This bakery has very stale pastries and is so overrated and over priced. Today, being Sunday you would think the pastries would be fresh, but no they couldn't be more stale. This is probably the last time I go there. It's just not worth the HIGH PRICES. The pasticotti were beyond stale, they were totally inedible. I had a coupon so I purchase 6-7 pastries and we all had issues with them. I just don't understand it. They should just make smaller batches. The doughnuts are good, but they are smaller than most other bakeries. read more

Usually love this bakery but has a crappy experience there yesterday. My mother who lives in Florida is visiting & she loves the pignoli cookies from here. I stopped in & asked a young man at the counter if they had any. I did not see them in the cookie case. He said he had no idea & did not ask anyone. He proceeded to ignore me. I looked around & decided to asked a twenty something guy who just finished with another customer. He got very snippy with me and said that in the future I should call first to see if they have them & that it's hit or miss. Ummm ok. I have no issue with Gencarellis for not having them but their help sucks! You would think they would want to draw people in.. Anyway I got other cookies & they were gross. Back to DebPam! read more

Good bakery but nothing really stands out. The cannoli are very good however

I have always been a lover of Italian rum cake for my birthday. My parents always got it from Paterson Pastry Shop & I've tasted many other's bakery versions. None cld compare UNTIL NOW...This cake is so fresh & light...so much better than Paterson Pastry's heavy rum cake. It is a melt-in-your-mouth delicious. Icing is creamy and not sweet. Perfect combo!!!! I live in Mendham & my relatives bring it from Wayne. Can't wait til next year for more@ read more

I absolutely LOVE this place! I use to swear by Calandra's in Fairfield/Newark, but after a few bad customer service experiences there I decided to try this place...the pastries, doughnuts, and everything are fresh and delicious! The prices are also really great, you can get great tasting and LARGE pastries for very little money! Again, I really love this place and I'm a bakery enthusiast! read more

Their baked goods are good, but cautious ordering custom cakes. They misspelled my daughters name and to "fix" the problem they just drew over the mistake. Looks terrible. I am so beyond disappointed. read more

So the story goes.....I went in to order two cakes for my daughter's 1st birthday party. I was greeted by a young gentlemen who was friendly. I said I'd like to place a cake order, and that I would like a full fondant cake as the main cake, and then a very small "smash cake" for my daughter with just regular icing. I showed him a sample on my phone. He brought it back to someone in the back to get me a price quote. The gentleman was friendly, but seemed a bit confused as to some of the questions I asked. He said to email the cake decorator and explain everything you are looking in the cake order. He took my order down on paper with my phone number, etc. I wasn't asked to leave a deposit, or was given any order slip, etc. I emailed this person when I got back home with my cake order with photo samples, etc. I said in my initial email that I would like somewhere on the fondant cake to read Happy Birthday with my daughter's name, or just my daughter's name somewhere on the cake at least. We went back and forth through the emails clarifying details, etc. The day comes where we go to pick up the cakes...My husband went into the bakery, and when the cakes were brought out, there was no "Happy Birthday" on the cake or my daughter's name anywhere on it. My husband complained stating they didn't follow directions per the email. He said that those instructions were not given to him. Apparently, the person I emailed was supposed to forward directions, and did not tell him that. My husband was upset, and the man behind counter was rude and defensive. He wrote her name on the cake board to somehow make up for it, but we still weren't too happy about it. On a positive note, the cake decorator did a beautiful job on the cake itself. read more

Stopped over for a birthday cake. Took walnut chocolate moose cake. Was really tasty. We loved it.

The cake was great, but there was not that much of it. There was at least as much frosting in our cake as there was actual cake. I wouldn't have minded this if the frosting was good. We asked for chocolate frosting, and what we got was a cake with very light chocolate frosting that was very sweet and had little flavor. I was disappointed as this 8 inch cake cost $22. I could have bought the same quality cake at Shoprite and saved my money. read more

Best bakery ever I wish I lived closer I'd go every day.Birthday cakes never had a bad one yet. Their butter cream is so light fluffy & not too surgery at first I thought it was whipped cream. read more

This placed is dessert haven!!! They have this cake like ferrero rocher candy. It's chocolate mousse with hazelnut, hits the spot. Yumm I was going to take pic to post it here but the cake was gone in a sec! Also try their lobster roll! Must go to place. read more

You can't go wrong with this place. I've been to this spot a couple of times in the past and always left with a smile on my face! That's what's up. If you're looking for a cake and was thinking about going to ShopRite.. think again- go here if you're around the town. read more

I wasn't impressed at all very expensive and the items (cookies) were tasteless it wasn't worth it! I'd give it zero stars if I could. I think the only reason ppl go here is the same reason I did its the only bakery close by. Yuk! read more

Although the baked goods are great and the people behind the counter are friendly. I give 3 stars because the baker was a little rude when I inquired about a custom order. He seemed annoyed, and although it was not an ordinary request I felt that he could have been more accommodating to me and providenj alternatives. As a customer who has purchased baked goods multiple times I def. will not recommend this bakery for custom baked goods i.e. kids themed items... read more

Used to love this bakery until I went to Packanack bakery. Gencarelli's crumb buns and boston creme donut really tasted fake, like chemicals. Quality not as good as it used to be. Compare their quality to Packanack's and you will understand. read more

All of my family and friends love this place. THEY ARE GREAT! I recently went in with a custom design for a themed cake and they were able to make an amazing cake with only two days notice! It was so fresh and tasted delicious. I always come here and will continue to come here. I also picked up a red velvet cake while making my order and it was great! read more

This is a great little gem on Valley rd. The prices are more than reasonable and there is a great selection. The chocolate mousse cake is extraordinaire. Check them out and enjoy the goodies. read more

