I had a great experience with Front Door Company. I was given plenty of options and guidance when I needed it. I found the person that came to measure very knowledgeable. The installer was equally as competent. I upgraded builder grade hollow doors for solid core in some of the areas of my new home. I'm overall very happy with the product and the service. The only negative was the price. I felt they were overpriced across the board. If I had more time before moving in, I would have searched a little deeper for more reasonable prices. No regrets, though! read more

Ok, let me start with the name of the company, Front Door! Well I needed a back door. I called the company talked with Francisco.he was great and listened to what I wanted and needed. He helped emailed me a couple doors and things that I would need or want done. Golly he was spot on. Then Lance came out to measure and checked out what would be needed,,,,,,,,this was the original door over 50 years old, so things were old, weather worn, but lance said oh it's not that bad. After lance measured and turned in the paper work, door ordered and about 4 weeks later David showed up exactly at 9:00am. He was oh so efficient, he really knew what he was doing , was meticulous, a perfectionist, knew his job and went right to it. He even installed the lock and key pad I got and explained it all to me. He really .......like the say crossed his "T's" and dotted his "i's". The front Door Company is great because of the people working there. Oh as far as the cost goes it was within my ball park. I was very surprised and pleased. Thanks for listening. read more

Excellent customer service, communication, and follow through. Very happy with my new door and frosted side windows for privacy. If I ever need a new door, which seems unlikely given the quality of this one, I'll definitely be calling them again. read more

We recently had two front doors installed and prior to the doors being stained and varnished (our choice to have stained after install) I removed the locking hardware. I have dissembled and re-installed many locks in my day. We selected Emtek hardware because of the quality and these proved a challenge to install. Lance, the Store Manager was nice enough to send a technician to re-install the locks. From the ordering process to our doors being received and installed ahead of schedule to service, we could not have been more pleased with the Front Door Company. I highly recommend this company for your door needs. read more

The Front Door Company - Door Sales/Installation Near Me - Austin, Texas

We had a very positive experience with this company. Our new fiberglass front door is gorgeous. We did it all online, never setting foot in the store. Can't get more millennial than that and I'm not even a millennial. The communication with the company was always easy either via phone or E-mail. The payment methods were also all made online as it should be in 2021. We're close to putting people on Mars, but many companies in the US still rely on bank paper checks, lol. We had a professional measuring our old door beforehand to make sure all was right. Then we choose the door from their vast selection and once we agreed on the door details, we got a good quote and ordered it with a promise to be delivered in 12 weeks. It took only 9 1/2 weeks (Epic movie, by the way) so we cannot complain. The crew that installed our door did it in 2 hours and did a perfect job. They even installed my Smart Lock, which I assumed I would have to do it myself as it's more complex than a regular Dumb lock, so that saved me time. Very happy with the company and product, highly recommended. read more

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BEWARE!! I purchased a beautiful $1900 front door from them they originally told me it would take 6 to 8 weeks for it to come in ...No it took 12 weeks but just like the other review(which I should have read 1st!) The manager Lance was completely rude telling me it was the shippers fault...which it wasn't then when it finally came it the excuses about staining it and how they need time but thats not the worst....Finally on install day their installer shows up and installs my beautiful door just when I think "it was worth all the waiting and BS" their installer damages my door by misaligning and drilling 2 peep holes that didn't line up and this is how he trys to fix it(see pics) not only was the door ruined but he got stain all over my Conrete entry way!!! JUST GO ANYWHERE ELSE!!! read more

The Front Door Company - Installer tried to fill and sain on site ... - Door Sales/Installation Near Me - Austin, Texas

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The Front Door Company is fantastic! They worked with me on replacement of my front door with a new frame. Their communications are great, they set communication expectations, visited my home to custom measure the door, and performed a flawless installation. The new mahogany door is gorgeous, and I no longer have problems with a sagging door that did not match my strike plate very well. I would use them again for any door work required for my home. read more

