Had our move out cleaning service not took 8hrs I would've given 5 stars. Naomi was great but very slow. We had a typical move out; sweep, mop, bathrooms, kitchen...inside cabinets, baseboards and fridge are additional costs?!?! Isn't that a full move out cleaning service? It took double the time and we had an internet setup appt to run to at 4pm and she still wasn't finished (She started at 10am...6hrs). We were quoted 4-5hrs...it took 8! We ended up missing our appt and had to miss another day of work. Naomi mentioned "They never give us enough time based off estimates." We did a time check twice to see how much longer. In the future, I think it needs to be clearly communicated exactly how much longer and people can adjust their schedules. read more

I've been using Gingerella for a couple years now. I used them at my old place for a while, then stopped when my girlfriend moved in and we decided to give keeping our place clean on our own a go. When that little experiment clearly did not work out, we decided to sign back up with Gingerella since my previous experience was so great with them. I was afraid I had just got lucky with my cleaner the first time around, but that was definitely not the case. Our new cleaner Amy was so great and friendly. Easy to work with, and incredibly trustworthy. I absolutely hate having people in my home who I don't know, and I felt totally at ease with Amy. Sadly Amy recently left to pursue an opportunity, but the few times we had to re-schedule while Amy was our cleaner and we got someone else, they were also always super cool and did a great job. read more

I just had my second appointment and it went just as smoothly as the first. I have a hectic and unpredictable schedule so making appointments far in advance isn't an option for me; gingerella always fits me in within a few days. I've had Victoria and TJ work on my place and both were great! My only wish is that the option to add essential oils for mopping was default. I always forget to request it and I think that in your face fresh scent (obviously all awful chemicals) is the one thing I miss about using non-green products. Highly recommend these folks!! read more

Fantastic cleaning experience! I needed a quick move out deep clean, and was able to schedule an appointment quickly and easily with Gingerella. I compared rates and quotes for my 1BR 1 BA, and Gingerella was the best bang for my buck. Within days, my appointment came around and my cleaner did a great job, was faster than the estimate, meaning a good rate for me. Would definitely use them again for another clean! read more

My apartment looks great. Naomi went the extra mile and even took out my recycling that had piled up. Her and Marcie were super responsive and great about my pets being around for the cleaning. I will be a repeat customer for sure. read more

I love Gingerella! The house smells ever-so-subtly clean after they've been here, and it feels like a place I want to be again! :) I love that they use natural cleaners and I don't have to worry about the people or pets that live here being exposed to unknown chemicals. If you can get Kat as your cleaner, you'll be lucky! She's good at her job but moreover, a joy to be around! We started using Gingerella in our household several years ago because of differing views about what clean means and Gingerella has saved us so much money on couples therapy! ;) read more

I first sought out Gingerella for assistance at our former home, a three bedroom apartment in Albany Park, back in 2013. At that time, they pleasantly declined the opportunity and no harm done, I understood why and truly appreciated their honesty around capacity. Recently I circled back to see if they were accepting new clients. The cleaning company we've kept for six years closed shop and we were in the market for a new service. I couldn't get my online inquiry form to submit, so I sent a detailed email to their address. Bobby responded quickly with their canned messaging (the same I received in '13) and I shared a lot of the details again in response but took time to be detailed and helpful. From there, I never heard back. It's just too bad. It's weird to feel like I just don't cut it when so many of our friends and neighbors use this company already. We're similar and we very much love and adore the space in which we live. Our house reflects that and it's hard to not take it personally when folks just drop the ball on committing to you but you never find out why. read more

We've been using Gingerella for twice monthly cleanings since September. We are so happy with Gingerella and our cleaner, Kat. She does an amazing job. A few weeks ago, there was a plumbing issue in the building. Not a huge deal, but the plumbers were there making a mess the day or my normal cleaning. Kat and Marcie worked to find another slot the very next day. The job is always done well. Even our animals are happy when Kat comes over. If you're thinking of pulling the trigger on a cleaning company, don't hesitate to hire Gingerella. We've had precisely zero issues. The cost is more than fair. They communicate well. All things you hope for out of a business but so rarely find. read more

We have been using Gingerella for over a year for monthly cleaning. Fair price (for 4B/3.5Bath three story home), consistent service and super accommodating scheduling. Ian does a great job and quick at each visit. Marcie is great at accommodating changes and very responsive if something comes up. I would definitely recommend :) read more

