Got expert help getting my new e-bike geared up -- helmet sized and fitted, dayglo yellow wicking…read moresocks, phone holder. They didn't have the rear pack to fit my rack but went in depth recommending one and even price compared. Installed my iphone holder in seconds. On top of solid products and pricing, the vibe is chill and the people are friendly and expert. I'm new to Redmond and love having my new go-to bike shop. Thanks guys!

Came here for a quick repair service, the staff was very attentive and friendly and was able to…read moresqueeze me in and even find some savings for me on top of an already competitive price. Only thing was the parking lot in the back is a bit narrow and you have to bring your bike through the front entrance. I'll definitely revisit for any tuneups I need in the future!

My husband and I worked with Victor to purchase our new Aventon bikes. Victor was AMAZING. His…read morecustomer service was top notch. The other people in the store also were super helpful. Highly recomment.

Great customer service, staffs are very knowledgeable and they have couple shop dogs that are super…read morefriendly

Went on some excellent shuttle rides on Tiger Mountain. Best way to ride tiger…read more Super friendly and knowledgeable. 10/10 would shred again.

Reservation cancelled at the last second leaving me high and dry…read more Came up to Seattle for work and two weekends of riding, both were booked through Evo/Compass. The first weekend went great with them meeting me at the trail head and being flexible with pickup time. The day before my Saturday rental I got a cancellation notification from Compass letting me know I no longer had a reservation leaving me high and dry as no other shops had a rental available on such short notice.

Dan is truly one of a kind, a former bike racer & veteran of the bike industry, with unparalleled…read moreknowledge & skill in bikeology! He's hard working, service oriented and reasonably priced. Needless to say, he's also overworked because all of us lucky customers won't go anywhere else

Dan runs the only bike service on Mercer island. He was a lifesaver when I had a bad flat, but it…read morealso gave me an opportunity to share the treasure trove of his experience in the bike industry. He clearly loves bikes -- he's the founder of Maxxis tires and a prolific inventor. And he's the kindest, sweetest soul I've come across in a bike shop.

Specialized Turbo Levo service and repair. Required motor replacement and warranty approval. Did a…read moregreat job with personalized service. Bike runs like new. Will return.

I wouldn't do business here. Over priced items and service's…read moreif you compare to other bike and ski shops. there is much better priced shops that You can save around 100$ - 200$ if you rent a seasonal snowboard package.

Thanks to the guys at GHYbikes a great local bike shop in Renton, WA!Very helpful and had a set of…read moreThickslick tires in stock.

Killer Staff!!! Amazing selection for bmx which is suuuuper rare these days and if you need…read moresomething done they knock it out quick!!!

I'm not a big fan of single-brand "concept" stores. They tend to be characterless and uninviting…read more This was no exception. I walked in. The salesperson was finishing up with another customer. I was then promptly ignored as other customers walked in the door and he started talking to them (despite the fact that I was standing right in front of the salesperson). I was actually interested in getting a new floor pump. I was waiting for the sales guy to stop even for just as second to say, "are you doing okay?", but nope. I guess I didn't rate for whatever reason. Perceived fitness level, income....? I checked out the floor pumps. They didn't seem to be particularly well made, although the Dual Charger gets good reviews online. No reaction from the sales person as he dealt with other people and ignored me. I heard guys in the back, service area, talking, talking, talking. Did the one sales guy holler to the back and get someone to come out since he apparently can only deal with one customer at a time? Nope. I started to make my way out but stopped to look at the shoes that had clearance signage, but couldn't actually get at them because they were blocked by multiples bikes still in boxes shoved up against the shoe display. One more chance for anyone in the store to try to sell me something. I didn't even get a "thanks for stopping in". This is a real shame. A Trek was the first "real" bike I bought with my own money as a teenager. I have fond memories of Trek. I'm just getting back into cycling again. I actually have money to spend at this stage of my life. The single most important thing you can do in retail is acknowledge and greet the customer. And as the saying goes, you only have one chance to make a first impression. I bought a pump elsewhere, as well as some jerseys and shorts. (Full disclosure: if I seem a little harsh, I worked in bicycle and outdoor retail for 10 years, as a tech, service manager and store manager. I used to be quite passionate about cycling, hence I have opinions.)

I called today because I was gifted an older Trek road bike that I got serviced somewhere else. I…read morehad called previously because I was unsure on where the serial number was located. As I shared the serial number over the phone, the staff person was not able to locate it in the computer. The rationale was that if the bike fell between a timeframe of specific years there was no record. The associate appeared helpful and listed the colors of the bikes by year and suggested I go on eBay or another site I don't recall to look up the bike. Now, there's nothing wrong with the over the phone service and the staff seemed like they did their job. Having worked in customer service and sales, I've had associates take down my name and number, do some research, and locate the a skew and model. I've also had associates ask me if there was anything they could do to help further make the customer experience stand out? This could be, come in the shop. I can talk to you about the warranty to see if anything is covered, or feel free and send me pics via email to send to corporate. The funny thing is, recycled cycles pulled up the picture of the bike, eyeballed the year and gave me price of the worth in 5 minutes. Even though they didn't work for Trek they knew their bikes. As a potential Trek customer, I hope that staff are trained to know about the history of the products they are selling and not just the latest models. I hope this can be a learning opportunity at Trek to please try a little harder as this experience needs a tune up.

Great service. Fast and overall a great guy. Even while he was busy, he went out of his way to give…read moreme a quick helping hand.

A week ago I purchased the Force 100 Disc from the Gerard Cycles website and I couldn't be more…read moresatisfied! The bike is extremely responsive, comfortable to ride, and climbs like bat out if hell. What was really great about my purchase was that although the bike was purchased online, I was able to specify all of my equipment choices from the saddle/wheels down to the handlebar tape I like. 10/10 would recommend!