I've used this geek squad twice and have been given great patient assistance. I bought an Apple Watch and tried to set it up. I'm old school with manuals. So after two hours of pulling my hair out I called for an appointment. The squad member listened to me share my story and got this newest gadget up and going. Am very grateful! Thank you read more

Requested onsite help with my Comcast equipment after 'cutting the cord). After 3 transfers including to National line (with a guy whose English was terrible), 'we can't uninstall, just install. But we can refer to someone local. OK, who? Well, we don't have anyone. So I call TaskRabbit, very competent guy is there in an hour (dinner time), fixes me up in 20 minutes. Who you gonna call? read more

I bought an over-the-range microwave from Best Buy and having self-installed these microwaves know they can be a PITA. Plus the wife and I are getting older so lifting a 100lb. hunk of metal can end up bad. Like, really, really bad. So, we decided to pay up and have Geek Squad deliver, install and haul away the old one. The appointment was set up online for the earliest date about 6 days later. Not ideal, but about the same as other installers I talked to. Best Buy called 3 times to confirm. On the day, the installers called 30 minutes before and showed up right on time. Was glad to see 2 guys as I didn't want to help lift the thing. After all, that's what I'm paying them for. Got right to work. Carefully moved anything close by that could be damaged and put blankets over the stovetop. The old bracket worked so they didn't have to install a new which saved a lot of time. Installed, tested, and a little walkthrough, and they were gone in 30 minutes, along with the box, packing stuff, and the old microwave. Very satisfied with the installation service. read more

On January 19th I brought my computer in to Geek Squad for repair. The Geek Squad said it was going to be an attempt to turn it on. I brought in two replacement motherboards. One was damaged and the other one did not work. They called and told me they could not power it on and for me to pick it up. They told me to get a new computer. They gave back my things but they forgot to refund me. read more

Absolute rip off I regret paying for Geek Squad membership. Have yet to have them provide any useful help, yet they will check your computer ( orr phone) in and hold it endlessly. I feel really stupid for falling for this lousy program. Save your time and $$ and get competent help elsewhere!!! read more

Matt and his crew at the Harrison St store performed miracles. I needed to transfer everything from an old laptop to the new one. First estimate was three days to a week. Then Matt stepped in and said he'd get on it right away and call me. A couple of hours later he called and said the new computer was ready for pickup! Matt deserves a VERY big shout-out for his perfect service and the supervision of his excellent crew. read more

Just had outstanding customer service with ISABEL in Geek Squad. She was so helpful, patient, knowledgeable, and professional. She was able to pin point and find out exactly what our issue was with our iPhone. Thank you for making our visit and experience less stressful! read more

The tech who responded was great. The service was really poor from the call center. I will not use this service again.

I've had experience with using Geek Squad on three different occasions. First experience: The first time was when I first moved to Oakland and realized that my walls had metal studs instead of regular wood which I am more accustomed to mounting with. The geek squad came on time and were in and out in 15 minutes mounting my old 70 " sharp tv into the metal studs using togglers. Second experience: I called Geek Squad to help at my dad's house to mount his 65" Samsung onto a full motion mount. Everything went smooth on that appointment. Third experience: This was my first time buying a brand new tv in 8 years so technology has really changed. Now there are all new terms I had to learn, smart tv, 4K with Ultra HD, Dolby Atmos, Dolby Vision, HDR10, ARC, Sound bar. And all of that had to be hooked up at my place. So an appointment was made 9 days in advance. I got reminders for my appointment three days prior as well as the day before. The day of I had the window of 8am to 12. By 11:00am I was a little concerned that I hadn't receive a phone call of arrival. Long story short, Best Buy couldn't get the geek squad out so they contacted a third party installer to mount my tv and hook up all the equipment. He came after the appointment window. To Best Buy's credit they hired a good installer that knew what he was doing. But they sent him by himself which meant that I had to help carry the 85" tv and help mount it. I'm happy to get my tv so I didn't mind helping but for the $300 I paid them, they could've at least hired two guys to take care of the mounting. What would have happened if I was a 120 pound guy that couldn't lift a 100lb tv? Overall I would recommend Best Buy if the price is right. But if you are able to find a reliable installer for less money, go for it. I'll probably end up calling the third party installer that Best Buy hired for this install and pay less next time. read more

