Fast turnaround, but absolutely no customer service…read more The good thing about ZIPS Cleaners is their blazing speed. If you need dry cleaning done quickly, they are incredibly efficient and the turnaround time is fast. Unfortunately, the customer service is nonexistent. On my first visit, I walked up to the counter with my receipt in hand and the employee just stared at the screen without saying a word. No greeting, no "can I help you," nothing. After standing there awkwardly for a while, I finally asked if he needed my receipt. Only then did he ask for my phone number to look up my order. It was a pretty ridiculous interaction. Another downside is parking. The lot gets very busy and congested, especially during rush hour, which makes getting in and out more frustrating than it needs to be. Basically, if you're looking for fast dry cleaning and don't care about service, ZIPS gets the job done. Just avoid peak hours if at all possible.

Very Good! Zips has been also very consistent in its courttesy and service. Every…read moretime!

With my usual small, mom-and-pop dry cleaner closing down, I decided to give Zips Cleaners a try…read moreafter finding them on Yelp (of course). Parking can be a bit of a hassle, particularly during busier times, but the staff does a good job of keeping the line moving. If you've been there before, drop-off is quick since your info is already in their system, and the turnaround time is pleasantly fast which is a huge bonus. There's not much (or any, really) in the way of personalized customer service, but if you're just looking for an efficient, dry cleaning only experience, this place works. I still miss the mom & pop shop though!

Yeah, they are a nice group, but I swear the clothes look worse for wear when they come out, then…read morewhen they go in

My fiance' and I needed suits cleaned for his mother's viewing and funeral. No one else could get…read moreit done for us but Gem Valet said they'd hold their last load till we got there and had them for us in an hour!! I highly recommend them!! Thank You Gem Valet!!

Clifton Cleaners came through again for me. I needed alterations to my dress and needed a short…read moreturn around time. It was delivered right on time and they used the extra material to surprise me with a matching mask! Check them out for all your dry cleaning and alteration needs. They come to your house and their prices are reasonable.

THE SINGLE BEST dry cleaner I've ever used in my LIFE! The Owner, James G. is an upstanding person…read moreand the quality of CC's work is beyond reproach. I HIGHLY recommend CC's for all your dry cleaning needs... you will NOT be disappointed!

I have been using them for years. Very reliable, I can only recall two or three times that…read moreequipment failure delayed my uniforms by a day. Customer service is outstanding. I originally picked them for their hours and location. I needed to drop off in the evening, and you can always park right at the door.

Poor customer service, I called to inquire about some blazers I would like to have cleaned and the…read morelady that picked up was not polite and hung up once she answered my question. I would not bring my clothes here with that kind of customer service!

I am Highly upset that I prepaid for 10 garments and when I picked them up they were all dirty…read morestill. Then when I tried to seek help from the young guy at the counter he was a complete wise-ass. I left very upset and I expect to contact the owner for a full reimbursement...Don't go here PERIOD! read the other reviews...

This place has gone completely down hill. We have not received all of our clothes back three last…read morevisits as well as have received other people's clothes. We tried to talk to the managers, Chuck and Eric, however they were the rudest people and would not offer any compromise and basically said it happens sometimes. Horrible customer service from the managers. Angel is the only person there that has the best customer service and hope she can get out of that sweat shop soon. Don't go here whatsoever! It's cheap and not worth it.

Some of the worst seamstress work I've ever seen in my life. The man at the counter was very nice…read moreand pleasant, but the seamstress gave me this and didn't even apologize for it. She straight up told me "you have to be careful with it because it's not going to be strong". She ruined this bag and charged me $25 for it. Go somewhere else and pay more to get it done right. She did NOT fix my bag, she ruined it to where I'm not sure someone else will be able to fix it. This looks like a child did this.

Needed three pants hemmed and brought it here because it's closest to my house and I try to support…read moreLP businesses. Got my pants back and on my first wear the hem came undone. Immediately took them back and they redid the hem-no charge. Later in the week wore my other two pants, and once again on the first wear the hem came undone. Took both pants back and questioned if maybe the wrong thread was used for the pants material. Again the pants were redone no charge, however upon pickup I was told I would need to pay to get them done again (because why would I not just take them to another place if I crossed that bridge). When testing out the pants again, I slid my leg into the pants so slow not to touch the bottom area. Took the pants off after wearing them throughout the day, and shocker, this is the outcome...

Will definitely be coming back! Their manager is AWESOME. My coats look brand new. I brought in 6…read morecoats and they were ready so quickly. Amazing customer service on the phone and in person. Their front desk staff are also so wonderful, kind, and helpful. I live all the way in Silver Spring MD and will be making the drive just to come here. They are incredible and really handled my expensive coats with care. They also found everything so quickly when I came to pick up which just goes to show how organized they are. HIGHLY RECOMMEND!

I was highly recommended to bring larger items here, like my comforter, and based on my first…read moreexperience, I understood why. The initial service was impeccable, which is why I decided to return. I'm giving two stars out of grace for that first visit. Unfortunately, my second experience with the exact same item was disappointing. When I picked up my comforter, I noticed small specks of lint scattered across it. I brought this to the manager's attention, and while she insisted she personally handled my item and attempted to remove the lint, that explanation didn't align with the final result. If the issue couldn't be resolved, I should have been notified before leaving--not after I had to point it out myself. I did receive a refund, which I appreciate, but I genuinely wanted this to work. It seemed like the manager had already made up her mind that nothing further could be done, and there was no real effort to try to resolve the issue. At that point, I simply asked for my item back so I could take it somewhere that handles items with more care and attention to detail. It honestly made me question whether my comforter was mixed in with others during the process, especially since I take great care in maintaining it, including regularly steam disinfecting it at home. What was also frustrating was that instead of focusing on my concern, the manager began explaining how other customers' items can come in, as if I was expected to sympathize. My only concern was the condition of my item. Based on this experience, I would recommend keeping it simple here--stick to everyday dry cleaning. I would not suggest bringing larger bedding items like comforters or duvet covers, as the quality and attention to detail may not be consistent.

The owner is very rude and disrespectful. My clothes weren't finish drying, and the dryers were not…read moredrying my clothes. He told me he was about to clothes, take my wet clothes and go. I have not been back since.

((3 1/2)) This…read morelaundromat came highly recommended. Thanks to the extra large machines, I was able to wash and dry my gigantic comforter in no time. The laundromat is clean, spacious and the machines were plentiful. __ I eat. @f.hux I thrift. @DCthriftish