I called GCS glass for an estimate for a glass shower installation on our remodeled bathroom. Unlike other glass companies they did not charge to give us the estimate. The pricing was comparable to the other glass companies. Laz gave us an estimate and set up the installation that very week. I don't know if it was the timing of our estimate because there is usually a wait period for 2 weeks. Laz was very professional and personable. We were impressed with his knowledge and attention to detail. read more

I am really sorry that I can only give this company TWO STARS.. I recently had my master bath remodeled, converting a six foot sunken tub into a large and luxurious walk in shower. Brandon was quick to respond and gave me a pretty good "guestimate" based on my measurements and specifications which was quite helpful in my comparison and selection of the company to provide my glass shower doors. When the tech came to make exact measurements for the custom sliding doors I explained that I needed the largest opening possible due to my mobility limitations and dependance on a walker. While I currently don't need to use the walker inside the shower I'm aware that could change in the future and I wanted to be prepared for that possibility. He said he understood completely and we planned for a 26 inch stationary panel on the left inside with about a 46 inch sliding panel on the outside which would allow the large opening that I needed. Although the tech said it was usual to place the slider on the inside to prevent leaks, he "thought" it would be okay to place it on the outside as well. I liked the idea of having the larger panel and handle on the outside panel and thought it might make it easier to slide so that was the plan agreed upon. The glass was ordered and installation was estimated at about three weeks off. After a great deal of consideration I was concerned about the possibility of leakage with the slider on the outside so I called Brandon and after some discussion I asked that the placement be reversed with the slider on the inside and the smaller stationary panel on the outside as was more customary. He agreed that it would be no problem to make the change and would probably be a more reliable installation. The big day came and two techs arrived and worked diligently for some time. With the limitation of space involved, I stayed out of their way until they were finished with the job. That was a big mistake! And when I did go to see the shower doors I admired the color of the hardware and how well it matched the Champagne Bronze Delta fixtures, and how nice the clear glass looked in front of my newly built shower. They explained about the optional coating that I had chosen and the importance of using a squeegee after showering, which I had already purchased, and they left. It was a while before I had time to go back and really look at my new shower doors - they looked beautiful and were installed perfectly - EXCEPT - the larger panel was installed on the outside and was STATIONARY! The much smaller panel was installed inside and was the SLIDER! This leaves an opening of 23 inches - even less than the width of the panel due to the placement of the handle - and far from the oversized opening that I had ordered! It's a real falling hazard when I'm going in or out of that extremely small opening. And any possibility that a walker could ever fit through it is totally nonexisten! A less disastrous, but still troublesome situation is that when using the "U" handle on the slider to open the door as one normally would do, fingers get crushed between the handle and the stationary panel and extreme caution is necessary. Something I was unaware of but would not have been a problem if I had stayed with the original plan. And if I had done that, would the door have leaked? I'll never know, but I sure wish I had or at least stood watch while the glass was being installed! When I discovered the error I called and spoke with Stefan who said there was nothing that could be done - basically it was what it was, the company could and/or would do nothing. I had already paid 50% of the cost up front and I just didn't feel up to a battle - especially in court! I am 86+ years old, partially disabled and I can no longer drive. Faced with no apparent alternative, I paid the remaining 50% of the cost. That was probably another big mistake! The glass doors and hardware look wonderful and the mechanics of the installation are excellent and under other circumstances I could recommend GCS Glass and Mirror without reservation, but each time I struggle through that 23 inch opening awkwardly and fearful of falling, I think I'm being very generous with TWO STARS! What do you think? read more

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would give GCS Glass more than 5 stars if I could! The workmanship is truly exceptional, but what really sets them apart is their outstanding customer service. I am absolutely thrilled with how responsive and dedicated they are. Over a year ago, I had glass installed for my wine cellar, and I recently lost the keys. Not only did they respond to me immediately, but they went above and beyond to help me solve the issue. They took full ownership of their fantastic work and made sure I was completely satisfied. I'm beyond happy with the experience and highly recommend them! read more

They have a great system from start to finish. Laz was the installer and he was easy to work with and paid attention to detail. We are very happy with the final product and would recommend them to friends. read more

