This is the WORST bank ever!! I have had nothing but problems and today is the last of this, I am…read moreclosing my account as soon as my direct deposit goes to my other bank. I was told that it takes 2 weeks to transfer and it's "not them it's my employer". We'll see about that. I went in yesterday to cash in some coins. The coin machine was not working, so I went back today. There was an elderly man trying to use the machine. He clearly did NOT know what he was doing. One of the tellers was standing outside taking up an entire parking spot and looked at me, did nothing. I would have been in there before this man had she gotten out of the way. My coins took 1 minute after waiting for 25 minutes to use the machine. Instead of helping the man, the tellers are just standing there without anyone in line talking. The girl with the black and white hair was extremely rude to me. I asked her why she can't help this man and she just stared at me. She then came up with "he was here first". I was there first but couldn't park because the teller was in the way with the man's door wide open. She was helping him bring in jars and jars of pennies. Then she leaves him to shake pennies out of bottles for 25 minutes. He had almost jammed the machine. Then he said he had to go get more coins out of his car. What the tellers could have done was just cashed out what he had so far and added the slips together. "No, that's not an option". Neither is hand counting change, I get "we can't do that either". They also could have helped this man, but chose not to. I am disabled and was in excruciating pain waiting for this 25 minute transaction to be over. As soon as I am able to see my direct deposit, I am done with this bank. Branches are closing, they do not have cash back checking anymore. Instead they punish you if you don't have $500.00 in your account each month and charge a $5.00 "maintenance fee". Their hours are awful. Closed on Saturdays. Another time I went in there and closed an overdraft protection loan because I paid it off, they didn't close it. I see my account still there with fees on it which went to my son's account. If you are considering doing ANY business with this bank, you should definitely think twice. It is a horrible bank with horrible customer service.

These guys are great. Always courteous and helpful. They have been known to waive a fee or two…read more Great hours including Sunday! When you call them an actual human picks up instead of a machine. Nice old fashioned service with modern products.

If I could rate TD less than one star I would. The front of house staff (tellers-ASM) are great but…read moreTD as a whole and the Branch manager of this location are both atrocious. I was waiting for some sizable checks from the insurance company so that construction could continue on my residence, I had been paying the contractor out of my pocket. TD held the mortgage so I reached out to the manger ahead of time to let her know so that she could work on the process on her end as the bank needed to sign off on the checks. I stressed the importance of this as I had to pay the contractor and I was aware it was summer and vacation season for many. She assured me it would be taken care of. Well when she didn't respond to my phone calls and emails a couple of days later I called the branch and was told she went on vacation. She did so without informing her staff of anything that was going on. She did the one thing she assured me would not happen. Her staff got it taken care of after some time, I never even received an apology from her. Not that I was surprised at that she was a very judgmental woman from the beginning. When I went into speak with her the first time and told her the amount of the checks she looked at me and asked me if I burned my house down. Apparently a professional woman can't wear jeans and a T-shirt and some skulls on her day off without being judged. While this branch is awful TD as a whole is horrific. Think twice about getting your mortgage through them. They nitpicked every detail on all my bank information from the letterhead it was on to what side of the paper the account type was written on. Then about a week and a half later they get back to me telling me the names don't match. I'm sorry wouldn't the names be the first thing you checked??!!

TD Bank in Merrimack has a great staff and I am always greeted warmly when I go in to make…read moredeposits. I have been banking there for several years and am always pleased with the great level of service I receive.

My bank since 2009 and this is the branch we opened our accounts in and use for 99% of all…read moretransactions. It is a convenient location and the traffic light is a great help getting in and out from busy Route 38/Main Street. Whether at the drive-up or inside counter, the staff is always professional and friendly and treat you like you are a valued customer. We appreciate the bank's conservative approach to handling money and that they are local. A good array of services and we like their high-interest savings as a place to 'park' a combination emergency/major projects/dreams fund away from the volatility of 'Wall St'

My local bank when I lived in Tewksbury and I still maintain an account here. They still charge…read morechecking fees but have agreeable customer service.

It's been around for 100 years now, and there's a good reason that St. Mary's Bank named Best…read moreCredit Union. The service I've received is above excellent, the people friendly and helpful. It reminds me of what good service standards used to be. Completely opposite of the terrible, fee touting banks such as Bank of America... these guys are a good old fashioned bank. They do have online services and modern conveniences, but behind it, they are here to help, not charge fees. If you're looking for a good bank to deal with, it's these guys.

Slowest service ever. 45 minute wait, and counting, just talk to someone. Three full offices and…read moreonly one person assisting people.

Although I opened my accounts up at other NBT locations in NY and MA, I have recently ended up at…read morethe Nashua branch on a couple of occasions for transactions. Ive used a teller to handle either deposits that I did not want to put through an ATM or some other transaction like a bank check. The tellers have always been outgoing, friendly and efficient. Its worth noting that the customer service by this branch's staff is exceptional. On one notable occasion I had to get a sizable bank check and the teller was fairly new and still training. Unbeknownst to me they had given me the check without a signature on it. I left the bank and had already driven away when the bank manager called my cell to ask me to return and get the check signed. They were very apologetic and handled the situation professionally. The way in which they handled it actually left me with a positive impression that overshadowed the inconvenience of the original mistake. This location is on main street in downtown Nashua. Parking is either metered street parking or the city garage. ATM is the "enhanced" kind that does not require envelopes for deposits. If youre in the area looking at banking options, I recommend NBT. They are a little bigger than a local but smaller than the mega giants.

I just wanted to thank Tera who gave excellent customer service service when I visited the Pelham,…read moreNH branch with my mom last week. My mom was worried that a deposit hadn't gone through and Tera expertly put my mom at ease by explaining that it wouldn't appear on the most recent statement yet but the deposit went through successfully. I really appreciate how she treated my mom with care and respect even though my mom was initially very upset about it. She left in a much better mood thanks to Tera's excellent communication skills. Thanks again, Tera!

The bank acquired Enterprise Bank, they changed. Their infrastructure is very outdated. Online…read morebanking is a joke. They actually cut a check to pay bills and it takes forever to reach the payees. Good luck paying credit card on time. I was traveling overseas and logged in one time, they locked my account. There are definitely better alternatives than this bank.

I went to this bank once before when I needed a cash advance. I had no issue before and was able to…read moreget the 2000 dollars I needed. This time I was helped by a nice woman named Jacqueline. However, she kept getting interrupted by a large teller next to her who kept butting in and not minding her business. Anyways, she told me I could only get $1000. I told the woman she was rude and I left. If it was just Jacqueline, I would have done business with this bank. By the way, I went next door to Citizens and they said I could do a cash advance with any amount, so they got my business. Plus, the woman there was really nice.

My experiences at this bank, which includes checking, savings accounts and home equity line of…read morecredit has always been exceptionally good.

Call says do you want extension # but no departments extensions listed. Do you want directory by…read morename but no manager names listed. Try to leave a message to return my call -n way is that going to happen. Call and request customer service or bank manager or teller to call. No way to even leave a message as they only have virtual assistant for ways to process money, no problem assistance. You have to drive to Newburyport MA to do anything.

Best customer service I've ever experienced. Liz is the queen! When they say they will call, they…read moredo. Best decision to get home equity line of credit from them. Can't sat enough!