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Emilia 8.

This is 100% unbiased and honest review based on my personal experience. I was at the point in the process where I needed to buy a new front door and interior doors. after searching around for the type of doors that I wanted at reasonable price. The stores I visited did not stocked the doors I needed. I was told by 90% of the places I went the lead time would be 4-6 weeks minimum which would not work for me. On top of that most sales representatives were very pushy or often rude and the prices extremely high in comparison to the quality of the product. My contract or told me about Door Outlet in Austin during the time I was remodeling my house. He suggested to contact Chris to discuss the best options that would meet my needs. I had no expectation that he would be any different than the previous reps that I had met. But.... Chris, to my surprise, was extremely knowledgeable in regards to doors and the process that is required to accomplish replacing all (22) doors for my home. Along with superb customer service provided by Chris I was able to get exactly what I needed at a cost that was well under my budget. Furthermore, he was able to frame all doors within 10 days. I was astounded by the ability of Door Outlet to make this entire process quick, professional, cost-effective and not to forget, the quality of their products completely surpassed my expectation. I wasn't even going to take the time to write a review of my experience with Chris and Door Outlet but I felt that it should be known in a city with so many competitors Door Outlet and my sales rep Chris went "ABOVE AND BEYOND" every step of the way. I would recommend Door Outlet and Chris for all your door needs. Thank Door Outlet!

Letter from Door Outlet (Don Byers - GM) after attempting to resolve issues found on the door unit they sold.
Joe A.

Please keep this post as SERIOUS WARNING when dealing with ill-tempered and unprofessional General Manager from Door Outlet Austin, TX. Looking at bad reviews posted by others on Yelp, my experience with Door Outlet (specifically with their General Manager Don Byers) seems to be consistently terrible as other reviews on Yelp as well as other review websites. We have been trying to rectify material defect issues with one of the doors received (Masonite fiberglass door, sidelights and frame) in late October. I have spent a week trying to show them and explain the issues I have discovered by: 1. bringing the door back to their warehouse, 2. complied and provided all info on the claim form provided, 3. providing high-rez pictures and videos (with comments/analysis), and demonstrations in order to help them to understand the base of the claims, 4. responding respectfully and communicated even after observing Door Outlet General Manager Don Byer's aggressive and unprofessional behavior (verbally and in-writing) -- as well as stating in their letter that we don't seem to have any idea what happens in American when there's a dispute. Door Outlet employees have completely failed to handle after sale issues professionally. Door Outlet immediately assumed that the customer is making-up stories and presenting false claims, even after providing all facts and materials for them to work with their middle-man (DW Distribution) and Masonite (manufacturer) for proper resolution. Picture of the actual letter from Don Byer has been posted on Yelp. The following is an actual content of the letter dated Nov 15, 2016 from Don Byer (General Manager of Door Outlet): --------------------part of the letter from Don Byer (General Manager of Door Outlet)---------- DO NOT CALL THIS BUSINESS DO NOT COME TO THIS STORE IN PERSON THERE IS NOTHING FURTHER FOR US TO DISCUSS. In America we resolve disputes through the court. Should you feel the need to address this situation further then you are free to exercise the right of all Americans by asking a judge to resolve it. Send any legal correspondence to: Door Outlet c/o Don Byers 8701 Reserach Bldg. D Austin, TX 78758 Sincerely, Don Byers General Manager Door Outlet ---------------------------------------------end of letter from Don Byer ----------------------------

Door Outlet door

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Review Highlights - Door Outlet

Doug Byers was friendly, accommodating and gave me a great deal on very nice quality doors.

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Austin Pro Siding, Windows & Roofing

Austin Pro Siding, Windows & Roofing

(136 reviews)

We contacted Austin Pro Siding as part of a comprehensive siding replacement project, as our…read morefiberboard siding was end-of-life and starting to really have problems that would have only gotten worse. Along the way, we also discovered that we needed to have the roof replaced, and so put that in the mix for a bid as well. We contacted six different companies, each of which brought a particular set of strengths and challenges. We chose Austin Pro based on a combination of factors: personalized attention to our project, comprehensive estimate and explanation of each line item, and ability to get the project done on a timeline that worked for us. We chose to have the house re-sided with Hardie Plank, painted with Sherwin-Williams paint, and re-shingled the roof with GAF shingles. It's easy to get overwhelmed by the process of basically re-doing the entire house, especially when insurance companies come into play. To that end, everyone at Austin Pro was first rate. Before we even settled on a contractor, Paul, our project manager, walked me through the intricacies of the process, and spent probably more time than he wanted explaining how things would go, and what options we had. The bid was competitive, and the line-by-line items on the original bid made it easy to see what was going to be done, and what materials were going to be used. He was patient and courteous and flexible, and was also able to speak to us in a way that didn't make things even more confusing. Kevin was the siding project lead, and though we never met in person, I felt comfortable that he had our best interests at heart as he got the crew on site, working fast and efficiently to remove and replace the siding. He even called in the middle of the siding job to tell us that we didn't need something we thought we would, saving us money that we could then use for add-ons we didn't originally budget for. The siding install and siding paint was done beyond our initial expectations, with nice touches like window framing and utility box framing that I didn't even know we needed but now look perfect. We had the back door repainted as well as our front balcony and pillars, and the end result is fantastic. It really was done to the point where it looks like a brand new house, and not one built in the early 1990s. Paul was back on site for the roofing job, and the roofers did a great job removing and replacing the shingles and skylight with new materials, on a roof that is exceptionally steep and challenging. They had the entire project done in only two days, and it looks fantastic. Finally, Garrett came by to do the final walk-through and punch list check-off, and was a real pleasure to interact with. He fulfilled all the items on the list, at least the ones he could do on his own, and did so in a friendly, courteous, and extremely efficient manner. All in all, Austin Pro lived up to their name and to their reputation. It is possible to find a company that can do your big jobs for less, but I am not sure you could find one that could do it better. They stand by their work with a quality assurance guarantee, and while I don't intend to need it, it's great that it's there.

