Everything about them is a money grab and more expensive than every other bank eight dollars to…read morecash a check drawn from a person who has an account there the list goes on and on and on, and the teller wasn't arrogant little guy

BEWARE::::,BEWARE::::BEWARE I just had such a horrible…read moreexperience with the BOA in Plaistow. My account got hacked. Tons of deposits went negative. They tried to screw me out of money because of the positives and negatives. They just don't work out in out favor. They don't even want to look at them. Because they have been doing that and who knows what else to our accounts. They are scamming us. They owe us tons of money. Been going on in my account forever. They go negative then positive and you get nothing. Been playing us for fools.

I've been a faithful customer since 2006........recently had issues with change over and I was…read moredismissed by the manager as "thats the way it is" So........I do have direct deposit which I will change soon and I am done with them ANd the staff needs to be more educated on customer service They suck!

I am extremely disappointed to say that this bank has the most poor costumer service I have ever…read moreencountered. I strongly believe the problem was rooted in poor training for employees and extreme classism and/or racism by an older teller named Cynthia. Cynthia refused to serve me, Cynthia refused to offer me an explanation, Cynthia refused to share the name of her supervisor, Cynthia refused to share her business card. When I told Cynthia that this is the most outrageous form of "costumer service" I have ever encountered her response was "Good, go somewhere else". While I am of Middle Eastern descent and just finished a run-- that does not imply that I do not deserve service. I am a well educated, successful, respectful and well spoken contributor to society. This kind of treatment and behavior is embarrassing for this institution.

Their customer service sucks!! Every time I come in to do ANYTHING it takes FOREVER! They're nice…read morebut so slow YOU become irritated. NEVER COME to the Adam's St Branch near Lower Mills!! The worst!!

This is one of the many names it's changed to over the years. The customer service is horrible,…read moreanytime I actually get a human over the phone I'm met with a horrible attitude. Or, better yet, I get the runaround as if I don't exist as a customer there. There's no transparency in any changes and customers are treated as if we're the issue. Banking sucks as it is, I'm so tired of dealing with crap service from a company that is meant to SERVE the public.

After dealing with TD bank for several years Pentucket bank is like breathing fresh air…read more TD bank turns its back on you when you need them and also mislead on what ever loan you get going as far as using little hidden areas that give them some right to change your agreement ,,thats why I left them Pentucket bank reached out and welcomed me both for my business as well as my home,, they are honest and work very hard to help you . Special thank you to. Samantha A Petrou ,commercial loan officer. Andrea Leal Jessie , residential loan officer an Old fashion honest bank .. just simply the best.

This bank only helps the rich, and not the hard working men and women who work hard for they…read moremonies. They are a big fat zero when it comes to deal with regular people, who need a hand to make it in to the American dream. Shame on them all. The new management and they loan division just complete suck. If you are a regular worker and need a loan, don't waste your time talking with them. They won't help. they do have a nice fake smile.

I, too, would give this bank zero stars if it were possible. I went to this bank because of the…read morehigher than average CD rate. Not worth the aggravation of all the mistakes they make that they don't seem to know how to correct. This includes 1099s being issued to the IRS. A horribly run institution.

This bank has gone down in service. It continues to make mistakes and we find all the "new" hires…read moreare not well seasoned ... it's mistake after mistake. Not recommend - time to switch banks!!! Many customers have complained right in the bank lines.

Do not waste your time here if you are looking for a loan: we applied here for a $100k HELOC…read more Wife and I each have 800 FICO scores, over $500k in assets (mostly in the stocks). Long story short, after TEN WEEKS we still had no loan, and they couldn't even give us an estimate of WHEN or even IF we could get a loan. They told us 'soon' for a month and a half - clearly stalling. We went to Citizens Bank, opened an acct and had our HELOC cash in 3 weeks. Align are bozos. Don't waste your time. If I could give them less than one star, I would.

Went to the Haverhill branch to open an IRA account, the teller (Rita who is very sweet and helpful…read moreevery time), messaged Freddy that we were there for that. 35 minutes later we were still waiting with no acknowledgement from Freddy or the other manager that was in and out of his office. As a longtime CU member physically sitting IN the lobby while holding a large check, I was ready to open yet another new account. I was patient for the first 20 mins, but then got more & more annoyed that Freddy was still on the SAME phone call with the same member for over 35 minutes! He could have put the call on hold or called back to show some courtesy to the members like us that actually took the time out of our day to visit the branch in person. We finally just walked out the door without any service, I thought Align had more respect for their members and this was beyond disappointing.

I have been a customer for about twenty years. I really only remember one problem that happened in…read morethe past year. It was quite a challenge but got fixed. But now my ex husband passed away and that was reported to the bank. They returned benefits checks that were due me because they reported that I had decreased. I only found out because I was speaking to Social Security snd they found the bank's error. I contacted the bank. A person that had written a letter to my brother about my passing, with inaccurate information on what they did with some benefit monies, could not even bother to contact me and to offer an apology. He relayed a message through someone for me to fix the problem by calling Social Security. They found the problem the bank had created. This man is VP Director of Customer Experience. I would say this was a significant failure in his job.

I have been a customer of the Georgetown Savings Bank in Rowley for approximately 20 years. I do…read moreall my banking online and very seldom come in contact with customer service...until recently. I found the bank tellers inexperienced and unable to communicate in a positive friendly manner. The bank manager was not at all helpful, she was rude and just couldn't be bothered to talk to me... didn't even ask my name ! Totally unprofessional and unacceptable behavior from someone who is employed in a position of responsibility. Georgetown Bank in Rowley has been in business for many years yet fail to understand the value of good customer service.

I have never written a review on anything before on Yelp, but had to drop a review of this bank. I…read morewent in to exchange a bunch of 20's for 10's and this bank was near a store I was going to anyway so I went in here. It was empty and the two tellers offered assistance right away. When I started counting out the 20's the woman asked if I had an account with them and I said no. They told me they only make change for account holders and would not help me. I have exchanged money for different denominations at many banks and NEVER have been refused if I was not an account holder. Will never go here again or use their ATM either since they get a fee from me for doing it.