Geek Squad computer repair really doesn't exist. Firstly, when you take your computer to the store, no one in Geek Squad wants to make eye contact with you or acknowledge your presence in any way--with or without an appointment (and appointments are required now). Then you're told that there is only one tech on duty -- if you're lucky. So even for small repairs, you will have to leave your computer. If your computer requires a part, you must locate the part and order it, then bring it back into the store with your computer. This is what we did. It took me a couple hours to locate the correct part on eBay. When we took the part in, we were then told it wouldn't work, and that we should order a different part on Amazon for $10. So now our "free" repair under our maintenance plan now will cost a minimum of $50. I'm writing from the Mandarin area of Jacksonville, FL. read more

Sam and Gilbert came to install two TVs - not an easy job given the quirks of our home and electrical system. They were both super hard working, and exhibited great customer service - kind, communicative and absolutely detail oriented. They ensured we understood the process and worked with us when they encountered challenges. They are incredible assets to the Geek Squad and I would have them back again! read more

Not even worthy of a solitary one star. Horrid....you will end up waiting after u dial for 20-25 mins before anyone attends to your return call to them! Someone will answer and then psyche you out, because you will then promptly be placed on hold yet again. A reg Best Buy employee felt sorry for me and left a HANDWRITTEN note on Geek Squad's desk with my order #, name, and tel #. I was promised a call back from them, as it was they who called me first. Never heard a word again; despicable! Poorly managed, if at all, by anyone who understands the needs of customer service. I have had a nightmarish experience restoring my OS of my laptop...they needlessly held my computer for hostage for 4 days without doing a darned thing for it. And altho clearly communicated I needed my laptop back by close of this week (it being dropped off 8th and promised back 5-7 days, "easy"), it's now Wed. and i had to make an extra car trip to complain, as I was not willing to suffer through another phone call. read more

This a review on the plan, not the reps in store. Do not buy this plan for your cell phone. My phone broke within 6 months of buying it due to accidental damage, so I filed a claim. The rep in store stated that it would be replaced via express replacement after paying a $80 deductible. Ok, same as other insurance plans, no big deal. However, they then told me that they did not have the phone and instead sent me a gift card for the original price of the phone and also keeping my deductible. That would have been fine, but they also cancelled my protection plan, stating that it has been fulfilled. WTF? This plan is a scam. The phone I bought was a new model and it was still being sold on the floor, but they claimed that they don't have a replacement phone available at their warehouse. I was supposed to have my phone replaced and still have my protection plan valid for another 1.5 years. When I spoke to a rep on the phone, he stated that I actually got a good deal because I got a gift card for the original price of my phone instead the current market price. Again, wtf? I've bought protection plans from various different stores before and have never been told that i would get the current market price of the phone back instead of the original price or have I ever had a plan charge a deductible on top of the price of the plan if they consider providing a gift card as fulfillment of the plan. Another thing is that their cell phone reps are purposely left clueless about the details of the protection plans. I shopped for a new phone and asked for details on the plan and they couldn't give me the price of the plan, the deductible, or how many replacements are covered. They are just out for the money of their customers. read more

Geek Squad is a total scam. I've been their customer coming up on about 5 years. It's not worth the $200 a year they rarely are able to answer the phone let alone handle your need for technical services. This week has been a total waste of time and they finally set something up in store because what they try to do is to get you online because they refuse to hire people where you can interact with someone where you can have a productive conversation so they put you through an automated maze system but only if you ever are lucky enough to get a live human being they will direct you to their website they want you to go online and in my case twice this week they went into my computer and said they would have a technician look at it and told me to leave it on which I did and then later they claimed that the communication went down But they never called me to tell me that the the Wi-Fi had gone down or the connection had gone awry. When I went into their Harrison street address in San Francisco today at 7:30 they told me that I had to leave the computer there and that they would call me in a few days the manager Dave said that it would be a week. The last thing I'm gonna do is trust them with my computer for a week especially when I'm trying to meet deadlines. The big mistake is to let them renew the yearly fee automatically via your credit card whatever you do do not give them authorization to use your credit card. That's the one thing they do consistently is to charge the yearly fee. You can do better by hiring a young man or woman in computer sizes at any of the city colleges or colleges where a young person needs to earn a few extra dollars. read more