We recently had our windows and siding replaced and highly recommend Austin Pro! They are a James…read moreHardie verified siding company and offer multiple window brands and styles (we went with Andersen windows). Our project manager, Nate, worked with us extensively to find the right options to fit our vision and budget. He patiently answered all our questions, offered his expertise, and checked in on the progress during and after installation. Both the window and siding crews were courteous and efficient and every last detail was addressed during our final walk through. We are loving the new look along with the temperature and sound regulation benefits! For reference, we also got quotes from Window World (slightly less expensive but not energy efficient certified), Titan Windows and Siding (significantly more expensive), and JP Construction (comparable on almost everything but not quite as proactive on follow up).

DaBella - This home is ready for March & beyond! Your home will be beautiful all year w/ our expertise in roofing, siding, window & bath upgrades.

DaBella

(18 reviews)

We met with Tyler, Hunter, and Kaden and agreed to have DaBella put Hardie siding on our house…read more All three men were polite, respectable and knowledgeable about their products and installation procedures. We look forward to working with them to upgrade our home's exterior.

Beware of DaBella There are a lot of companies that just…read morecome knocking on our doors looking for work...roofing, replacing windows and doors, tree trimming, landscaping , etc. I know they're not all bad but we had a horrible experience with 2 sales reps from DaBella. They were at my Mom's house Thursday for 4 hours. They gave her a bid on her roof for 42K, took a check from her ($10,500) for 25% of the bid to "lock in the price" for 5 days. This was all after being told TWICE by my brother in law through the ring camera that we were not comfortable with her writing a check until we (the family) looked over the bid. Then, I myself spoke to Caroline (the sales rep) on the phone and told her to leave my Mom's check on the table and any info on the bid and we would look at it as a family. I heard Caroline (the rep) through ring camera tell my Mom that her daughters were trying to make decisions for her, but this was her house and her money. What the heck? I then told her not so nicely to leave the check and get the heck (different words) out of my Mom's house. My Mom also had asked her to give the check back and leave the info for the bid. They finally left with the check in hand! My sister called the bank immediately and stopped payment on the check and I called the company and reported Caroline to her supervisor. Since then, I have read HORRIBLE reviews on the DaBella page online how they prey on the elderly. I even found a Facebook page you can look up called " Were you scammed by DaBella". That should tell you something! Just be careful out there folks...as I told my Mom, we are not living in the 50's or 60's anymore. Some people are just not NICE. I hope this helps at least one person. #elderabuse #theft #Dabella

Alpha Glass and Mirrors - Gym / Dance studio mirrors.

Alpha Glass and Mirrors

(11 reviews)

I had a fantastic experience with Alpha Glass and Mirrors. Cristian was incredibly easy to work…read morewith from the start--responsive, professional, and straightforward. He provided a very fair quote and clearly walked me through all the available options without any pressure or upselling, which I really appreciated. On installation day, he showed up right on time and got to work immediately. The installation of my gym mirror was done quickly, efficiently, and with great attention to detail. The final result looks excellent and completely elevates my space. Cristian made the entire process smooth and stress-free. I've saved his number and won't hesitate to call him again for any future glass or mirror needs. Highly recommend him to anyone looking for reliable, high-quality work.

I contacted Cristian to request an estimate along with two other glass companies. My daughter and…read moreher husband used Alpha Glass & Mirror company and they couldn't say enough about the exceptional experience they had working with Cristian and the beautiful shower doors they received. Cristian spoke with confidence about his workmanship, quality of his work and the quality of the glass material. I thought glass was glass but Cristian explained the options for my shower glass and shared the link to his website. During my review process, I had four categories (price, company reputation, warranties, and turn around time to complete) I used to select the company I was going to use. After speaking to Cristian, I added a fifth, glass quality and options. Alpha Glass & Mirrors exceeded my expectations and was selected to do my shower. His price was in the middle of the other companies but his professional, responsiveness, and presentation made a big difference. In the end, I am so grateful for selecting Alpha Glass & Mirror company due to the quality of his work, the mirror quality, how he treated my home, and so many other attributes that made my experience exceptional. Cristian took such pride in his work and paid attention to every detail. I love the towel hook and the clean lines. Beautiful, absolutely beautiful. I would highly recommend using Alpha Glass & Mirror for your projects and I'm confident you will also be pleased. I attached photos before and after. Thank you Cristian for exceeding my difficult expectations.

