This Woodhouse Location is my favorite. My daughter and I had spa treatments this past Monday to celebrate Mother's Day. The women working at the reception desk are so friendly, pleasant and helpful. It is so nice to feel so welcome as soon as you arrive! The Swedish Massage that Shelby gave me was wonderful. Woodhouse Plano never disappoints! I will definitely return. Thank you read more

No shade to the friendly front desk or Gina (who gave another fantastic massage), but I left feeling a bit disappointed. After Woodhouse's most recent renovation, the Quiet Room feels like a Starbucks seating area, where I should whip out my laptop and hop on a Zoom call. Several small, dining-height tabletops and lots of tiny, hard chairs. What happened to the comfy chaise lounges with the big, fluffy pillows? There's a small water station (cool, no ice) and a few small to-go snacks, but that's it. I was led to the locker room and shown my locker, but never offered a water or mimosa, not even instructed to sit in the Quiet Room while I waited. Maybe this was because they knew I was a return customer, but still... read more

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Still as great as when I updated my review last year, so for great info, read that. This is simply an addendum (wink) ... The co-ed lounge still offers space to sit and wait. They have complimentary snacks and flavored water. There are also still cozy blankets throughout the room you can use. I will say the chairs are not super comfortable so which I would bet is to ensure you don't lounge around all day. The complimentary drink situation hasn't changed, but they have added clarification at the front desk and in the lounge. ONE complimentary drink is offered (wine, champagne, mimosa, tea) and you can choose to have it prior to your service or after. I would recommend if you are arriving less than 30min before your service OR it's busy, get your drink AFTER! There are only so many staff members and if it's busy your drink won't be delivered with enough time to actually enjoy it prior to your service. They have removed the door from the shower and replaced it with a curtain so it's easier to spot. HOWEVER, they do not offer towels larger than a washcloth, so if you plan to shower BRING your OWN towel! They do however have complimentary shower gel, shampoo and conditioner. For the first time I ever I included a facial to my visit. The Repair and Revive facial was incredibly relaxing and my skin looked wonderful! I do wish more instruction had been offered when I checked in as this was my first facial. For ex: - Do I wear a robe, or go in my clothes? A: Either. You take off your top and they have you wear a wrap before climbing under a warm blanket and lay on a table (like a massage). - Should I shower before because I won't want to wash my face after? A: yes. Sunscreen and other creams were added to my face so I did not want to shower after. -Should I have my hair done or leave it messy after a massage? A: They massage your neck and around your hairline with oils then wrap a soft headband around your hair to keep it off your face. I had a new woman giving my massage and a new woman do my facial and both were incredible. I have yet to request the same person when I return because truly no matter who I get, they are incredible! read more

Very horrible customer service. Once you paid them in advance and gave TIP, they won't care whether you were not feeling well or been stuck in traffic on your way there or maybe even when you get into accident going there. I booked for a 9am-950am massage and pedicure at 10am. They open at 9am. I knew i will be late and there was a construction too along the way. I live 25mins away. I called them exactly 9am as soon as they open to give them heads up that i will be 15-19mins late. The lady told me that they will deduct 30mins from my 50min massage since i already booked that one and that I cannot re-schedule it after my pedicure session. Take note I paid in advanced and gave TIP and they can't be a little flexible to their clients?! Very horrible customer service! I've been here 3x already and this is my first time to be late so I didn't know that's how they treat their clients. read more

I have had facials and massages here before. Today I got the restorative sleep massage. Lory is amazing and I highly recommend if you are looking for a calm and relaxing massage. From check all the way to checkout everyone was welcoming and friendly. read more

Love this place a bit on the expensive side! But very classy and great for a bachelorette group or a birthday party! read more

walking in made me relax!! The quiet room began my Mood Care day, followed by a most excellent and comprehensive deep tissue massage by Jay. He was wonderful. Then, Julia, the stellar nail tech escorted me to her chair for a terrific manicure.i feel so good and my nails are perfect. read more

Amazing experience from the moment I stepped through those doors. Andrea was so wonderful, she was exactly what my stressed/tired out muscles needed. Very impressed with the Woodhouse experience thus far. Will be coming back in a few weeks to treat myself again. read more

This place came highly recommended and is close to covered parking. It's part of the Plano Legacy West shopping area and is definitely worth the trip. They have the best service and the facilities are extra clean! read more

Experience was great! Went for a couple massage with my boyfriend and it was amazing! Very professional and calming!

