Newly trained unsupervised hairdressers. Managers who are rude, unprofessional and defensive of very bad services when "I'm sorry what can we do to make it right" would be a more appropriate response. Also, "well we can't put it back on" isn't too appropriate either. I would never recommend this salon. If you ever receive a gift certificate for Gervais (which I did) give it to someone you don't like! read more

The best massage I've had in Eugene, hands down. Grace was my masseuse. I knew within minutes of beginning my session that she was practiced and has a gift for massage in her hands. Grace talked with me about a shoulder problem that I have been experiencing. She listened to me. Not just nodded her head up and down but listened. When having my massage, her knowledge and experience was evident. I feel great and I can't recommend Grace highly enough. Five stars read more

Went in for a consultation and plan on going in on the 10th for my actual haircut and i am so excited cannot wait love being able to help out this wonderful people in learning more as im a model for them but even if i wasnt id most definitely spend money here read more

I'm torn on writing this review. On one hand, I want to keep the stylist who gave me hair perfection all to my greedy little self. On the other hand, Bianca's talents deserve to be spotlighted and then SHARED with my local peeps. I'm opting to be the better person today. ;) Bianca is friendly, funny, talented, and doesn't ever make you feel rushed. I was actually pleasantly surprised just how far above my expectations they reached. Whether you have curly hair or straight Bianca has you covered. My curls have seriously never looked this good. Like ... wicked good. I'm pleading with my hair to grow quickly just so I can go back again. Want my cut? Schedule with Bianca at Gervais and tell them that the Tokyo Wolf Cut sent ya! It's new! ... and totally made up. Bianca will know. read more

Gervais Salon and Day Spa - Bianca rocks. That is all. - Day Spas Near Me - Eugene, Oregon

Christine is absolutely amazing with curls!! She gave me hands down the best cut I have ever had in my life. I will absolutely be coming back regularly! read more

I have been on a quest for a new hair stylist who can work wonders with my naturally curly out of control hair. Walking into Gervais was very relaxing and appreciated the offer for both hot tea and water while I waited for my stylist Bianca. I was whisked away down a hall to a magical oasis, also known as Bianca's chair. It was truly magical. She started with putting me at ease with a few deep cleaning breathes with an added neck and scalp massage with Stressfix oil. First time for this type of treatment while getting my haircut and I enjoyed it! She listened to my concerns and reviewed my photo I brought for inspo. This is when she started working her magic, shaping and managing my curls. The transformation was amazing and exactly what I wanted. A curly shag with movement and my curls danced with glee. I'll be going back and will say Bianca is a curly girls dream, a true curl whisperer with a killer attitude. Great energy and super talented. read more

Gervais Salon and Day Spa - My After haircut - Day Spas Near Me - Eugene, Oregon

I drove down here from Portland to get a full color and had my hair done by stylist Kaittie. I had explained to her what I had wanted, showed her various photos and she knew exactly what to do and helped me decide what was the right color that would bring out the best brightest look for me and what I was looking for. I am a brunette, and I wanted to go more red, a deep red that would shine in the light. When I got there to the salon I was greeted by everyone and they were so nice and welcoming. Kaittie got me settled in, talked me through everything, and I felt very comfortable with her. As she did the coloring, we talked, laughed, joked, and built a relationship which I trusted her and will go back to her. I hadn't dyed my hair in quite awhile so this was exciting for me. As the process went on, other employees of the salon walked around and complemented on how well it was looking, really gave off a great sense of encouragement to their employees that they were doing a good job. When the color was done and it was time to wash my hair, she was very gentle, made sure the water was comfortable temperature and just continued on with our conversations. After it was all done she took photos for her portfolio and for myself and I was very pleased, happy and impressed with her work. I loved it and will come back. I recommend Kaittie for any new goers! read more

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Do you recommend this business... hahahaha ALWAYS!! Gervais is the go-to Salon in town for hair care, massages, facials, and just general pampering. Being met with tea or water when you walk in is so comforting. The stylists are all wonderful. I had one talk me out of coloring my grey mid-pandemic, I'm so glad she did! I'd been grey before grey was cool and mid-pandemic I was a bit stir crazy as were most of us. She calmly led me through what she could do and I finally settled on not changing anything outside myself. Can you ask for anything more from a stylist!?! She totally could have taken my and run. I had a facial here before the pandemic that left me as relaxed as a full-body massage. I've opted for a few 90 minute massage sessions and have been delighted each time. I cannot say enough good things about Gervais. read more