Took my computer in for a keyboard problem on Monday they sent to their technician somewhere in Kentucky who did something to it and sent it back woth the same damn problem!!!! After all these so called quality assurance checks the keyboard and mousepad does not work. WTF??? So then they want to charge me for in house service when im covered by the warranty? GTFOH!!! Come to find out they have a whole pile of complaonts about these techs in Kentucky! Only reason i do t do to a local place is i dont want to void the warranty in any way. After all that the service guy asks me not to fill out the survey thats coming....Never using Geek Squad again. read more

Geek Squad - How can you diagnose a problem like mine and have it fixed 35 min later???? No more Geek Squad ever!!!!! - IT Services & Computer Repair Near Me - Orlando, California

I called Geek Squad new run a prepaid scan on my computer. They found concerns and took me to a more qualified tech. They wiped out my windows 10. It took a call to Microsoft to fix it. Last time they kept and returned the computer still broken 3 consecutive times. It was not until my local Best Buy replaced the computer that I was able to work. There is virtually no recourse when they fail. There is no checks and balances, read more

Not bad at all. I went into the store in the morning yesterday to get my Netbook fixed. The line wasn't there and the service guy was friendly and helpful enough to tell me what's wrong with my laptop. He provided suggestions to purchase a new laptop since the service itself would cost over 200 bucks... and Netbooks are running only around 300. Overall, nice experience. read more

My initial contact with The Geek Squad in Emeryville was insulting and frustrating. I walked away trying to think of a way to get my membership fee back. Not satisfied with my first visit, I returned intent on demanding the service I needed. I had the good fortunate to be served by Agent Isabel who totally turned my perception around about The Geek Squad. She was attentive, sympathic and understanding. When I went to picked up my laptop, the service I requested was done as I requested. Thank you Isabel for reminding me not to write off a company/person/thing after a rough first encounter. Deborah Oakland, CA read more

I needed what turned out to be a simple fix so that an app (otter.ai) would record and transcribe my Zoom meetings. It took 5 different techies from the Geek phone crew to finally figure out what to do. Great. But in the process, they completely wiped out everything on my computer. They moved all my documents to files that I could not find, lost all my bookmarks and settings, etc. Luckily I had backed up my docs, but I had to pay somebody else to find things and restore what she could. I had to spend a few hours doing the rest. This is not my first bad experience with Geek Squad, but I thought maybe the first one was an anomaly. But I can assure you, this is the last. Their techs' level of knowledge is pretty much below basic. Stay away from them. read more

HORRIBLE, HORRIBLE SERVICE!! DON'T SPEND YOUR MONEY on the yearly computer/lap top tech support. Not sure what happened to them, but they are NO LONGER KNOWLWDGABLE of any computer issues. They are not helpful or friendly. They are VERY RUDE NOW A DAYS. When I originally signed up with them, they were awesome, but these past 2 years every time I call, they have no idea what they are doing. I've tried to contact them for the same issue about 4 times and they have never solved my issue. Before that i called 2 time for a different issue that never got solved. I only stayed with them because I thought maybe they were just having a bad day or I had probably encountered a new person, but 6 times is to much. AND WHEN YOU ASK FOR A MANAGER, THEY PUT YOU ON A FOREVER HOLD THEN YOU SUDDENLY GET DISCONNECTED. SO UNPROFESIONAL, I AM VERY DISAPPOINTED!! AGAIN, DON'T WASTE YOUR MONEY!! read more

This review is for the technicians. Matt (and sorry I forgot the other guy's name) were great. Called me ahead of time, even were able to show up early since it was convenient for me. Were kind and professional and did a great job. Cleaned up and took away my boxes too. Good experience all the way through read more

