A Tale of Two Downtown Maynard Banks…read more I recently moved to lovely and community-oriented Maynard, MA and decided to open a new account at a local bank, of which there are two choices: Citizens Bank and Middlesex Savings Bank. TL;DR: Citizens Bank gets 5 starts. Middlesex Savings Bank gets 1 star for one of the worst customer service experiences I've ever had. See my review there for the gory details. I went to Citizens on a Sat and both the employees seemed happy to be there, super-friendly, and competent. The whole place had a nice, laid-back feel. Opening a new account went super-smoothly, and the fit, distinguished-looking gentleman who helped me was a joy to work with. Their IT could be a bit better and it'd be great if they had free coffee, but in my opinion the major factor in choosing a bank is the training, demeanor, and friendliness of their staff, and on that account Citizens did a great job!

They don't care about customers. They have been taking money from my account for 10 years. They say…read moreit's overdraft but it was 2,500 and I've paid 11,000. They cannot tell me why! They pass me off to the next person... no answers. I contacted HELP ME HANK from channel 7... maybe some bad press will help!

I started using this branch in the last year and I am in awe of the very high level of service and…read moreprofessionalism at this branch. There is a new manager in charge, Jim, and he and his staff deliver on customer service. I had to set up several accounts in the wake of my father's death, one was a trust account, and with COVID making normal banking nearly impossible, the staff at the Westford branch bent over backwards to help me jump through all of the hoops necessary to get things moving. Give this branch a try!

DO NOT use this bank! We have used the Westford branch sparingly over the years just for…read moreconvenience and I can say any time I needed anything done there was a problem. Their staff is ill-trained, their cashiers wear tiny tank tops to work (at a bank? are you kidding me?) and like the previous review before said, they do charge you for inactive accounts. I had opened up 3 passbook accounts for my kids years ago thinking it would be fun for them to see their money grow. HA! The balance actually got lower due to all the fees from this bank. And we are taking my poor kids only has a few hundred dollars in these accounts to start with. What a fiasco! Today I went to try and close these accounts and the manager tells me (they run through managers like Kleenex over there)that because I can't find the pass books the kids have to come in and sign an affidavit to close the accounts! ARE YOU KIDDING ME??? My 6 year old has to sign an affidavit?? Who runs this bank? Warning to the wise - DO NOT GO NEAR Northern Bank and Trust - unless you want to experience total aggravation and mismanagement of your funds.

I have 4 different accounts with this bank. Great staff. They know me by first name. I like their…read moreapp for moving money around between the different accounts and, I can easily deposit a check with my cell phone. The Davis Sq. branch has Safety Deposit Boxes. The boxes start at $45 per year! The Teele Sq. branch has off street parking and a drive through window. I've been with this bank for over 30 years now.

I have been a customer of Middlesex Fed. Savings for 46 years.I have always gotten high quality…read moreservice and profitable investment advice.The employees are always courteous,very knowledgable , we are treated with respect especialy the seniors. I will continue to be a client of the Middlesex Fed. Bank RP Medford,MA.

I have been a customer of Village Bank for over 40 years. I have had multiple accounts with them…read moreincluding multiple Mortgages that we never paid late and paid off . The last mortgage Village Bank held for us was paid off this past July. Up to now I would recommend them as the best bank around till the past couple of days. As of right at this moment as I write this review I would not recommend them to my worst enemy. My husband and I grew up in Newton, lived in Newton, and were treated as valued customers. My husband works for the City of Newton and we have remained loyal customers to them. Village Bank was and is the only Bank we recommend to our family and friends till now unless they redeem themselves fast. Their reasoning and treatment is in acceptable. I began an on line application for a home equity loan and the information, treatment and contact with their loan department since I started the application has left me dumbfounded and scratching my head. It all started with Joan who called me with regards to my on line application who relayed the very disturbing information that they will not consider processing my loan. She sought permission and approval to process my simple loan from the vise president and I believe it was Denise who ultimately decided against processing my loan request. The reason why is outrageous. I was legitimately outraged, mad, upset and discriminated against. What I learned from her was horrifying. Village Bank has held loans from us in the past and it didn't make sense to us why they wouldn't even consider our application. I asked Joan to have Denise, another VP or President to call me to explain their reasoning of not processing my loan further and to attempt to get them to reconsider. I called today and I left a message with Denise who I was told was in a meeting and that she would call me by the end of the Day and that didn't happen. All I wanted was to be treated like a valued customer as their message says while you wait on hold. At 2pm today I called back after not hearing from Denise and spoke to a great guy Ed today who will hopefully get me in contact with Joe to resolve the awful treatment I have received thus far. Denise had left for the day! So not only was I not treated like a valued customer I was also not worthy of a call back. Time will tell if Village Bank will stand by their so called valued words and customers. Let's see if redeem themselves. Sincerely from a once valued customer!

Been a member of this bank for years. They've generally been great service wise, but unfortunately…read moretheir turnover rate is very high so i rarely get the same teller twice. Also they are on the Sum network so if you need to get money out of an atm you need to find a sum network atm otherwise you will be charged a few bucks for fees.

I really like this branch. People are very competent and friendly and it's easy to get to and park…read morefor me.

While the manager of the business manager is nice, my experience of getting a home equity line of…read morecredit, has been the worst. Unprofessional and a total lack of customer service doesn't come close to describing my experience. I have been a customer of Citizens for over twenty years and was always impressed by their customer service. Now, they are more concerned with getting more customers than taking care of the ones they already have. I am changing banks. As I write this, I am still waiting for the line of credit which was promised a week ago. Do yourself a favor and don't go through Citizens Bank.