I placed an order through grubhub, which didn't go through - no big deal. I called ginger exchange to find out where my order was. They said I should check with grubhub to find out, because they had no record of it. I didn't complain or anything, I said ok and went and checked with grubhub - no big deal. I replace the order with ginger exchange - no big deal Ginger exchange calls me back to say they now have an order from me - great! Ginger exchange then says "I told you so" to me on the phone. I never gave them a hard time about the order. I understand that they probably deal with annoying customers blaming them or grubhub screwing up, but that's not what happened. Rude. read more

I was there around 7 o'clock on Saturday night. The place wasn't busy. Nice interior, pretty comfortable seats. 1. The food is Amazing 10 out of 10. We have tried sushi and hot bowls. Wow. 2. Drinks are terrible. My Alagash beer was so watery and Sangria it was just wine without any mixers. Didn't like that at all. 3. Greater was very nice, but the waitress was ok. Never smiled to us and didn't know what hot bowl included. So I gave 4 stars because the atmosphere was nice and food delicious read more

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Unlike your standard "Asian fusion", the dishes here hold true to their origins and standards. Sushi is decent, and tempura is light and crispy. Decor is inviting, and service is pleasant. Very much a spot to come back and try their Kalbi and Korean japchae. read more

Very disappointed with the HAND Rolls, we order every week for the past year, today was a disaster, the hand rolls looked weak, stale, pale, weird fishy texture and sour taste. The quality control needs attention, not acceptable, my mom is on 18 Medications we can not just assume this is normal. Chefs must spot check moving forward that the freshness is consistent read more

I get the shrimp tempera and it's really good. Always presented very nice, and they make it fresh.. you can tell. Also comes out pretty quickly! I think they mostly do Uber eat orders (or just from what I've seen while eating there). I'm usually the only customer in there, at the time, so noise and being understaffed doesn't seem to be an issue! read more

The food was good.... until I found a piece of metal (which looks like a staple) when I took a bite of my udon noodles. Extremely upsetting and scary. read more

Ginger Exchange - a roll of white toilet paper - Asian Fusion Near Me - Watertown, Massachusetts

I was walking by this place and finally decided to walk in, the lunch specials are a good price and the service was amazing. I personally got the sweet garlic Udon noodles with a side of crab rangoons. The price is very reasonable the only thing is that the crab rangoos don't taste fresh other than that the noodles were good and a good portion. The inside of this location looks soo nice and also has tap beer /bar (I dont think it's a full bar) this is a great location for work lunch or even a date or if your just in the mood for it they have plenty of options from rice bowls, noodles , soups , sides, and sushi! read more

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I can only base my experience on what we ordered. The Korean beef yummy but the bao bun was dry. The crab Rangoon was very tasty. Sushi was meh. There are far better places here in town. The pork belly bao was absolutely dreadful! Dry bun and the fat was hardened rubber! Not edible for us at all. I gag even thinking about it. Take it off the menu or re-work it. Won't be ordering from here again. read more

One measly soy sauce- and not even low sodium which I asked for, NO chopsticks and my roll wasn't spicy after I specifically asked for it. This shows me they don't care and don't appreciate their takeout customers. Have given this place too many chances. read more

I used to love this place, but then was treated so horribly by a staff member. I have celiac disease, and Ginger Exchange has a gluten free menu, so we like to order here. My gf sushi was packaged with my husband's gluten containing sushi. They were touching so I couldn't eat it because I am celiac. We called and asked for a new sushi roll, and the woman on the phone refused. She insisted we never told her I had a gluten allergy (I did, I have celiac I'm not trying to get sick). She then proceeded to tell me I need to learn that the customer isn't always right, and asked how I sleep at night and that I am a horrible person. We didn't even ask for a refund. All we asked for was one remade sushi roll that we would come pick up. I have never been treated like that in my life. We went to the restaurant to drop the food off and ask for a refund, and she then lied and said a man took the order and she didn't know what we were talking about. This experience has turned me off to Ginger Exchange which is a bummer because they have a gluten free menu and I felt safe eating here. read more

We ordered for the first time from this place today and all the food was delicious and good quality. We ordered the soy garlic wings, shrimp fried rice, chicken fried rice, vegetable dumplings and all were delicious. We'll definitely order again. read more

Amazing example of how to run a business!!! I had an issue with an Uber eats glitch and was communicating with a ginger exchange employee. She helped me throughout the whole process (i completely forgot her name)! I also LOVE their poke bowls, sushi and their Korean bbq wings read more

Came in to give this new location in Watertown another try after being disappointed in the past. The food and service was not better,in fact, it was worse. If you love sushi, than you want fresh pieces of tuna, salmon, and fish that you can see and recognize. Ginger Exchange "mashes" the fish for the center of the rolls. It is unrecognizable and doesn't taste fresh or good. Asiana Fusion and New Ginza are close by and that's where the real "thing" is. read more