I'm here writing a review more or less help everyone understand "Geek Squad" at this store. You are welcome to send me questions or comments about Geek Squad. This review is a review for something you are having work done in the store, if you item is being shipped out or in home service done this is not the review for you. Disclaimer - At every location you will deal with someone different. So write your review on the person that actually helped you. So that being said, you might have a 1 star service or a 5 star service depending on who help you. Some of you may not agree with me on some the subjects on here. Everyone has a different point of view of the service. I have worked for Geek Squad in the pass. I'm here to give you another point of view. Yes this Geek Squad is extremely busy, you will have to wait in line and they only do first come first serve don't even call for an appointment. The repair time will take a month just a fyi. Because they do not do any repair on site. The only thing they do in the store is software issues, hardware install, and software install. Cost - The prices you pay for the service done isn't over priced or cheap. I would say it is average of the things they have to do. Yes Office depot is cheaper next door and yes you don't get it fix better. Yes mom and pop shops are cheaper and they are a hit or miss at times. 200 for virus removal or windows issues, 30 for software install, 50 for hardware install, 60 for diagnostic. Some service does cost more the other locations. But the service that is being done is better than most places out there. Speed - If you bring computer in it will take anywhere from 3 to 10 days depending what you're having things done. If you need to send it out for something they don't repair in the store it's about a month. (If it's being sent out, then there will be another review done on their service center) They do try to repair you unit as fast as possible. But they are really under staffed and they have no plans to hire more. Quality - The quality being done to your computer is a hit or miss depending on who's working on it If you get in early to drop off your computer for in-store repair, meet who ever that is repairing your computer. If you bring your computer in and say it's "not working" it means nothing for something fixing your computer. Let the tech know what is actually not working, eg. blue screen, error message, pop ups, etc. The quality will depend on who works on your computer. They do have people there that have been there for years but doesn't do repairs but try and there are people there that actually do repair and will do their best to give you your computer back working as good as possible because that's their passion. So ask for that person to repair your computer and him/her only. The End Process - Once your computer is ready for pickup they have an automated system that calls you to tell you your unit is ready for pickup. So if the number you see on the paper they give you for pickup isn't correct, you will never know when it's ready for pickup. Have them correct it and give you a pickup slip that has the correct information. Will I bring my computer there to have it fix? Yes, but only if I know the person that is fixing my computer. For everyone that put a review on here that has nothing to do with Geek Squad, there's actual "Best Buy" review for that separately. read more

Would give zero if possible. Took a PTO day to stay home for window block. They never called and they never came. Same excuse as others here, that it wasn't on their schedule. And yet I got a reminder call and a reminder email. Not buying it and I will NEVER buy the warranty that includes them again. It appears they don't care as they're rating is crap here. read more

If I could give them no stars I would. Whole process was horrible from the purchase of a geek squad gift card where we were given incorrect information about pricing to booking my tv mounting appointment where I was not given the right information to my canceling/refund process over the phone due to the inaccurate information originally received. It has been a nightmare all the way through. Different stories each time I talk to someone, being disconnected, transferred all around. Tech guys indicated there has been a lot of turnover - I can definitely see it read more

Have you ever been in a line (alone) with a scheduled appointment, two people working the desk and no one acknowledges your presence? Well, that's my current experience at Geek Squad. I had a great check in experience earlier in the day. However, the attached photo illustrates why I wouldn't recommend their service. read more

Geek Squad - He picked up random papers the minute I stepped in line. No acknowledgement. I have an appointment - IT Services & Computer Repair Near Me - Orlando, California

