After a few weeks they were able to get my money back. I was so relieved because hackers are…read moreeverywhere and now I know, not to open wi5 no where.

Sting focus on customer service, you really feel like you are a VIP when interacting with the…read morestaff. If you are tired of being an an anonymous account number with a big name bank this is the right place for you. From start to finish they are focused observing their customers and have been pleased to make the switch from a big brand bank to the JDCU. Glad and proud to be a member.

Nicest little bank around. Why be in a mega bank when you can get everything you want or need at…read morea small, local, caring bank? They want your business. Only about 10 branches, all local. Fully insured, so your money is never endangered. Personal and business accounts. EVERY service you need: There is a national ATM network, debit/credit/check/ATM card, free checking, unlimited checking transactions, free online banking, check images available, notary, etc etc!! Caring, competent, and nice management - (Nancy and Gertrude). When I wrote a check from the wrong account and overdrew it, I got a nice personal call from the manager letting me know, so I could straighten it out that same day, and avoid any more fees. We now have multiple free checking accounts there (free because I keep $500 in a savings account). We are in the process of moving all accounts from Bank of America, after a few months trial at Northern Bank - they are the winner.

After 8 years with this bank of uncooperative service, I have decided to close my account. Every…read moretime I request any service from a teller other than to take my deposit (notarize a document, issue a cashier's check, etc.) I am met with resistance and red tape. I have never dealt with a bank that is so unwilling to help customers.

I love this bank! I don't know why anyone would use a large impersonal bank when you can get so…read moremuch better service and lower fees here. You can get through to people on the phone and it's a real employee who actually tries to solve your problem not an overseas telecenter reading off a script. Also Middlesex savings bank has much lower fees than I found elsewhere. For example when using the debit card overseas they give you the exact exchange rate unlike many large banks which will gouge you with fees and an exchange rate in their favor. I don't know of any other bank that has such a good rate for overseas charges as just one example. Also they're fairly careful about the security of accounts unlike many large banks.

Lucky is the best works at the Dcu Marlboro Branch. She is very and I highly recommend her and…read moreDcu thank you Paul Egizi

If I could give this place zero stars I would. They are complete idiots here. They actually don't…read moreknow how to do anything and nor did they even try to work with me. I've been a member here since 2008 and they couldn't even open a tenant escrow account if their life depended on it.

Great bank with old-fashioned customer service. Real phone numbers that connect to real people…read morewithout the big-bank runaround. Great in-person service without an appointment. And, the people are always there to help; in fact last week the branch manager came out to help me. They also offer free checking and savings, with no minimum, and the interest rates on interest-bearing accounts are about equal to or better than other banks. Another plus is that they do a lot of things for the local community. This is the bank I recommend to others in the area looking for a banking relationship.

I've had three banks and this one by far has the best policies. I love that with my checking…read moreaccount getting direct deposit, they rebate up to $15 in ATM fees a month. The staff has always been exceptionally friendly with me, and I've never had a single issue with them financially (which is saying a lot given my experiences at other small town banks). I definitely prefer using a more local bank to a National one, and RBT is a good one for sure. Interest rates are fair, if not generous, and they require no minimum balance for most of their account types. If you're just a simple human looking for simple banking like I was then RBT is definitely the way to go.

I've been a member of his credit union for about 10 years. In better economic times, I set up CDs…read morefor my family and earned incredible interest. You could add money to your CDs and accrue interest on that amount too. Very rare that banks offer that deal, so I used to wait til one CD expired and then folded it into one with a longer term. Was great. Rates are crummy now, so I don't bother .... I was in here yesterday to deal with savings bonds. The process was very complicated because I was dealing with someone else's bonds, and even though it took three people (and 2.5 hrs) to figure it out, it finally got done. As usual, everyone was very pleasant, professional, and helpful, and they apologized profusely and often that it was taking so long. The newbie who entered amounts had a total that didn't match the one I had, so she (and the two others) tried to determine why. My total was correct. For some reason, I didn't mind waiting. Guess I realized my prize for being patient would be the mini-Snickers that was in the little candy jar in front of me. They didn't pretend to know answers or contradict each other, but among the three of them, they finished the task. All I cared about is that everything got done, and no one had an attitude. This particular branch has a drive-up ATM, self-service coin machine (I don't believe they charge a percentage), and an Internet café. Tip: If you're wiring money from one credit union to another, they waive the $15 x 2 transfer fee ($15 at the origin and $15 at the destination). Go figure.

Lousy customer service if you have cash deposits. The bank's policy is to make you use their coin…read moremachine for all cash deposits, even if you only have a penny. As a business owner who deposits cash multiple times a week, this is such a ridiculous waste of time. I was in there today and the teller told me to get behind a guy who had a 3-gallon bucket of coins to use the single machine in their lobby. I took the 20 minute and left to go to a different bank...

Such welcoming employees and always have a quick smooth transition making transactions. I just wish…read morethey offered later banking hours at least one day a week.

Been using msb for almost 15 years. Great for business and personal banking. Will continue to…read morerecommend msb.

A great bank to do business with. I have my business accounts here and will soon be switching my…read morepersonal accounts over. This is what banks used to be; personal, professional, and on a first name basis. You're always greeted by name and treated like part of a family, not like cattle covered in dollar signs like at larger banks. Brian has been a pleasure to work with.

I made an appointment for something I could complete over phone. I made an appointment arrived 19…read moreminutes early and was not seen till. Someone took a member before me and after the member left they ignored me for another 10 minutes. 21 minutes after my appointment I was helped hopefully I never need to go back

Bank used to be good but when it got bought out it went down hill greed took over not working…read more class sad miss how it was before