I was a loyal customer of this dry cleaner for several years and trusted them with numerous…read moregarments, including dry cleaning and tailoring. Unfortunately, my experience has been deeply disappointing and has permanently changed my view of this establishment.
In June 2026, I received a dress back damaged. I had worn the dress only once before bringing it in for cleaning. The dress cost $470. After I reported the damage, I was asked to provide the retailer's website so they could verify the cost and arrange reimbursement. I was later told the business was waiting to restock the dress, with no estimated delivery date. I explained that I preferred reimbursement rather than having the business purchase a replacement on my behalf.
What made this experience particularly troubling was a subsequent phone conversation with a member of management. While I was calmly and respectfully discussing the damaged garment and seeking a resolution, the manager stated that she would not be treated "like a slave."
As a Black woman whose family has a personal history of sharecropping and whose father grew up during the Jim Crow era, I found that remark deeply offensive and completely inappropriate in the context of a customer service conversation. Regardless of intent, that language was unnecessary and caused genuine distress. When I asked for the owner's contact information so I could address my concerns directly, the call was ended.
I called back and spoke with another employee, who apologized for the interaction and indicated that someone would follow up. I appreciated her attempt to help. However, I subsequently sent a formal letter to the owner detailing the damaged garment, the interaction with management, and my concerns. I never received a response to my letter.
I eventually received a $400 check and a $100 store credit. Although I received some compensation, the check did not cover the full cost of the dress, and the store credit is of no value to me because I will never return to this establishment.
After years of loyalty and patronage, I expected accountability for the damage to my clothing, respectful treatment, and the courtesy of a response from ownership. Instead, I was left disappointed by both the customer service experience and the lack of communication from the owner.
For me, this is about more than a damaged dress. It is about how a business treats a longtime customer when something goes wrong, the language used during a customer service interaction, and whether management is willing to take responsibility and address legitimate concerns.
Unfortunately, this experience has permanently broken my trust in this business. I will not be returning. I hope management takes these concerns seriously and recognizes the importance of treating every customer with professionalism, respect, and accountability.
