Full Disclosure: I work in IT as a consultant in and around the Portland Area. Also, this is a long review and will directly name other companies and my experience and why I absolutely LOVE Geeks4Mac. TL;DR Version -- Stop reading. Call them now. My only negative is that they don't work on tablets/smartphones. Otherwise you can bet I'm sending people there when my workload is too much. ~~ Now then; I had a Macbook Air from 2009 that had gone through the wringer over the years. Unfortunately, a hinge broke off the machine. No big deal, right? And I needed the thing repaired in a hurry. No big deal, right? Nope. The big negative about Apple products is that they're only made in one country, that being China. Because of that, and the fact that there's a new model about every six months, few places keep parts in stock. Even so, I knew from my own experiences that the parts wouldn't be that expensive nor take that long to do. I called MacForce, and they wanted $750 to add some screws and reattach the screen. Absolutely not. To their credit, they were clear that they didn't have the parts in stock. Next place, I tried The Mac Store on NE Multnomah. They kindly took $50 for check-in, sat on it for a week, then wanted $750+. By their own admission, they opened the box, saw the condition and wanted to REPLACE THE WHOLE SCREEN, hinges and all! (the screen itself, by the way, worked fine. It was just the hinge. (I later got an email from their Lead Service Tech who gave a song and dance about "parts for an old machine being difficult to source and the screen was 'irreparable' because the bezel was removed and needed a full replacement.") Uh huh. Sure. At least they refunded the $50, but I was still a week or more behind. (A reminder; a "bezel" is the metal frame around the screen. It's held on by only adhesive and doesn't affect the screen at all. The screen itself had no actual issue with it; it just needed to be reattached.) Enter Geeks4Mac. I walked in. Placed the machine on the counter. Answered a few questions. Paid nothing up front. I got an email within 24 hours detailing what needed to be done, what my options were for parts, guesstimate of turnaround time and shipping times for parts. Later, I found that the WIFI antenna was also apparently damaged. Honestly? My guess it was from The Mac Store, who last handled it. G4M replaced that, too. Total bill? $250 and change and finished in less than a few days once the parts arrived. No hard sell. No trying to repair what wasn't broken. No pushing, no shoving. Clear. Concise. Accurate. Honest. All words that describe my experiences with Geeks4Mac. read more

Erick is the absolute greatest. I'd give him 12 stars if I could. Let me lay it out: 1.) He knows what he's doing far more so than anyone else in town. I use my mac for music production and have been trying to learn about computers because I'm beginning to do some heavy-lifting with it so I've been all over town to a bunch of other places and done tons of research online -- Erick knows at least as much if not more than anyone else around. 2.) He really listens to what your specific personal needs are; He will help you understand and answer your questions endlessly (I've asked him questions about the details of what exactly is wrong or what I need to change, what the different parts of my computer are and why we need to what for hours and hours) and he always does so with grace, patience and enthusiasm. He keeps it personal and really wants to help you work out your solution. 3.) He also will be 110% straight up honest with you and is never trying to be sly -- He will always tell you the cheapest way to get something done even if it means going elsewhere to get a part, but he charges extraordinarily reasonable prices anyways. Sometimes I've even called him to get advice/insight on something and he'll tell me his view and some options without charging anything. Erick is the best!! read more

After more than 12 years my old laptop (nicknamed the Dinosaur) finally became extinct. It was time for something new. But I didn't feel comfortable just going to a big box store or the apple store and picking out the latest model just because it's new. Erick had worked on the old dino a few years ago updating it and he knew what I was looking for in a newer model. Which is how I came to buy a new (to me) refurbished Macbook Pro from Geeks4Mac at a great price. Most importantly, however, was the service I received. I felt like I was really listened to as to what I needed in a new laptop and I was matched to the perfect model for me. And let me tell you, this is a fantastic model, was a great price, and of course Erick completely decked it out with everything current. All of my data was transferred from the old laptop to the new one overnight (no waiting!) and I am exceptionally happy with how everything turned out. I have and will continue to bring all my Mac repairs to Erick @ Geeks, but in addition I'll continue to make my Apple purchases through him too. You just get such good personalized service that I can't imagine going anywhere else. I highly recommend Erick and Geeks4Mac for everything Mac related. read more