I can't believe it took me so long to write this review. We've been using Gingerella for years, and couldn't be happier with their service. We look forward to seeing Ryan every month, he always leaves our place looking so fresh and so clean. Ryan is super patient with our anxious pup, and his warm conversation and anecdotes from the world of home cleaning are always entertaining. Their rates are extremely reasonable, and the fact that they use eco-friendly cleaning products is the icing on the cake. In short, I can't recommend Gingerella enough, check them out for your cleaning needs! read more

I joined Yelp specifically to write this review. I looked forward to Gingerella's service due to the reviews on here. My experience was very different. They cancelled their first appointment on very short noticed and rescheduled to a different day. When I signed up they told me I would get an email the evening before the cleaning. On the third cleaning, after bouncing around to different days to accommodate their schedule. This morning they came to my house unannounced for a cleaning. Due to the lack of notice I didn't leave my key for them. I got a call from the cleaner. We discussed the situation. She apologized for the miscommunication. I offered to come home at lunch to drop a key so she could flip flop her afternoon appointment. She stated it wouldn't work. This afternoon I got an email from Bria informing me that they were penalizing me $30. The email included the following: "With how busy our little business has become, and with the sheer number of people on our waiting list to get into our schedule, it is only fair that clients keep their appointments with our team members, just as we do yours." It kind of feels like they saying they are doing me a favor by letting me be one of their customers. In short I've used other cleaning services at homes I've had in other cities, and this is the worst experience I have had with a cleaning service. So I cancelled my service freeing up a spot for the next person on their waiting list. read more

We had Gingerella come for a deep clean last week with the assumption we would then be scheduling twice monthly, shorter cleanings thereafter. Scheduling was easy enough via email, but they're busy, so we had to schedule a few weeks in advance, which was a bit of a let down. We mailed them a key, and the day of the cleaning they kept us updated on their progress, which was nice. When we got home, the place was spotless. Misty did a great job and left us a nice note. The house didn't smell like bleach and cleaning solution, which I found nice, but if you're looking for that with your cleaning, you'll be disappointed. They use natural products (good for your and your pets). When we asked if she would be back in two weeks, we were informed that she was booked for the next three to four weeks, and apparently our request for regular scheduled cleanings had not been received. What a bummer. I hope next time we won't have to do another deep clean since she was there for five hours the first time. I really like the work they did. But fingers crossed the scheduling doesn't become a problem. Seems like they might be expanding quicker than they should. read more

I was nervous to hire someone to clean as Ive cleaned houses & apts for a living before and didnt want to be disappointed. Since we moved in we havent been able to truly clean & both been so busy esp w/2 dogs. My allergies were killing me so we decided it was time. Eric was our tech & worked 4 hard hours. I was very pleased & hope to use Eric via gingerella regularly. I was very impressed considering the dust build up. Also he asked to do a walk thru which I hadnt expected. Go eric go! read more

Gingerella - Four ceiling fans. We never had them in our apartments before. Eric cleaned them up so nice their like art lol - Home Cleaning Near Me

This was my first time using a cleaning service. A friend recommended that I give Gingerella a call, based on her 2 year, bi-monthly relationship & consistent 5 star experience with them. I just moved into a 2 bedroom, 1400 sq ft. apartmtent May 1st & was dealing with the aftermath of moving into a filthy space that the former tenants left behind. Unfortunately, I wasn't able to '"deep clean" the mess prior to my move, due to time constraints. There's nothing worse than moving into a new space with other people's life-crust & stench and then having to acclimate to it for weeks while in transition......makes you feel gross & your skin crawl. I contacted Bria & told her my plight. She was very sympathetic, positive, pro-active & flexible. Due to the high demand for Gingerella's services in the beginning of June, she worked with my wacky schedule to accommodate the best time to send both Kate & Bobby over. After discussing a flexible estimate based on my needs, Bria wasn't sure if it would be a one or 2 person job, but ensured me that Bobby (co-owner of Gingerella) would accompany Kate to assess & evaluate. She gave me a fair estimate of 2 -4 1/2 hours & asked, in addition to general cleaning, what I would like Gingerella to focus on. Beyond the general crustiness of the space, here was my laundry list: 1. Black, greasy, hairy sideboards in all 7 rooms 2. Grease coated oven-hood that you could run a finger nail through---I had tried to de-grease it unsuccessfully 3. Furry, dust-coated, years of funk on 4 ceiling fans 4. Large, questionable greasy stains on wall of second bedroom 5. Cloying, sour, rank, baby-diaper stench in bathroom where a diaper pail was kept. I used everything from bleach to essential oils, to eradicate the nauseating smell unsuccessfully. 6. Years of mold accumulation & grout discoloration in the shower. In addition, I have an ageing, slighty- curmudgeon, miniature Schnauzer that not only barks at everyone new in my apartment but wants to be underfoot at all times. Bria didn't miss a beat---not a problem. We worked out how to manage the situation. I wasn't going to be home, but Bobby & Kate would let themselves in & put him on my enclosed deck. Fast forward to later that day: I came home to an amazingly clean apartment! It looked as good as it smelled. Gingerella's attention to detail and beyond, blew my mind's expectations. Everything on my laundry-list was taken care of: The oven hood was like new. Immaculately clean ceiling fans. Gleaming baseboards. They took the time to care for my pooch--what cleaning service does that? And most importantly: the sickly, sour stench of months-old, dirty diapers-- what smell in the bathroom? No longer the stress of living for 3 weeks with my stuff co-mingling in former tenant's scab. What a relief! And to boot, after Bobby assessed the situation, it turns out that the amazing Kate did the entire job solo under 3 1/2 hours--it doesn't get better than this. I would recommend Bria, Bobby & Kate of Gingerella for any domestic, cleaning job--no matter how big or small--& will continue to use their bi-monthly service. Swift, thorough, affordable, professional, green domestic cleaning, that exceeds above & beyond customer satisfaction. read more