The facial service with Suk was lovely. The new furniture in the lounge however is not on par with what I have come to know as the level of quality for Woodhouse Spa. It does not match the aesthetic of the room, it is uncomfortable and undersized for most guests. The lack foot rests is an oversight and the addition of banquette tables is so inappropriate. Frankly, it looks like CORT rental furniture and more of a reception area one would find at an apartment leasing office. Please reconsider these selections and bring back the elegance that the room used to have with the prior furnishings. That ambience was far more befitting of a classy high end spa. read more

The Himalayan hot stone massage session I had left me completely relaxed, the tension and chronic pain in my muscles relieved. Totally recommended! read more

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Large, well-maintained spa. They provide everything needed for a lovely massage: robe, slippers, pony tail holders, and afterwards brush, comb, shavers and a shower. Each client gets their own locker to stow away handbag and clothing. After changing, start in the Relaxation Room and choose hot tea or other beverages. Move into your absolutely quiet massage room. Shelby provided a calm vibe and the Swedish massage was amazing! Return back to the Relaxation Room for as long as you like. Full experience perfectly executed! read more

amazing! My skin feels so soft and refreshed after every visit. Highly recommended! made my skin glow and feel amazing

Jake was just what the Doctor ordered. My massage was amazing. Ashley was great as well. My facial was very relaxing. This place never disappoints. read more

They are VERY much together with service and overall ambiance. My hubby and I were both very pleased. I had facial and pedi. He had massage and pedi. Very nice read more

Great for maternity massages, ask for kalee! Today was my first maternity massage and booking at this location! It's great and so relaxing! My massage ended an hour ago and I'm still tingly! read more

Woodhouse Spa - Plano - Day Spas Near Me - Plano, Texas

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After months of looking for a good spa, I've finally found Woodhouse. I had a hydrafacial, 80min Swedish massage, & a pedicure. I plan on getting each from here every quarter. It was pricy, but the service and quality were on par with the price. Elizabeth is an excellent massage therapist. I wish I remembered everyone's names, but I'd request them again. read more

The relaxation room is beautiful and the staff was accommodating and nice. They made me feel welcome and asked me a couple of times if I wanted a drink besides water. The champagne was great. The relaxation room does allow for groups to chat with each other, so it may not be perfectly quiet. I had it to myself for 10 minutes before two friends came in and talked, but it didn't bother me. I had the 50 minute Hydrate & Smooth facial by Suk. She was sweet and made my face feel clean. I'm not sure it was worth $140 since half of the time is used on massaging versus all facial work (and I prefer all facial work). If I go back again, I will talk to them first about options that may include more facial work. Parking is easy as there is a parking garage next door to the spa. read more

Woodhouse Spa - Plano - Relaxation room to enjoy before/after services - Day Spas Near Me - Plano, Texas

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Welcomed by the front desk staff. Awesome deep tissue massage by Jay. He helped loosen my low back pain and tightness. Always love the cushy robes and the relaxation room. read more

I always have a great experience at Woodhouse. The facial was incredible, and my esthetician Rose was amazing!

