Not my favorite. Not sure why people love this spot. At least the cookies I got were warm. However, too much calories for cookies that taste at best like a grocery store cookie and maybe worse than what Costco has. read more

I am only giving 3 stars because the items were pretty good. But...these are the most unfriendly, miserable young ladies every single time I go to this location! Never a "Hi, welcome to Crumbl" in fact not even a hello....ever! They are busy talking to each other and the girl was even annoyed I was using cash and asked for change....to tip her!!! Crumbl you can do better! Not only disappointing your star item was not available but dealing with your employees makes me not want to go back! read more

Decided to stop here late on a Thursday night to grab some sweet treats for the kids. This Crumbl location is pretty new and in a great spot in Wayne. This was my first time getting Crumbl honestly - I've had it before but never was the one to get it! They were sold out of a couple of them but I ended up getting the 6 pack - Chocolate Mint Cake ft. Andes (2), Wildberry Sugar, Milk Glaze ft. Fruity Pebbles (2) and the Original Pink Sugar. I ordered the cookies in the touchscreen pad right when I walked in and it took maybe 5 minutes to get them. You can only carryout - there is no room to sit, there's barely room to stand honestly. Got home only to realize there were no Andes on the mint cake cookie which was disappointing. The cookies are pretty big so we literally each tried like 1/4 of them and were full. read more

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After several visits, Service could be hit or miss. Definitely not consistent. Cookie selections are generally good with some being just too sweet. Store is always clean with a convenient drive through and plenty of parking. read more

Typically i would never judge a place based on their 1st day "soft opening" but... Food: I ordered a 6 pack of the cookies and chose 1 of everything on the menu. Unfortunately, they just had sold out of the chocolate chip which looked (in my opinion) the best. I was able to try everything else though... I realized I'm not much of a heavy frosting guy - but from an unbiased opinion they were very very good. Each cookie was topped nicely with a good amount of frosting and the cookies themselves were nice a soft and delicious. My personal favorite was the "honey bun" whereas my sister loved the "peanut butter and Jelly". Atmosphere: The place was super clean and nice inside. It looks like in due time they will have self ordering kiosks but for now you order at the main cash register. There is also a drive-thru which totally rocks! i was debating giving this place 4 or 5 stars but for what ti is, a cookie store, the drive-thru made it worthy of 5 stars. The fact i walked in here while it was jam-packed on their first "not official" opening day, had no issues, ,thought it was great, and the staff was super friendly - makes it worthy of 5 stars. Clearly whoever is running the place has a good plan. Nice work and an awesome addition to the town read more

Crumbl - Wayne - Cookies! - Bakeries Near Me - Wayne, New Jersey

I honestly came to this place because Tmobile had given a coupon for a free chocolate chip cookie. There was a short line and a short wait. Only ordered two chocolate chip cookies. They were warm and pretty thick. Small place with nowhere to sit, you can order at kiosk or at the counter. read more

Crumbl - Wayne - Bakeries Near Me - Wayne, New Jersey

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Popped in here on the whim. It wasn't crowded, which was great for a weekend so we were able to quickly place our order and get on our way. Cookies seemed solid and on par with the ones in our area. Staff seemed a little bored, but it was later on, so maybe they had enough of that day. read more

The cookies were fantastic! My favorite was the berry one, which wasn't too sweet and fluffy. I was told that there were other cookie flavors on the West Coast. When can we get some of them too? The ordering system was not the most efficient one. The line was super long to enter the store, and then I found out I could pay at the kiosk, which nearly no one used. Most people went to the counter. Maybe two lines can be formed? And they called out names once the order was ready, so everyone was waiting inside for the order. read more

Crumbl - Wayne - Bakeries Near Me - Wayne, New Jersey

I've been wanting to come here since they opened so I decided to pop up. I opted to do the drive-thru only to see that is closed until September No wonder I always see lines outside. FYI t's a small parking lot and it was pretty full when I stopped by. Will update my review once I go inside. read more

Crumbl - Wayne - Storefront - Bakeries Near Me - Wayne, New Jersey

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Wow. So we drove past this place one day and there was a long line on a Friday night. So today we decided to get in line. We ordered the strawberry shortcake, cookie batter, rocky road and chocolate chunk. I couldn't wait to try them. My favorite was the strawberry shortcake. The cream on top is so fluffy and delicious. It's not overly sweet which is nice. The rocky road is really chocolaty for those who like that. I will be in a sugar coma for the rest of the day. lol! read more