Terrible communication. I had my bathroom measured on 2/13, they told me it would take a week or so for the glass to get in and then maybe another week or 2 for the install, I paid 50% down. I was super patient even though there were multiple delays. They thanked me for my patience. They contacted me finally on 3/6 to schedule and only had 3/15 or 3/16. I chose 3/16. They told me they would call the day before to give me a time frame. Did not hear from them yesterday all day (3/15), so I had to reach out and ask via text at 5pm and they just at first replied with "Our apologies." I said, it's tomorrow can you give me a time frame? "3-5pm" 5pm rolls around today and no sign of them, no communication, and I text them again and they say they just finished up the last job and are heading over. Too late now, I need to reschedule. Now when rescheduling they tell me that the morning slot for the next date is not available, which is a week later. No one ever gave me an option of a time frame so obviously, they treat some people better than others. Spending over 2k for sliding shower doors and they have shown me zero courtesy or customer service. read more

I have shower door and panel installed with them. After the installation, my shower door is shorter by 1/4 - 3/8 inches compared to shower panel. They told me it is industrial standard for a door not even with a panel. But when you look at their photo gallery online, none of the pictures were showing shower door is not even with the panel. They came back out tried to adjust it, told me without drilling new holes (leaving visible holes) on my tiles, they can't really do much. Or I can pay for a brand new door which cut slightly taller. This tells me, they could have installed the door which is even with the panel, but they failed to do so. I understand the difference is not much. However, I was never informed the door will not be even with my shower panel during consultation or in my contracts. If I knew I would have changed the orientation/location of my shower door. (Or perhaps chose a different company.) Then it will not be as noticeable. I tried to reason with them, and they told me it is industrial standard. And I paid full amount. I'm posting this review to help future customers to understand what you are getting into. Remember to ask the all necessary questions, best to get them in writing. Don't let "industrial standards" to stop you getting an even shower panel and door. read more

GCS Glass & Mirror - As you can see from this picture. My shower door is 3/8 shorter than my shower panel. - Glass & Mirrors Near Me - Austin, Texas

I wanted a custom mirror for my home dance studio and reached out a few local businesses but GCS was the quickest one provided me the quote. They quickly arranged someone to come and took the measurements and had my mirror cut and installed in 2 weeks. The service, quality of the mirror and the short turnover worth every penny I spent. Can't wait to take some amazing practicing pictures with this beauty. read more

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I LOVE AMES so much!!!! They helped me learn how to cut my stained glass pieces that I added to some landscape art/wood, metal trellis I am working on. I love how helpful and professional they were. They offered me advice and I really appreciate them. Beautiful work! read more

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Ames Mirror made my dream custom Mirror come true! Team was fast to respond when I first reached out about this project, and provided me great solutions and pricing. I am beyond thrilled with the final product! Thanks to Staci at Ames for being my partner along the way! Highly recommended, you will not go wrong with Ames! read more

GCS Glass & Mirror - Glass & Mirrors Near Me - Austin, Texas

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We had Ame's install a 6'x16' mirror in our garage and we could t be happier! The price was well below competitors and Ben Rodriguez (installer) was supper friendly, professional, and worked with a great sense of urgency. I can't recommend them and in particular, Ben, enough! Thanks guys!! read more

GCS Glass & Mirror - Glass & Mirrors Near Me - Austin, Texas

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They did a terrific job hanging a bedroom gym mirror for us. Really appreciate y'all. Very friendly and did a fantastic job. read more

GCS Glass & Mirror - 6' x 6' mirror - Glass & Mirrors Near Me - Austin, Texas

Wow! New fashioned customer service - from everyone at Ames Mirror and Glass. Just a little project but they treated me like I was buying out the store. I love local! My job was done same day. They remembered my name and I felt like SOMEONE. Mary H. read more

amazing job, excellent quality mirrors. I should've went with them first rather than the nightmare i had ordering internet mirrors that looked like i was in a circus funhouse. AMAZING, professionals! read more

GCS Glass & Mirror - Glass & Mirrors Near Me - Austin, Texas

Of all the companies I called to get custom, large mirrors hung in our new home GCS was the most communicative/available and reasonably priced. The measurements, ordering of the mirrors and hanging all occurred quickly and professionally even though they were dealing with staff shortages at the time. Would definitely recommend and use again! read more

Had these idiots install a glass surround in our shower. They hung the shower door without anchors in a sheet rock wall, which caused to door to pull away from wall. Upon their attempt to fix...they broke the marble wall surround. Left with the door not hung and a text stating they are not responsible for the damage. After reading this..you are some kind of stupid if you hire this company. read more