This salon is amazing. I dropped my loved one off for a haircut and curtain bangs. It's difficult to cut as she has wavy hair mixed with straight hair. The hair cut was perfect, straight across on the bottom with minimal texture of layers only to bring out the fullness of her hair. The bangs were perfect and I was just very impressed with how excited my kid was with her new look. She said she felt so pampered there and how nice everyone was. It's very warming that this salon cares about its clients and we will definitely be going back again and again..! read more

Amazing salon! I had them do my hairstyle for my wedding photo shoot and it came out wonderfully. read more

Gervais Salon and Day Spa - Day Spas Near Me - Eugene, Oregon

I love Lindy. IMO, changing hair stylists is right up there with changing OBs on my list of things I hate to do when I move to a different town. It's such a personal relationship and it takes time for you and your stylist to get to know each other and for them to understand what you like (and what you don't like). And, really, finding a stylist that you mesh well with is basically like playing a fatty game of roulette where you're reminded of the great/horrible bet you made every time you look in the mirror. The first time I saw Lindy was after I had gone to see another stylist at the 5th Street Gervais location who left me with a big 'hole' in my hairline. When I saw Lindy, she gave me a balayage and cut and, when she noticed the hole, immediately set to work on her own time to fix it as much as she could without sacrificing the length of my hair (I was trying to grow it out at the time). She did awesome. The salon has a good, clean vibe (especially important in the aftermath of COVID). Conversations are always great. She's real and genuine and really knows how to work those shears. Check her out -- you won't regret it! read more

Kelsey has been cutting my hair for awhile, to be fair my hair is really hard to cut. The first two times she did a great job, thinned/textured, handed me a mirror to look at the back and asked if I was happy. About the third or fourth time I had to make another appointment for her to fix the thickness and uneven hair cut, those things happen, I gave her more tries. This time was enough I will not go back to her. My hair is uneven and way to heavy on the sides, didn't hand me a mirror to look at the back. All she said was, ok your done and pull the cape off. For 80.00 I expect more. read more

OMG! Let me tell you my hair is crazy until I met Kelly Browne. She is AMAZING! It was so hard finding somebody in Eugene to cut hair. I had to go through so many catastrophe until I found Kelly. My hair is thick, fine to coarse depending on the day, long, & just a lot of it. Everytime I go to Gervais, Kelly treats the experience like I'm at a spa. I literally look forward to my haircut. I am offered a neck/shoulder massage before my cut. I seriously almost fall asleep it's so relaxing. I get a wash that is just a 360 massage under warm water. So Amazing. During the cut Kelly is always educating me about hair & scalp health that is so helpful. By the time I leave I feel a boost of confidence. Thank you Kelly Browne, you are a hair god!!! read more

I just left my haircut that Lindy did, she is AMAZING!!! I just said "I want it as short as we can go, with lots of layers to being out curls, but I still need to be able to pull it up because where I live it's 110 today and the summers are hot!!" She said got it and away she went shaping and working her magic! I will definitely go see her anytime I'm back in the area. I'm picky with hair and she nailed it! read more

I had my hair washed, cut & styled by Sierra ..my hair looks so good ! today Sierra added just a hint of color for summer ... nice ambiance to go with great people ! highly recommend read more

Bianca is the greatest stylist I've ever been to! I have had three cuts from her and have loved them every time. I thought the first one was the best haircut I've ever had, then thought the same with the second, and now the same with the third - somehow I love it more each time! She is amazing at listening to me ramble about what I want and repeating it back to me to confirm, as well as checking in throughout the haircut to make sure it's aligning with what I want. My natural wave pattern is kind of weird and Bianca is the only stylist that has ever given me a cut that looks fantastic styled or natural. Everyone that I've met at this salon is so kind and warm, and Bianca is so great to talk to and truly does amazing work. My only regret is that I didn't find her sooner! I seriously cannot recommend her enough, you won't regret it! read more

I had a wonderful experience with Kyle. This was the first time I had gotten a professional hair cut in years and he made me feel very confident and comfortable. I absolutely love my hair. I will definitely be coming back in the future! read more

Gervais Salon and Day Spa - Before & after! - Day Spas Near Me - Eugene, Oregon

Bianca has cut my difficult, very fine straight hair twice now and I am thrilled with the results. Bianca is comfortable to be with and a perfectionist when it comes to hair. I wear my hair very short and a bad or even a pretty decent cut looks chopped up as though an ax was used to cut it. I had to work around covid-19 work schedules but the salon was extremely safety conscious. And, I do mean, extremely! I would like more businesses to enact their procedures! read more