Being born and raised in Queens, NY and now living in Morris County, I needed to find a genuine bakery. Enter Gencarelli. Everything here has been fantastic. From pastries to custom cakes, our guests always ask us where we get our Italian pastries. If you are in the market for an authentic Italian Bakery, look no further. read more

One of the best bakeries in Wayne, I get my birthday cake from here every year. The food is great and at a reasonable price as well. I highly recommend their fruit tarts and apple pies! read more

Gencarelli's Bakery is a beautiful bakery filled with delicious sweets,pastries, cakes, breads, etc. The workers are always the kindest and help serve you with a smile. I recommend the cheesecake and the chocolate mousse in particular. read more

Pastries are OK. Cannolis are good... if they fill it right. Many times the middle of the cannoli is empty. Sometimes customer service is average, but sometimes they leave you hanging. Once I went into the store... no other customers were there, but the workers (including the owner) just talked to each other, went inside the baking room, came out, etc. Took 10 minutes for the owner to ask me what I wanted. They also talk about phone order customers behind their backs. read more

There cheesecake is to die for service sucks girls are really rude I go there every week for the strawberry cheese cake it's the best the cannoli cream fresh read more

I walked into this bakery and no one greeted me, no one assisted me, they were all huddled in a corner talking amongst eachother. It's only when the bakery got busy that I was acknowledged. Get better staff or retrain on customer service. read more

I was craving a brownie and had a weak moment while running into the neighboring Walgreens so I stopped inside for a quick fix. I bought a a couple of brownies and Napoleons. On my drive home I decided to stuff my face and boy did I regret that. One bite of the brownie and I started to gag...it tasted like a terrible mix of moth balls and chemicals. I couldn't seem to drive home fast enough to wash the after taste out of my mouth. Had to through it all out. Notably this is my first Yelp review but felt compelled to warn others the establishment so they can quality control...and despite my failed attempt to stuff my face I'm not some kind of fatty lol. read more

Can't really understand why people recommend this bakery. I've tried their peach pie which had no discernible peaches, just a mash of peach flavored stuff, and thick, tasteless dough. I've tried their traditional Italian cookies which taste like dust. The place is big, looks clean, and the help is courteous but honestly, the baked goods are nothing special. read more

I went in on Wednesday before Thanksgiving to purchase a carrot cake, bread and order a birthday cake for Saturday. When it was time to place the cake order the person helping me (one of the lady owners) started complaining that it was not a good day to order a cake, rolling her eyes, was annoyed and very reluctant! It was obvious she didn't want my business so I walked out and will never step foot in that bakery ever again! read more

It was the worse pastry I have ever had.It taste old,it was hard and dry, I got one with the custard inside and that custard was dry.I love eating rum baba's ,I got one and when I got in my car and I took a bite and it was dry and lumpy, it tasted disgusting. I when back in the store and I told them, I guy started to argue with me and I was not going to argue with him,I was tired after work, I decided to leave.I will just keep going to The Bomboneir where evething is fresh everyday . read more

I purchased a crumb cake and pastries in the morning and both were stale and cheap tasting. I've gotten better stuff at the supermarket. The bakery is pretty and location is convenient but really not worth it. Also, customer service is not so great. read more

The worst. We called to see if they had an item in stock and they agreed to hold it for us. When we got there it was gone. They were very sorry and took our name and agreed to have one the next day. My wife called and gave her name and they told her they had it. When she got there it was sold. They offered no substitute and NO APOLOGY. If you need a cake or pie - go anywhere else on earth, read more

Poor customer service & business planning, tried to order my thanksgiving pies to pick up on Wednesday night but was told by the snooty counter help that they would be putting out enough pies on Thursday and will not take my order for Wednesday pick up. During the holiday season, there is never enough counter help so the line is out the door literally. Additionally, the time I will spend on line at the bakery I can spend traveling to my destination. Gencarelli management you have just lost my future business. No one needs the additional stress of getting to the bakery early to get baked goods, there are other bakeries who are willing to accommodate me. So long! read more

I ordered a communion cake and what a disappointment on all levels. First, when I called to order the cake the women told me she was busy (it was mid afternoon on a Wednesday) and could I call back the next morning. I didn't order anything fancy, a basic sheet cake with a cross and writing and bavarian cream filling. The cake was probably the worst I had ever had. It was dry and tasted stale. You could not tell the difference between the chocolate cake and vanilla cake because it all tasted the same...bland. The writing on the cake and minimal decorations was very sloppy. It was for 50 people and not one piece of cake was eaten. Just a few bites and my guests pushed it away. I have ordered cakes from the best bakeries in NYC to Stop and Shop/Shop Rite and I would take a Shop Rite or Stop and Shop bakery cake over this one any day of the week. Someone told me go to Gencarelli's for pastry but never for a cake and I should have listened. read more

I don't often rate New Jersey joints since I live in Staten Island and work in Brooklyn but I have to in this situation. Paid a visit the other day to our Wayne office and wanted to get some desserts for my colleagues. Growing up in Bensonhurst, I was exposed to the finest Italian bakery. I'm an expert you can say. I purchased a whole assortment of items here and everything was delicious and fresh. And the lady behind the counter was such a sweetheart. So friendly, accommodating and patient (which is required when I'm trying to select items in a bakery). Reminds me when I was a kid and you'd walk into the old Italian bakeries and how the women would smile and give the little kids a cookie. The negative reviews come from fools who will give 5 stars to Dunkin Donuts and McDonalds and other franchises which I'd never step into who sell mass produced, commercialized junk. This place deserves the appropriate accolades period. read more