First of all, I have moved 18 times in 20 years - mostly job related with several cross country…read moremoves. I have used North American and Allied. Looking back I wish I would have used Olympia from the beginning. Nick, our sales rep was very accommodating and touched base with us every step of the way. He made sure that our moving and packing team was on time and on schedule. When we met our driver, Jeremy, I had no idea the influence he would have on the move. Think of the semi driver as the quarterback for the moving team. He controls the pace of the entire move and is 100% responsible for the safe transportation of the contents of your home, from one location to another. If you don't like your driver get another one. Trust me. Jeremy, was by far the BEST individual I have ever moved with. He was a young man with a ton of experience. We had several large pieces of furniture that required extra care and about half of our items were first going into storage and the rest into our new place. Jeremy was able to understand what we needed and then translate that to the packing crew. Not one item was damaged or went to the wrong destination. Would I recommend Olympia, YES. If all the employees are of similar caliber to Jeremy and Nick, you should have an excellent move.

Major issues with this mover. DO NOT HIRE if you have anything of value. They are careless, do…read morenot pad furniture corners, and will not walk you through the Bill of Lading at the end of the move. Nearly $20k in damages to our furniture was caused by careless, lazy movers: * Olympia did not secure furniture pieces to the dolly and one went flying down the stairs, crashing into our wall, causing damages to our home and destroyed the furniture piece. * Olympia was rushing the dolly down the stairs so quickly that it caused a large dent in the wooden floor * Olympia dragged our metal table stand across our wooden floors and left large scrapes in the floor * Olympia never went over the Bill of Lading page by page, as required by law. * Olympia did not wrap our refrigerator doors and they flew open during the move causing the refrigerator to arrive full of maggots and mold. We had to pay $250 for it to be cleaned out. * One of our furniture pieces was nailed to the crate. I kid you not. They were so damn careless that they nailed the box closed through the furniture.

Very professional...the fellas showed up on time, and even offered to move other items not…read morespecifically requested. I got great service at a great price, and even after missing an item, they made a special trip after their shift to deliver it. Thanks for running an excellent business, Tammy, and I'll be recommending you to other folks who relocate here to Austin.

I felt compelled to write this, as just had the company walk my home in order to give an estimate…read more The gentleman who attended is actually one of their experienced employees, and would be responsible on the actual day of the move, He quoted 4 to absolute maximum 6 hours, and this included dispatch to/from their offices and 2 differing location drop offs. Quote came in from their office at 8 hours. Total disconnect. I spoke to the owner who said their employee under quotes, why send him??? and then quote on the high side and cover for all eventualities? Again why send an experienced professional, quote figures then follow through with an estimate with "well we only charge you what it ends up". So what is it, the professional mover or the office prices?? This is so unprofessional.

Matt gave me a a 'whole home' moving quote and it was very accurate and less $ than the other two…read moremoving companies I had provide a quote for my move from Dallas to San Antonio. Rustin and his lively crew were fun to work with and did a great job loading / unloading / setting up, etc. None of my furniture was damaged and the team was punctual on both ends. Moving is usually very stressful but Rustin and team had a great attitude / work ethic and kept things moving quickly thereby making the overall move much less stressful. I would definitely recommend this company / crew and will use them again in the future when needed.