They came recommended by a friend so I gave them a try. What was cleaned, was okay. Didn't know this but they don't clean dishes - I had a couple glasses in the sink that were left, as well as a dishwasher that was all clean too. In the past, other cleaning services have hand washed and/or unloaded/loaded the washer. This was all left untouched. Bed was left unmade. I think dusting and vacuuming was done but for the most part, it was an okay job. Underwhelmed. I had to cover parking as well. I was between 2 and 3 stars but I'm keeping it at 2. Their ratings seem overrated on Yelp. read more

The best cleaning service I have ever had. Environmentally friendly products are used and all the cleaning products are provided by Gingerella, unless you request your own be used. I have been so pleased with the men and women who have cleaned my home. Also, if you are ever unsatisfied, Gingerella will come back for free and without hesitation. Plus, they're only $30 an hour for great service. What more could you ask for? read more

Let me tell you about Gingerella. First of all, the two cleaners I've had have been extremely thorough and friendly. I've had two cleaners because I had to change my schedule around, but they keep the same cleaner for my home and which helps with my second point Second point being, I'm a bit neurotic. I have a dog who isn't good with strangers and while I do keep him locked up, I'm very much a "worst case scenario" person and have considered that he could somehow Cujo his way out. Of all the companies I contacted, Gingerella was the most helpful and reassuring that it wouldn't be a problem and didn't make me feel like a crazy person. Third point - pricing. VERY affordable compared to the companies I contacted and they don't leave my home smelling chemically. It just smells..like a clean home. Don't hesitate in hiring Gingerella. It's the best decision I've made in the last year and I never want to go back to life without them. read more

I have been working with Chase of Gingerella for 3 months now. Chase is always on time/ friendly and does a great job. I have yoga mats down all over my wood floors for my corgi who has bad hips and cannot walk on wood. Chase goes above and beyond by dusting off the yoga mats/ rolling them up and then washing the wood floors under it. He is AMAZING and I would highly recommend Chase/Gingerella cleaning. read more

This week, I finally broke down and sought out a house cleaner. There were a few spots that, over time, had become tough for me to clean, especially after an elbow injury. Gingerella had terrific reviews here, so I took a chance. Wow! First of all, Marcie is a rock star. Incredibly responsive and put up with all my little details. Even better, she was able to have someone at my place the following day. Amazing!!! Matt did a fantastic job cleaning my flat - making like new all the places that seemed beyond hope, even doing minor (unobtrusive) organization. Between monthly visits, I should have no problem keeping things together. (Gingerella even inspired me to buy a new Sebo vacuum!) In short, if you're looking for a cleaner, stop your search at Gingerella. The rates are very reasonable, especially for the all-inclusive service. read more

Ryan and Bria are absolutely fantastic to work with. Bria was great with scheduling, logistics and pricing and Ryan does a stunning job cleaning. Pricing was definitely fair (I would say better than fair) and it's done by the hour. So if you ever need them to spend some extra time in an area they're totally cool flexing up or down with your budget and cleaning needs. I couldn't imagine hiring another cleaning service. One of our friends recently said it was getting more difficult to schedule the initial cleaning. Obviously it's because they're booked since they're awesome. If you wait the extra week or so, it will definitely be worth it! read more

