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    Cambridge Trust

    5.0 (1 review)
    Closed 8:00 am - 4:00 pm

    Services - Cambridge Trust

    Personal banking

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    13 years ago

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    Middlesex Savings Bank

    Middlesex Savings Bank

    (4 reviews)

    Been a MSB customer over 30? years, but after today I'll be taking my business and money elsewhere…read more 99% of tasks they do aren't done correctly and need many follow-up phone calls. Example: I went into the Wayland branch to open a Savings account. Was with a manager there for about an hour signing paperwork,etc. I requested money to be automatically transferred monthly from my checking to this new Savings account. I joked with him and said I've tried to do this twice before years ago, but it never gets done correctly. He laughed and promised me it would get done this time. Guess what? It STILL wasn't done right! (I literally could write a book about the mistakes MSB has made over the 30 years.) When I call to complain I get representatives with bad headphones. They can't hear me or me them. That is IF they even pick up the phone anymore. Hey MSB, hire more help and get folks that know what to do. Today I received a letter saying that my "language" when I called recently, was vulgar and abusive and if it continues my accounts will be closed. Wow! I wasn't abusive,etc in my last call there so I left the Telebanking manager DONNA PAYNE a voicemail that I would like to hear the recording of this "abusive" call I made. I think it's time for me to finally leave this God awful bank. Credit Unions are much more pleasant, efficient and customer friendly.

    Helpful to an extent but no recognition of being a loyal customer for 16 years when you need…read moresupport.

    Cambridge Trust - banks - Updated May 2026

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