Only because there is no zero. here is my letter after our…read moreshort move from Austin to Burleson. should tell you everything you need to know. They lost many, many items, ruined many items and furniture. Refused responsibility over and over and over again. Rachel, I am starting at the beginning of the move. We were promised two trucks. One short trailer arrived. They were short on blankets, packing cardboard, shrink wrap and tape. They borrowed our packing tape until it ran out and they sent one of your employees to buy some at U-Haul. This was already a red flag. So many of our items were not wrapped or cared for properly. We have moved within the state, and across the country more than once. We have had movers make mistakes, but always own up to the issues and immediately rectify the problems. The people who represent you in the field are hostile, argumentative, defensive, spout Christianity but certainly do not represent. I must say on the front end there was one young man who was polite, kind and always courteous. I do wish I could remember his name. I can assure you his name is not Clinton. This person does not represent you well. He overcharged us on the front end and the owner was kind enough to hear what we were telling him and shocked by what he heard. He said he would take care of us on the back end and to take $400.00 as Clinton had over charged us. The last hour they were there was due to Clinton arguing about how they couldn't have over charged us. I tried to explain to him that so much of the time wasted was because they came so ill prepared to do the job at hand. He kept trying to excuse everything by saying "well we had two trucks break down this week" We asked how was this our fault and how can we be held accountable? Asked why they did not have enough supplies and he just stared at us. Asked him if he were an architect, could he go to work without a pencil or if he were a pro football player could he play without a football. These are tools to the trade. How can these be our fault and cost us time for them to stop to go buy tape? We were told over and over what professionals they all were and how many years of experience they had, but they can without knowing how to remove a safe, enough blankets to protect our possessions, tape, shrink wrap or a trailer big enough to hold our entire order. Had we decided not to take our couch they said they would have had to leave it anyway. As soon as they pulled away, we asked each other how we thought we would find our possessions on the other end. We had no idea when you said you had a storage facility you were speaking of a barn that was extremely hot, contained mice and able to mix our possessions with other people's so as to loose some of our items as well as damage them. We have you address from Mathew and Google Earthed the site. IT IS A BARN. Some of our items are baked. One of our mattress was not covered or wrapped and is filthy and covered with mice excrement. It is about a year old and has been in a mattress cover since with was purchased until pick up by your organization. Several boxes had mice feces on them as well. Our couch had grass and dirt on it. I asked if it was kept in a barn and Clinton said...."you should see one of my blankets, it has pet hair on it" Is that the answer to my question? Upon receipt of our items I began to take pictures and each of your employees began to harass me for taking pictures of our damaged goods. I also took pictures of the items they delivered that were not ours. A really nice red Schwinn bicycle, a framed picture of a small black child (we were asked if we had a "brother" in our family which we found very racist), the top or bottom of something, a package to Kim Hern containing family photos and drawings. We found that stuck in between two of our storage boxes. When the truck was almost empty I asked if they could look for the feet that are missing on a piano stool. One young man said you can come look in the truck if you want, nothing left. I came into the truck and found the glass to our stacking antique bookcase and the feet to the middle of our bed. I kept asking if they had seen the shelves to a cabinet and Clinton said they are here. Don't you remember I packed a couple of boxes for you that day. He packed no boxes for us. Not a one. He charged us for boxes, but did not use said boxes. We are owed for those box charges. I have been told by Mathew, a sales representative at your organization, that never before has this company, Come and Take It Moving, ever mixed up items before and just doesn't believe it now. Well.....how do I have Kim Hern's family photo's? How is it that Kim Hern's items are stored next to mine per Mathew. We had them take the bike back as well as the framed photo. We did not find the other items until after they had left. It is alright to mess up. It is better to fess up and take care of a customer. I was telling Clinton at the end of the delivery that we have moved

Katy and Nate from InstaMove have been great to work with! They helped us move our office from and…read morestored all of our supplies while we were in between offices. All that we had to do was pack up our personal desks, and they handled the rest. Then when we got to the temporary office space, we hated the chairs that were provided so we reached out to them again and they delivered our previous chairs directly to the new office and even moved them all inside for us. Our office still plans to move again soon so I'm sure we'll be reaching out to them again.

