Awful! This location provided my family and I with less than quality food three dinners in a row. This last trip, 10/13/14,has put the nail in the coffin. The deep dish pizza was extremely soggy and the boneless buffalo wings were so overcooked that there was no chicken. Last visit! read more

My cousin took us here because it was supposed to be a very popular place to get the famous deep dish chicago pizza. However I was not impressed... just don't get what the hype is about. read more

Gave me the wrong pizza drove all the way home came back and only offered me my money back

2.5 hours and counting...for a pizza and salad!!! $50. These guys need to be better than this. This is not acceptable. Driver calls me to tell me he's at the wrong address and Ill have to call the store to figure it out. The store manager tells me he'll have to make me a new pizza because he can't deliver a cold pizza. Meanwhile, we have a house full of starving kids! He promised the NEW delivery a 1/2 hour later. Well, now its a hour later and it still not here! read more

Pizza was delicious but took 2 hours to deliver and 3 phone calls where I was put on hold each time 5 minutes or more. Too much work for pizza read more

Don't waste your time. Terrible customer service and unprofessional! If you would not mind waiting 30 mins for your waitress to even greet your table then you'll love this place. No high chairs for children. read more

This location has poor service. Our take out pizza order was incorrect as we paid for a large deep dish and got​ a large thin crust. We called ahead to exchange and the young lady on the phone asked if we could just eat it. We said no (we did not eat a slice) and she put us on hold for over 15 minutes. We placed another order with another pizarria, Lou Malnati's, and went to this location to return for refund. Turns out there was a line of people with screwed up orders. Nuf said. Manager found our pizza that had now been sitting for 45 min. and said here is your pizza. Wow, a cold pizza for $40 dollars. We asked for our money back and waited in line with the others to get their order resolved. Painful. Moral of the story; poor manager and untrained, clueless staff. read more

I love Giordano's but the customer service at this location was by far the worst! Manager should be out in the floor helping if they don't have enough staff to wait on people. Long wait for food to find out order was not even entered in the system. But of course a huge party was seated within minutes and food was ready for them when they came in. Guess you have to reserve your spot or have a party of 30 in order to receive good service. We are paying customers as well! Will never order from this place or even consider stopping in! Will go to a different location read more

We got carry out and this was my first deep dish. The pizza was great!!! The wait just took FOREVER, and it's a bit pricey... I would order here again just have to make sure my order goes in an hour before I feel hunger pains, and I need to save my pennies so I can afford it read more

If I could give less than one star I seriously would. Been eating at Giordanos since I was a toddler and I USED to love their pizza considering they amongst many other Chicago Pizza places were known for the really good Deep dish pizza. Haven't eat at this locations before as well as I haven't been to a Giordanos in many years due to the fact that the last time I went the pizza was horrible and cold and the service was crappy! I went to this particular one last Sunday and was was extremely disappointed to say the least. My family and I waited entirely too long for our two pizzas (one medium thin crust cheese and the other a small sausage and mushro deep dish). I am aware that it takes a while for the deep dish and i also understand the restaurant industry as well. The manager was very rude and even worse, with all of three tables inside the establishment who were actually being waited on...the one and only server was very inattentive ‍. I tried my best to give them the benefit of the doubt but even after voicing my complaint and concern on our wait time to the manager, about seeing a table who walked in well after we had place our order, receive their food within moments of being there, I was given no apology for my wait. All he could say was that they pre-ordered and tha they were extremely busy. Mind you I have been in the service industry for quite some time and have also worked in a pizza place before, I understand to-go's and other issues very well. The only reason I got up to say anything was because after asking the server how much longer it would be, she quoted another 20 minutes after we had already waited close to 45 minutes....as I'm speaking with the manager literally seconds later she is bringing out our food....now I'm not only angry because the manager could simply apologize but also now, because the server LIED and then pretended like it wasn't a big deal. Will never patronize another Giordanos as long as I live. Thank God for Gino's East! read more

This place is cozy, not suited for large parties. Probably 50 people comfortably. Food is signature quality and taste. This location could be cleaner, gnats were flying around. read more

This is a nice place--I mean, the restaurant is tastefully furnished, and I wish more Beverly people would go here. The take-out is excellent, as Giordano's always is. read more