All, read the dismissive response below. In addition, no discount was offered to my family. I do not know what he is referring to. This speaks to itself. Please note: I do not take time out of my day to focus on negative things. This is something that would be wrong for me not to divulge. If it is remedied, I will let you know. But at this point, it does not look as if that is going to be the case. The response from the company has been nothing but disappointing. I find it ironic that they are judging my character, when I am the customer. Pointing fingers doesn't make you right. HOME OWNERS BEWARE! I am having to come out with a statement regarding this company. They installed doors that were not built to standard on our home. We spent thousands of dollars on these French doors. Lance, the gentleman we worked with at the Front Door Company on Burnet, said he would replace the faulty doors. However, he has since changed his mind and instead sent over a repair man to rig them to the best of his best ability. Not only that, but in the time it took Lance to decide not to stand by his word, the doors were left unprimed and open to the elements during several rainy days. Unfortunately, I broke my ankle and we have neither the hearts nor the time to deal with this company anymore. It sounds like they get most things right, but when they get it wrong, boy do they get it wrong! The Front Door Company owes our family better than read more

Submitted real review. My wife and I were given advice to visit The Front Door Co. to select a new exterior door for our home. We arrived on a Saturday, late morning. The showroom was busy, 4 or 5 customers ahead of us, so we browsed the door selections on the floor. My wife and I both had previously discussed which style we wanted so we knew what to look for. Alas, the Texas Star door was on the floor. Nice style, fresh lines, and solid. After a brief wait, we met with Lance, who was ever so polite and informative about the product. Lance was absolutely, positively professional throughout the whole process of selection and ordering. I had to mention to Lance that I was very happy we had made the right choice to come to his establishment rather than a big box store. It is very rare nowadays to receive personalized attention, quality and detail which are major factors when making a purchase. Our door lead time was discussed and actually was ready to pick up earlier than the estimated time given. Lance double checked and verified that everything was correct at the pick up location. I proceeded to thank him once again. I have come up with my own personal rating when dealing with exceptional services and products. The 6 star rating. I also add POMG- piece of mind guarantee. POMG relates to when you feel most comfortable with a service or product. By the way, sure, you can save a couple bucks going to the big box stores but in the long run- is it really worth it? Think about it. Thank you again, Lance, for proving that there are still companies that go above and beyond to make the customer satisfied about the purchase they have made. Lance definitely deserves my 6 star rating for his kindness, honesty, attitude, etc. My wife and I plan on making another purchase from The Front Door Co., through Lance. I will also add to my review that we were not compensated, pressured or bribed to give a positive review. High marks to those where credit is due. Thank you again. Thank you for reading my review. POMG..... ****** read more

The Front Door Company - Door Sales/Installation Near Me - Austin, Texas

Thank you, Francisco for referring me to someone who is totally disinterested in helping me out and thank you again for your total lack of follow through. Worst customer service ever!!! Congratulations!!! I bought an unfinished front door from these people months ago. They referred me to a guy named Clay to finish it and he pushed me out for weeks claiming his schedule was just too busy to squeeze me in. Then the day came that we had agreed on and it rained. Pushed me out almost another two weeks and it rained. At that point Clay pushed me off on another guy, Francisco (I'm pretty sure Clay never wanted to do my job in the first place). Anyway Francisco was the guy I bought the door from originally. He put me on his schedule right away but the day before he was supposed to come he rescheduled and then the day he rescheduled me for came and he altogether canceled and tried to push me off on someone else. Unbelievable. Horrible customer service!!! The door is just sitting in my garage now. It's been there for months. I guess helping customers is not a part of this place's business strategy. read more

