I just moved here from Miami and I am shocked by the negative reviews on this place. I went to eat here yesterday and I not only had the sweetest waitress, but I thought the food was so good when I got home I FaceTime to my mom to tell her when she comes to visit me we have to go!! The place was quiet and honestly, I didn't notice any kind of smell that the other reviews are talking about. Parking was very easy. I'm sure you don't have to re-explained how the system works since a ton of reviews here talk about it, but I thought the portions were very generous. I got the build your own bowl and because it was my first time there I decided to try some of every meat and finish off with the vegetables and sauces that I'm a big fan of. Everything that I had tasted delicious although I do wish the shrimp was a bit bigger . I didn't know that they would cook my sauces in with my food, but that was a big plus, especially since they let you go back to the sauce area and pour more on . I'm definitely going to be coming back and a few people that I've told I've been there have told me how that's there go to place so I'm confused how this isn't a five star ?! read more

Genghis Grill is similar to YC's Mongolian in Arizona. If you live in AZ, you know what I'm referring to. The idea is quite simple-- they have various items you can order straight off of the menu, or you can create your own bowl, which is what most people do. You walk up to the counter, where there's various raw meats and then vegetables, sauces, and spice mixes to add to your bowl. Think Chipotle, but you do it on your own. Once you've made your bowl, you bring it to the chef, who cooks it in the sauce(s) you picked. I thought the food was pretty good for the price, which was under $30 for two people. The chef did a good job in cooking the meat. Two things I didn't like was the service, which was friendly but rather unorganized, and the smell. The place has a strong sewer smell, as noted by some other reviewers. If the place was cleaner, smelled better, and had more efficient service, I'd rate it higher. The food was decent, though. read more

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It went well it took a minute to get seated, but once we were seated, everything was brought out fast. They were out of jalapeños and squash, but it wasn't a big deal. Everything was clean. The food tasted nice. read more

Genghis Grill - This is steak, chicken, broccoli, and Fried Rice - Mongolian Near Me - Frisco, Texas

Genghis Grill is a noodle/rice place with lots of customizations available! There are plentiful vegan options, and lots of it is labeled clearly! Lots of vegan proteins, sauces, and bases- recommend for plant based eaters. Service is nice and you can watch your food be cooked in front of you! Ambiance is pretty standard, and recommend to check out this place! read more

Genghis Grill - Create Your Own - Mongolian Near Me - Frisco, Texas

Unwelcoming and unfriendly staff. Empty restaurant took forever to get someone to acknowledge us and seat us. Once to our table we told her we had 3 party. She sat the 2 menus down and walked away ignoring us. Server was in a hurry to take our order and not friendly at all. Food took forever and when they finally brought the food to the table they brought one bowl at a time instead of bringing the table together. Food wasn't great. Not very flavorful. After food arrived. We never saw server again. This restaurant doesn't seem to want customers on a Saturday afternoon. read more

Took my family to this restaurant yesterday around 3 pm yesterday and waited at the front desk for about 5 mins and no one ever came. There was no one in the restaurant. No customers and not a single worker anywhere to be found. I wandered around the restaurant, the bathrooms, even went back to the employee area and could not find anyone. Our total wait time was probably 10 minutes before we left and found another restaurant. Wanted to make sure that the owners are aware that no one is running this store and are leaving it unattended for long periods of time. read more

Sign on door, see photo, and locked doors says they are done done. I remember before the pandemic one could make their own bowl. But later they switched to order from menu. Guess too many customers didn't care for change. Too bad. Google reviews also report closed now. read more

Genghis Grill - Aug 2034 read sign - Mongolian Near Me - Frisco, Texas

Great place for a quick bite. Love the Frisco location. Always convenient. Always great service.

We had an amazing experience at a Genghis Grill in Las Vegas, so we decided to give this one a try. We came in around 7:50pm, there were just a few people inside eating. We waited at the front door for a couple of minutes before a staff member realized we were there. We were seated across from a side door near the drink fountain, which was for some reason propped wide open. It was dark and chilly outside, so we could feel a chill coming inside since we were sitting right in front of the door. Our table was very sticky for some reason, but we didn't complain about it. Our server came over and asked what we wanted. She didn't take the time to explain how the bowls and menu worked, but luckily, we already knew from our experience in Las Vegas. We both ordered the red bowl with regular noodles. She handed us our silver bowls and we went up to the bar. At this point during the evening, several containers of ingredients on the bar were empty. The tofu container only had a few chunks of tofu in it, the cilantro container was empty, the onion container was empty, when we asked for more cilantro, we were told they didn't have any. We had to wait a few minutes while the woman refilled some of the containers for us. After filling our bowls, we headed over to the cooks, they didn't acknowledge us, they were busy laughing and talking to each other. We left our bowls on the counter and went to sit back at our table. While we were sitting at our table, we remembered that our red bowls actually were supposed to come with two choice of side options (Rice, noodles, rice noodles, or both). Or server never mentioned this to us when she took our order. We just said "Oh well", and waited for our food. Our food arrived piping hot at our table. We were both very pleased with the flavors we chose for our bowls. We never saw our server again. A man did stop by our table when we were about done with our meal, I asked him for our check. He brought us a pretty cool hand-held device and told us to make our payment on it. We swiped our card, and headed out. Overall, the food was very delicious and cooked well. The service really could've been better though. The server should've checked to see if we needed our drinks filled during our meal. Also, sitting us across from an open door when it was 62 degrees outside was a little disappointing. I'm not sure what time they close, but I really think while they are serving customers, they should keep full containers on the bar so customers don't have to wait for staff to refill them. We both really did enjoy the food here, so we will try it again. I will update this review after my next visit. read more