Tonight we ordered from Giordano's in Beverly. We completed an online order and went to pick up as usual. After picking up the pizza we realised that one topping had been left out and the fries were ice cold. I proceeded to talk to the manager who assured me a new pizza would be fired and ready in 18 minutes. No mention of bringing the bad pizza with me... Upon driving all the way back to 95th and Western i was told I needed the pizza to exchange for the new. Why couldn't i have been told that on the phone? It would have saved me gas and the headache of dealing with this! Then i was told that part of my order would still be fine at home and not offered any total replacement. It took me nearly an hour to sort out the initial mistake and to be back home. Poor show. Poor show indeed. read more

Worst Giordanos place. Never again!!! The tomato/marinera sauce was spoiled. . disgusting. Tomatoes are very delicate and if you do not handle them properly this is what happens. I could have easily gotten food poisoning. . . I mentioned it to the manager that the tomato sauce was spoiled and he claimed that it was not because people have not complained. Anyways, I wasnt asking for a discount but just acknowledgment of the fact that it was bad but the manager had his head up his behind. He decided to give me a $5 discount. .. . that will not cover my bill bc i had to go to the doctor due to food poisoning. Thanks but never again... read more

I called to place an order at 9:45pm and they told me that they are not accepting orders for delivery because they closed at 10pm, I had work in Gino's East pizzeria and also other major pizzerias during my college years and they policy was that if we close at 11pm we are still accepting any type of orders until 11pm, sometimes we used have people calling at 10:59 to place an order, if you won't accepted any delivery orders after certain time so do not specify that you close at 10pm because you don't!!! Won't ever order food from this place again.... read more

Pizza was great as expected. But the rating was driven down by a number of factors including: Poor and slow service Difficult to find location Does not serve alcohol A fight almost broke out between customers Again, food was great, but overall, pick a different Giorodanos. read more

First time I ever tried to order a pizza from the Beverly location, I was told it would take 1hr to be ready for pick up! Second time we tried to order for delivery last night and called around 10pm. The person who answered cut me off before I can give my order to tell me they were not delivering and that they were closed?? Their business hours say they close at 11pm. When asked to speak to the manager the person rudely asked if I wanted to argue with him?? WFT? I wanted to let the manager know how terrible service and attitude this person was giving me on the phone. However, I was told that HE (the person on the phone) was the owner and that they didn't need our business. WOW!! No wonder I haven't been to this place in all the years I lived close by. Definitely never going or calling this place again. TERRIBLE SERVICE FROM OWNER AND STAFF!! TAKE YOUR BUSINESS SOMEWHERE ELSE. read more

My experience there... On Saturday, September 3rd, 2016, I made an online purchase for $58.01. (I usually order over the phone). I went to pick up my order and I was asked for my card and ID. There was a sign, stating that it was the policy. Without hesitation, I gave the female cashier my cards (she did not have a great attitude). She asked me if I had an online order. I informed her that it was. I thought she was verifying my cards, but she charged me, again, for my order. She gave me a receipt to sign. I thought it was part of the online ordering process. On Monday, September 5th, 2016 (Labor Day), I checked my bank account and I had two charges from Giordano's. I called the Beverly location and spoke with a manager. She assured me that within 5-7 business days, I would receive my overcharge back. On Saturday, September 11th @ 11:30am, I called again. I spoke with the same manager, who informed me to wait until later in the week. I told her that I would call back on Wednesday, September 14th. She said if the funds did not return to my account, that she would give me a cash refund. On Wednesday, September 14th, I called and spoke with a male manager. I told him the issue and he stated that Giordano's does not return funds back to cards. He informed me that I would have to stop by because the order was already closed. When I returned, he gave me $58 in cash. I visited this location a few times in the past and I have encountered not so pleasant attitudes. This whole situation was a HUGE inconvenience for me and I may never visit this location again. Giordano's is my favorite pizza EVER, but this is terrible. I was waiting for my refund for an extended period of time. In the future, I hope that the managers learn the correct refund policy, instead of making faithful customers wait for employee's errors. This is not a good business practice and I hope it doesn't happen to anyone else. Great quality food, but more training is needed. (Customer service and policies.) read more