Only complaint is their dressing room is waaaay too small for the number of guest they serve. Possibly not an issue except on weekends. But it is a beautiful day spa and the services have always been good or exceptional. read more

Wonderful spa! Vanessa gave me a deep tissue massage that was so great!! Ambience is perfectly divine... until you get to the " shower situation ", odd! One shower ( with no lock/ privacy, an actual waiting bench around a half wall, same room!! Odd, I skipped that part!!) Other than that it was nice spa with most of the amenities you'd expect. Very relaxing! It was a gift and it was very good choice!! read more

this location never answers the phone. a recording tells you to leave a message, which I've done 3 times now. I've never received a call back. additionally they send specials on text messages only for 1 to 2 appts available at inconvenient times when trying to book. I've had a gift card for a year & still trying to book. Not impressed and extremely frustrating. I hope the staff reads this & attempts to redeem themselve. read more

Amazing experience with a nice facial and a great massage. Will definitely be returning.

This has been my favorite spot to spa for years. It is tucked into the Shops at Legacy, but luckily on a private side near easy to access parking. They offer comfy robes and relaxation beverages in a pre-treatment room so you can get ready for your service. Notice I didn't call it a relaxation room - more on that later. The staff is amazing whether you are getting a massage or a facial. I highly recommend all of them - I have never had a bad experience. BUT.....I recently took my girls there before they went back to college for the spring semester. We had a lovely spa day planned. Our treatments were a little bit spread out and we planned a little time in the previously named "relaxation room" with books in hand. Well......they have remodeled this room. The corners now have booth seating with tables. Interesting. The chairs throughout the room encourage you to stay for a short time - they are not comfortable and there are no ottomans to improve the experience. I was so surprised. Going in for a spa treatment is a whole experience, not just an in/out thing. Woodhouse does not have the luxury locker room like some spas and now with the changes in the waiting room, I am looking for another option for my spa days, unfortunately. I'm giving them 4 stars because their Staff doesn't deserve to get less than that just due to a management decision to chase people out of the waiting room with the new aesthetic. read more

LaShaundra was an amazing masseuse! The touch and pressure was absolutely perfect. She checked in to ensure I was comfortable and allowed me to enjoy. It was so perfect I fell asleep and booked my next appointment with her. Woodhouse Day Spa's service and facility has always been top tier and I look forward to my next visit! read more

I had the ultimate calming experience at the Woodhouse Spa in Plano! Emma is an amazing and talented massage therapist, and Jackie gives an excellent and extremely relaxing facial. I highly recommend both of them! Every one is so welcoming, friendly, knowledgeable and very professional. The atmosphere is ultimately relaxing, clean, and serene with ambient lighting, service and quality is superb!!! read more

Amazing treatment, my service was more than I expected, from the changing room, the robe and the relax room I felt like a celebrity!

Everything and everyone was fabulous!! It was my first time here and I loved it! Everyone was so nice and the whole experience was so zen!!

I have been going to the Woodhouse for a few years now and have received excellent services. I highly recommend this day spa for their highly skilled therapists. I went today to see my favorite therapist, but was extremely disappointed by the remodel that had recently been done in their relaxation area. Where there used to be wonderful chaise lounges with cozy blankets to relax before your treatment, there are now cold, cheap looking straight back chairs and couches that are not at all comfortable or inviting. There is nothing at all relaxing or comforting about this remodel. I think that Woodhouse missed the mark on this one. This area used to be one of my favorite parts of my visit and it no longer is. It might be time to start looking for a new day spa. read more

If you've never had a hydra facial, I recommend you go see Rose at Woodhouse Spa. I initially booked a different type, but after examining my skin, she made the recommendation for a more hydrating procedure. and I am so happy she did. I left feeling 10 years younger! read more

Gina did an outstanding job! The quality of service provided by the entire team was stellar! I will DEFINITELY be returning!

A great experience. Amber was very kind and a good listener. She helped my tight shoulders relax.

