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    Align Credit Union

    2.5 (12 reviews)
    Open 8:30 am - 4:30 pm

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    Services - Align Credit Union

    Personal banking

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    8 years ago

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    8 years ago

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    Ask the Community - Align Credit Union

    Georgetown Bank

    Georgetown Bank

    (7 reviews)

    I have been a customer for about twenty years. I really only remember one problem that happened in…read morethe past year. It was quite a challenge but got fixed. But now my ex husband passed away and that was reported to the bank. They returned benefits checks that were due me because they reported that I had decreased. I only found out because I was speaking to Social Security snd they found the bank's error. I contacted the bank. A person that had written a letter to my brother about my passing, with inaccurate information on what they did with some benefit monies, could not even bother to contact me and to offer an apology. He relayed a message through someone for me to fix the problem by calling Social Security. They found the problem the bank had created. This man is VP Director of Customer Experience. I would say this was a significant failure in his job.

    I have been a customer of the Georgetown Savings Bank in Rowley for approximately 20 years. I do…read moreall my banking online and very seldom come in contact with customer service...until recently. I found the bank tellers inexperienced and unable to communicate in a positive friendly manner. The bank manager was not at all helpful, she was rude and just couldn't be bothered to talk to me... didn't even ask my name ! Totally unprofessional and unacceptable behavior from someone who is employed in a position of responsibility. Georgetown Bank in Rowley has been in business for many years yet fail to understand the value of good customer service.

    Align Credit Union - banks - Updated May 2026

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