Did a consultation with Kelsey (IG: kelseymcd_aveda) . Quoted me $245-290. Was not able to be seen until a month later. Before we started on my hair i asked if she wanted to see my inspo pic said no. She was suppose to highlight my hair, blend out my roots, tone my hair, and possibly give me a haircut. I couldn't wait for my appt to get by haircut so I took that service off. She only blended my roots and toned my hair and still charged me $225. when she was drying my hair I asked "are we not doing highlights today?" & she just said, "No." even tho that was not the plan and she said we could achieve what I wanted in one sitting because I already had lightened hair. Then I followed up with, "do I need to come in on another day??" & she said yes and I'll get you the pricing for that. I was so uncomfortable and upset. Still paid it and tipped. Then next day called because i totally got ripped of and she said it was a "miscommunication" even tho I told her I have DM's with pics of what I wanted and she did not deliver that. She even said, "I thought we said not to do that color because it wouldn't go with your skin tone." Definitely racist leaning comment. I could want green hair who is she to decide what I get. Then said, "so what do you want me to do???" Did not offer to fix it of her own customer service due diligence. Nor a refund. Was told I could be put on a cancellation list in case any appointments opened up. Also, this is 30 days before my wedding and she could not make time to fix her mistake. Good thing I have screenshots to show our conversation even tho she had blocked me on Instagram. tell me you're guilty without telling me you're guilty. don't go to her if you want to be gaslit into thinking it's your fault when you did communicate clearly and even spoke up about it in the moment. DO NOT RECOMMEND GOING HERE AT ALL. Especially to Kelsey. Here are pics of my hair before (in a ponytail), after my failure of an appointment with Kelsey (hair down), and pics of what I asked for as per our dm's. read more

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Great salon! Very friendly staff. Everything is very clean. They're following all COVID protocols. I received a great haircut and would definitely go back again! read more

Amanda (level 2) did the absolute BEST job with my hair! I'm one of those people that's (sadly) not very knowledgeable about beauty topics so since I stopped being able to have girlfriends in college who would get inspired to chop off my hair, I haven't really known what to do with it. I just knew that it was getting heavy and hurting my head whenever I tied it up to get it out of the way so I wanted a cut that would be low maintenance, still make my round face not look like a bad dad selfie and maybe a fun, but professionally acceptable, color. I think what I really said was "I don't know what to do with this, can you please make it look nice without making my face look too large?" I'm not a salon person so I had no idea it would take literal hours but it breezed by because she is so kind, funny and thoughtful I'd actually go in just to hang out with her! She also took this ridiculous mop and turned it into something fun and bouncy, just in time for summer heat! I've gotten so many compliments about how healthy and shiny my hair looks (which I'm trying not to take personally...but they're seriously more numerous than the surprised ones I would get when I finally had to let my hair down at work because I'd get a headache). She also taught me how to maintain the color but respected that I didn't have the budget to come in for regular touchup sessions so we came up with a routine that would hold me over until the next time I could come in. It's definitely pricier than a free drunken girlfriend cut, but it was so worth the money and even when I wash my hair it's not bleeding everywhere like when I use a box dye! Thank you so much for your help, Mandy - I'm already working on getting my boyfriend set up for an appointment to fix his mop! read more

Gervais Salon and Day Spa - My hair after seeing Mandy! Hid 2 blue streaks in my newly black bob for some secret, but work acceptable, fun :) - Day Spas Near Me - Eugene, Oregon

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Fantastic service,great stylist. I had to do my hair for a wedding. We are not from the area and I was lucky to find this place. I hardly recommend the blow dry and style . read more

Had a good experience with the Willamette St location. Easy and transparent online booking system where you can see prices and availability of different stylists. Ample parking in back of the salon via Oak Alley. Appointment started on time, and Megan was super friendly and did a great job taming my poofy/wavy hair and suggesting ways of styling it. Aveda salons always try to sell you on a conditioning treatment or buying the products they used so be aware of that, but there was no pressure here at all. read more

Wow! I got a last minute reservation with Kiernan last weekend for a cut, and I LOVE it! I asked him to be bold, and he was! I have gotten more compliments on my hair than I have ever gotten from a haircut before. Thank you Kiernan! BTW, the reason I chose him was because a friend came back with an equally cute cut from him. read more