I'm writing this review to help people understand how the Geek Squad works and how to have a better experience. This review is for work that will be completed in-store. I have worked at this Geek Squad Precinct, so this review is strictly my point of view based on what I and other Agents have encountered. The review may be biased but the amount of ignorance we deal with nobody should ever have to deal with period. First, this Geek Squad Precinct in Emeryville Best Buy is quite busy. It services: El Cerrito, Albany, Berkeley, Emeryville, Oakland, Hayward and San Leandro. Reservations - You do not need a reservation to be helped, however as I stated before this location can be very busy. I would highly recommend scheduling a reservation to be seen faster. I would compare it to the DMV, if you walk in your wait can be very long, however if you have a reservation you're seen almost immediately or when an Agent frees up. You can schedule a reservation by visiting: www.geeksquad.com/scheduling If you choose to walk-in, you will be checked-in to a queue along with other clients that are waiting to be helped too. This helps keep it organized so that the Agents know who came in first and which clients have a reservation. Clients will be helped in the order of the queue, with reservations having a higher priority. Bring along any accessories involved with the problem you're having. And, don't forget to bring your ac adapter, charger or power cord. Having the required accessories and software will actually aid in the speed of the repair. If you have a Geek Squad Protection repair, always bring in the receipt to speed up the process. Consultation - Whether you walk-in or have a scheduled reservation an Agent will begin a consultation period that is limited to 15 min. During the consultation the Agent will attempt to duplicate the problem that you are having with your device. After attempting to troubleshoot the problem, the Agent will recommend what needs to happen for the device to be repaired. Data - Yes, the Geek Squad does offer data services for a fee. Your personal data is your responsibility. If you decline data back-up when you check-in your product then you understand that your data can be potentially lost, not intentionally. Data should always be backed up whether its a desktop, laptop, phone or tablet prior to bringing in your product. Cost - The price you pay is fair, not overly priced and not cheap. Yes, there are other alternatives such as mom & pops but they will be hit or miss and they may not warranty their work and it may not get done correctly. Geek Squad actually offers a membership that can be used online, in-store or in-home (fee for in-home) and it covers up to 3 devices. The membership is called Geek Squad Tech Support, it covers software support. And, I want to emphasize it does not cover damage to your hardware--meaning if your hard drive is failing or fails while in repair the part will not be replaced for free. Tech Support is designed to cover most of the labor cost associated with the repair. There aren't many places that offer a membership that covers up to 3 devices, gives you unlimited support, and includes Internet Security software that matches the length of the membership. You do not need to purchase the membership, but for virus clean up it will be the best route because of the amount of savings you will incur. For more information on this membership visit: https://www.geeksquad.com/buytechsupport/?utm_campaign=BuyTechSupport&utm_source=GScom&utm_medium=GSTS_FAQ Speed - Repairs can take anywhere from 3 to 7 days depending what work needs to be completed or the severity of the problem. For items that cannot be repaired in-store, the turnaround time will generally be 2-3 weeks as it will be shipped out. Repairs are done in order of when they are checked in. Agents attempt to repair your products as fast and accurate as possible. Delays may occur, if parts or software are needed. Additional parts or software must be provided by the client. Quality - The quality of the repair will be based on the notes that are typed on the service order. If you come in and tell the Agent on the counter that you don't know what the problem is and you want the Geek Squad to figure it out, chances are you will have a bad repair. The key is to be very specific about the problems you are having with your device (i.e., I think my computer has a virus, I can't access the Internet or when I do it redirects to a different website). The more specific you are the better the notes the Agent will type for the Repair Agent. Completion - Once the repair on your device is completed, an Agent will call you with the results and review what work has been completed. You may also receive an automated call. Make sure that your contact number on the service order is correct, otherwise you may think you never got a call telling you that your product is ready for pick-up. read more

HOW DO THESE PEOPLE STAY IN BUSINESS?!?! I take my laptop into the store to get the hinge fixed. There's nothing wrong with the computer except a screw i snapped-off in the back. They tell me they need to send it out and charge me $35 to ship it to their repair store, but that will go toward the estimated price of $123....OK. About a week later I get a robo-call saying that I need to contact them. When I do they give me an estimate of $298 for the repair. I ask them what's wrong with the machine that the estimate is now more than 2X what I was originally quoted. They can't tell me. They have no information at all regarding what's wrong, just a new price. Am I suppose to blindly accept your new price with absolutely no information at all? ...DECLINE Found a place on-line, right down the street and the guy fixed it in a day for $50. read more

Wish I had seen these reviews before I scheduled my appointment. Was given a four hour window (8a-12 noon). Called at 11:20 to see what was up. Told technician would be late. Received a call at noon saying no technician would be available and would I like to reschedule. Insane. read more

My laptop broke down suddenly at this dreadful day. They did not fixed it properly, and if I may...I still paid for the damage. Talk about weird! I really had wished I had read these reviews b4 I went there. read more

Eh....They were ok.... My not so good rating is about Geek Squad's price and policies, not the technician- the technician did a fine job. First, I might have made a mistake- when I booked a car stereo installation online, apparently I made it for the next day when I meant to make it for the next week, so I missed the appointment. My fault. (Though, it would have been nice to get a confirmation email as it said I was supposed to get...but still...I guess it was my scheduling error). Then, when I came in the following week for my appointment with my car stereo that I had purchased elsewhere, I was told that they couldn't install it, because it needed a mount specific for my vehicle, and they needed to order it, and I had to wait for that to come in. Now, why does the website ask the make and year of my vehicle, if nobody is making sure the parts are in to do the service? Why allow anyone to make an appointment for a car stereo installation online at all? Over three weeks had passed since I initially made an appointment and they had my vehicle info, so that was plenty of time for them to know they needed a mount for my car. Then I was told I needed to prepay, because this second appointment would be considered a no show as well, even though I was there, and I wasn't at fault, this time it was Geek Squad's fault. *note* I just went to check out the process, and it appears the site now just wants you to call, so maybe they realized this doesn't work. Then, despite the fact that I brought in a stereo I purchased elsewhere beforehand, my installation charges were over $300. Now the site says $59.99 and up, but thats an absurd amount of up. I expected a little more as I also had steering wheel controls (though from the direction it looked like one small part was needed and a wire connected, not really $200 plus worth of service if you include the $30 mount, and the wiring harness I needed to purchase). I want to say it was all around $320 but my memory is shot, as I was trying not to think about the ridiculous fee I was being charged for something I've done in the past (but on an old vehicle, and I was worried about cracking the dash on my new one). I mean, I'm a hairdresser and when I say a root touch up is $70 and up, it doesn't quadruple. I'd search around and price a few places before coming here. And if you do, call them ahead and make sure they have the parts for your installation before you waste your time going over there. Also, make sure you get a detailed quote on what you're being charged, and what it does and doesn't include, so you can actually compare prices. read more