I've been having biweekly cleanings with Tracy for about 4 months now and I could not be happier! I do not have the time or patience to clean and have always had a cleaning service. Gingerella is by far the best and most reasonably priced service I've encountered. Tracy's attention to detail makes me smile whenever I come home after a cleaning. And by detail I mean she even folds and neatly puts away my DOG's clothes! The receptionist, Marcie, is super helpful as well and always responds to my emails/requests to reschedule very quickly. Highly recommended!! read more

Words cannot express how impressed we are with the job Gingerella did yesterday. Ashley came to do a deep clean of our apartment, and after working her magic on our floors, baseboards, stove, and bathtub, the place is cleaner than it was when we moved in. The bathroom practically sparkles and she truly went above and beyond - staying as long as it took to get the job done well. Five stars for punctuality, thoroughness, friendliness, and responsiveness, and scheduling and payment were super easy. read more

I've been having my house cleaned by Gingerella (specifically Ryan) for almost a year now and they are a delight. Ryan is extremely thorough and is always very careful with my belongings (plus my dog loves him) and I'm always thrilled with the job he does. And like everyone else mentions, for $60 it can't be beat! read more

We have been through many cleaning services over the years, and I think we finally found our match. The staff is extremely professional, friendly and conscientious. It feels so comfortable having them in our home. They work fast, take pride in their work, and cleaning jobs have been fantastic. Marcie is a PLEASURE to work with! We only had one less than stellar experience. Not a big deal, but we mentioned it to the powers that be, and got a $15 credit for the next time. Every other visit has been terrific. I wish we had found Gingerella sooner! They are very reasonable and do an excellent job. Bonus points for being environmentally friendly. read more

I love these guys! Setting up a move-out cleaning with Marcie was super easy. I like that they are very responsive over email and I don't have to talk to anyone on the phone. Matt did my actual cleaning and he did SUCH a good job. After four years my apartment had accumulated all sorts of dust and grease and Matt made everything look brand new. He showed up on time, was very nice, and texted me when he was finished. He even took out the bag of trash I had left from the last of my packing. It's pricier than other cleaning services I've seen but I would pay it again ten times over for the great experience I had with them. read more

I've been a monthly customer of Gingerella for two-and-a-half years and I have nothing but wonderful things to say about the company and the people who clean my home. In that time I've had three long-term cleaners, all of whom have been incredibly professional. In the rare occurrence when my regular cleaner is unavailable for a specific date, they'll send a substitute - all of whom have been wonderful as well. The cleaning they do is fantastic - they get into the corners and crevices that I'm not brave enough to clean and I'm SO thankful for that. They take on the harder challenges if I give them a bit of warning and have tackled my baseboards, blinds, shared/common stairwells, etc. Check out their website for their list of what they'll take care of, but I also have great luck in just reaching out and asking directly. Colleen is my current cleaner and she's a gem! She works around my call schedule since I work from home and does a great job of outmaneuvering my three cats. My place always smells amazing when she's here! (And, she's great at her job, too!) Marcie manages my account (and I assume all of the accounts) and is incredibly fast at responding to email and my strange requests/questions. Highly highly recommended. read more

Thorough, professional and thoughtful, this is by far the best cleaning service in the city I highly recommend Gingerella Green, clean on time and friendly! read more

After searching for many months and trying several other cleaning services (some with personal recommendations) clean my home with sub-par results, I looked to Yelp. I cam across Gingerella. They had great reviews so I gave them a try. I am so glad that I did! Bria responded immediately to my email request and within a day, we had the first cleaning scheduled. Ryan arrived at our home and went right to work. He did an amazing job cleaning the tile and grout in our shower (which desperately needed attention). I was skeptical that he could make it sparkle using all natural cleaners, but he did! He was thorough and diligent. No suprises with the cost either - the time/cost estimate that Bria quoted was right on the money. If you are looking for a cleaning service that is professional, reasonably priced and brings their own equipment then seriously look no further. You will not be disappointed. I may not have the time to clean myself, but I have high expectations for anyone I pay to do it for me. This service exceeded my expectations. We're scheduled for monthly service now and I can't wait to have Ryan back. read more

Right off the bat, I felt pretty confident in this little company based on Yelp reviews and research I had done...they did not disappoint! I will echo another review and just say that Bobby was incredibly nice and genuine and I had no qualms having them in my place. They responded quickly to my inquiry and I was able to get an appointment within days - not so with many other companies, so I appreciated that! My place wasn't super dirty to begin with (or at least I thought) but let me tell you, the 'deep clean' gets to places you didn't even think of - vents, fans, corners, top and inside of appliances, etc. After Gingerella came, it was spanking clean and I can tell even with my animals it's going to last me a while. I'm very happy. The service took about 4 hours - it was a little longer than I had hoped but the fact that they got every nook and cranny made up for it. Highly recommend this company - especially if you have pets - these people get it (and use products that are non-toxic to boot)! read more

