As banks go, Main St is mediocre at best. I think someone forgot to look at calendar while…read moredesigning their website. "Archaic" is the first word that comes to mind. "Untested" is the second. A good example would be trying to download checking account data. You can only access a maximum of 45 days of data at a time. Seriously, 45 days!? In what world is a limit of 45 days appropriate? And the data that is supposed to be formatted for spreadsheets (csv) is, well, poorly executed. Next is their reports. Just try getting a report for January - December. You'll most likely end up with February - December. Like I said, UNTESTED. I've been designing and developing software since the mid 1980s. I would be ashamed and embarrassed if I released garbage like Main St Bank has.

I have been a member for 10 yrs and they know everyone by name. The branch mgr notarised some…read morepaperwork for a background check. If you want a great relationship with a bank then open up an account, business, cd, ira, loan at this location. They will go above and beyond and explain everything to you. They dont treat you like a number they treat you with dignity and respect. Unlike some banks where you have to call and make an appointment just to talk to someone not like it here. If they are busy a wait might be no more than several mins. They have dog treats for our canine friends and lollypops for everyone else, which i always ask for, for myself and i am 61 yrs old haha. Regardless business or personal drop by and inquire how they can help you be successful in anything and everything you need to get done relating to banking, or a loan. Good luck and god bless to everyone at this branch.

What a small town bank should be. Friendly employees that do not hesitate to go the extra mile to…read moremake sure that the customer's needs are taken care of.

Two years ago, my husband and I moved to Ayer, MA. In the…read morepast, we lived in several different states. As a result, we have had accounts in different banks. I can say that Santander Bank in Ayer, MA is the best bank I've ever used. Not only do they make no errors, but they also have great customer service. It's great to be welcomed by Ashwini's smile and warm greetings. Brittany's attentive service makes me feel that I'm cared for. Joshua, the branch manager is very knowledgeable. All the staff members at the Ayer branch are very friendly. Wish they could get a trophy for the best branch office again this year.

My husband and I have been customers of this branch for about 10 years. The customer service is…read morewarm and friendly. The staff people are professional and follow good standard practice. Shout outs go to Vasso, Oku, Mario. Their customer service and interaction with new and old customers are second to none. I feel like I'm treated with respect and with a human touch regardless of my education, social status, or race.

I've been a member of his credit union for about 10 years. In better economic times, I set up CDs…read morefor my family and earned incredible interest. You could add money to your CDs and accrue interest on that amount too. Very rare that banks offer that deal, so I used to wait til one CD expired and then folded it into one with a longer term. Was great. Rates are crummy now, so I don't bother .... I was in here yesterday to deal with savings bonds. The process was very complicated because I was dealing with someone else's bonds, and even though it took three people (and 2.5 hrs) to figure it out, it finally got done. As usual, everyone was very pleasant, professional, and helpful, and they apologized profusely and often that it was taking so long. The newbie who entered amounts had a total that didn't match the one I had, so she (and the two others) tried to determine why. My total was correct. For some reason, I didn't mind waiting. Guess I realized my prize for being patient would be the mini-Snickers that was in the little candy jar in front of me. They didn't pretend to know answers or contradict each other, but among the three of them, they finished the task. All I cared about is that everything got done, and no one had an attitude. This particular branch has a drive-up ATM, self-service coin machine (I don't believe they charge a percentage), and an Internet café. Tip: If you're wiring money from one credit union to another, they waive the $15 x 2 transfer fee ($15 at the origin and $15 at the destination). Go figure.

Lousy customer service if you have cash deposits. The bank's policy is to make you use their coin…read moremachine for all cash deposits, even if you only have a penny. As a business owner who deposits cash multiple times a week, this is such a ridiculous waste of time. I was in there today and the teller told me to get behind a guy who had a 3-gallon bucket of coins to use the single machine in their lobby. I took the 20 minute and left to go to a different bank...

I just wanted to write about my experience working with Rhonda when I was looking for a car loan…read more She was PHENOMINAL. She made the entire process so much better, and less stressful. She was so nice, and really competent, knowing exactly what to do in different scenarios, and helping me try to get the best rate/deal. I highly recommend using Rhonda at Hanscom Federal Credit Union at the Devons branch; she made the car buying experience enjoyable!

My debit card was hacked, $1000, working with this credit union has been a nightmare. Most banks…read morewould put the money back right away and then get themselves reimbursed. Not Hanscom. I can't tell you how many people I've talked to. Still waiting for my money and then changing banks.