I went to this bank once before when I needed a cash advance. I had no issue before and was able to…read moreget the 2000 dollars I needed. This time I was helped by a nice woman named Jacqueline. However, she kept getting interrupted by a large teller next to her who kept butting in and not minding her business. Anyways, she told me I could only get $1000. I told the woman she was rude and I left. If it was just Jacqueline, I would have done business with this bank. By the way, I went next door to Citizens and they said I could do a cash advance with any amount, so they got my business. Plus, the woman there was really nice.

My experiences at this bank, which includes checking, savings accounts and home equity line of…read morecredit has always been exceptionally good.

This is the WORST bank ever!! I have had nothing but problems and today is the last of this, I am…read moreclosing my account as soon as my direct deposit goes to my other bank. I was told that it takes 2 weeks to transfer and it's "not them it's my employer". We'll see about that. I went in yesterday to cash in some coins. The coin machine was not working, so I went back today. There was an elderly man trying to use the machine. He clearly did NOT know what he was doing. One of the tellers was standing outside taking up an entire parking spot and looked at me, did nothing. I would have been in there before this man had she gotten out of the way. My coins took 1 minute after waiting for 25 minutes to use the machine. Instead of helping the man, the tellers are just standing there without anyone in line talking. The girl with the black and white hair was extremely rude to me. I asked her why she can't help this man and she just stared at me. She then came up with "he was here first". I was there first but couldn't park because the teller was in the way with the man's door wide open. She was helping him bring in jars and jars of pennies. Then she leaves him to shake pennies out of bottles for 25 minutes. He had almost jammed the machine. Then he said he had to go get more coins out of his car. What the tellers could have done was just cashed out what he had so far and added the slips together. "No, that's not an option". Neither is hand counting change, I get "we can't do that either". They also could have helped this man, but chose not to. I am disabled and was in excruciating pain waiting for this 25 minute transaction to be over. As soon as I am able to see my direct deposit, I am done with this bank. Branches are closing, they do not have cash back checking anymore. Instead they punish you if you don't have $500.00 in your account each month and charge a $5.00 "maintenance fee". Their hours are awful. Closed on Saturdays. Another time I went in there and closed an overdraft protection loan because I paid it off, they didn't close it. I see my account still there with fees on it which went to my son's account. If you are considering doing ANY business with this bank, you should definitely think twice. It is a horrible bank with horrible customer service.

These guys are great. Always courteous and helpful. They have been known to waive a fee or two…read more Great hours including Sunday! When you call them an actual human picks up instead of a machine. Nice old fashioned service with modern products.

When my husband and I began investing with Mary Murphy at Schwab 13 years ago, we had already been…read moreburned by two financial advisors. We aren't wealthy, so every penny matters. She has gone above and beyond, and retirement is now a possibility. Our investments are so well managed that we consistently exceed benchmarks. She always considers our goals, risk tolerance, and concerns about taxes. She even keeps me out of investments in fossil fuels and armaments. She connected us to an expert in Social Security who helped us get benefits we would otherwise have lost. Customer service is outstanding. The icing on the cake is the Schwab credit card that's tops for international travel, which I can now afford to do.

Top notch all the way! I've been very pleased with the personal service and professional advice…read moreI've received from Mary Murphy at this Schwab office . My questions are answered thoroughly and she offers sound advice time after time. I've met and talked with a number of people at educational programs held at this Schwab office and what resonates time and again is Mary's wealth of knowledge and her drive and very real desire to help ALL her clients not just high wealth ones.

i moved to the area in 2025 and opened accounts with this branch. I have never been happier with my…read moredecision. The customer service from the staff is the best I have experienced in any of my previous banking relationships.

This Bank is way behind the times! They do not have chip debit cards available and customer…read moreservice is dreadful. A friend of mine had money stolen from his checking account and waited 120 business days to get it back. The bank tried to give a smaller amount first, then my friend ended up taking $1000 less (the original amount was nearly $20K) just to finish this horrible experience. I would suggest you do NOT use this bank. It is difficult to speak to anyone with any power or authority and there are other, much better banks in the area.

Over the past couple of years, anytime my husband or myself have gone to this bank, EVERY time,…read morethey have royally screwed up the simplest of transactions like a withdrawal or a transfer, even when we've spelled out the account numbers etc and given our ID's. It's ridiculous! They need to stop hiring idiotic teenagers and hire people that actually know what they are doing!! We won't go to this branch ever again!

So here's the deal, I read a lot of bad reviews but their interest rates for refinancing your…read morevehicle were better than others I have found. The staff is definitely under trained, however nice. My experience seemed like they were winging it a bit. They hosed up my final payoff amount by about $200 for the refi, as well as misspelling my email, hence the lack of communications. I will say in the end they fixed the problem and payed off the difference for the refinance mistake. They made it right in the end.

Great staff, very helpful!! The bank has alot of local AT M,'s. I've been going there for years.read more

Great experience with all the staff here! Helpful and considerate..when you walk into the branch…read moreafter being there just once, everyone knew my name. SO HAPPY I SWITCHED from Bank of America!

Terrible. They are bad at everything. It took five tries over the course of a week to wire funds…read more Couldn't activate my debit card because they told me my social security number was wrong. Completely incompetent in car and auto loans. Takes a week or so to clear a check. Good luck getting anyone to answer the phone and if you do it will be a snotty kid. "Terrible" is a euphemism.

On the recommendation of the car dealer I wanted to buy a car from, I came here & applied for a car…read moreloan. The process was fast & I was approved quickly with a great rate & payment plan & left a happy man with check in hand. The 2 people I dealt with were professional & friendly. I look forward to doing business with DCU for a long time!

Great local bank with great rates and service. When my regular bank could not offer a 10 year fixed…read morerate on a commercial loan I discovered this great bank. David was quick with responses and follow up and the loan closed with no drama on time. I plan on using them often in the future.