Crumbl - Wayne - Bakeries Near Me - Wayne, New Jersey

The cookies here are absolutely delicious and the service staff is always very friendly and prompt. They give me recommendations based on what they've tried and they never seem to fail. I tried to stay away just because of the calories lol but it's so hard to resist when every cookie I've ever tried here has satisfied my belly. I definitely recommend for everybody to try this place! read more

Crumbl is a great bakery, this location is a joke. Thier digital board is never on. The app doesn't work, the workers take a solid 5 mins to put 6 cookies in a box. If my kids were not obsessed I would never come here. read more

This store is Always fresh and delicious. Workers are super friendly. Store is super clean

Nothing special. Super sweet and not really a cookie. They do have a nice rewards system.

Delicious cookies, employee was nice, the ambiance was calm and easy to order for a first timer!

The cookies were good...very good but the experiences of getting the cookies was a pain in the **s. Only one iPad was working and they had 2 varieties of cookies left. One was the pancake and it was missing syrup and the butter. Kinda disappointing for $10 for 3 mini cookies read more

Cookies great, but that is where this experience ended. Customer service was poor. POS doesn't provide a receipt for a business purchase, which I needed. They call out names so softly, that you cannot hear them over the music playing. Ordered 10 cookies, which was packed as 2 4 packs and 2 single cookies, really? They failed to tell me that I could get a party pack for like $3 more and get 2 more cookies and everything would have been in 1 nice box. The lines are terrible. Will not be back too soon to this location, they have a lot to figure out to service customers. read more

I was outside on line at this crumbl location and ended up meeting the owner. When speaking with her, I would say something, she would respond, and then turn away from me, and put her back to me. This happened at least 2 to 3 times and became a belittling and dismissive conversation. It made me feel like the owner cared only about the business and not the customer and then I wasn't worthy of her time. I would rather drive an extra 20 minutes to go to a different location than to come back here to support an owner who I feel does not seem care about her customers and makes them feel so small. It's unlikely that I will recommend this location to others. read more

So happy to finally have a Crumbl in Wayne! The prices are up there, but each cookie is huge and impossible to finish in one sitting (I'm lucky if I can do a quarter). They also switch their menu out every week to give some variety and I haven't had one that wasn't delicious. Definitely give it a try! read more

Great atmosphere and environment. Everything was great. I like how there is a new idea every week and there is a new amazing flavor to look forward to and that there is so many new ideas and I like how I can never get bored because there's always something to look forward to, and there's always a cool mix. read more

Crumbl - Wayne - Mrs - Bakeries Near Me - Wayne, New Jersey

Amazing cookies and treats. I was highly satisfied with my order today. As a first time visitor to crumbl I can confidently say I will be back. read more

The cookies are very delicious but when the people who have online orders should have all of the cookies they ordered before they sell out. They should also have their cookies prepared before the people who don't have online orders. This means my order should be prepared by the time i get there so they don't sell out when i've been waiting for the cookies i want. I was here today and i had an online order and all of my cookies picked out, but by the time i got there at the time THEY gave me, the cookies i wanted was sold out. they should already have the cookies that I ORDERED already prepared and i shouldn't have to pick out new cookies. I suggest getting more supplies when you know you're a popular store. read more

Crumbl - Wayne - Not the cookies i wanted!!!! - Bakeries Near Me - Wayne, New Jersey

If your digital board where you display the names of your orders is not working.....you should really be calling the names of the orders when they are ready. Instead we are all just standing there like we are fucken mind readers. Get your shit together!!!! read more

we went during grand opening which was a nightmare but the cookies were GREAT! we've gone back several times since and the lines and chaos was not as bad as that, infact no wait or line! good service and the cookies are bomb! read more

I was driving by and decided to try this place out. It's just a countertop to order to go. NO tables to sit down, NO drinks to order. Just VERY EXPENSIVE cookies. For 3 cookies it's $9.50!!!! I will NEVER EVER be back!!! The cookies were warm but DEFINITELY NOT worth the price!!!! read more