I have been here several times. The quality of salon services is very high. The reasons for only four stars: it doesn't have a relaxing, "day spa" vibe I've come to appreciate from high end salons. Staff are often loudly talking to each other if they don't have customers themselves. The new self check in is kind of chaotic, so you don't have the personal welcome and offer of tea that you used to. Finally, they recently raised their prices to give employees health care (and mandated paid sick leave) which is commendable, but that means I'm likely to tip less knowing that my service provider is not only receiving a living wage, but also benefits. I'm offended that the suggested tips remain at 15, 20, and 25 percent. If you're going to tip 25% on a hair service that is so expensive to start with, you're likely to know how to calculate that yourself. You raised the prices to provide more employee benefits, so expect customers to tip for excellence, not to make sure our stylist can afford to live. read more

A friend referred me to Megan after I had complimented her cut. Megan is amazing -- very professional, friendly and does an excellent job cutting hair! She made sure the cut was exactly what I wanted, and also gave great recommendations. Will definitely refer others here as well! The rest of the staff are also very friendly. read more

Great location! Such amazing staff, I always love going to get my hair cut! Everyone who works there makes you feel at home and comfortable and it's so easy to schedule services. read more

Got a whole new look with Amanda and she did an amazing job, this place makes you feel like royalty.

Katie did a really excellent job with my pixie cut! This is more of a high-end salon than I usually go to, but there are a range of prices here based on the stylists level of experience which is awesome. Everyone was extremely nice with added things like delish tea. Also I like how they told me about the Aveda stuff and used it on me so I could try it out but didn't go all aggressive with the product sales like some places do. read more

Love this place! Alyssa was able to save my length after I had a botched haircut at a different salon. My hair looks great now and feels so soft and healthy. Thank you so much for such a relaxing experience! I'll definitely be back when I'm in Eugene. read more

After three visits to this salon and three haircuts by Bianca, I can happily say this is my favorite salon and stylist...........EVER! The salon is beautiful, nice and clean and pleasant to walk into. Everyone working there is kind and helpful. The care I receive at every visit is top-notch with everyone being warm and welcoming. The care shown for customers is also shared between teammates there - this team truly enjoys working with each other and it shows! During my visits there, I see and hear how much they help and thank each other. It really provides for a great and positive experience. My time in Bianca's chair is AWESOME. Having curly hair I can say I've had some not-so-great experiences but in Bianca's chair - they are the BEST! I love my hair since she has been styling it! Bianca is a stylist who takes her time, asks questions to understand what her client is hoping for and how they work with their hair on their own. She is the first ever stylist I have come to where I could say "Do what you like - have fun with it" and I love what she does. Not only is she an amazing stylist - she is kind and caring soul. Thank you Gervais and Bianca! Y'all are amazing! read more

The best salon I've found since moving to Oregon! Katie knew her job, was honest with my hair, and I've never left a salon so happy! Think I finally found a permanent hairdresser. read more

Amanda is fantastic! I've seen her several times now for a haircut and (blond) highlights. She really listens to what you want, and is willing to go above and beyond to get it right. She's also kind, gentle and super easy going. I'm very happy! read more

I went here for a color and cut. I have really curly hair and have a hard time finding hair stylists who can cut my hair in a way that I like. Amanda did an amazing job cutting my hair and coloring it. She did a balayage which really blended into my natural hair color beautifully. Would recommend to a friend 10 out of 10. read more

Kiernan is the best hairstylist I've ever had. He is so sweet, very precise with his work, fast and efficient, and just a pleasure to be around. My hair is always looking fabulous when I leave there, if you want your hair to look good book it with Kiernan!!! You won't regret it! read more

Had an amazing waxing experience today! Julia was fast and very good at what she does. I also feel like this location is a little more laid back than the 5th street salon, which I appreciate on an early morning, fresh out of a shower.. I don't think I'll get a bikini wax with anyone else again.. read more

Okay, so I am in tears. In a good way :) I am 68 1/2 years old and just came home after an amazing appointment with Kelly Browne. Please understand that I have clung to my grey braid for YEARS! I had a wild hair to cut my hair and I met with Kelly yesterday in order to see who I was putting in charge of my valued locks. I completely was blown away and reassured by her professionalism, her vast experience with Aveda, AND even though she looked like she was 18 years old (she is NOT)---i chose to have her "do" me. My experience was magical and therapeutic. She even came up with a great idea for a fun color addition that I went for! Well, I came home, shampooed and dried my shorter locks and i looked in the mirror and LOVED who i saw :) isn't that the point? Thank you, Kelly, from the bottom of my heart. You ROCK and I will see you again soon! with a tremendous amount of respect for your skills and ability to connect with your client, Sandy XOXOXOXOXO read more