All I can say is DO NOT HIRE THIS COMPANY…read more THEY NO SHOWED AND CANCELLED ON ME VIA TEXT AFTER 9 HOURS OF WAITING AND MULTIPLE GUARANTEES THEY WOULD BE COMING. I found InstaMove through Thumbtack on 12/16 to prepare for a last minute move from Austin to NYC. I just needed labor to load my truck. I had previously used Texas Elite Moving but they required a 2 hour minimum + destination fee and I knew this wouldn't take that long. InstaMove has a one hour minimum so I (regretfully) went with them. Stephanie was easy to work with and quickly booked my appointment via text since I was flying all day. I called that evening when I realized in my rush I had accidentally said 23rd instead of 22nd and Stephanie checked the schedule, confirmed availability for 9:30 am on 12/22 and updated my reservation. On the morning of 12/22 I texted Stephanie around 7 am as I had received no confirmation. Around 8:30 am, Stephanie confirmed the movers were running on time for 9:30 am. Great! We had been hustling night and day to be ready for them and had 400 miles to drive that day and needed to get in the road. By 9:45 am I hadn't seen a mover show up nor gotten any contact. I texted the number I had and she said she'd look into it. 15 minutes went by and no update and I reached out again. I was told there was a clerical error and they're sorting out now. About 30 minutes after my initial text, a manager called me. He explained they had FORGOTTEN MY APPOINTMENT when setting up the trucks for the next day and so the movers had already gone onto the next job. He reassured me, excessively, that they would absolutely have a truck there for me at 2 pm. No doubt about it. Around 30 minutes later, I'd been calling every other mover in Austin but finding someone ASAP on the Sunday before Christmas isn't exactly easy. I asked Stephanie to confirm there will 100% be someone there at 2, as the person who called me had, and she called the movers to confirm. Now suddenly 2 wasn't going to happen. I'm annoyed that no one has been proactively communicating ANYTHING. But they're still promising someone will be showing up, just late in the day. Again--no proactive updates. Around 1:25, a few hours later, I text to get an update on timeline. Stephanie gives me the owners number and tells me to call him. I do--and he rejects the call. Thinking it might be an accident, I call again. He rejects the call. I send a perfectly reasonable text AND THE OWNER IGNORED IT. Like, I'm sorry??? What?? Your company is costing me a day off work, an entire day of truck rental time, a (at this time) 6 hour late start in my move and a TON OF STRESS on a move your team confirmed that morning and YOU CANT REPLY TO A TEXT MESSAGE. It's so ridiculously unprofessional you shouldn't even be a company with that. I let Stephanie the office person know and she continues working on it. While I'd prefer more proactive communication, at least Stephanie consistently replied. Now Stephanie can't even get a hold of the moving team and they're not answering her calls. Again, super unprofessional of their movers to be ignoring their front office. At this point, seeing the writing on the wall, I scramble to find some neighbors who need some holiday cash to help load my truck. I haven't unloaded it so who knows if having to use non professional movers means my tv is broken or who knows what else. But I didn't have ANY options because Instamovr spent all day GUARANTEEING they'd show up only to text me around 4 pm saying they weren't going to show up and not even offering another time slot for the next day. I ended up taking 3 hours with neighbors what should've taken an hour with professional movers. Also, in the middle of all of this, I realized they disabled their thumbtack account. Yes, broken furniture etc is terrible. But no showing a client after promising all day they'd 100% show up is the worst that can happen. And what's worse is the owner wouldn't even acknowledge me when he completely ruined my move. That's completely unforgivable and you shouldn't be in business acting like this. You cost me hundreds of dollars and hours of time and stress and the owner couldn't even apologize himself. The only fix for this business is to close. Don't use them, don't think the negative reviews won't happen to you.

