Ryan at Element Cycles installed new SRAM Axis brakes levers on my carbon fiber bike. My old brake…read morelevers were never right. The pistons were off and the electronic gear shifting was too slow. I love my new brake levers. My bike is now better than it was when I bought it 4 years ago. I feel like I have a new bike. Highly recommend this bike shop!

The owner employees here need to work on their sales skills. Went in to buy a new bike and they…read morewere not very interested in answering my questions. I recommend going to one of the other two bike shops in Redmond, much friendlier sales staff.

Got expert help getting my new e-bike geared up -- helmet sized and fitted, dayglo yellow wicking…read moresocks, phone holder. They didn't have the rear pack to fit my rack but went in depth recommending one and even price compared. Installed my iphone holder in seconds. On top of solid products and pricing, the vibe is chill and the people are friendly and expert. I'm new to Redmond and love having my new go-to bike shop. Thanks guys!

Came here for a quick repair service, the staff was very attentive and friendly and was able to…read moresqueeze me in and even find some savings for me on top of an already competitive price. Only thing was the parking lot in the back is a bit narrow and you have to bring your bike through the front entrance. I'll definitely revisit for any tuneups I need in the future!

My teenager and I've been coming for four months, started outside due to Covid-19 and have now…read moremoved inside. We absolutely love it! Kaitlin, RTC manager, and her team of amazing instructors have built a community that is supportive, encouraging, and loving. Come join us!

I recently took my '57 mint Schwinn Wasp in to have it put back together after shipping it from the…read moreeast coast. I had them add a back rack from a '58 Phantom that I'd procured while they were at it. It was promised by Friday and actually finished 4 days ahead of schedule. But the youngster who worked on the bike scarred the back fender, so the bike isn't mint any more, with a 1 by .5" scrape. He was very apologetic about it but geesh. The store gave me a $75 discount off the work and offered to take it to their paint shop, but I think I'll do the work. The bike is back in fine running order, but I don't think I'll be going back. There was a little girl and her dad buying a brand new Trek and although they remembered the water bottle, the salesperson did not recommend a lock. WTH?

The service and knowledge at this shop is excellent…read more We were looking for a bike for our kid and found the right bike at the right price. The interaction and buying experience was great. Highly recommend this shop

They have a huge inventory of bikes, bike accessories, and bike-adjacent things. They sold me the…read morebolt I needed for my bike for $2.20. A bit more than you'd pay at a hardware store but the peace of mind knowing it was the right part made it worth the purchase for me.

I have been riding bike's since 1983. I am very picky about who I trust with my bikes. Paul and…read morehis team in the Duvall shop are very accommodating, patient, and knowledgeable. I am so happy as a Duvall residence I have this convenient, friendly, and professional service from my local bike shop (LBS). I totally trust this team with any issue I may be having. They tell me the truth and give great advice. keep up the great work and if you not been to see what they offer. what are you waiting for? Randy Krause Very happy customer

After several stops into this store and dealing with indifferent, borderline rude and incompetent…read moreservice, I have to recommend avoiding this shop altogether. Latest experience was today (after having called them yesterday to check on MTB inventory and being told to come on in) I find they have nothing in stock. Whoever I engaged with seemed to truly not give a rats ass about knowing what I might be interested in buying and perhaps ordering from their suppliers, e.g. Specialized. What a bunch of ass clowns here. Hard to see how they stay in business.

Super helpful and knowledgeable staff! Great place to buy an e bike if you're looking for quality.read more

The staff are extremely unprofessional. Simple as that, i will never associate with this business…read moreagain because of how rude the staff were. 2k+ bike and took over a month to get the bike ready.

This place is great. Reece fitted my ski boots. Took the time to go through multiple brands and…read moreanswer questions. No hassle and excellent service. Also the best price. 30% value to internet retail with the sale they were running. Thanks Reece and Gerks.

I came in with my wife with our tandem about a month ago. This place is amazing, I wish I…read moreremembered names but they helped us right away. It was super nice there was another bike shop we went to and they said sorry we don't do tandems. But this place helped us right away. I felt bad because I was able to tip the first guy that helped us but when we came back later I didn't have cash. Thank yall for making our honeymoon great. If yall didn't help us I wasn't sure what we were going to do. I can't say enough nice things about this place everyone was super friendly and welcoming. Great job on hiring tip your bike techs they are getting you rolling they deserve it. Thanks for the hospitality we will 100% be back next time we are in town, shred up Gerks thanks again

Really great bike mechanic. I stopped in to buy shock lubricant and Adam spent a good deal of time…read moregiving me advice on how to approach the work of rebuilding my dropper post.

Can't line a chain line up for a 28 year customer for over $38,000 worth of bicycles over the…read moreyear's!