We live in Amesbury and utilize the Amesbury branch of Align Credit Union. Align is a wonderful…read morecredit union located right in our community. We have used a variety of services offered and always experience fantastic customer service! All credit union employees are so personable and friendly. They take their time and you never feel rushed. It's always such a pleasant experience when we visit the branch. We have done business with the credit union in many facets. Whether online or in-person, we are met with the same great service. We have needed guidance through a variety of different needs and customer service has always been there to answer questions with knowledge and patience.

I have told my wife multiple times I shouldve stayed at the credit union I was originally with…read morebefore moving to the area. Their Member Call Center is awful. Called multiple times, saved a place in line multiple times 3 hours after the first call nothing. Can't get a direct line to my Amesbury Branch either.

Their customer service sucks!! Every time I come in to do ANYTHING it takes FOREVER! They're nice…read morebut so slow YOU become irritated. NEVER COME to the Adam's St Branch near Lower Mills!! The worst!!

This is one of the many names it's changed to over the years. The customer service is horrible,…read moreanytime I actually get a human over the phone I'm met with a horrible attitude. Or, better yet, I get the runaround as if I don't exist as a customer there. There's no transparency in any changes and customers are treated as if we're the issue. Banking sucks as it is, I'm so tired of dealing with crap service from a company that is meant to SERVE the public.

Great local bank with great rates and service. When my regular bank could not offer a 10 year fixed…read morerate on a commercial loan I discovered this great bank. David was quick with responses and follow up and the loan closed with no drama on time. I plan on using them often in the future.

No bail out money needed here! These guys provide all the services of a big bank with the kindness…read moreand personality of working with real members of the community. It's a classic old bank that's been serving the community for over 100 years. They offer good credit and rates and have all the bells and whistles of a big bank like online banking and bill pay and mobile banking. They're there for you for loans, CD's, savings accounts, checking accounts, etc. And best of all they're like family.

Takes them 8 months to fix a bank problem..lalalslalalslalalslslsls…read morellllllĺĺllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllll

After dealing with TD bank for several years Pentucket bank is like breathing fresh air…read more TD bank turns its back on you when you need them and also mislead on what ever loan you get going as far as using little hidden areas that give them some right to change your agreement ,,thats why I left them Pentucket bank reached out and welcomed me both for my business as well as my home,, they are honest and work very hard to help you . Special thank you to. Samantha A Petrou ,commercial loan officer. Andrea Leal Jessie , residential loan officer an Old fashion honest bank .. just simply the best.

Do not waste your time here if you are looking for a loan: we applied here for a $100k HELOC…read more Wife and I each have 800 FICO scores, over $500k in assets (mostly in the stocks). Long story short, after TEN WEEKS we still had no loan, and they couldn't even give us an estimate of WHEN or even IF we could get a loan. They told us 'soon' for a month and a half - clearly stalling. We went to Citizens Bank, opened an acct and had our HELOC cash in 3 weeks. Align are bozos. Don't waste your time. If I could give them less than one star, I would.

Went to the Haverhill branch to open an IRA account, the teller (Rita who is very sweet and helpful…read moreevery time), messaged Freddy that we were there for that. 35 minutes later we were still waiting with no acknowledgement from Freddy or the other manager that was in and out of his office. As a longtime CU member physically sitting IN the lobby while holding a large check, I was ready to open yet another new account. I was patient for the first 20 mins, but then got more & more annoyed that Freddy was still on the SAME phone call with the same member for over 35 minutes! He could have put the call on hold or called back to show some courtesy to the members like us that actually took the time out of our day to visit the branch in person. We finally just walked out the door without any service, I thought Align had more respect for their members and this was beyond disappointing.

I'm So Happy That I'm A Client of this Wonderful Bank!! I'm A Client of the Methuen, Massachusetts…read moreBranch on Burnham Rd.,...and Whether I Go In To Make A Transaction, Go Into the (Easy to Use) App, or Call With A Question or Concern, I Always Feel Like I'm Their Only Client!! I'm NOT A Rich Person, and Like Many People, Live Pay-Check to Pay-Check, But Everyone, From Assoc. Branch Manager-Nancy LaMonica, to the Tellers, ALWAYS Trea

I've been a customer at The Savings Bank in downtown Andover, MA for over 4 years. From the first…read moreday I entered that establishment, I've never been treated less than a VIP. I love how they eagle watch my checking account, always on the alert for suspicious activity and immediately notifying me when there is such activity. I've used all types of financial institutions during my life time, I've never had such a comforting sense of individualized and personal customer care from any bank I've ever used. The staff at this bank just knows how to make you feel like you're part of their family. Always offering great advice on handling your personal finances and expediently delivering on everything they commit to. It's a small, privately run establishment but, like they say, big things do come in small packages. And here's a true testament to that: Just 9 days ago, I lost my pride and joy pup, Riley, to a hit and run driver. We had just gotten back from a 1/2 day in the woods playing all kinds of fun doggy games. In an instant he was taken from me. Since Riley was 9 weeks old, he use to go to The Savings Bank with me whenever I was making bank deposits. He just loved everyone there because they were all over him, spoiling him with tasty treats and lots of praises. When they all heard about Riley's demise, each and every one of them stopped what they were doing and came to me to console me with heartfelt sympathy and genuine empathy only found in the deepest of kind souls. Exactly 8 days later, I received the most beautiful sympathy card signed by the entire staff at TSB. I was in tears over how sincere this thoughtful sentiment was. I must mention the main people who make this operation the best bank in town. Starting from the top, Maria, the branch manager, who has professionally and watchfully guided me out of potentially financial devastation. She's real, she's honest, and she's down to earth. Love her! Then there's Elizabeth, the Accounts manager. The same as Maria, sincere, sweet, and genuinely concerned about the welfare and security of your account(s). I recently had the privilege of running into Elizabeth and her awesome beau at a restaurant. We all sat together and enjoyed great memories of Riley and shared many wonderful personal stories. A great bonding experience! There's a gentleman there named Matt B. This guy can light up a stadium with his warm, genuine personality. Matt is never anything but right-on with his professionalism, compliments, impeccable manners, and jovial disposition. He runs deep and, for a young guy in his early 20's, exhibits great promise for a very bright future. The teller, Despenza (hope I spelled that right!), is yet another teller who is spot on with superb customer service. Sweet, loving, and down-to-earth, just like they all are. All the other employees there always smile at me and wave from a distance. That's just how they all run, and it's awesomely warming to go there on a weekly basis. Not being a big corporate bank has a lot of merit. You might give up a few perks the big banks offer but, in return, you get the best attention to your financial needs on a very personal level, they never treat you like just a number , they work with you, not against you, and, the most important, they're always watching your back, and you can't help but notice the pride they take in doing so. I can't say enough good about them. I just hope I don't lose a one of them to another financial institution because they're so darn good at what they do. Love you guys!!!

Call says do you want extension # but no departments extensions listed. Do you want directory by…read morename but no manager names listed. Try to leave a message to return my call -n way is that going to happen. Call and request customer service or bank manager or teller to call. No way to even leave a message as they only have virtual assistant for ways to process money, no problem assistance. You have to drive to Newburyport MA to do anything.

Best customer service I've ever experienced. Liz is the queen! When they say they will call, they…read moredo. Best decision to get home equity line of credit from them. Can't sat enough!

I recommend this bank for its interest rates for loans and savings accounts. After checking around…read moreand comparing they also have less fees than most others. The staff members are very helpful and accommodating. They answered all questions with a smile. I like the fact that loans stay with them for the life of the loan.