My husband and I have now decided this is our spa after trying three other spas in the Plano / Frisco area. The therapists / aestheticians are very attentive & listens well to your needs for the work that needs to be done, and ensures that you are comfortable and relaxed. The atmosphere is nice, though the locker rooms could be slightly bigger. I loved the facials I've gotten here also, and highly recommend the Holistic Minkyti! read more

Woodhouse Spa - Plano - Relaxation Lounge waiting area - Day Spas Near Me - Plano, Texas

I have been a faithful patron of this Woodhouse location for over 10 years. Today I received a text, not a phone call, to inform me that my service in less than 17 hours was being cancelled. Reason in the text was that the therapist no longer works at the facility. The only accommodation they attempted to make via text was for me to come in tomorrow evening for the service. The time they offered was 8 hours after my service time with no consideration of my time or the fact that this appointment was made weeks in advance. Where is the loyalty to your loyal patrons. I book my services every 2 months and purchase service packages every year to express my loyalty. A phone call to explain the situation would have been more professional and better received! Update: Heather- Operations Director was accommodating and able to assist with booking a complimentary service for my inconvenience. read more

This was my first visit to Woodhouse Spa but not my first spa visit, ever. Upon arrival, I was greeted with kind and welcoming decorum. They checked me in and the lady who checked me in was very sweet. I told her about how this was a rare day for me to not have my child 100 percent of the time and that I'd like to capitalized on my visit if possible since I have child care for a whole day. She listed some add-ons that I could do and I was so excited to hear you offer "cupping"! I immediately asked if she can get me signed up for that and we confirmed all my details and I was sent back to get ready. All was well except any time I went into the changing/locker/bathroom area, there was an attendant in the middle of it all with baskets or trash or towels right amidst where you need to pass to get in and out, so everyone was having to maneuver around them. Twice I went to the bathroom (when I first changed and again after my massage, so about 60 minutes between). Both times there was no toilet paper. I asked the attendant and she said they were in the toilet area. I said it was out in there and she immediately got it changed but said she was ensured the person before her had filled them. I finished my deep tissue massage, and facial and the attendant told me I could change back before I got a pedicure. However, I hadn't been lead to get the cupping I had added on. I told her this and she lead me to the front where one younger lady who was there earlier but not very friendly, told me that the therapist didn't see my add-on so she didn't do it. So I asked if I can get it now then since I had really wanted it and was especially looking forward to this service for my back. And she said "you won't have to pay for it. I discounted that off your bill", and I explained I just wanted to pay for it and get it and she said "sorry, we can't because it has to be added to a massage" and I said, right, I got a massage but didn't know if I was supposed to be lead somewhere else for the cupping service so I didn't ask the massage therapist about it. This woman continued to stare at her computer screen and not even look up at me when I was trying to communicate and find a solution. She just said "we can't do that now. We close at 6."....it was 4:30 at this point. She had no empathy or offering of a solution and basically treated me as if the spa's lack of organization and communication was my problem. I did enjoy the massage from Tiffany I had, though. Great communication and technique. As for the facial, I had never had a facial before and when I told the esthetician this, she just asked if I was serious and said I had good skin. Honestly, I was expecting a bit of communication about her process and perhaps some information about post-facial skincare. No one told me anything or even gave me a chance to shop around the front or talk to me about products or service recommendations. No apology for the inconvenience of not providing the service I had signed up for and then not communicating that to me until I brought it up. The front desk didn't seem too helpful or interested in my experience when I checked out, either. She asked "how was everything?" and I said "it was fine but disappointing" and she just completely ignored that said "good!" As if she wasn't really listening. Overall, I'd say there is quite a bit of room for improvement on the customer service front. I did google post facial skincare after I got home, so I'm covered there. I wouldn't normally leave such a long and detailed review but this is literally the first day I've had since July where I didn't have my daughter connected at the hip and I was really looking forward to a stress-free, satisfying experience. Overall, it was really disappointing and heartbreaking for me. I needed this one day so badly. read more

A beautiful experience. Can't wait to go back. The Digital Detox Package was wonderful.

Just had a wonderful hydrafacial and dermaflash with Jackie. My experience was so relaxing and I left feeling refreshed. Jackie was so professional and explained every step of the treatment. I will absolutely be back! :) read more

The spa is nice, especially the waiting area. But make sure you know what you want (and the descriptions are very overlapping) because you can't ask questions. You have to book online as nobody answers the phone. read more