We recently bought a fixer-upper and realized several of our windows were leaking. After hearing about the great work Ames does, we gave them a call. They responded quickly, and were very informative and friendly while answering our questions. When it came time for install Ben and Chris did an AMAZING job. They showed up on time, were friendly, funny and professional while working thoroughly and quickly to install all the windows throughout our home. Because our house is wonky, they ran into a couple of issues, but immediately knew how to handle it. I asked Chris about a rotted window sill and he helped me remove it while talking me through the process of how to replace it. The guys at Ames glass are professional, friendly, extremely knowledgable and go above and beyond to help their customers. We plan on calling them again to help with our bathroom shower remodel and look forward to working with them in the future. read more

Recently I purchased a set of mirrors to compliment a new sideboard. The mirrors arrived first and I accidentally knocked one of them over last Friday, breaking it instantly. I spent a half-day sending emails to every glass & mirror company in the Austin area. Only one company, Ames Mirror & Glass, responded quickly and same-day. Robert was able to meet me at the shop on Sunday to drop off my broken mirror and emailed me later Sunday afternoon to say that he had finished the replacement. An invoice was emailed and I picked the mirror today (they were closed on Memorial day). Ames did an outstanding job. Their glaziers are expert, efficient, and respectful; true professionals. Best of all, the job was very reasonably priced. Without hesitation, I recommend Ames Mirror & Glass. read more

GCS Glass & Mirror - Before repair - Glass & Mirrors Near Me - Austin, Texas

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Thanks Tyrell and Chris for installing our beautiful shower door! It is nice thick glass like we wanted, it feels really sturdy. They did not damage our glass tile during installation because they brought a specific drill bit, which was helpful. They also hauled off our old shower door, which was appreciated. It is exactly what we wanted! read more

GCS Glass & Mirror - Shower Door - Glass & Mirrors Near Me - Austin, Texas

I came in on a Friday, before a holiday weekend, with a difficult one off project. It was a circular piece of glass for a display case for my daughter's ribbons and medals. Not exactly a high dollar item, but important to me. I was treated to quick and willing service with a personal message from the owner to my daughter thanking her for her service. That's the kind of service you'd expect for a big client. I appreciate the good old fashioned consideration. read more

GCS Glass & Mirror - Dad made shadow box with Ames' help - Glass & Mirrors Near Me - Austin, Texas

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AME's did a great job making and installing wall mirror for our home gym. They were quick to respond, professional and courteous. They also came in almost two hundred dollars cheaper than 2 other bids received. Very pleased! read more

Wow! Just Wow! Excellent value, amazingly quick turn time on product. They are friendly from the get go, from who answers the phone to my experience picking up product! I could not have been happier!! read more

Ames glass did a great job!! They are professional, nice and get the job done right. Props to the install team for being punctual and accommodating. read more

Professional. Knowledgeable. Friendly. Timely. Responsible. Respectful. Integrity. All the best business words. The owner backs everything he does. Use this local business! I highly recommend!! read more

Ben was very polite. He brought some samples so I could see the hardware and glass colors up close. Then I had two quotes - one for the better quality and one for the regular. Got a fair price for shower doors and bath tub glass doors and they were in within 11 days. Professional, polite, nice job done. Everything you want. His Supervisor was kind enough to email me back when I queried the timing for the glass. Recommend. read more

This is a "BAIT AND SWITCH" company! BEWARE! I was given a firm price over the phone "ballpark give or take a few dollars" and "we'll need to schedule for our guys to come out and make sure measurements are accurate but w/in a few inches/dollars the price is guaranteed to be accurate!" So I WAIT for the "guys to come out and measure" which was over a week away w/ a shower window replacement. "Low E, Double pane, thermal insulated, tempered glass" as outlined repeatedly over the phone w/ measurements that were within 3-5 inches of accuracy.... There's a recording of this BTW.... Then they send back the price and it is over SIX TIMES what was repeated quoted and assured of over the phone. 'Talked to the owner "Chance" and he didn't even apologize or make any effort to work w/ me on a better price..... He stated "we wouldn't make any money if we had to hold to our prices given!" And then said that he would check the recording of his employee giving me the price for the details that I gave (thorough on details and absolutely accurate), but that "they had to make money so even though his employee had "mis-communicated" (there was NO "miscommunication") and given me the wrong price and never mind that I'd waited for over a week to have them come out to measure, he just "couldn't do anything about it and the price would be SIX TIMES MORE!" Don't waste your time w/ this company. The owner has NO integrity and will give you one price and then it will go up when it's time to do the work and you've waited patiently, put off your other contractors, and he doesn't care! BBB should be notified. The owner has no sense of right or wrong, or what is good biz practice!~ read more