So this review is long but I feel that the details are important here. I first started working with Francisco at the end of April and after much back and forth (which went well) I finally decided to proceed with my purchase of a door and frame, all of which came out to over $2500 (hardware not included since I wanted to save money by buying it on my own). I put down my deposit on May 4th with the understanding that it would be 7-8 weeks to receive and install my door. On May 8th I receive a call from their representative who would like to come take all the measurements within the hour. I just so happened to be in the vicinity so I easily went home to meet up with him. He showed up as promised and we discussed stain color and he took the measurements. After he left I checked with Francisco on the expected timeframe and he again stated 7-8 weeks. On July 2nd (week 9) I decided to call and get a status since I hadn't heard anything from them since May 8th. Francisco looked up my status and seemed surprised to see that he had just barely received the door. He said he would double check and get back to me. Shortly there after I receive an email from him that the door had just been received, it would be stained by the 25th (of July) and if all looked good, he would call to schedule my install date. No apologies and no explanation. So at this point, I am very upset. July 25th would mean over 11 weeks! And that would just be the date of staining, not the day of installation. Plus at no point since May 8th did I receive a courtesy call to tell me how delayed this would be. It truly felt like they simply forgot about my order. I called and asked to speak to a manager. The man who answered, Lance, said that he was the manager and asked how he could assist. I proceeded to express my frustration to him about the lengthy wait, no communication, no apology, etc. I explained that the situation felt very much like a bait and switch because if I had known how long the process would actually take, I could have made an informed decision and decided to go with another company. Lance was very understanding and apologetic. He stated that they were just very busy and the delay was in the staining department. However, I have to believe that if they realized they were taking more orders than usual then they would have known the time frame would be more than 7 to 8 weeks and thus, should have informed me. He again apologized and said he might be able to move up the staining by one week (July 18th). After speaking with the staining dept he called back to say that he would move up the date by one week but unfortunately that's all he could do. This did little to make the situation better but I felt defeated at this point since I had waited so long already. I said fine. Sure enough on July 18th Francisco calls to notify me that my door is ready and he'd like to schedule my installation date. Feeling less than enthusiastic I tell him I can meet whenever they can. He proceeds to tell me that he doesn't have anything available until July 30th. Feeling ever more disheartened by the situation I tell him I don't care anymore since this has been such a terrible experience and I will just take the appointment on the 30th. He seemed irritated by my response and just said "Well I may be able to do Saturday (the 20th). Let me check and get back to you." Again, no apologies. He called back a few minutes later and said they would be there on Saturday the 20th. I said thank you and that was the end of the conversation. The installers showed up on time on Saturday morning and were absolutely awesome. They worked hard and fast and did a phenomenal job. This was the most impressive and wonderful portion of my whole experience with this company. I called Francisco on Monday to pay the remaining balance and it was short and uneventful. Again, no apologies, no questions about my experience, nothing. I paid my full balance and walked away from this company for good. So in conclusion, yes the end product is gorgeous. I am very very happy with my new door and have received compliments from several people who are just passing by. So if you have all the time in the world and are not big on customer service then this is the company for you. If you're wanting more value for your money (in my case $2500) then definitely find another company to work with. read more

The Front Door Company - Before - Door Sales/Installation Near Me - Austin, Texas

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We are really happy with our new fiberglass doors from The Front Door Co. Our salesperson, Mindy, was very helpful. Once we decided on our design, we paid a deposit and Lance came over to do the measurements. He, too, is very knowledgeable and was helpful in answering all of our questions. Both Mindy and Lance explained that it would take up to 12 weeks for our doors to arrive and once they did, they would inspect them to ensure that they were properly manufactured. Our doors arrived in about 10 weeks and the installer, David, did a splendid job. We are very happy with these doors and highly recommend The Front Door Company! read more

The Front Door Company - Door Sales/Installation Near Me - Austin, Texas

We just installed our pivot door and it is exceptional. Everyone tells us it is the nicest residential door they have ever seen. Thank you from New Jersey!! read more

The Front Door Company - Door Sales/Installation Near Me - Austin, Texas

Our new front door is so gorgeous and the quality of workmanship is absolutely exceptional. We had contacted several companies to replace our front door and nobody returned our calls or followed through on coming out due to our project being a somewhat small one. I found the Front Door Co after several weeks of getting the run around from other companies. They happily and professionally accepted our "small job" and were professional, friendly and thorough throughout the whole process. The price was very fair and we couldn't be more thrilled with the end product. read more

