We've never had a better experience buying a car at a dealership than what happened at Gengras this week. The quick bottom line: They showed a good inventory, our salesman was thoughtful and non-pushy, all of the employees we met were helpful and transparent, and the price we paid seemed eminently fair. We recommend them without hesitation, but we want to go into a little more detail in an effort to be helpful to possible purchasers. We located a used car we liked from their online inventory, called and made an appointment to see it. We were met with an uncommonly helpful salesman, Hunter, who was focused on learning about us and our needs. He knew the car, he was responsive to our questions and concerns, and he was never aggressive. He also had a sense of humor (as did others we met). We liked the car -- a 2022 Hyundai Kona -- and thought the price was quite reasonable given the mileage (low) and the lineage (good reputation). We were treated consistently with respect and a sense of helpfulness. Our income Is limited, and no one seemed eager to push us beyond our means. In other words, not at all like so many of the car sales people we've confronted in years past. One we reached a sales agreement, we went to work with Tai, the business manager, who proved a knowledgeable delight in guiding through the intricacies of car financing. He explained options carefully and thoroughly and, again, never pushed us. It was altogether an experience that only says very good things about the operation at Gengras in Torrington. We believe Yelp serves a valuable purpose in helping others find the products and services they need. We believe that purpose is best served by Yelpers with sincerity and honesty. So, we want to repeat what we said above: our experience at Gengras was 100% positive. There is every expectation that we'll be back sometime down the road to look into other purchases -- with the hope they don't change what they've got going for them right now!. read more

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Our salesperson was impossible to contact. If we called her, she would return our call. We would call her back 15 seconds later, no answer. Over and over it took 16 phone calls to get thru, only after calling front desk. Finally put deposit on Touring XT, had appointment to purchase on Friday and salesperson says Gengras Subaru is TOO BUSY TO SELL US VEHICLE for 7 days. We drove 25 miles south and bought car in 2 hours. I give 3 stars for unknown reason. Super frustrating sales experience. Ultimately this does not bother us, we bought a new Subaru..just not here. read more

I saw a car I liked at this dealership. and scheduled a test drive and fell in love with it. The salespeople I dealt with at this dealership were women and I felt so comfortable as I proceeded to go ahead with my purchase. Totally positive experience and many thanks to Amanda and Irene and everybody else who helped me. I drove 40+ miles to get this car so will be having routine maintenance done at my local garage so I can't speak for service, but for sales, they were A-1!!! read more

Fantastic. I purchased a 2026 Crosstrek from them yesterday and it was a great experience. Hunter and Tai were wonderful. I highly recommend. read more

I live in Massachusetts but will be making the trek to CT. to buy a used car from this dealership not just based on the vehicle but the positive experience I've had with the dealership. The salesperson I've been working with (remotely so far), Kathryn D., really put their best foot forward. She has been responsive, thoughtful, transparent, and refreshingly low-pressure. She negotiated a fair price with her sales manager who, to their credit, were flexible and willing to meet in the middle in order to earn my business. It is reassuring to go into a dealership with a sense of trust which Kathryn definitely earned. read more

I would like to amend a previous five-star review and add a 6th star. The first five were all based on my experience pre-sales. The additonal star is for the way this dealership valued my business AFTER the sale, a place where other dealers routinely lose interest. I travelled more than two hours to buy a used car with Gengras Subaru. There were a few cosmetic issues. I suspect that the margins are thinner for used cars but rather than take a hands-off approach, the corporate leadership not only agreed to take care of everything--they actually sent a driver to my office in Massachusetts, provided a loaner car, and returned my car good as new a couple days later. Finding a dealership that actually provides this level of service AFTER they have your check is rare. Just look at all of the angry reviews from customers of other dealerships who had to fight just to get the repair done, let alone make it a seamless experience with drop off, pick up and a loaner car all for an out-of-state customer. I'm impressed enough that the next time I'm in the market for a car, it would be worth making the trip again. read more

I made a call for service and had to cancel 3 times. Cara was amazingly polite and helpful. Kept rescheduling me and following up till I got there. Found out my transmission and starter were shot. Depressed I thought all was lost. Then Jonah followed up with my insurance and was able to procure new parts and labor. He handed me the keys to a loaner and called me when my car was ready. Incredibly professional. A first class waiting room. I can't give this place a high enough rating. Thank you Gengrass. You've got a new customer that's for sure. read more

They will lie and threaten you if anything goes wrong with their car. This dealership will do anything to protect their bad employees and they don't care if your car is safe. Avoid at all costs. read more