This is a mess!!!! Attempted to place an order with Giordano's in Beverly, you know 95th Street Evergreen. Today Dec. 31, all order are taking a 2 hours+ for delivery. So I asked the manager if he would come down or waive the delivery fee since it is taking 2 hours for delivery he was very nasty in his tone and said "No I am not reducing the delivery fee because every body has to wait." So it politely said to him "no I am not doing business with you and that nasty tone. I refuse to patronize the businesses with nasty attitudes towards me. I do not have to pump my hard earned dollars into your funky minded business. I usually go to Nancy's or Home Run Inn which their pizza is better. read more

Terrible Terrible customer service. Placed an order online for delivery. Gave me a delivery time of approximately 90 minutes. 45 minutes past the time they gave me and no pizza (2 hr 15 min after ordering). I called and the girl tells me it will be at least anothwr 45 minutes. 3 hours for a pizza??? But she was more then happy to cancel my order for me. No apology. They could care less. Im guessing my order never got put in. Will go elsewhere. read more

With the reputation this restaurant has I was certainly surprised at what I picked up. Nothing like the other locations I had visited. How can you mess up a cheese pizza? There was almost no cheese on it and the fries were tied up in a plastic bag. Why would anybody in their right mind put condiment packages in your food?!! Those are things you touch with your hands and now touching our food, And the plastic bag only made them soggy. All I did was donate the $4 bag of fries to the carnage. Along with the pizza flavored dough. Needless to say I will not be revisiting this location any time soon and I urge anybody planning on going to rethink this. read more

Food was good. Atmosphere sucks kind of tiny, FYI BYOB, even though their website has a beer/ alcohol menu. I recommend delivery. Service is decent. read more

Ashley was great! The food was amazing! Took a bit long for us to be served, but ashley was very attentive and super nice!

This Giordano s S. Beverly location has Great Pizza and timely delivery service. THANKS

Ive ordered from here many times, every time the delivery time is over two hours you are guaranteed to get crap pizza. Say I ordered pizza at 7 and it's a two hour plus wait my pizza will sit in the warmer for 1 and 15 plus minutes. So I called today and Jesus told me that I should come pick it up if I want fresh pizza. Wtf really? So if its delivered its not fresh? I'm done with them now. read more

I love this pizza but sometimes delivery is slow on weekends. But the pizza is alwasy fresh and good!!! Don't order same day though for big events like superbowl because they stop taking orders that morning of because everyone wants to order and they fill up quickly. read more

Excellent example of deep dish pizza. Multiple choices on the menu. Customer service was great.

The food was ready right on time. It tasted great and they gave me exactly what I came for. I would've liked it if the food was prepared faster but that's an issue for Giordano's in general. It shouldn't take forty minutes to get lunch especially for something simple like alfredo or chicken Parmesan which me and my dad ordered. This isn't an issue for this location though, it's an issue with Giordano's as an entire chain. Good food though and they respected the timeline that they gave you. read more

Must be a curse with the location. This is the second Giodano's to open in the same spot, yet they give Giordano's a bad name. They scimp on ingredients . You pretty much have to order double with garlic and spinach and even then you can hardly taste the garlic and the amount of spinach is miniscule. Guess I have high expectations having been a regular at the original one on 63rd and California. Other franchises are O.K., but I'd pass on this one. read more

I wish I could try the food to find out if, in fact, Chicago has better pizza than my hometown, New York. Well, they refused to serve us, even to go, when we arrived 30 minutes before closing. So, no thanks. No business from me ever. read more

Now I really consider my reviews extremely fair because I render accolades when merited or tell about sub par service when it is given. I also want to thank those who take the time to share their experiences on yelp. I visisted this establishment three times. The first time was a celebration for my nephew's high school graduation, which was exceptional. The service was friendly and the pizzas were hot. The second time was carryout.....but at the last minute we decided to eat our pizza there. Low and behold, the server seated us, brought plates, and opened our box of pizza. Unexpectedly the smell of burned crust hit us in the face. The server was so kind. She quickly apologized for the overcooked pizza and said she will have the cooks make us another one. Management came out and apologized and gave a small discount for the inconvenience. We ate, the pizza was hot and delicious, so no harm done and no ill feelings. We were a bit concerned about the fact that if we would have done carryout, they would have knowingly let us leave with a burned pizza. Fast forward to the third visit today. We did carryout again and ordered pizza and calamari. The pizza was warm and the calamari was cooked until the point it was completely dried out and beyond cold. Although we did not let Giordanos know that we knew the food was cold and calamari was overcooked, we decided to write this location off and never return again. If you are doing takeout I just advise you show up a little earlier than the preparation time given and I can't express enough to check your order. read more