Like I said before, all this company does is provide execuses, execuses and more execuses. The 1000 dollars was not a discount it was payment for the damges caused from the first time the door did not function and water unexpectadly came into our home. If this company new what they were doing, this would not have happened the first time. The photos provided was the third storm we had where water came in, since then we have had several storms where water still comes in. The date of the photos when water came in was a thunderstorm in our area with winds of less than 9 mph. The other storms varried in strengh and water still came in. The diatribe of emails with excuses, including an allegation stating that my husband came to their showroom stating that we wanted to change our doors because they leaked. Something that was an outright lie and now Ryan states that we have never have been to their showroom, which has no relevance to the issue at hand . . The door that was purchased is custom, it would not be in their showroom. Their sales team leads you to believe that they are part of the manufacturing process and never inform you that the door is coming from a foreign country. It is easy to say, to return the doors, when this process started in July of last year and the initial installation was in January of this year. It was a long and expensive process. As to the Better Business Bureau, after a dozen emails back and forth, the Better Business Bureau, closed the file because there was no end to the emails and excuses after excuses. The Better Business Burea does nothing and closes there file when the parties cannot come to a resoltuion. It means nothing. Be aware that if your door has a problem, be prepared to be lied to, given the run around, having no warranty and being extremely frustrated with the deceptive and manipulative practices of a company that represents to have special knowledge in their field. read more

Well our door arrived and the couple that came to install it did a spectacular job. I think it's Kevin and Christina. Extremely professional, punctual, thorough. Highly recommend this business. read more

This is an updated review! As soon as the manager/owner found out that I was not 100% happy with my door he contacted me immediately to make it right. I am extremely happy with the new door, position of the doggie door and the whole install process. Lance is superb (he will be early though) better than late right? He gets the job done, very respectful and cleans up after, just like the good ol days! I can't wait to let my dogs out of their room to try it out. Lance is still here shining up my door window! He made sure my blinds were hung and perfect! Thanks so much for making this right! read more

I'm a tad CRAZY when selecting new items for my home. It's so....permanent. Like a marriage. You spend a lot of time searching and you need to be able to love whatever you select. I called and emailed Mark numerous times, visited Clay, Mark and Lance in the showroom. Made a last minute tweak. And, finally a purchase. Lance (the other Lance, there are two) came out and measured our front door opening, reviewed the weather stripping and gave me stain selections so I could coordinate a color with our hickory floor. Then, it was a bit of a wait which is very typical for a custom door. The day Mark called to tell me our new door was ready to be installed I was like an expectant mother. Any moment I'd go into labor and the door would be here. I paced the floor. I drank coffee. I ate chocolate. I hung upside down. And it arrived exactly on time. The new door and new hardware look fabulous. Joseph performed a perfect and prompt installation. I'm so in love with this company. They are the best Austin has to offer. read more

The Front Door Company - Love our new door! - Door Sales/Installation Near Me - Austin, Texas

They are such a cheat...sells you door saying it will be delivered in 6 weeks but then keep dragging their feet for 12 weeks. On top of that they are not even sorry instead shouts on phone saying finishing a door takes time. Where was that when you take payment upfront? Dont know how they get such reviews, I am sure they hire those third party companies to give false reviews boosting social media.... Pls dont even bother to show off here publicly that I am a stranger. I am done with you guys. read more

I purchased three doors from this company. The front door turned out wonderful as well as the patio door. However, it was the last door where I had a really bad customer experience that will drive me to using another company. First of all, I get a call from the installer the morning of and he tells me that I need to go to Home Depot to buy a hardware kit and it was Francisco's fault for forgetting to tell me. Well that's great, however, it's a Tuesday morning and I am working. You expect me to drop what I am doing and 'go to Home Depot real quick' to rectify the mistake you all made? No. So they had their installer stop and buy it, nice little $30 set and I get the invoice for $92, lol. Second, during installation they destroyed the new threshold that was installed during my wood floor installation. Sure, they replaced it but now I am left to stain it which I shouldn't have to do. Also, no apology whatsoever from the company, and I purchased a handful of doors from them. Too good to swallow your pride, eh? You all act like you are the only door company in town, specifically Lance and Francisco. News is, you are not. I would not recommend this company, they are 100% inside out and do now even acknowledge the customers concerns. Terrible customer experience, buyer beware. read more

