Convenient location in downtown Haverhill, just a short distance from the Post Office. On street and off street parking. Business offers enough tellers inside, as well as a comfortable sitting area, and service reps to support with your existing accounts or for new accounts. ATM features: Walk-up service Accepts deposits Envelope-free-deposits Voice enabled Friendly staff at this location. Hours are very flexible and open. read more

Love the employees here, great customer service and warm smile . They walked me through the steps and etc. Special shout out to Susan. Thanks for your help the other day. Really appreciate!! read more

Apparently they have zero bathrooms and can't let a customer who is about to deposit $8,000 and has three accounts with them, use. This location is rude. read more

I have never been made more at home in such a business. Every single employee from the manager to the tellers engaged me with warm service. I do not live in this town, nor had I ever been to this location, so I have no trouble believing that they greet everyone the same way. read more

Still not fixing my online Bill pay . Issue has been since 10/31/17 , and i have been on hold way too long , my business is suffering hard .

This has to be the worst bank ever. If you could give no stars I would. The supervisor SUE is the nasty woman and a lair BEWARE OF HER. She lies and says she is the manager when she is not. The atm ate my card and when I tried to get a new one she told me she couldn't due to my license being expired, I explained to her that I couldn't get a new license due to the Pandemic and she was nasty. I was very upset and crying trying to explain to this woman that I am a single mom and this is my only source for money, she did not care. I then went to the branch down the road and they gave me a new card. The card worked for 24 hours and then SUE went in and canceled it!! Now because she did this I have to wait another 3 days for a new card and no way to access my money. Beware that this branch goes into your account when they SHOULD NOT!! The manager reached out to me 2 days later to get my "side of the story" and was supposed to call me back I still have not heard from her. The scariest part is that this woman went into my account for no reason just to cancel the card I was given..... who knows what else SUE IS DOING IN OUR ACCOUNTS. Beware of this branch!! read more