Started out with ordering a Diet Pepsi for my elderly mother and a Maker's Mark Old Fashioned for myself. First serving was good, tasty, albeit just a bit heavy with the simple syrup. Ordered a wedge salad for my mother and meat ravioli with meat sauce and a side Caesar salad. The wedge salad was offered with grilled chicken which my mother opted for; what she got was two huge wedges of iceberg lettuce, topped with red bell pepper, guacamole, tomatoes, cucumbers, and ranch dressing on the side? No bacon, no Bleu Cheese crumble, dressing... like classically served. Thought this to be a bit odd but mom didn't seem to mind the take on a classic salad. My ravioli, sadly, was machine made, not homemade, previously frozen, topped with a red meat sauce that was a bit watery, not thick like I've have had in the past at other Italian restaurants. It was tasteful, but the ravioli pasta was chewy, not melt in your mouth. The Parmesan cheese offered was dried crumble, almost like what you get off the shelf at the grocery store, not a freshmen shaved Parmesan cheese you get out of the deli section.
While eating, our server checked with my mother to see if the food was acceptable, which it was, but before leaving our table, she asked if I would like another cocktail or water, which I agreed to water, she took what remaining drink I had away, which still had another two sips in it... the next time the waitress returned to our table, my mother remarked to the waitress that she had taken the drink away a bit early, for which the waitress was apologetic and stated that she would return with a half drink serving of the same. I stated that she didn't need to but she insisted that she did; what she returned with was incorrectly made with soda water, not tasteful at all.
My mother asked for a box to take home the remaining salad, which she received, then asked for a side of bleu cheese dressing from the busboy. The waitress brought our bill, and the host/cashier came to our table to take the check, process the credit card transaction, and promptly returned it. No sooner than I had filled in the tip, total on the credit card receipt and completed the customer survey which also was included with in the payment folder, the waitress returned to our table to take away the payment receipt folder before my mother and I had a chance to stand up, leave the table. As I exited, I noticed the waitress had returned to the cashier's stand, and had handed the manager the survey I had written. I felt this was a bit distasteful in how it was handled as a waiter/waitress should not be rushed to get the payment receipt off the table until after we had departed.
While I still think of Gino's as one of the go to destination restaurants within Salinas, I don't feel this was the best of dining experiences for what you pay; I recently enjoyed the same meal in San Jose at an Italian meat deli which cost me $12.99, for the meat ravioli, the Caesar salad topped with bacon crumble and cherry tomatoes, and fresh sliced sourdough bread. Here, at Gino's, I paid $14.99 just for the ravioli, an additional $2 for meat sauce and $3 for the side Caesar salad. I get that I am paying for service here at Gino's but for the extra money paid for lackluster food, the service should be spectacular and it wasn't. While I didn't cheat the waitress and staff out of a tip on the receipt, I generally try to tip 20% or higher based upon the quality of the service and food quality. This didn't warrant a nice tip, and I was saddened by that, as this place had been better in the past. Again, just one experience out of many, but one I hope they learn from when reading this. read more