I've been to this location many times since they've opened. It's easy to order and the desserts I've gotten have always turned out well. When the line is out the door they should have a better way to manage getting people into the store and balancing that with online orders. It seems like they prioritize online orders over in person orders which makes the wait in line take longer so maybe they should put a limit on how many online orders they can take at a time. Most of the employee interactions I've had the employees are kind of cold shouldered, like they aren't being mean or unprofessional but also aren't being friendly or polite which I can kind of understand because I imagine working there is difficult. read more

Crumbl - Wayne - Bakeries Near Me - Wayne, New Jersey

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Why even HAVE a drive-thru if you don't even USE it?!?! Make that make sense. I'm not going to stand in a line to the highway in 80 degrees for a cookie. Do better. read more

Very average cookies in my opinion. They're heavy, doughy and lacking in flavor compared to other specialty cookie places. Bang, Levain, and even Insomnia are better. Service was on point at least. read more

I reached out to the business via email like recommended above and I haven't heard anything back.. 10/4/24 read more

Crumbl - Wayne - 1 of two waffle cookies I received ( this is the mini, and the large one looked exactly the same) - Bakeries Near Me - Wayne, New Jersey

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Be prepared for the next day it is inexcusable to run out of icing and cookies by 9:00am read more

Crumbl - Wayne - My trip to crumble this morning was very disappointing! False advertisement - Bakeries Near Me - Wayne, New Jersey

Good cookies and Everytime I walk in me and my friends choose the big. Boxes and it doesn't fail to. Amaze me

No wait and the cookies were delish! The chocolate chip cookie was my fav but I'll try others soon

Sounds good big lines must meen they like their cookies. Still waiting to try one when the lines die down.

Check your boxes before you leave. Drove 20 minutes home just to find a cookie missing out of a six pack I paid full price for. I will address in morning. read more

Crumbl - Wayne - Ordered a six pack of cookies tonight, only to find one missing when we got home. Plan to address with the store directly tomorrow morning. - Bakeries Near Me - Wayne, New Jersey

This was my first time going to crumbl and it's safe to say I won't be coming to this location ever again. Service could've been totally better. Ordering was easy, but receiving the cookies was a different ordeal. Attitude was given as she called out my name 3 different times with me right in front of her with a small wave and SMILE mind you. And when we received the cookies, she looked at me and rolled her eyes and shook her head. For what? I couldn't even tell you. Mind you, I also work in the service industry and I've seen truly terrible customers and given terrible customer service back. So, I can understand the frustration of a busy workplace and environment. But, upon receiving the cookies, we noticed there was a small but sharp piece of what seemed to be metal in our cookie. That's all I gotta say read more

Crumbl - Wayne - A piece of metal on top of the cookie - Bakeries Near Me - Wayne, New Jersey

Okay, 5 stars for the staff. My order was completed in a timely fashion and it was correct. All staff members were kind and helpful despite the large crowds. While they seemed super tired from a long day, they were not rude at all. 1 star for the actual cookies. Not worth it. Clay like texture. And what I found soooo odd was that the store didn't smell like fresh baked cookies ???? I think the long lines are for the hype, not the actual products. You can skip this place and support a small, local shop instead. :) read more

Parking is terrible but store is always quick. A little messy during busy hours but that's to be expected

Can't go wrong with crumbl. Great quality and service. Friendly staff. Would highly recommend. Just get ready to splurge on the cost

This Crumbl is absolutely infuriating. The customer service at this location is terrible!! First time going, the kiosk charged me for my order and it didn't go through. The man at the front was not kind, or accommodating. I have never seen someone with a smile on their face at this store. Every time I try and give this location a chance, the cookies are sold out extremely early from people placing massive orders, the customer service is terrible, or there is an issue with their system. Second day I went, I wanted to use my free reward which you can only use on the app, by the way. When I got there, the system was down and my order couldn't go through, shocking. I lost my points and when someone came to alert me, it was the same guy who I spoke with the day prior. He should not be in charge of handling customer issues as his demeanor and help is very bad. When being handed my cookie I wasn't even looked in the eyes [another worker] just put the cookie on the counter barely closed and walked away immediately. What is going on here??? Same day, a customer near me ordered two banana puddings and the outside of the container looked horrendous, with grease and cookie crumbs all over the container. So unappetizing. I would rather wait until another location opens to go here. read more

Way over priced 2 cookies $11 why is there a line out the door every nite Don't get the draw