Decent food, very friendly waitstaff. However, ordered a drink (bottle) that ended up being half the size and over 50% price increase from what was listed on the menu. Seems they may be increasing prices and altering products and not updating menus. Didn't say anything when the drink came out smaller and didn't realize the price increase until we got the bill. Be careful, and be sure to confirm products and prices with your waiter if you're getting anything expensive. read more

The food always is consistently tasty! We order take out at least once a week. We watched switch from the Upper Crust to this very chic Asian fusion space. I've been meaning to try other items on the menu, but I always go back to my usual. My only recommendation is that they need to expand their takeout space read more

Food took an hour and a half to be delivered and was lackluster at best. Way overpriced as well. Dining in might be better, don't know if I would take the chance though... read more

Worst place EVER. Don't wast your money or time. Horrible customer service. You will surely regret it.

Very clean and comfortable restaurant. The staff is friendly, with a great selection of different Asian cuisines as well as great beer and wine selections. I had the spicy edamame during happy hour (25% off apps!) and I was not disappointed. Having just moved to the area, it's great to find a cool place within walking distance. read more

I have been there several times. I love their noodle soups, they have the best Hamachi Kama ever, the Avocado salad is good, for sushi the Happy and Great Gatsby can't be missed. The tempura is not the greatest but if that's the only thing that is bad, I'll still give it a great review as the rest of the food is great. Suggestion is to double fry the wings as it's not as tasty for the chicken wings now. read more

Food is decent but not spectacular, but their delivery is always a mess even using third-party apps. Ordered food directly from them and they told me it would take an hour. After 90 minutes I called and they told me it was coming. After two hours I called and they told me they had no idea what happened to the order. Not worth the trouble. read more

This is a new place so I was excited about this place. I arrived a little after 5 PM, when it is very slow. I have ordered a simple Korean soft tofu and it took 20 minutes. When it is this slow service during slow hour, how is it going to be when it is the prime hour? I wasn't too happy, especially with the attitude of a server, who didn't even apologize when I have asked the reason for delay. The soup itself was pretty watery, not like the picture on the menu at all. Maybe it will get better. read more

Ginger Exchange - Asian Fusion Near Me - Watertown, Massachusetts

The food is great! I got the wings and they were delicious. I will definitely come back to try for things they offer on the menu!

The atmosphere is cute and clean. I have been here three times and the service is slow and not very friendly. The prices are higher then most of the sushi places in the area, but the quality is The same and they actually serve less so not worth the increase. Huge menu to choose from and Fresh fish but overall not my fave. They definitely need more servers for lunch time and read more

We had a very pleasant meal here. It's a couple blocks away from our home in Watertown, so that convenience is always a plus. The restaurant decor is cool and hip. The service was top-notch. We got pleasant, expedient, quality service. The food was alright. It's average - not memorable. We ordered the shrimp/tofu poppers. I didn't realize it was a fried sushi roll -- I thought the outside was going to be more like inari, and it was too mayonnaisey for my tastes. We also ordered the teriyaki chicken. I liked that it came with a huge serving of lightly cooked veggies -- that was healthy and nice for my kids and me -- but my husband said the chicken was kind of oily. My son got the Exchange Noodles -- chicken broth, ramen, and then chicken on top. He said it tasted like chicken noodle soup (obviously), but he wanted something ramen-like, but my husband got the tonkotsu ramen and the broth in that was very milky. So, either way my son wouldn't have liked it. He was looking for ramen with a shoyu or miso broth, not a chicken or milky broth. My husband didn't like the tonkotsu ramen. . . I warned him it wasn't tonkatsu ramen, but nevertheless. I didn't see the kind of ramen they both were hoping for on the menu, but maybe I missed it. I had the miso eggplant. It was tasty and a sizable portion. I liked that it came with seasoned bok choy. The side dishes of rice were good -- topped with sesame. All the food was plated very clean, modern, and sparse. It was nice, but just not what you expect. Prices are OK. Honestly, they seem a little higher than other Asian restaurants around, but I think they're trying to be a little more elevated, and that's why the plating is as it is. But, for example, a small cup of jasmine tea is $2.95 (no refills) and my husband had really wanted the kalbi but it was $18.95, so he didn't order it. In the end the meal was $75+ including tip. It just didn't feel like the price fit the meal, but we are pretty frugal! We might go back (just my husband and I) for cocktails and apps, or we'll try the takeout because they had some $45 specials, but I don't think we'd do another weeknight dinner out there again anytime soon. read more

I've been here 3 times since they opened and I've loved everything I've ordered! The spicy edamame, miso eggplant, and spicy bento are to die for. The atmosphere and quality of food is much better than J Dee. I expect the rating to improve as the servers get up to speed and more people discover the wide-ranging delicious menu. read more

Awesome food and vibe!!! The fried rice, sushi, and wings were excellent. Our server, Nickki, did an awesome job too. There were a couple of big parties and I could tell she had her hands full, but gave us solid service nonetheless. If you've only ever gotten delivery from here, we recommend actually coming here for a meal. read more

I have been twice and the food and service was very good. Loaded Korean fries were a big hit as well as their bento boxes.