Customer Sales and Service ARE a 10+ at Gengras Subaru!! Purchased a very inexpensive used vehicle from them at Gengras Subaru Torrington. I honestly thought they wouldn't care at all when I had to call them back and tell them that the check engine light came on as I drove away and was already home. Sales transferred me over to the service department that scheduled an immediate service appointment a couple of days away. I had returned and they had found that it did need a new catalytic converter. Not only did they apologize and tell me that they would be repairing the vehicle at no additional charge but they also gave me a loaner vehicle. Not just a loaner vehicle but a pretty much brand new Subaru Legacy to use while waiting for the parts to come in and the repair mine. If you have any doubt that this is the place to go for any repair or any purchase of any vehicle then I wouldn't know where else to send you. Thank you again Gengras Subaru Torrington Staff. read more

Gengras Subaru - Auto Repair Near Me - Torrington, Connecticut

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My experience at Gengras was nothing less than amazing. Lia helped me find the right car at a price I couldn't refuse. She listened to my needs and didn't pressure me into purchasing. Special thanks to Managers Tai and Brandon as well. Everyone was compassionate and made me feel cared for. read more

Let me 1st off saying they are very friendly here but... Highway robbery on a vehicle, the finance is out of this world. I absolutely loved the vehicle but between rent, food and other bills this was ridiculous and EVERYONE that I talked too told me that they are glad I walked away... I will continue to shop around read more

Gengras Subaru - What vehicle we were looking at - Auto Repair Near Me - Torrington, Connecticut

Got my dream car from Amanda at Subaru Gengras and she was so nice and helpful she made the entire process stress free and easy. definitely recommend coming and asking for Amanda!! read more

We just went through a car buying experience and had a wonderful salesperson in Molly from Gengras Suburu. She was knowledgeable and was very helpful but not annoying and pushy. She was concerned about us getting what we wanted and making sure we were happy with our choice. read more

My parents and I have both bought cars from here when it was Center Subaru and they were fantastic... since it's changed hands, it's gone down hill and fast. I get sales emails about trading in my car, I called 4 times, left messages and never heard back. I ended up trading it and buying a new car from an entirely different dealership... they missed out! The last time I had my car serviced, I handed in a coupon and the human that took care of closing out my bill was indifferent, cold and didn't apply the coupon until I asked about it after hearing the total. Gengras is not nearly as good as Center was... read more

Just purchased my third Subaru. Everything was transparent and went smoothly once an agreement was reached. The price and trade in value were competitive. The staff was knowledgable and friendly. Would definitely recommend. read more

This place is run by literal snakes and scam artists. Salesman lied to my face about the the car and terms of the contact in order to get me to buy it. When I started asking questions about cost and monthly payments the salesman said "that's boring! Why don't you take it for a test drive?". Terrible customer service the whole time I've had the car. Multiple recalls on it and they wouldn't even offer me a loaner for the day. Instead they had me wait in the lobby for hours and had their salesmen try to sell me expensive parts that car didn't need. This place is a joke. DONT GO HERE. read more

Very disappointing. I'm in the market for a new car. I decided to go to Gengras Subaru Being that I currently have a Subaru and have been very pleased with my car. Not a problem to be Shown and test drive a car. Now its time to look at what the numbers would look like. This sales person would not show me numbers unless I was committed to buying the car right then and there. It blew my mind. If I'm in your store test driving a car, I'm not doing that because I have nothing better to do. This salesman would not do numbers with me. So I walked out. I went to another dealership. After test driving a car, I asked about what the numbers would look like. This OTHER dealership had no problem giving my three different scenarios so I know exactly what I'm looking at. I don't know of any place that would deny me this. SO THEY GOT MY BUSINNESS. Spending 30,000+ on something, I assume you'd want to know exactly what your note would be, the term, and different options. Not to mention that Gengras gave me a very poor trade-in value. The other dealership was 4,000 ABOVE WHAT GENGRAS OFFERED ME!!. Gengras salesman tried to give me some BS reason as to why the trade-in offer was so low. I didn't buy it. They lack transparency and their sales tactics are designed to pressure the buyer. by yourchoicedj1 read more

I understand that car salesmen have to make money, but I got blatantly screwed here. They offered me 7 grand for my trade in and told me I had to fix the small crack in my windshield beforehand which would've cost me almost $500. I brought the car to carmax instead and they offered me $11,400 on the spot no questions asked. Gengras also screwed me on financing by telling me rates were around 7%, neglecting to tell me that that subaru was actually offering as low as 2.9% financing. I called them out on the lie after I talked to multiple other dealerships and they tried to cover it up by saying they thought the car I was buying was a newer year and that's why the financing was so high. Which makes no sense because they were offering the same financing on all 2023 models I later found out. Lastly they tried to sell me on an apparent undercoating that they can "only do when the car is new", which would've cost me around $1,500. I later found out by talking to another dealership that this isn't even a thing. All blatant lies to make money. I know times are tough and it can be hard to make money sometimes but the lying is complete bullshit. Don't go here unless you want to get lied to and throw your money away. read more