NOT WORTH IT!! I rather pay for REAL professionals than save…read moremoney hiring these guys! The owner YELLED at me and had me in literal tears, because he thought I was wrong about the voucher I bought and did not want to honor it, ON MOVING DAY, while his workers were already in my house. He said I could take my deposit back and he could take his workers back. He was EXTREMELY RUDE and difficult. He would not hear me and claimed that he never agreed to a voucher, despite me having the proof in writing. Then he said he wouldn't honor it cause Groupon was wrong, as if that was my fault?! His workers were so sympathetic. They could see how upset I was, and how this grown man was speaking to me. It took his employee talking him down and me sending screenshots of the fine print of the voucher for him to calm down and speak to me like a person. If I had the option at the time to not do business with this man, I wouldn't have, but seeing as it was moving day, and I had already given them hundreds of dollars, I had no choice. He apologized for his behavior and his men got the job done, but that was by far the WORST CUSTOMER EXPERIENCE I've ever had. It made a very stressful day 10xs more stressful. There was some damage done to my floor, wall, and furniture, but given how he handled the voucher incident, I don't expect to get any type of compensation for that. They own several businesses so watch out for the name!

These guys no good. Very unprofessional. Show up late, very disorganized. Overpriced. Rude…read moreemployees and boss. Very disappointed.

Next View moved me on Saturday. They said they'd be arriving between 10 - 12. At 9:40 they called…read moreand said they were on the way. They were great! Fast. Professional. Have all the dollies and blankets needed plus power tools to take apart and put back together large furniture that won't make it out of the house easily. It was the smoothest move I've ever made. And nothing broke or got dinged. They were also MUCH less expensive than two other quotes I got. Five stars for sure.

Have now used them twice for moving. Friendly, affordable, and flexible. Even helped me decide…read morewhere to put some pieces and were so patient when I kept changing my mind! Definitely recommend.

Ben and Danielle of Quality Moving are exceptional movers and human beings. My elderly mother…read moreneeded to move rather quickly from one Independent Living Facility to another. I'm her only child, a mother myself, and I live in another state. This made my mother's situation exceptionally challenging. Danielle and Ben went above and beyond to ensure my mother's pack and move was efficient -- with little to no distress for my mother. Danielle provided the quote and went above and beyond by driving my mother from South Austin to Cedar Park to sign her new lease. Ben and his crew arrived promptly on moving day. And when the move was complete, they even hung her wall art, made up her bed, and organized her linens and toiletries. The relief of knowing my mother's transition to her new home went without a hitch is invaluable. The added TLC Danielle, Ben, and their crew provided to my mother warms my heart. They are solid human beings who treat your loved ones like they are their own. I'm forever grateful and you will be, too.

I like Ben and the people he employs a lot. You can tell by the interactions that there is a lot of…read morerespect between them, and that is important as they help me through life's transitions. A mover sees you at your worst, like after both parents have died and you have to empty their home of 32 years, or after a breakup, or even just because you are sick of paying for a storage unit and need help emptying it. Ben has helped me with 5 moves, and I have referred him to 9 friends for their moves across town, to San Marcos, and to Santa Fe. I trust Ben and appreciate his calm energy and always refer him to my friends and clients. Today Mel and Jack helped me empty two expensive storage units into one unit, much less expensive and much closer to my home. They were my superheroes today, lifting and moving and making sure the new storage space is packed to the ceiling, no wasted space, and they were patient with my micromanaging what was in back versus in front. Ben and his crew will move you across town or across the country. He isn't cheap but you get professional movers to move your stuff for a reason... when it counts, you want QUALITY.

Stas and Phillip were extremely efficient and their customer service was excellent. They moved…read moreeverything extremely fast AND hung up a huge TV!

We recently used Move and Care for our relocation from the Austin area to Dallas, moving our entire…read more3,100 sq. ft. home, and I couldn't be happier with the experience. From start to finish, the team was professional, efficient, and very careful with our belongings. Mike and Oleg were especially great--hardworking, friendly, and attentive to details. The whole crew of four worked seamlessly together, handling both the packing and heavy lifting with care and making what could have been a stressful process feel smooth and organized. Moving such a large home is no small task, but Move and Care made it look easy. Everything arrived on time and in perfect condition. I highly recommend them to anyone looking for reliable movers and will definitely use them again in the future.