I honestly can not rate , I arrive this morning teller says hello, she looks busy I appreciate the acknowledgement continue to wait. She say hello again i proceed to window explaining my needs entering my card. She continues doing her other task and unforms .it will be a few minutes shes just finishing up. I softly said why did you call me over, to tell me to wait i was completely fine waiting over there. Not to mentioned explaining everything for nothing. She now getting stressed and her facial expressions are evident. All because I kindly spoke. I few minutes went buy she apologized and asks me what I need , im thinking a different teller inside my mind. I explaining again, she in loud fashion says my account # aloud i kindly sat please there is a lot of phishing and fraud. She now getting angry and say $8.00 charges for bank checks, omg im nervous but i said its included in my account she is over the edge now. She is sweating, breathing heavily and absurd eye gestures (Kim). She is so angry now over nothing and ask me again what I need while apologized, I kindly said Kim I'm not sure why you so angry and speaking so aloud. She now the whole store is hearing her she calls me rude, I said kindly I was in a fantastic mood until I have been mistreated by you saying rude should not be in your vocabulary mentioned i went to school for business, thats it Kim snaps yelling im harassing her, in my educated mind its me who is being humiliated and harass and being called rude all for trying to do my banking transactions. She continues aloud saying you can go down the street She refuses to give me service. Wow im so disappointed at how people in customer service are aloud to act, i did nothing wrong. Next teller immediately using eye gestures mocking me out , im mortified now. He calls me over , after this mocking tries to do the right thing but he should never cast me out especially in this circumstance sometimes we can not support our colleagues. He says he cant log in, im like really not believing at this point. Then finally a young lady named Payton is amazingly good at customer service even heard my needs from several windows away, she was so kind I commented several times trying my best no vent my previously frustration she was fantastic i said are you the manager thanking her. She replies no, im pretty new. I said well you should be the words rude, and denounce your harassing someone in 2024 is unbelievable. She must have heard everything, i was very low key, reasonable go there all the time. I asked who is the manager she informed me it was Kim the lady who caused all my embarrassment a d stress I looked at her and said im reporting this I can believe the way she disrespect me, calling me rude then saying im harassing her. Anyways this teller explaining i don't have enough to cover what i need . Im shocked as i checks my account day before and had more than enough. I thank her leave go outside check my account and the amount was withdrawn from the first teller and supervisor Kim, . I go back in wait in a long line so happy i received Payton again explaining this and I was right. She explains to Kim she needs to reverse this, and Kim lies saying she did. And tells Payton to write the bank check i went in for. Sorry for all my typos my hands are shaking im an older guy. So yes Broadway street, Salem NH the store further up heading to aroma Joes . This was a sad day in customer service an embarrassing moment i won't forget. This is happening more often we enpower and trust people and they feel they are invincible and sadly they lie and they are. TD bank will not do anything I will see this supervisor there again next month. Thank you Payton, you will succeed in life, you have undiscovered talents or just educated in business. read more
