They hire these young people and give them titles. And, they "ACT" are Entitle! I have been with…read morebank for over 40yrs. There is language barrier in this BANK!

New manager Matthew Russo is so unprofessional. Customer for 20+ years and shut down my accounts…read morebecause I refused to share my tax returns when I don't have any mortgages there. Don't do business here you'll get screwed.

Worst place ever. Went to pay mortgage, they deposited in checking. Drive through is a waste. I…read moresent a payment. A woman responded. I watched her sit down and waited on 4 people. Then looked at me.She walked over and said how can I help you. I said I all ready sent it to you. You looked at it and sat down to help others. I was the only one in the drive thru. But over 15 minutes I could not see the end of the line. I don't think anyone is in charge over at this facility. I have called Lowell main branch. They know about problems over there but nothing seems to get better. They actually said to go to a different location. When rates come down I am getting away from this Credit Union. Good luck to your other customers. I'm sure they are all about the same. I absolutely will not message you people. Calling has not done 1 thing to correct anything. I feel it is useless. But this got your attention. It's a shame, this is the only way to make people understand. I had 4 problems last year. All major problems, spending at least 20 minutes talking to someone in the Lowell main branch. So replying to you won't fix a thing.

This credit union is awesome. We have participated since 1985. We travel a lot and have never had…read morea problem with our finances and access to our funds. I have called them many times over the years to resolve all kinds of little issues and always was given professional, personal and speedy service. I would recommend them to everyone. They beat the big Banks by a mile for personal service..

I just had the most horrible experience with this credit union, i applied for a loan and in an hour…read morei received a call from an employee name Diane, she left me a voicemail and i called her back she laughed at my credit score and told me before i even apply for a loan i have to fix my credit score, i was very confused and asked to speak to a manger she clicked on me i called again, a woman picked up the phone and i asked her to speak to a manger she stated that her name is Diane and she is the manger i told her what was going on and she told me that she will take care of it, she didn't ask me what was the employee name i asked her what was her name again and she told me her name was Katherine i asked her i thought your name was Diane, she screamed at me and told me to stop harassing them She also told me that she'll make sure i won't ever contact them again or even open up an account with them. I was very shocked of the way they handle things very unprofessional.

Granit State Credit Union charges $37.50 to make a withdrawal at an ATM other than their own. That…read moreis highway Robbery as far as I am concerned. They are closed Saturdays and close at 5pm M-F which makes it harder to get to their bank. Shame on them We used the same institution to withdraw from our other bank and were charged $4.99 which our bank refunded using our debit card from their bank, we used GSCU debit card and were charged $37.50 So GSCU does charge I dont see any refund of that amount from GSCU

We have been working with this branch for nearly 8 years now when we financed a car and have had…read morenothing but wonderful experiences. Recently we got ourselves in a hard situation and the branch manager, Mrs. Cook, bent over backwards to help us. This bank/branch is what banking used to be, part of the community and caring of its members. They have that personal consideration for every persons situation and do their best to help. I cannot recommend them enough!

My husband is on life support and fell and broke his hip and arm. He was not able to come home from…read morerehab unless he had a wheelchair ramp and roll in shower stall. The cost of both was beyond our budget. Methuen Co-Operative bank per President Robert Armano has a program that helped us greatly. Ron Marsan who is a contractor donated his time and built the ramp and Methuen Co-Operative Bank donated the materials. Without their generosity, my husband would not have been able to come home and if he did, would have been house bound. We are truly grateful to Methuen Co-Operative Bank, Robert Armano, President and Ron Marsan & Son Contracting. I am so glad we have them in our community. Thomas & Diane Bell, Methuen, MA

The staff have always been great…read more My main complaint is the recent change in hours of operation. Why does the bank close at 5pm now! Most people get out of work at 5pm! I'm seriously considering leaving Methuen co-op because of this. It shouldn't have to be a hassle to go to the bank, right in the middle of the day.

Seems like we are always looking for that small-town, traditional banking feel, and I'm not sure…read morethat it gets any better than Pentucket Bank. We've always experienced excellent customer service and we've been 100% satisfied with our banking.

From the owner: Pentucket Bank was established when we received our Mutual Charter in March, 1891 and opened for…read morebusiness four hours a week at 35 Washington Street in Haverhill. Today, we still do not have stockholders to please or to pay dividends to. This allows us to provide a high level of personalized service to our customers and to provide stability and support to the communities we serve. Because we are not obligated to pay stockholders we can focus on our customers, the needs of our local communities and the long term development and growth of the bank and its customers. These are the major reasons why we are committed to remaining a mutual bank for many years to come. We have also been recognized for our strong business practices by Bauer Financial Inc. an independent bank rating firm. Bauer Financial has recognized Pentucket Bank as a superior 5 Star rated Bank for more than 20 consecutive years. Only 7% of the Nation's Banks can maintain this designation. Additionally, when you bank with Pentucket Bank you can be confident that all of your deposits are insured in full, even beyond the $250,000 insured by the FDIC. With the Depositors Insurance Fund (DIF), ALL of your deposits are insured in full.