So unbelievably thrilled with our new front door! The quality is outstanding and we get so many compliments on it. I am an interior designer and am really picky about what I put in my home but couldn't be more thrilled with our decision. Thomas was great to work with. He worked out the best options to get us what we wanted within the budget we were shooting for. read more

The Front Door Company - Door Sales/Installation Near Me - Austin, Texas

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We love our new door! It arrived perfectly. It did take 6 weeks to arrive after purchasing but we knew that ahead of time. Great service! read more

The Front Door Company - Door Sales/Installation Near Me - Austin, Texas

I really liked one of the doors from the show room and would be happy to give them my business. However, the two sales people (one curly haired woman and a man) really turned me off. There was no one in the store but they couldn't care less for my business. No acknowledgement when I walked in. When I did manage to get the guy to help me, he scorned at my questions and had a terrible attitude. I went to Pella next door and scheduled a consultation with them for tomorrow. Pella should be thanking you for giving them businesses. read more

We had a beautiful custom door installed with the exact components that we wanted from the door to the knobs...everything was perfect with the purchase process and we were happy. Pan forward 5-6 months and our knob was sticking & the plate under the entry way was separating. Somewhat bummed about it, we went to the store on Saturday to see what they could do. Well, by Monday morning they had their installer out & he fixed EVERYTHING for free with ZERO hassle. These guys are awesome & though the initial composite strip & knob didn't work as expected, they immediately fixed it with a smile. Btw...this is my first Yelp review...I'm a big customer service guy who expects a lot & rarely am I inspired to comment. Anyway...nice Job Mindi, Lance & the FDS...you guys deserve the positive comment!!! read more

We are VERY happy with the new front door that was installed by the FDC. They also installed a new door jam which resolved a problem we have had since the house was built. We have received numerous compliments regarding the door@ read more

Had our front door replaced last fall. Just getting around to writing a review. These guys have phenomenal customer service. Lance, in the office, never once balked at our requests. And he did it energy and with a smile. On the product side - the door and door jam are great/as expected. The installation was excellent. They even followed up with some clean-up items a few weeks after the installation. In absolute terms, and relative to all the other ridiculously crappy vendors we have had in the past few year, these folks were a breath of fresh air. Thank you. read more

We just had our new door installed today with The Front Door Company and we could not be happier. I love that they are a small business and locally owned. Everyone I spoke with their was phenomenal. They were all knowledgeable and had wonderful customer service. Lance Fogle managed the process for us. He answered all of my questions with patience and understanding. I never felt like I was being sold to. I would truly recommend them to anyone. If you need a new door this is your place! read more

Went to the Front Door showroom twice, cash in hand, and never got any service at all. Once they were pretty busy, so we understood waiting a long time, so my wife and I hung out for about 30 min. We had one woman pass by us and say about 15 min in saying "We will be right with you" with nothing after that. It was frustrating but chalked it up to being busy. Went again a few months later and we had the same experience but worse because they were not busy. About 2 other customers in the store were being helped and they were only helping them - not even acknowleging we just walked through their door. We didn't get a greeting or anyone offering to help. These folks just sat at a table with other customers and looked up at us without any indication we would get help. We shopped around for about 15 min giving them the benefit of the doubt, but after we saw a worker sitting on a computer with no client look over at us and did bother to get up so we dipped. There is absolute understanding on being busy but y'all need to take a class or something on customer service and sales. A couple of check ins letting us know "we see you, we apologize for the wait, we are busy, in the meantime did you have any questions I can answer? etc"- would have went a long way. Its disappointing because I live so close to this place and wanted to give them business with our new home remodel but had to move on since we couldn't even get to step 1 with them. read more