I have been using Gingerella for several years now for monthly cleaning. I. Love. Them. First and foremost, they worked with me to find the person who meets my cleaning needs and wants. (Note that all did a good job but I discovered I wanted something a little more specific and Gingerella accommodated. I have THE BEST person for me). I love their green approach, I love their backoffice support... they are simply a solid business that is kind to their customers, environment, and employees. We need more of those! read more

Gingerella is simply the best! Bobby stopped by my place the same day I called to give me an estimate. They worked with my schedule to squeeze me in. Kate did an awesome job of getting my space in order. I will, of course, continue to use them in the future and will recommend them highly. Even the mop water is special! A thoughtful, great, local business that I am proud to support. read more

I love Gingerella! Here's why - (1) Responsive - Marcie is an ace organizer. She promptly responds to my emails with answers to my questions and suggestions. Scheduling with her is a dream and she even facilitated a last minute switch with another client of Gingerella, so that I got the same cleaner! (2) Great cleaning service and courteous staff - The staff at Gingerella is professional, courteous and they do a great job with my apartment. I have tried a couple of other services in Chicago but Gingerella is far above them and I doubt I will change services. read more

I've used Gingerella's services twice now. Truth be told is that after the first time, I would've never considered a second go 'round. However, because Marcie the owner handled my dissatisfaction so respectfully & with a professionalism one rarely gets to experience these days, I wanted to give her new business another chance. Wow, was I impressed! We live in a small and very old apartment building with two cats & a short-haired dog; Colleen created pure magic with this challenge! My husband does maintenance for AirBnB and has been remodelling homes for several years, and when he came returned from work, he exclaimed that the kitchen sink looked like a brand-new fixture. I'll have to agree with him - nobody has ever left the chrome that sparkling and shiny. The only reason why I won't give it five stars is because of my first experience. But this budding company is going to grow quickly into a successful one, and I will be proud to say, "I knew them when..!" read more

We have been using Gingerella for over a year and we love it! Colleen is always right on time, does a wonderful, thorough job and leaves our home looking great. Although we try to be away from the house when she comes, if we are still there she is so considerate and accommodating. We also love that they bring their own green cleaning supplies! It just makes the service so much more convenient for us. We plan to use Gingerella for many more years to come! read more

Here's the thing: I love the concept and philosophy of Gingerella and I recommend all the time. Eco friendly approach to cleaning and a fair wage to workers. The challenge, as a longer term customer, is that the cleaners can change frequently so be prepared for change. However, Gingerella is always conscious of matching and adjusting the cleaner's talents with the patron -- ensuring the right match. Two thumbs up for Marcie, who is incredibly understanding and accommodating. read more

Brandon did a fantastic job with our condo. It felt so good to get home from work to a really clean place! He did a great job cleaning our stove, blinds, and shower. I definitely plan to use this service several times a year, as it's a good value for the service! read more

I have used Gingerella for about a year and a half. In that time, I have had three cleaners, most recently Victoria. All of the Gingerella staff have been great, and our house always looks wonderful after their visit. I recommend Gingerella to friends and to people that live in my building. read more

If you were to ask any of my former roommates...my housekeeping expectations are unreasonable. So when the boyfriend moved in, we decided to treat ourselves to a professional cleaning service to preserve the domestic bliss. I wasn't happy with the first two we tried & was starting to get discouraged when I called Gingerella. I chose Gingerella because they use green products, their yelp reviews were positive, & they are a smaller company. Over the phone, Bobby was polite, the quote was reasonable, & they were accommodating about scheduling the visit. On cleaning day, Bria & Bobby were on time, brought all of their supplies, were very pleasant, & answered all my questions. When I came home that evening to a sparkly-clean home, it made my day! They did a great job, up to & including details like the bathroom fan. They also charged me based on the actual time it took, which turned out to be a little less than they originally quoted. We hosted a holiday dinner shortly after they came & received compliments from the guests on how nice & clean it was. I was so happy that I'm scheduling a monthly appointment & am looking forward to enjoying a perpetually clean home! read more

Colleen has been cleaning our house once a month for about a year now. She's always on time, super friendly, works really quickly and leaves the house spotless! No complaints here. read more

Very good service as well as customer service! They're flexible with scheduling-- my schedule tends to change more often than not and not only are they accommodating when they can be-- they're kind about it, which is appreciated! read more