I've decided to fix my MacBook Pro with a screwdriver and a box cutter...(what was I thinking???) It didn't go too well. I. came to see Eric and he immediately knew what kind of damage has happened and what needed to be replaced- a monitor's connector. When Eric has completed some additional tests he found out another bad news,- my display got burned as well, ouch...I was ready to pay hundreds of dollars, or take it to a junkyard, but Eric told me that he had a spare display and he can use it Ito save me money..Wow, nowadays not too many businessmen waking up thinking how to save me some $$$. Yet the biggest surprise was waiting for me when I've come to pick up my MacBook. Eric told me that while repairing it he found out that my 6 years old battery didn't hold the charge too well, and he....(are you ready for this????) he installed a battery with very few charging cycles...for FREE!!!!!. Eric is nor that a certified Mac technician, he is a true DOCTOR and he is in business of healing not just broken Macs but broken hearts as well, he is a terrific human being that can be TRUSTED! Thank you Eric for your expertise and your kindness! Vic (2011 MacBook Pro). read more

When I was searching online for a place to repair my Mac, I almost went with the first 5 star result that came up. After calling them, they seemed really impersonal and charged way too much money. I am SO happy I searched further and found Erick at Geeks 4 Mac. As far as first impressions go, I was immediately impressed walking into Erick's storefront which transports you into the pages of a comic book. Seeing all the thought he put into his business told me just how much pride he takes in his work. Not only did he get my laptop working in tip top shape, but it's worth mentioning how efficient his process is: I got email updates every step of the way so I wasn't just waiting in the dark for a week wondering what was going on with my computer. He even followed up with me afterwards to make sure there were no problems. Talk about customer service! It seems that so many computer repair places can easily take advantage of the average joe who doesn't know anything about software, but I felt I could trust Erick from the get go. I am so happy I finally have a trustworthy place for all my computer needs! read more

Forget the Genius Bar, Geeks4Mac is where it's at! I initially took my Macbook into Apple for liquid damage and battery issues and they quoted me an arm and a leg to switch out the entire logic board. At Geeks4Mac, they understand how expensive and unnecessary Apple repairs can be. Erick told me that replacing my logic board was the last resort and that the individual components of my laptop would be assessed to avoid having to do so. Unfortunately, my laptop was too damaged and needed a new logic board but Erick was very transparent about it. The repair took about a month, which was longer than expected, but this was back in March 2020, when the state first went on lockdown, so I'd attribute the delay to COVID. After getting my computer back, I witnessed it crash multiple times and messaged Erick about it, but between online classes, final exams, and my flight back to my hometown, I could only give my computer up for a few days. Erick was EXTREMELY accomodating and understanding. He fixed my laptop in about 2 days, free of charge! Thank you to Erick and the guys at Geeks4Mac! read more

I first started working with Erick when he worked in an Apple Store and was one of the head "Genius's". I had wonderful experiences with him there, and when I found out he was starting his own business specializing in Apple products I was thrilled. I have used Erick and Jeromi to solve some difficult problems (becasue of my own doing) and the keep things running smoothly. They are polite, professional, and most of all so skilled with anything Apple. I just recently bought a new iMac through Erick. They took my old computer and transferred everything and returned the new one in perfect order. No fuss, just up and running in a matter of a couple of days. Everything on the new computer was perfectly updated from the old. I could not be happier. Have been using Geeks4Mac for several (3-4 years) with nothing but great experiences. Have referred 6-7 friends and family, and they have all had the same experience. Nothing is too difficult for the "Geeks". read more

I was prepared to replace my 2010 Macbook - it needed a new battery and was sluggish at best. I made an appointment and dropped off the computer. There were a few issues that were clearly communicated and fixed. Additionally, the memory was upgraded to allow for the latest OS to be installed. I am not a tech person, and each step was communicated along the way. In fact, there were some issues with the OS update, and Erick was able to log on to my computer remotely to resolve the issue (at no additional charge!). I work in customer service, and this experience was exceptional. I never felt ripped off or like it was an inconvenience to repair a 6 year old computer (like I did at the Apple Store). Now my computer runs great! Very much appreciate the high level of customer service and follow-up. Geeks4Mac is a great, customer service driven business. Highly recommend! read more

I have had Erick do two repairs on my Mac over the past year and have been extremely happy with his work. The first was a screen replacement that we had to wait a few days on parts, but once the new screen arrived he had my Mac returned to me within 24 hours. The next time was a more routine battery replacement and he worked to accommodate my travel schedule. I use my Mac for my consulting business and it is hard to be without it for too long. Erick knows his stuff and educates you on the break-in procedures after servicing (i.e. battery replacement) to make sure that you are a happy Mac user for the long term. EXTREMELY HAPPY with his work and will definitely trust him with my Apple products in the future! Diane H Bleukar Marketing/SMO Consulting read more

