I've been banking with these guys for (counting...) 20 years now. I love them…read more I had a briefcase stolen in 2007 (including checkbooks). These guys worked hard to close my accounts, get me new ones, deal with the fraudulent checks the thieves attempted to write, etc. Whenever I've needed something, a wire transfer, transfer to one of my kids' accounts, they're super helpful. If there's a question about an account, they call. Service is personal and great.

great people to work with! very knowledgeable and convey the…read moreinformation in a way that the layman can understand.

Are you receiving promos in your mail to open your first checking/savings account with the promise…read moreto get several hundred dollars? Sounds too good to be true? yes, because it is! Opened one savings and one checking for my retired mom and jumped through all the hoops to fund them, to move her SS direct deposits, etc and followed all the directions as explained by the branch customer service rep (Tammy?). Guess what? Seems like we/she missed some fine prints and my mom got $0 (vs $600 she was supposed to receive, which would be an excellent addition to her $530 monthly SSI). So, they tricked an old lady out of $600! well done, Citizen's. What a scam.

This place offers decent interest on savings and money market accounts etc. (way better than Bank…read moreof America, though I know that's a low comparison) and everything about it is very convenient. Parking at the door. Good customer service. No wait.

Salem Five did a great job with my home mortgage. David Hale in particular, as senior loan officer,…read morehandled everything efficiently and with a sense of humor that made the process relatively painless. I feel I got a great rate on the mortgage, and Salem Five completed all the necessary paperwork ahead of schedule. Highly recommended!

Still closed all the time but it says only temporary..... the customer service when they WERE open…read morewas a boar at best. The "new" open concept is anything but that and it's confusing where to go and no one speaks up to help. The ATM is literally a mess = the keys are "sticky" like the spilled soda on them. It's ridiculous what this back has become from a Billion dollar company this is what you put in Concord Center?!?!?

Convenient Banking hours for those that don't need to work. Monday through Friday 10:00 - 4:00pmread more

Been using msb for almost 15 years. Great for business and personal banking. Will continue to…read morerecommend msb.

A great bank to do business with. I have my business accounts here and will soon be switching my…read morepersonal accounts over. This is what banks used to be; personal, professional, and on a first name basis. You're always greeted by name and treated like part of a family, not like cattle covered in dollar signs like at larger banks. Brian has been a pleasure to work with.

Nicest little bank around. Why be in a mega bank when you can get everything you want or need at…read morea small, local, caring bank? They want your business. Only about 10 branches, all local. Fully insured, so your money is never endangered. Personal and business accounts. EVERY service you need: There is a national ATM network, debit/credit/check/ATM card, free checking, unlimited checking transactions, free online banking, check images available, notary, etc etc!! Caring, competent, and nice management - (Nancy and Gertrude). When I wrote a check from the wrong account and overdrew it, I got a nice personal call from the manager letting me know, so I could straighten it out that same day, and avoid any more fees. We now have multiple free checking accounts there (free because I keep $500 in a savings account). We are in the process of moving all accounts from Bank of America, after a few months trial at Northern Bank - they are the winner.

Been a MSB customer over 30? years, but after today I'll be taking my business and money elsewhere…read more 99% of tasks they do aren't done correctly and need many follow-up phone calls. Example: I went into the Wayland branch to open a Savings account. Was with a manager there for about an hour signing paperwork,etc. I requested money to be automatically transferred monthly from my checking to this new Savings account. I joked with him and said I've tried to do this twice before years ago, but it never gets done correctly. He laughed and promised me it would get done this time. Guess what? It STILL wasn't done right! (I literally could write a book about the mistakes MSB has made over the 30 years.) When I call to complain I get representatives with bad headphones. They can't hear me or me them. That is IF they even pick up the phone anymore. Hey MSB, hire more help and get folks that know what to do. Today I received a letter saying that my "language" when I called recently, was vulgar and abusive and if it continues my accounts will be closed. Wow! I wasn't abusive,etc in my last call there so I left the Telebanking manager DONNA PAYNE a voicemail that I would like to hear the recording of this "abusive" call I made. I think it's time for me to finally leave this God awful bank. Credit Unions are much more pleasant, efficient and customer friendly.

Helpful to an extent but no recognition of being a loyal customer for 16 years when you need…read moresupport.

Best bank in the industry, there is not even a close second. Exceptional people, honest,(really,,…read morethe green bank should take notice) integrity and helpful. I started with a business account, simple, Then moved my personal account, also simple, then a new mortgage, painless. None of the explaining why you were 10 days late on a credit card from 1999 or explain why you took a new job in 2015 etc etc etc. Just relevant facts, hit the ratios, make enough money painless. Try these these guys before you get ripped off at the big banks.

With our cybersecurity and risk consulting firm averaging over 200%YOY growth in revenue, we…read morerecognized that our consulting firm needed access to capital to grow. After meeting with a number of bankers, we learned many were not able or interested in partnering with a start-up consulting firm, which is until with met Carla. Carla Stover and her team at Enterprise Bank were amazing to work with. As a fast growing, local bank, she and her team understood our language, our needs, and our dreams. Carla and her team did everything possible to create a strong, supportive relationship. Enterprise Bank takes a hands-on approach to supporting clients and growing the Massachusetts economy. If you are looking for a banking partner, I recommend Carla and her team at Enterprise Bank.