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Got a Medium Bowl which was solid. All the proteins tasted very good, and for a build it yourself model the food tasted fresh.

My family used to love dining in here however our last visit will definitely be our last sadly. For a Saturday night to have one waiter that's horribly overworked as well as stressed about numerous complaints is ridiculous. The prices are terrible for the quality and taste as well as all the extra charges having no silverware no refills because the one waitress could not keep up with so many people. I would urge everyone to not give them the satisfaction of having your business especially this location! read more

The food was terrible I got the garlic steak, should have been the garlic fat of the steak bowl. Servers were nice though that's the only reason they got two stars instead of one. read more

Food the food was disgusting from the standard items to the create your own bowl. We only ate here because of the discounted gift cards. We are never coming back. Service - the server was very nice and helpful. Ambiance - the interior and cleanliness inside was okay. The bathroom was very dirty. read more

Not a bad option for a quick lunch. I haven't had this place in quite a while but it's pretty much what I remembered it to be. Service was fine and the restaurant seemed in order. I don't see myself going back often but can't say I'll never go again. read more

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Decided to come since it had been a while since our last visit. My kiddos loved it because they got to pick what yet wanted. Service was pretty good even though I wanted more soda but wasn't sure if I could just go up there and get my own since they were serving everyone. Overall, really good and we will be back. read more

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This may be my last Dine-in experience for a while, I hear the governor may announce at noon today, the closing of all dining-in restaurants for the state of Texas. Had a wonderful conversation with Caleb, the general manager here. He is very customer and employee friendly!Everything was available and ready to make my perfect bowl of nothing but protein! Since you handbill your bowl, it's really difficult to complain about anything other than how it's cooked or the quality of the food. The food quality is excellent, and always cook just the way I want it. If you love protein like I do, be sure to pack the meat into the bowl... and then add whatever you want to it, on top. I'm a fan of Genghis in general, but this is one of the best ones I've ever been in! read more

Genghis Grill - Build my own high protein bowl - Mongolian Near Me - Frisco, Texas

Ordered two different bowls and they mismatch my items from both bowls. Ordered at 7:34pm on Sep22,2024 for Tahseen. Pineapple and zucchini swapped. Too much chili sauce. read more

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I got teriyaki chicken and subbed in noodles. It took a really long time to come out, and the dish was very salty. The seasoning pooled at the bottom, which I suspect is why it felt so salty. My boyfriend got fried rice and asked them to withhold the shrimp. His dish had loads of shrimp and he had to pick out all of them. read more

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We love this restaurant but hadn't been to this location before. Was easy to get to lots of close parking. We were greeted at the door. Last time we went they weren't letting you serve yourself (covid) but back to normal. We got regular bowls and they seem to have added lots more choices of meats-but saw the lime chicken, which I loved is gone. We piled out bowls high then watched them cook it. We always get their udon noodles. They now charge 49c for an added egg-we did this time but probably won't next time I go. Was a wonderful lunch and I'm already looking forward to going back again soon. read more

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This location has gone down hill. food wait. the prep time was ridiculous for a chicken teriyaki bowl. the place was empty and the lone cook was lolygagging around. Food quality: Ingredients were missing. reminded me of a la Choy cheap chinese dinner. not a good value for what you receive. VOTE NO read more

My family and I came here for an early dinner. The meats and veggies looked fresh. The sauces were a good variety. The udon noodles did not taste like udon and the rice bases was a bit hard. Overall we enjoyed our eating experience. The service was good and the ambiance was okay. We would come again. read more

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I give this location 3 stars because of service. I understand they were short staffed and our waitress was new. However, the amount of time taken to wait for our tables bill so everyone could pay, then have Bills not be correct. Having to wait for the manager to come help, not a great way to end the evening. read more

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Trinity is an excellent server! Well done! I enjoyed the food as always! I will be returning.

It appears they have been closed all week (week of January 22, 2024). I drove over on Monday for lunch to find a sorry for the inconvenience sign on the door. Are they done for good? read more

I used to love Genghis Grill but the place has gone way downhill. There was one waiter for the entire restaurant with about 8 active tables, so service was slow, although the waiter did the best he could under the circumstances. My biggest disappointment was that the food selection has decreased. Gone are the pork, the fresh green beans, and the diced potatoes from the food bar. Not to mention a medium bowl is almost $16 now. So the price is high, the service is slow, and the variety of food has decreased. It's such a shame! read more

The service was great and the food was even better. Kyle was an amazing host and very nice!!!