We live in an older home, and things are wearing out. We just had our second new door installed by The Front Door Company. The first one was wood, and this second was fiberglass because it would be in full sun. We are pleased with them both. Mindy did a thorough job finding the best door/price on both jobs. It is not a super easy process, especially with COVID. You have to make an appointment to view the showroom, someone has to come to your house to measure, Mindy has to find a door that will work- that you like. Then when it is ordered, it takes what seems like forever! But, man, when it gets put in, you are in heaven. These doors are beautiful and they work so smoothly. What I really want to emphasize, is the absolutely great installer, Kevin and his wife. They were quiet, respectful of our house- and of each other, cleaned everything up after, and did beautiful work. Wonderful craftsmen. I would use this company again for sure. read more

Lance the installer was awesome, paid great attention to details. Lance the sales manager was courteous and answered all my questions promptly. Thanks for all the recommendations and competitive prices, we love our door. read more

Just a first class experience all the way. From the minute we walked in the door until the installer pulled out of our driveway, professional, pleasant, no surprises. Can't recommend them highly enough! read more

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I wrote a review for the San Antonio location and I wanted to write one for the Austin location as well since I was helped by both stores. I called the Austin store and spoke to Clay , he found the exact door I wanted. He provided excellent customer service and emailed me a picture of the door to make sure it was the same door I wanted. He explained everything from purchasing the door to the installation. He advised that he will shipped the door to the San Antonio location and they would call and set up the installation for me. I am very pleased with the door and with the entire process from both locations . It was a pleasure doing business with Clay. The door is beautiful and I am a very happy woman. read more

The Front Door Company - Fiberglass Center Arch Lite Cantania (grill between glass) - Door Sales/Installation Near Me - Austin, Texas

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My front door is not only a gorgeous portal to my home, but the Front Door company did a fantastic job of installing as well. When they showed up the morning of installation I thought I would be back to my regular comings and goings within the hour. I was slightly disappointed when I was told the whole installation process would take 5 hours. True to their word in exactly 4 hours and 57 minutes I was locking my door and bidding them adieu through my speakeasy. A few days later I was throwing candy through my awesome little door within a door on Halloween with rave reviews from the neighborhood preteen hooligans, which means I truly AM cool. read more

First off, we didn't buy a door here (or anywhere), but wanted to write a review because Lance was so very helpful even though he was recommending a different solution for our situation. Between my early morning phone call, which he answered over 30 mins before they were open(!) and spent several minutes listening to my situation and recommending a more cost-effective but still long-lasting solution... and our 15 minute visit to the showroom where he answered even more questions and still never pressured us to buy a door (much less a door from him) *while* our toddler gleefully ran around the showroom (so many doors, wheee!)... the very least I could do is write this review. Front Door company, you have a stellar employee in Lance, and you're definitely the first place I will turn to the next time I need a door! read more

Quick summary: Beautiful doors Short response time Quality advice Great ongoing support Highly qualified installer I purchased new mahogany French doors with 3/4 glass and iron grates. I planned to finish and install them myself. The doors were gorgeous even before finishing. The construction and detail of the doors and frame are impeccable. Anyone planning to have the doors installed, or complete the installation on their own, will quickly find out that it's not just about the great doors. Hanging exterior french doors that look great and function properly is not simple. I needed advice on finishing as well as installation. I received prompt responses to all my questions, and all the advice I received was accurate and helpful. Near the end of the project, the folks at The Front Door Company sent out their installer, Lance, to install the strike plates for the dead bolt and the door latch. Lance put in the strike plates and offered to finish the hardware installation, which he completed in short order - and at no additional charge. Lance is a craftsman, and if he does any work on your doors you can rest assured that it will be done properly. Should I need a new front door in the future, I will only make 1 call and it will be to The Front Door Company. read more