I was driven to join Yelp and write my first post, because of the furious frustration caused by dealing with the folks at Emeryville and Mountain VIew Best Buy. DO NOT BUY A MAC AT BEST BUY. Trust me, it will not be worth whatever savings they are promising you. I bought an iMac shelf model from Best Buy for a discounted price. They guaranteed me a three year Geek Squad warrantee. When the disk burner in the computer broke, I was told it would take up to a month to get my computer back to me. The apple store, had the model still been under manufacturers warrantee, would have replaced the drive within five days. The "Geek Squad" members were verging on rude and crossing over into unhelpful. They answer questions with yes or no, and refuse to offer suggestions. Best Buy needs a total makeover. There are lots of smart and friendly computer geeks out there that could make it a pleasant experience. These guys drive you to the edge. read more

I never thought I'd be giving them a more or less positive rating. I've actually had mixed experiences. One time, they kept my mac for nearly a month only to tell me they couldn't find anything wrong. The problem persisted for a year or more and I had two different computer people look at it and be unable to help. Finally, I took it back to Geek Squad and insisted that they send it in to their central repair shop. The shop actually found the problem. Then they tried to charge me extra for having sent it in, but after I disputed it they dropped that. So, at least I can say that they found the problem that others couldn't. (The problem was having a couple of anti-virus apps, which caused them to conflict with each other, plus another security app that in general causes problems.) read more

So, while Bestbuys has delivered the monitor from our order, we also paid for installation and I've had a hell of time this week getting them to come in and install it. On Monday I set up for bestbuys/Geeksquad to come in on Wednesday morning to install our monitor. Wednesday morning came and went and no one showed up. 2 hours on the phone and I found out they cancelled on us because we were too far out of the way for work on Wednesday and they never bothered to call us and reschedule. The best they could do was reschedule for Feb 2nd some time between 8am and noon, which put their service in conflict needs. They were not willing to make us first for the day. As such I arranged for another service to come in this weekend and do the installation. I have now spent 2 hours on the phone trying to contact Best Buys/Geek Squad to cancel the installation part of this order and have been unable to get this done. Their automated service has simply hung up on me after about 5-10 minutes each time and I've also tried contacting them via other numbers to the same effect (IE I've talked to other departments who in turn have forwarded me to same service that hangs up on me after putting me in on hold for 5-10 minutes at a time). I would not use Geek Squad again read more

Two Geeks came and hooked up our new TV and a surround sound bar. Both young men were lovely. Told me to call them directly if there were any problems. Four days later no sound on TV, TV kept defaulting to blu tooth. All kinds of issues. I called the lead tech and still have never heard from him. So after a week of no TV, I have a new company coming. The lead kind of knew what he was doing. The other guy said it was his first day and he was getting on the job training. I'd never use them ever again. read more

Ok, so I didn't use the repair service or the store. This review is strictly for the Brian, who is actually located on the East Coast. He was sooooo helpful!! He even told me that my TV was designed for me to be able to trouble shoot it myself and told me where to order the part. I ended up ordering the part online from Amazon, because it had good reviews and was way cheaper than the best buy store. I figure if it doesn't work, I'll shell out the $100 for the best buy one, and yes I'll have spent more money. But if it works I'll have repaired my TV for $35! After a frustrating morning of having a Samsung rep say they'll call back and then disappear and talking to a man on the phone in Oakland who seemed annoyed that I had even called his repair shop, Brian at Geek Squad really saved the day for me! THANK YOU BRIAN!! read more