First bad experience at a Genghis Grill. Bad food . Bad service. Bad wait times. There was only 1 server there. She warned us that service would be slow since a group of 20 had just arrived. I wish we had left. We waited a long time for her to take our orders but we had been warned, so no big deal. She asked if we wanted eggs. We said no eggs for anyone. After filling our bowls and leaving them with the cook we waited another long time. All the bowls came back with eggs. My son didn't mind but my daughter and I can't stand eggs. She decided to try and eat hers but I told the server that I had asked for no egg. She took the bowl back. She brought it back a good while later. They had picked through the bowl and picked out the larger chunks of eggs and left the smaller chunks in. After having someone pick through the food I decided not to eat it. The cook also burnt everything from the bowl. . There was almost nothing left of the vegetables and what was left was vey charred and small. I've probably eaten at various Genghis Grills at least 30-40 times and have never had a bad experience but, wow, this was so bad. read more

Came to Genghis in Frisco for the 1st time at this location. Service was friendly and the food just as tasty as I remember. Love the atmosphere and the food choices. Having the ability to create my own bowl is fire and the food is served up quick. Definitely recommend to anyone that wants to be creative and enjoy a good meal. read more

Absolutely my favorite restaurant! I lalways unsold my own bowl and it turns out amazing every time ! A little expensive but I always , ALWAYS have left overs ! read more

Genghis Grill - Build your own bowl - Mongolian Near Me - Frisco, Texas

I've always had a good time coming here. Plenty of ingredients and choices. Sometimes not the freshest options though. (B)

This is our local Genghis and as always perfect service, perfect food! Carmina was awesome!! Welcomed us with a bright smile. Made sure we had all that we needed to make this a favorite dinner for us!! All the ingredients were super flesh! read more

great food and a very nice wait staff! They are in walking distance from my job so we go over often. I would definitely recommend this restauran. read more

Dined in tonight for the $2.50 small bowl special for app members. They were short staffed for such a big demand and who isn't right now? The employees there all did amazing at handling such a stressful night, specifically would like to shout out Aaron for amazing customer service, I didn't get anyone else's name but you all did great. For the other customers: SPECIALS BRING IN MORE PEOPLE, WHICH MEANS MORE WAIT TIME. The food industry is hard, we are human too, being kind goes a long way read more

Trey Always takes great care of us. The food is excellent ! Recommend this location for a great experience.

Genghis grill in Frisco is super yummy! We ordered takeout and everything was perfect & ready to go when promised!

The food was okay but the cooks were really slow on the grill. My starch, tortillas, weren't delivered with either of my bowls; I had to request them after my bowls were delivered to the table. The worst part of the visit was the men's restroom. The smell and the visuals were disgusting. read more

Genghis Grill - Genghis Grill Men's Restroom - Mongolian Near Me - Frisco, Texas

I missed this place soo much.  There have been a few changes since we lived here last, but they're improvements.  Came by for lunch, first ones in at opening.  First clue of how anxious we were.  We got 3 lunch bowls, regular size $10 each.  What I love are all the protein options.  I'm mainly a steak girl, and they have both cubes and Carne asada.  Quite a few options for seafood also, I always go with the shrimp.  The sauces have changed, so with the help of the manager, Shannon, I found the exact one I was looking for, D3 sweet and savory.  I chose the noodles, but the fried rice is also incredible.  Our service was great, Shannon is amazing!  We'll return no doubt about that! read more

Genghis Grill - Mongolian Near Me - Frisco, Texas

It's been quite some time since I've been to this location. But i do have to say the cleanliness and service has gone downhill. The food is great as always but the environment makes you want to take out. They are looking for help so I'm hoping that is the reason. The bathrooms are filthy, no soap or paper towels. I did like that you were able to open the door with your foot, but looks like someone broke that off. The soda machine wasn't working and the tables are barely wiped down with remnants of food in the corner of the table and seat. It's a shame because this was the one of the better locations. Hope they can turn things around and management can be more proactive with this location. read more

Suck... this location was real good in 2021 and we visited 2x's a week as a family. As of recently, they have made so many changes and so many issues: 1. Tables all wobble - maintain you equipment 2. Missing many old sauces - say discontinued always but other locations in Allen has. 3. Fix the air 4. Fix the credit card machine - cash only 5. Says rice noodles, wontons and peanuts are now discontinued. BS. They are making profit decisions, raising price and providing poorer service. Get lost. read more

I have been a GG fan for years but the organization overall continues to decline. The only reason this is not a 2 star is the staff. The team does a great job with the poor management and facilities they work in. The day I visited many things were not fresh and they were out of several staples for GG. I keep hoping someone will buy them or a new management would come in...better yet the existing executives should go to each location for lunch and dinner as a customer. No badges, no GG shirts and take in the food and atmosphere. read more