I had some concerns of Malware in my Mac mini, so I looked this place up on Yelp, and decided to give them a shot, based on their excellent reviews. They are not conveniently located for myself, but I can now say that they were worth the drive. The service was great, turnaround time was as expected, and cost was definitely fair. I had them perform a full tuneup, and even had them upgrade my RAM while they had the computer, because the cost for them to install it was comparable to what I would have paid for the parts alone at a store, and it saved me the time and trouble of having to perform the work myself. All around great experience. I will be back should I ever need help with my Mac in the future. Oh ya, and the comic book decor is a great touch. read more

I spilled liquid on my MacBook Air some time ago. For about 18 months it worked okay but began recently to show problems. I took it to Geeks4Mac and Erik performed an extensive diagnostic. He made every attempt to minimize the cost of the repair, but the computer had extensive damage and he basically had to replace almost all its hardware. The cost of his repair was less than it would have cost to have Apple replace the hardware. He kept me continually informed on the progress of the repair and expedited the repair because I needed the computer for an out of town trip. It was a real pleasure to work with Erik. read more

Erick Is THE MAN!!! I took my MacBook pro 15 circa 2015 retina in for battery repair and Erick did an AMAZING job repairing it and cleaning the dirt and dust that had accumulated over the years on the fan and in the ventilation system. I also REALLY enjoyed hanging out and reminiscing mac history. Felt good to have someone know what I was talking about when I mentioned things like "Macworld, codewarrior and iomega zip drive" :-) If you have a mac, iphone, etc. that you need repaired and want GREAT service at a reasonable price Erick at Geeks4Mac is your go to! read more

Hi there. I brought my Macbook in last week, as I thought there was something seriously wrong(A virus or something along those lines). Erick could not have been nicer and quickly figured out what was going on. Erick was super courteous and completely willing to explain everything that was going on patiently and in depth. You could tell he liked helping people. It turned out that what was going was not really much of anything and he let me go free of charge. I will be a return customer for sure! Do come here if you have an issue with your Mac. Thanks! Dave Roberts read more

After a brief conversation with Erick, I was more than assured that my expensive Apple laptop was in the right hands. Honestly, I would trust this guy to open up and work on my machine more than the "geniuses" at the Apple store. Not only is his labor rate cheaper than Apple, but his service and quick turnaround are unrivaled. I got a number of quotes from people around town and somehow he's cheaper than the less knowledgeable techs I spoke with. He replaced a broken display on my MacBook Pro within hours of dropping it off. Look no further, this is your guy. read more

With reviews there is always someone that has had a negative experience to balance the good with the bad. For the most part it keeps it all seemingly real. Unfortunately Geeks4Mac can't do wrong and therefore is a totally unreal experience. Scheduling is precise and easy. Pricing is fair and clear. I do believe if the drive transfer (he updated the drives OS so that a failing machine could transfer to a portable then to a new computer) hadn't worked absolutely perfect, I could have called Eric and he would have helped me out. read more

Great service on my dead iMac. Erick quickly tested my hard drive, discovered that it was dead, suggested that he might be able to recover the data, and explained the pros and cons of fixing my old Mac vs buying a new one, with no pressure either way. I left him my backup drive, but he was able to recover everything on the original drive. And he suggested a memory upgrade: the cost was more than reasonable. Not only did he repair the Mac to better-than-new specs, but he was generous with explanations and advice. read more

Nothing but good things to say about Geeks4Mac! I took my older 2008 MacBook in after a hard drive crash with fingers crossed that at least some of my data would be recoverable. Not only did they recover all of my data but they were able to boost my memory and upgrade my laptop to give it at least a little more life before it becomes too old to use. I'm not the most tech savvy and all of my questions were answered politely and with kindness. ALL of this for a very reasonable price! I highly recommend their services. read more

I had a liquid spill on our Mac Air. Erik quoted a price to replace the keyboard that was far lower than the Apple Geeks. Once he had it apart he noticed corrosion on the mother board and connectors and even sent detailed pictures. We agreed that this needed to be dealt with so he did his liquid spill service, which is a lot cheaper than replacing the board, which is what the Apple Store does.I was also impressed with his professionalism and his communication throughout the process. read more

Eric did a fantastic job for me, and very quickly. Although it took an unusually long time for the part to come in, due to a snafu with his supplier, once he did get the part, it took him less than an hour to replace the broken screen on my MacBook Pro. He also noticed a missing foot on the bottom of my laptop, and replace that for me without even having to ask. He's a great guy and an asset to the community. I will definitely use Geeks4Mac for repairs again should I need them. read more