Ame's Glass just replaced 2 foggy windows and removed a large mirror from the wall in our bedroom. Not only were they professional, but on time, neat and very friendly. I will definitely call them again for any type of glass and/or mirror job I need and am going to recommend them to our neighborhood via our Facebook Group Page! read more

The workers robbed my apt while I was at work. I know bc I came home and the window was fixed but money other belongings were gone. DO NOT USE THIS COMPANY THEY EMPLOY THIEVES! read more

They were fantastic from start to finish. I had a small job and they were helpful on the phone, cut my glass to fit, and were great in the shop. Thought I was going to have to drop off my glass, but they cut it on the spot. They have two friendly shop dogs too! read more

Always amazing! They continue to be fast, kind, and the best price around! I have used Ames Mirror & Glass several times, and I will continue to refer them to anyone that needs glass & mirrors. read more

Excellent job Ames Glass and Mirror We recently completed our whole house internal remodeling and I would like to thank Ames Glass and Mirror for a great job on our project. We had window replacements and custom glass shower doors made and installed. They were easy to work with and were very professional. They came out to do the estimates at the time I request, submitted their bids back in the allotted timeframe, and when we selected them to do our project they delivered and installed the custom window products in the timeframe that we contracted for. They removed all excess material and cleaned up their work areas before leaving to our satisfaction. My wife and I could not be more happier with their products and services. read more

This place rocks, Logan is without a doubt the BEST person to talk to when I knew so little going in! Made it so simple and so easy, so happy with the services Ames provides. My glass company forever! read more

We've worked with a bunch of companies in the last several months with completing our new build and getting our rental property updated. Ames was hands down the best company we've worked with. We got measurements, a quote and installation in one day. The final product was perfect and the process was seamless. I would definitely recommend them and will use them again in the future if needed. Thanks Ames! read more

Sean and Cody went above and beyond installing our window replacement. They ran into an unforeseen problem and even stayed late to make sure everything was satisfactory. Friendly, professional, and did great work. High recommend. read more

They gave me a break on my labor cost and after a mistake was made on my end, they fixed it at no cost. Great communication and friendly customer service read more

Excellent service! They really took care of my mirror cutting needs. Fast service! Highly recommended!

We had scheduled work with AME's Mirror & Glass to replace the window vinyl in all our windows. They not only cracked our windows, but left without finishing their job, and misquoted the job. I spoke with the Office Manager at AME's and she was not ready to talk to me, her tone was extremely rude, and she kept stating she will only speak to my contractor. I would NOT recommend AME's Mirror & Glass to anyone needing window repair work. Please be watchful. read more

I contacted AME's and traded numerous emails with the manager, Robert. They were very well priced and I decided to use AME's. Robert said he would have Taylor, his "shower designer," contact me to get started. After three weeks of not hearing from the designer (and additional emails to/from Robert), no one ever contacted me. Obviously, we went with another company (who matched AME's price). Very disappointing experience. read more

Thank you for always helping us out. Chris and Stephen really came through out at Pearl Lantana for us. My clients are happy and so am I.

I've done business with Ames for 10+ years, we've had issue with the office staff in the past but things seem a bit more organized lined in the last 6 months. While we have had some issues with the people that take the calls we have had outstanding service from their installer Sergio. We love him, he is polite, cleans up after himself and did a top notch job. Thank you Ames! read more

As a Houston native I moved to the Austin area in 2012. My husband and I have flipped a few homes since being here and every time we need a custom shower and vanity mirrors, Ames is our go to company. From the first house with some modern tub enclosures to our most recent with a custom frameless heavy glass steam shower. We would recommend Ames Mirror and Glass to anyone and everyone for all of their glass needs. read more

GCS Glass & Mirror - beautiful shower installed by Ames Mirror and Glass - Glass & Mirrors Near Me - Austin, Texas