I usually write really long reviews because, well, I like to hear myself talk (or type...I guess). Anyway...this will be a short one. I called these guys when some panes of glass in my front door had cracked. I came to know of them through their other excellent Yelp reviews. Lance answered the phone and then answered all of my questions in a friendly and knowledgeable fashion. Just how I like it. Then something amazing happened. He asked me to email him pictures of the door/glass/cracks. I was somehow pleasantly taken aback by this. That's just smart and efficient. Why more small companies can't utilize simple technologies like email and pictures boggles the mind. Within days, I had an appointment scheduled, then a man at my front door ON TIME, and then a repaired front door -- all for the agreed upon price with no surprises or attempts at an upsell. Good company with good people. Highly recommended. read more

May I say, I hated my front door. It was faded, stained, and just looked worn out. Visited The Front Door Company and spoke with Thomas at their showroom. He answered all our questions regarding the types of doors available, the advantages and disadvantages of each, and all the options available for each door. I never once felt pressured, or steered into purchasing something I didn't want. We made our selection and a few weeks later, we have our new door. The installer arrived early, and in 2 hours, we were admiring our new home addition. Our house now has a whole new look. We love it. I can't thank Thomas enough for helping us get what we wanted. I would definitely recommend The Front Door Company to anyone wanting to improve the look of their house with a new front door. read more

We needed to have the glass replaced on our front, wrought Iron doors. We also had a sliding screen door removed and replaced with two french style, doors. The glass replacement was quick and easy and it looks fantastic. The patio doors were a bit more complicated because the doors had to be custom ordered. This took a bit longer than expected. However, the end result was amazing. What a professional outfit. They were prompt in scheduling the installation. They showed up on time. They finished all the work in one day and left the place spotless. The doors are beautiful and everything we expected. They did a fantastic job of matching the stain to our wood floors. I will be using these guys for any future door needs. read more

We are happy with the fiberglass back door with half-window we got from The Front Door Company. David, our installer, was professional and a pleasure to work with! The door came in on time, the installation was performed on time and when a problem came up, they were willing to correct it to make sure they provided the product we ordered to our satisfaction. read more

I came into the showroom in early November and chose a door. I made it very clear to the salesman Thomas that this was part of a larger remodel and I was hosting Christmas at my house and it needed to be done by then. He gave me a quote and I left. I called the day after to make the payment 11/9 and told him the only way I will make the payment and use his company is if he can promise me that it will be installed by Christmas, or I will have to hire someone else. He told me that the installation schedule is 4-6 weeks and that the manufacturer has no backorders and a quick turnaround time so there will be no problem with getting it completed on time. Fast forward to last week (over a month after I ordered) and i haven't heard from him yet, so I call. He gave me some insider lingo that was hard to understand and basically said my door is in San Antonio and has not had the finish done to it. I reminded him that this needs to be done by Christmas and it was very important as everything else will be done except for this door when my guests arrive. He just gave me an unapologetic sounding "sorry ma'am, we're doing the best we can". He had nothing else to say or offer me, no ETA, nothing. He did not offer to call and request it be expedited, just deal with it lady is all. He did not care one bit. He promised a 4-6 week schedule, that it would be done by Christmas knowing very well it was a requirement to me hiring the company just so he could book my job. Well here we are at the 6 week mark 5 days before Christmas and I still haven't heard from them. You'd think when you are spending almost $1,700 on a door you'd get better service. UPDATE: After leaving this review, I was notified that my door was damaged. There was no more information given other than that they would need to order another one. No ETA or anything. I was even more upset. Then the next day I woke up and heard from Thomas about another door they had in the shop that was similar to mine but a darker color and a blemish on the glass. Being in the rush that I was a few days before Christmas, I said yes and had the door installed. I was given $400 off of the price to take this door instead of the one I ordered. Overall the door looks good. It is darker than anything else in my house but looks way better than what I had in there before. It lets in a lot of light and is a heavy, solid door. If I had to do it again, I'd choose another company due to the communication issues, but giving 3 stars instead of 2 because the owner offered an option that had me a new door by Christmas. read more