Pizza is always fantastic but the service here is unbearable. They never get the time-to-pickup right when you call in an order. The cashiers are ridiculously rude and extremely non-accommodating and look at you like it's your fault your pizza isn't ready. They're lucky the food is good because if it weren't, I'd be emailing Yelp to petition for 0-star ratings. Do better Giordano's. read more

Being the poor, working, student that I am, I really can't afford to shell out extra $$$ for pizza. However, once in a while I like to eat out. I've eaten Giordano's since I was in high school, but they've definitely changed. 2 stars because no line and I got my food right away. Once I got it, feeling the box I could tell it wasn't hot, but whatever. The spinach was rubbery, and the edges of the pizza had no cheese, which I find odd considering that's the main ingredient. Like, why are you charging 20+ for pizza that isn't made right and is not hot. Disappointed. read more

I have ordered food from this place online about 10 times. Nine of the times there was no problem the 10th however. I'm waiting for the food, it's about an hour late. I call and ask about my order. The woman asks for my address. I give her the info and she tells me I'm not in the system. I ask her to check my confirmation number. She flat out refuses telling me if my addresses in the system my order isn't in the system. So she refers me to the manager. The manager comes on the line and asked for my address, he checks it and my address is not in the system.I ask him to check my confirmation number he refuses. I tell him I've already paid and I want my money back. He tells me to shut the f**k up, and hangs up on me. So I go into the restaurant, and the manager takes my confirmation number and looks it up. Two minutes later he comes back, someone pulled my order and it was on the counter getting cold. Had they checked my confirmation number all of that would have been avoided. Months later I order again for the 11th time. Food is delivered, cold. The delivery driver, doesn't even have the food in an insulated bag. read more

The management at this location is sucks. I am a long time customer both take out and dine in. I was sitting at a table by the window before rush hour. The manager came and asked me to move to the middle because he wanted that table for a party of four. I was so offended that I will not be returning. You should treat all money as good money or it will go elsewhere. read more

I don't eat pork so I'm familiar with the turkey alternatives in the area (Home Run Inn, Chuck's, Reggio's). This is the best by far! I phoned in a chicken sausage & spinach thin crust with extra sauce. Pick up was uneventful and the pizza was delicious. I'm annoyed I haven't been ordering from here before now. read more

Terrible customer service. Our order arrived in 2 hours after it was placed though we are only walking distance from Giordanos. Being frequent customers, I called to complain that the pizza was cold and did not appear fresh, and I did not receive my drink. The manager stated, "there is nothing I can do". I asked if he can offer a coupon/discount for the next order, and he stated "no" and hung up. This is the worst customer service experience I have witnessed in a very long time. I refuse to give this establishment another penny! read more

The food is soooo good, you can't go wrong with anything you order. But we recently placed a pickup order for lunch at work, and they forgot to put my individual pizza in the bag. When I tried calling to tell them, they hung up on me THREE times. When I finally spoke to a manager, they offered to deliver me a new pizza- with a delivery fee AND a two hour wait. Really? You make the mistake, and I have to pay to fix it? Totally bogus. read more

I want to start by saying never again can this establishment get a dime from me. How can you have three employees working the front counter and not one is competent to run it. The cook is making pizza, answering the phone and searching for orders. Really!? Fire the three stooges and pay him more because they're losing you money. I come in to get three pizzas and you tell me five more minutes. Ok no problem. After I've been waiting eleven minutes the cook finds them in the warmer. Head cashier says "oh those just got up here". Ok what sense does that make? If I'm sitting there waiting why not give me my pizzas? Seems simple right? After the cook apologizes she continues making the same stupid statement that the pizzas just got there. What's your point!!!? read more

Ordered on a Tuesday at 8:30 P.M. One hour and forty-five minutes for our pizza to be delivered, and we had thin crust! The pizza was terrible!!!!! The cheese sticks were worse!! Wasted $47...should have tossed a frozen pizza in the oven. Would have been done faster and tasted better!! Don't waste your hard earned money! Learned my lesson...no more ordering pizza on a Tuesday when all the good pizza places are closed!! read more