Left a conglomerate bank and came here. World of difference!…read more The service here is amazing. When we purchased a home I felt like the loan officer we worked with (who got promoted to VP) really took the time to know us. She really cared, went the extra mile and deserved that promotion. Some of the systems seem a little dated compared to other banks, but I'll give them time to catch up because the service is so good.

Great place to bank- been a customer for many years. Great people who serve their customers well.read more

I'm So Happy That I'm A Client of this Wonderful Bank!! I'm A Client of the Methuen, Massachusetts…read moreBranch on Burnham Rd.,...and Whether I Go In To Make A Transaction, Go Into the (Easy to Use) App, or Call With A Question or Concern, I Always Feel Like I'm Their Only Client!! I'm NOT A Rich Person, and Like Many People, Live Pay-Check to Pay-Check, But Everyone, From Assoc. Branch Manager-Nancy LaMonica, to the Tellers, ALWAYS Trea

I've been a customer at The Savings Bank in downtown Andover, MA for over 4 years. From the first…read moreday I entered that establishment, I've never been treated less than a VIP. I love how they eagle watch my checking account, always on the alert for suspicious activity and immediately notifying me when there is such activity. I've used all types of financial institutions during my life time, I've never had such a comforting sense of individualized and personal customer care from any bank I've ever used. The staff at this bank just knows how to make you feel like you're part of their family. Always offering great advice on handling your personal finances and expediently delivering on everything they commit to. It's a small, privately run establishment but, like they say, big things do come in small packages. And here's a true testament to that: Just 9 days ago, I lost my pride and joy pup, Riley, to a hit and run driver. We had just gotten back from a 1/2 day in the woods playing all kinds of fun doggy games. In an instant he was taken from me. Since Riley was 9 weeks old, he use to go to The Savings Bank with me whenever I was making bank deposits. He just loved everyone there because they were all over him, spoiling him with tasty treats and lots of praises. When they all heard about Riley's demise, each and every one of them stopped what they were doing and came to me to console me with heartfelt sympathy and genuine empathy only found in the deepest of kind souls. Exactly 8 days later, I received the most beautiful sympathy card signed by the entire staff at TSB. I was in tears over how sincere this thoughtful sentiment was. I must mention the main people who make this operation the best bank in town. Starting from the top, Maria, the branch manager, who has professionally and watchfully guided me out of potentially financial devastation. She's real, she's honest, and she's down to earth. Love her! Then there's Elizabeth, the Accounts manager. The same as Maria, sincere, sweet, and genuinely concerned about the welfare and security of your account(s). I recently had the privilege of running into Elizabeth and her awesome beau at a restaurant. We all sat together and enjoyed great memories of Riley and shared many wonderful personal stories. A great bonding experience! There's a gentleman there named Matt B. This guy can light up a stadium with his warm, genuine personality. Matt is never anything but right-on with his professionalism, compliments, impeccable manners, and jovial disposition. He runs deep and, for a young guy in his early 20's, exhibits great promise for a very bright future. The teller, Despenza (hope I spelled that right!), is yet another teller who is spot on with superb customer service. Sweet, loving, and down-to-earth, just like they all are. All the other employees there always smile at me and wave from a distance. That's just how they all run, and it's awesomely warming to go there on a weekly basis. Not being a big corporate bank has a lot of merit. You might give up a few perks the big banks offer but, in return, you get the best attention to your financial needs on a very personal level, they never treat you like just a number , they work with you, not against you, and, the most important, they're always watching your back, and you can't help but notice the pride they take in doing so. I can't say enough good about them. I just hope I don't lose a one of them to another financial institution because they're so darn good at what they do. Love you guys!!!

I was a loyal customer for 15 years, including direct deposit, mortgage, refinancing, etc. In 2025,…read morethey paid a monthly automatic charge I had set up twice, and admitted to it being their mistake. They refused to make it right, and told me it was up to me to go after the funds ($2700) myself. Unbelievable. AVOID THIS CREDIT UNION!

I was a customer of this bank for a long time. I sold a picture to an artist in Maine. Then, I was…read moreovernighted a check from the buyer and asked the bank to please verify the check where they said only if I deposited the check. I did , then a couple days later I was informed it bounced, never spending a dime of it. My account was restricted and I was questioned with all my other transactions.... I had to close the account and chose another bank in town. I'm very disappointed....