time when you're sweating..but if you work out... you sweat! Same hotness. It was doable. And Jana was great. Thanks again!!! I cant wait to do it again at the end of my goal. Just as a side note you get measured naked, I had my bra on and measured again when done. Private room and she plays any music you like!!! read more

A great experience and Brittany was very friendly and helpful! I can not wait to go back for another airbrush tan! Laura

This place is great! I got my first spray tan last night and the girl that did mine made me feel super comfortable. I left with no blotches or stains on anything the night of, or the next morning. Totally recommend. read more

They continue to charge your card after cancellation. They refuse to give any refund and a manager is never available to speak with. Be cautious before giving this place your credit card information. read more

I have been coming here for a couple months now. The girls at the desk are always friendly and were very helpful in the beginning as it has been years since I tanned and I am quite fair skinned. The place is always clean and they have a variety of beds to use. I just had a facial by Maggie. The facial was relaxing, my skin felt very fresh and smooth afterwards. I did not break out from the products used. $45 for an hour facial is a great price (I actually paid less than that because an express facial (30min) was included in the tanning package I purchased and I paid the difference to upgrade to the hour facial). She also shaped and tinted my brows which I am very happy with. I have blonde brows and dye my hair red and she was able to match the color perfectly. Will definitely be tinting them again, so much easier than penciling them in. read more

I love Tan Factory!! Not only is the product and facility always at top standard, the staff is always so professional, EDUCATED on their products and services, and inviting/approachable. Ill only tan here unless I move far out of Dallas. read more

This is the most welcoming salon. The front staff are so warm and friendly. You are always greeted with a smile and feel like family when you walk through the door. The girls who work there enjoy working there and it shows. I get my facials done by Maggie, the salon's Aesthetician, Maggie is a star! She knows exactly how to treat specific skin related issues. She is an expert in her field and my skin always looks awesome when I leave and for week's following my facial. read more

I absolutely love the Tan Factory! I have recommended TF to many of my friends who all feel the same way. The staff is wonderful and knowledgeable about anything I have needed and made sure I understood my contract. I'm so surprised to see so many negative reviews! I wouldn't be surprised if these were just unhappy people who forgot to read before they signed. So sad to see considering adults hold the responsibility for knowing what their contract states! Overall, TF has a great selection of beds and lotions. I am very excited to try their other services such as the Spa and the Spraytans. For those new to tanning or looking to save some money by leaving corporate salons, TF is the place to go. I wouldn't trust my business to any other salon. read more

I was looking for a tanning salon near my home. This place is clean and affordable; the staff is friendly and helpful. I used to tan at Palm beach glad I gave this place a try and like it better as it isn't as busy. The salon is well maintained and beds work great. read more

Tan Factory continued to charge my credit cards for two months after I cancelled my membership. I called 2 dozen times and left messages for the owner and was assured every time by employees that he or his wife would call me back. I never Recieved one call!!! When I went in to get my card refunded I was told by the owners wife it wasn't her fault her employees did those things and that they "didn't" get the messages, and that she wasn't respondsible for their actions when she wasn't there. So I would not be receiving a refund and even said she might charge me a third month because I should have come earlier. I was absolutely disgusted with her and her lack of customer service and very serious lack of responsibility for her employees and their mistakes. I have never in my life dealt with such a shady business!!!!! read more

I absolutely LOVE this place! I am a big fan of their spray tans! The girls who work for the company are very easy going and helpful when it comes to picking the right spray tan color. They give great recommendations and tips for making your tan last longer. The best thing about the Tan Factory & Spa is the walk in service. I love that you can get a spray tan as a walk in and do not need to schedule an appointment! The Tan Factory & Spa also offers other services such as waxing and teeth whitening... I am so excited to try them! It is really nice to have a comforting setting with knowledgeable individuals all in one location to meet all of your beauty needs! I will definitely recommend The Tan Factory & Spa to anyone and everyone! read more

Tan Factory has been great! The staff is very friendly and accommodating. The tanning and wonderful facials are very reasonable.

I have cancelled my membership, changed my credit card number and Tan Factory is still automatically charging me monthly fees on my cancelled membership. They even confirm my cancellation over 2 months ago. read more

I am shocked when I saw that Tan Factory does not have 5 stars! I have been tanning there for over 3 years. I have used the beds and spray tan and I have always been pleased with their services. The customer service I have received has always been excellent. If you communicate with the staff, they are very helpful on cancellations or adjustments to your membership. I love the spa services! I am very picky about my tanning and my experience has always been 5 stars! read more

VERY BAD BUSINESS PRACTICES! I paid for 1 month only, with my debit card, kept running my card every month for 8 months. I have ask several times for the owner to call me. Still waiting to hear from someone. I never signed anything to give him permission to run my card for 8 months. My opinion is he is a common thief! read more

This place is phenomenal! The girls at the front desk are so sweet and super helpful! You also can't beat the price and quality of a tan anywhere! Highly recommend! read more

Thank you for the comment. I do not expect the salon to call to remind me that my membership will be removed from a freeze. I expect the salon to honor the 6 month freeze I requested. I was extremely clear that I do not tan in the winter when I placed my account on freeze. Despite requesting a 6 month freeze to cover the winter months, my account was unfrozen after 2 months. This created a 4 month error. I was only refunded for 1 month. Even when I came in to cancel my membership and was told I had to pay an additional month, I did not complain. Even though I don't agree with this practice, I knew it is what I had agreed to when I joined. Prior to leaving this review, I called the salon 3 times and left messages for you to call me so we could resolve. I sent a FB instant message. Only after I leave a negative comment, which could have been avoided, do you respond on Yelp. I have gone to your salon for over a year and would have appreciated you calling me. read more