I wish I could give this place 0 stars. I am a frequent reader of yelp reviews, but this is the first time I have felt compelled to write a review. The owner, Ricky, did my nails today and was so incredibly rude I left in tears. Not at all what I was looking for in a nail salon. I have lived in New York City and now live in Chicago, so I know what a good (cheap!) gel polish change should be.
I came for a gel polish change ($15) and I could tell he was irritated I did not want a more expensive service. He started filing my nails as I was still looking through the colors and when I told him what I wanted (I always get a color with a glitter coat on top) he told me that glitter color wouldn't work and I needed to remember the number I had requested last time. I told him what I was looking for - a light glitter coat on top - and after much (unhelpful) discussion, he told me to go with another glitter color.
That's where the real problems began.
1) He brought over another number then what I requested, but when I asked about it, he loudly corrected me and told me I had read the numbers wrong but didn't want to tell me earlier and embarrass me. Because him loudly berating me that I misread the numbers wasn't embarrassing.
2) He only put on one coat of color. Gel polishes need two coats of color. Then he only let my nails set for as long as it took to paint the next hand. The first 3 coats of gel polish (clear and two colors) need to set for 90-120 seconds to make sure they last. The top coat should set for 180 seconds. This gel polish will not last 2-3 weeks.
3) Despite the fact there was only one coat of the pink color, the underneath color looked good, but when he put on the glitter coat, it didn't look at all what I wanted. I stopped him after one nail and said I wasn't sure it was what I wanted, but he assured me it would look different after it set. He hurried through my other hand and did not give me the opportunity to change my mind.
4) When I told him that this was not at all what I wanted, he told me that he could soak off the polish and repaint them and that it would take another 30 minutes and WOULD COST ANOTHER $15!!! So not only did he screw up my nails, he wanted to change me MORE money to fix the problem HE CREATED. No thank you. I will go home and soak off the gels myself.
5) My mom and I then tried to tell him about these problems politely outside, explaining that this was poor customer service and that we were planning to write a poor review on yelp. At this point he then began to YELL at us, stating that he had given me a good manicure and stating that he was not rude. Ok, he gave me a decent manicure, but any semi-decent, non-health code breaking salon will make sure that you leave with the nail polish you want. I have NEVER been somewhere where they refused to correct something that has made me unhappy, even when I was purchasing an $8 manicure. He also said to go ahead and write a poor review and then proceeded to yell at us that we were rude.
I would say avoid this place like the plague. DO NOT COME HERE unless you want to be yelled at and receive poor customer service. Go to one of the many other nail salons in the area. read more