As a senior citizen not used to in person transactions I was helped on Saturday in Westford by a…read moreyoung lady wearing glasses who gave the best service along with tips for future transactions. She could not have been sweeter and it was appreciated. (10/10/26)

After 8 years with this bank of uncooperative service, I have decided to close my account. Every…read moretime I request any service from a teller other than to take my deposit (notarize a document, issue a cashier's check, etc.) I am met with resistance and red tape. I have never dealt with a bank that is so unwilling to help customers.

Great service. Branch now closes at 1PM. Need foot traffic…read moreto keep this branch from closing all together.

The Seabrook branch is the best! I always know that I am in good hands when I visit the branch…read more They are always willing to help, no questions asked, and I always leave feeling better than when I came in. Whether it's Liz, Tyler, Jared, or Lindsey, I know I will get great service no matter what. They are all thorough and consistent. I would send anybody looking for a new institution their way

Great local bank with great rates and service. When my regular bank could not offer a 10 year fixed…read morerate on a commercial loan I discovered this great bank. David was quick with responses and follow up and the loan closed with no drama on time. I plan on using them often in the future.

Call says do you want extension # but no departments extensions listed. Do you want directory by…read morename but no manager names listed. Try to leave a message to return my call -n way is that going to happen. Call and request customer service or bank manager or teller to call. No way to even leave a message as they only have virtual assistant for ways to process money, no problem assistance. You have to drive to Newburyport MA to do anything.

Best customer service I've ever experienced. Liz is the queen! When they say they will call, they…read moredo. Best decision to get home equity line of credit from them. Can't sat enough!

If you want a bank that caps your spending limit at 2k per…read moreDay and cuts you off for 48 hours after the fact. With no customer service or card help. This is the bank for you. If you want your bank transfers to take 3-4 days longer than any other bank, this is your bank. If you want to be stranded 3000 miles from home with out a debit card this is your bank. If you hate it when your bank cares about you and expedited sending out a replacement bank card. Then go to north shore bank where you need to go into the brick and mortar store to get your new card. Also if you enjoy being treated like an annoying pest then deal with any of the women in the bank at any time. Make sure you don't interrupt them when they are taking to each other though.

I was a long-time customer of the bank North Shore Bank took over a few years ago and I stayed on…read moreas it changed into North Shore Bank. I have to say that customer service has been just as good as it's always been at this bank. The staff is friendly, helpful, and efficient. I cannot imagine using a giant nationwide bank instead of one based in my region. Even though it's no longer the tiny co-op it was 25 years ago, the subsequent buyers have managed to maintain the small-town feel that makes banking here so easy. Shout out to Jacki at the Brimbal Ave branch and Wilson at the Cabot St branch, who have always been 100% professional and helpful during every interaction, but honestly I have never had a bad experience with an employee here.

I had a scheduled appointment at 10am. Arrived at 9:30am. Was greeted and checked in by the…read moreAssistant Branch MGR.. Micheal. Very friendly and helpful. He took my info and said he'd try to get me in early if possible. I was called at 9:41am and the entire process was fast and easy. Michael walked me through step by step with such a friendly positive attitude. I cannot express my appreciation enough to him. AAA is lucky to have an amazing employee as the front facing position. Thank You!!

Your company's policy of battery replacement is deceitful. Your warranty is not honored. Had…read morebattery has jumped three times and won't hold a charge. Been a member since 1996 for 3 family members. I will be filing a complaint with the state and any other social media Howard Yanoff

I just wanted to thank Tera who gave excellent customer service service when I visited the Pelham,…read moreNH branch with my mom last week. My mom was worried that a deposit hadn't gone through and Tera expertly put my mom at ease by explaining that it wouldn't appear on the most recent statement yet but the deposit went through successfully. I really appreciate how she treated my mom with care and respect even though my mom was initially very upset about it. She left in a much better mood thanks to Tera's excellent communication skills. Thanks again, Tera!

The bank acquired Enterprise Bank, they changed. Their infrastructure is very outdated. Online…read morebanking is a joke. They actually cut a check to pay bills and it takes forever to reach the payees. Good luck paying credit card on time. I was traveling overseas and logged in one time, they locked my account. There are definitely better alternatives than this bank.