Pricey for basic food. Oily and greasy. It's okay. Nothing special though. Can only speak to their delivery which comes quickly so that's a plus. read more

My husband and I have eaten here 3 times since it opened just a few weeks ago - we love it! The service is great, and everything that we have tried has been delicious. They offer a larger variety of sushi rolls than other local restaurants and the prices are reasonable. This is a new favorite for us. read more

I wanted to like this place. We ordered take out. The Korean chicken wings and Korea tofu soup were pretty good. However the sushi maki rolls weren't that great. The rice was overdone and super mushy. Sushi rice makes or breaks a roll and they failed miserably there. Don't get the double spicy salmon roll, it was so bad that I couldn't even eat one piece. Not the place to get sushi. read more

This place is great and the food is fresh! Loved the Spicy Tofu soup and the seaweed salad was fresh, crunchy and delicious. Will be coming back next time we are in town! read more

I have been a regular take out customer since this place opened but my recent experiences are why I am giving such a bad review. The last two times I have ordered from there my orders have been really late (90 mins plus since order placed) and I live less than a mile from the restaurant. Last Friday when I called to check in on my order that was very late, no one answered the phone and it went to voicemail. After trying it a few more times with no answer, I called the sister restaurant in Boston to let them know. The hostess told me the Watertown restaurant was really busy and other people had been calling to see where their orders were too. That hostess tried to call Watertown herself and couldn't get through. She then urged me to be patient and give them 20-30 more minutes! I requested to speak to a manager at the Boston restaurant since I couldn't actually talk to the restaurant where I ordered. The hostess said the manager wasn't available and took my information so they could call me back. I asked for a refund and the hostess assured me the manager would be in touch. I never heard from them and my food showed up freezing cold and not good. I won't give them my business again. read more

Best sushi and noodles in Watertown. I recommend the Symphony Roll and Pyro Seared Salmon. Also the dumplings are delicious.

Was starving during a short visit, walked in on a Saturday, no one seated.. @ 1235pm.. "Oh we're not serving lunch menu now.. Only dinner.." ... It's 1236pm... WTF is up? Ordered their "Watertown Pad Thai with Crispy Chicken.... Oh my.. Who the he'll is in the kitchen?! Who's the genius who came up with this recipe?.. Chicken was a crispy cuttlet sliced.. Pad Thai attempt was difficult to get through. Came with a giant fork, I asked for a pair of chop sticks.. After my first attempt, I quickly understood why they served it with a shovel fork. The peanut sauce was crushed peanuts, sugar, peanut butter and some other stuff. Oh look Scallions. So hungry and pressed for time, I needed to eat some of this. Ate all the chicken because, I didn't want to waste my break. To the people who matter weather or not this stays open or shuts down.. Figure it out. This was awful. An insult to anyone who knows how to cook, or eat. Absolutely shameful.. Not worth a picture. I want to take a dump almost purge this experience.. But I'm in need of the calories.. Save yourself the money.. I've spent enough.. read more

We get takeout from here more often than I'd like to admit and they food is consistently pretty good. The bento box gives you a lot of variety at a reasonable price so we usually go with chicken, beef, or salmon teriyaki. Sushi is pretty good as well. When we have decided to dine-in there is really affordable beer and pretty friendly wait staff. read more

Great food, pleasant service and environment! Our first time here and were impressed with everything! We ordered the sushi pizza appetizer and hamachi Kama, both were excellent! We ordered quite a lot of dishes and rolls - liked everyone of them! My favorites were the drunken noodles and exchange pad Thai - among the best we've had! The place was clean and pleasant. Service very good! We will be back! read more

For being Asian fusion, this place is great! Good food. Good service. Would recommend.

Delish food was amazing will definitely be back !! Sushi pIzza, Wow Wing and Mama's Dumplings are a must try!! read more

I had a friend visiting from out of town and decided to try someplace new for dinner. I noticed the ginger exchange opened a few weeks ago so off we went. We had a great experience. The decor was great, our server was very nice and answered any questions we had- and most importantly the food was delicious. The sushi was fresh and delicious- I suggest the Christmas Roll! read more

This place was ok but nothing special; after seeing all the great reviews my expectations were high. No need to return.