We purchased a new PC and scheduled a time to bring in the old one for data transfer and set up. We received an email advising us to upload our data before the scheduled appointment, which we did. When we arrived we were told that they did not deal with uploads and we would have to purchase a $50 hard drive on which to transfer the data. This struck us as contrary to the email advising upload and we requested they not charge us for the hard drive. They reluctantly agreed to a 20% discount, which we felt was inadequate. They told us the transfer and set up would be done in 2 days. We called on that day to see if it was ready but found it is not really possible to call the local business. Nor did the manager respond to our email. So we showed up, only to be told it would be another 48 hours - 4 days, not 2 as promised. An agent promised to call us. We told her we were very disappointed in the customer service we had received. read more

Every post regarding this Geek Squad is absolutely correct. If you can avoid it, don't waste your time with this Best Buy. I was told my computer would be ready in 7+ days. At 11 days, I called to check the status, and found that it was ready! No phone call to let me know. Here I have been living crippled without my computer, and it has just been sitting there for days. Terrible customer service, but what can you expect from an Oakland retail establishment anyway. read more

Unfortunately, I did not come back to write a better review than my previous review. I don't even know why I even have to put a one star. My son's laptop broke. I had Geek Squad 2-year protection plan on it, so I HAD to go back to Geek Squad to use my protection plan to either get it fixed or replace with a new one. 12/27, they assigned a tech to transfer my son's files to an external hard drive. 12/28, my son's laptop was shipped to their repair factory in the East Coast (NY). 1/2, they received my son's laptop and assessing for repair. The device MAY need a replacement. I did not hear from Geek Squad after 1/2/2014, and now it's 1/10. My son's laptop's estimated time of arrival was supposed to be on 1/13 (1/11 and 1/12 are the weekend), so I thought I should have heard from them by now. So, I called their 1-800 number. The rep (who called me Hon' through the entire conversation) told me that my device needed a replacement because they couldn't fix it, and I needed to go to the local store to get a new computer. I asked why I did not get informed sooner when they already knew my device was not repairable and needed a replacement. Nobody told me to go back to the local store until I called. The rep told me she did not know why nobody contacted me, but she could make a reservation at the local store so I would not need to stay in line. So, I made my reservation at 10:45 a.m. today (1/11). It's got be a joke that I received an email from Geek Squad that I had missed my appointment after 8 a.m. this morning. That rep made my reservation Eastern Time with the Oakland, CA store. GREAT, just GREAT, Geek Squad. Luckily, there was no line (my highlight of the day with Geek Squad), so I dealt with a Geek Squad staff to get a store credit on my device. My device was $999.99 plus tax, $130 2-year protection plan. They could not give me a full store credit because the device value went down from 2 years ago. On top of that, they don't carry the same device anymore, so I have to buy something they carry today. Whatever, Geek Squad. I just took whatever they gave me before they take the store credit away from me. I went to the computer section to look for a new laptop. They didn't have any good selections in store, so I came home with no laptop. I am going to have to go to the Best Buy website to use the store credit, but I have no energy to do it at this point. Their 2-year protection plan went up from $130 to $239.99 - $299.99, depends on the computer's price. I can't buy a $999.99 worth laptop like the last device with the store credit, and I need to buy the protection plan as my son has to carry laptop to school every day. I am debating whether I should buy the protection plan in case my son's new laptop breaks again, but I don't want to go back to Geek Squad anymore. Yes, even if it costs me more, I'd rather not have to deal with Geek Squad anymore. Geek Squad does know how to make profits from their customers who are not familiar with computer stuff and young computer users with all those expensive protection plans, accessories and computer tech services, which helpless and useless as I stated in my previous review. Whatever, Geek Squad. read more

Made an appointment to get my iPhone screen repaired. When I arrived they said that no one working could repair my screen and that there was no guarantee that if I made another appointment that I would be able to get my phone fixed. read more

Okay, I know these employees are trying and that its not their fault the company isn't that good. The system of checking in customers makes sense for some repair inquiries but I don't believe all customers should be treated like doctors office patience. After three trips to get a repair fixed I've spent about 2 hours with only about 30 mins actually dealing with a Geek Squad rep. The rest of my time has been doing laps around the Best Buy store and trying not to pop my lid. Geek Squad's system for checking in and out customers not only causes long wait time but makes for pretty unpleasant and inconvenient experience. This also leads to disgruntled or annoyed employees who then begin to fuel the fire. I also noticed there was a lot of time wasted doing paper work. I feel like Geek Squad could actually be pretty helpful and convenient they were to redevelop their business plan. What a silly mess. read more