BUYERS BEWARE - MY EXPERIENCE WITH ROUTE 110 AUTO IN DRACUT, MA…read more
I strongly encourage anyone considering purchasing a vehicle from Route 110 Auto to think twice and do their research before making a purchase.
I purchased a 2020 Range Rover Velar from this dealership in September 2026, and what should have been an exciting purchase quickly turned into an extremely stressful and disappointing experience.
Within the first 24-48 hours of ownership, I began experiencing multiple electrical and mechanical issues, including malfunctioning door locks and handles, problems with the gear selector, headlight warnings, and a touchscreen that would randomly go completely black.
When the touchscreen fails, I lose access to my backup camera, radio, heating, air conditioning, and windshield defrosting controls. This is not simply an inconvenience. These are serious concerns affecting the vehicle's functionality and potentially my safety.
I notified the dealership repeatedly, provided photographs and videos documenting the malfunctions, and returned the vehicle for repairs. I was told that the auxiliary battery was responsible for the screen issues, and repairs were performed. Unfortunately, the same screen malfunction returned, leaving me questioning whether the underlying problem was ever correctly diagnosed or resolved.
Despite my requests, I have not received the detailed diagnostic documentation I requested explaining the cause of the recurring screen failure.
On October 17, I reported the same malfunction again. The dealership offered an appointment for me to drop off the vehicle Wednesday evening for a Thursday inspection, which I accepted.
However, on October 19, I received a message from the dealership stating that my emails and text messages were no longer productive, criticizing my communications as appearing AI-generated, and informing me that they had decided to end their customer relationship with me.
This was particularly concerning because my vehicle still has an unresolved recurring defect, and I believe it remains protected by applicable Massachusetts Used Vehicle Warranty Law provisions. The dealership's message did not clarify whether it would honor our already-agreed-upon repair appointment.
As a customer, I should not have to repeatedly fight to have documented vehicle defects properly diagnosed and repaired, especially when these problems began almost immediately after purchase.
I did not purchase a used vehicle expecting it to be brand-new or perfect. However, I did expect it to be reasonably reliable, safe to operate, and supported by the protections available under Massachusetts law.
Instead, I have spent weeks documenting problems, arranging repairs, dealing with transportation inconveniences, and trying to obtain clear answers.
My biggest disappointment is not simply that the vehicle developed problems. It's how the dealership has chosen to handle those problems.
I am sharing my experience so other consumers can make an informed decision. Before purchasing from this dealership, I strongly recommend having the vehicle independently inspected, carefully reviewing all warranty terms, and keeping written records of every promise and repair.
I am considering pursuing available consumer protection remedies and bringing my documented experience to the attention of local consumer advocates and news outlets.
Based on my personal experience, I cannot recommend Route 110 Auto. I would not purchase another vehicle from this dealership.
Consumers deserve transparency, accountability, and respectful treatment, particularly when serious problems arise immediately after a vehicle purchase.