Window World

Window World

(117 reviews)

Southeast Austin

Thank you Window World. Thus a long process ended happily and positively! We contacted no less…read morethan six window companies to replace 21 windows (the entire house). Window World Austin was BY FAR the most engaged, direct and customer focused. The salesman, Jose, came by for an initial and a follow-up call. Then he came out to measure - this was when his magic shined (as we found out later). He said "our installers are professional and customer service is priority." He offered me two options and gave us just enough info for us to make an informed decision. He said two months AND IT WAS EXACTLY. We got a call from customer rep, Kathy, who just continued the positive experience. Had to work around the holidays on timing and a couple logistic issues but it was not a problem for Kathy. ALWAYS RESPONSIVE. Now time for install. I was told "Bruce and his team (Anthony, Bairon, Juan & Jair) would arrive in a specified timeframe and be on site for two days. The arrived on-time and left the house as promised and clean as a whistle. Also Jose's measurements proved to be SPOT-ON as the windows fit perfectly and as promised. We followed the instructions given us and on arrival Bruce and the team went to work. The team did take over quickly and we admittedly were slow to vacate so their music and back-and-forth did cause us consternation. However, in all my years of home ownership and repairs and renovations I have never had a crew who was so focused on a good job and genuinely enjoyed the task at hand and their coworkers. Great job team! So now the weather is changing, we have 21 new windows, no drafts, clean lines, and clear windows. Thanks again Window World Austin.

I can't say enough great things about the amazing experience we had with Window World!! We just…read morefinished replacing all 55 of the 30-year old aluminum windows in our home with the very high-quality Window World ones. They are beautiful!! Many of our windows face south. Our breakfast nook and kitchen were made almost unlivable by the amount of heat that our old windows let in. We have had many mid to high 90 degree days since our new windows were installed, and our breakfast nook and kitchen have become our favorite places to be, as our Window World windows keep all that heat out completely. Our entire house stays much cooler now. Braden, our salesperson, was extremely professional and not high pressure at all!! Unlike some sales people, he understands all technical details of the windows, and the process of installing them. He used to be a window installer himself, and it really shows. He took very, very accurate measurements, so all our 55 windows fit perfectly when they arrived. As he looked at every window for the estimate, he explained what would need to happen for each one, such as caulking, masonry, etc. The price for all 55 of our windows was 1/2 the price of the 3 other companies we got quotes from. The quality, and look, of the windows is fantastic! After the installation was complete, Braden came by and looked at each window. He tested them for ease of raising and lowering them, as well as tilting them in and out. We found about 12-15 that were too tight, and he sent a crew over the next day to take care of them. They did a tremendous job of making them absolutely correct. I can't say enough positive things about the crew either. They arrived exactly when they said they would each day. Wes was our foreman, and did a good job of communicating with us on the first day. Bruce was the foreman-on-site of our job (was there every day), and he did a SUPERB job! He answered all the myriad of questions we had in a very professional and friendly manner. It took a 4-5 man crew 3 1/2 days to install all 55 windows. Bruce was very easy to communicate with. All the men on the crew were very friendly and easy to communicate with. Each crew member was very proficient and knew exactly what to do. The men got along very well with each other. It was a very happy crew. In my opinion, a happy crew does a good job. They had large tarps which kept the construction mess away from our carpets and furniture. Even with the tarps, they thoroughly vacuumed all the carpets and wiped down our belongings at the end of each day. They were very respectful and careful with our belongings. We were very impressed that WW's installation inspector came by twice just to be sure that things were being done properly, and to our satisfaction. We are extremely pleased with every aspect of our experience with Window World. It could not have been any better.

Tee Time Exteriors

Tee Time Exteriors

(2 reviews)

East Austin

So glad I went with Tee Time Exteriors!…read more Alex was awesome to work with from start to finish. He came by multiple times to help me figure out the best layout for the gutters and came up with smart ideas to work around our tricky backyard (lots of rocks everywhere and bad areas to place downspouts). He offered innovative solutions, different service options & price levels, which I really appreciated. His communication was excellent and was always quick to respond. We were really busy during this project, but Alex made everything easy and didn't add any extra work to my plate. The installation was quick, on time, and went exactly as planned. He was even there during the install to make sure everything went smoothly and to keep me updated along the way. The gutters look great, the price was fair, and the whole process was stress-free. I'm already reaching back out to get quotes for a few other projects. We need our front and back doors replaced, and I heard they might also do Christmas light installs (definitely getting a quote for that too!). Highly recommend Tee Time Exteriors. They have great communication, do solid work, and just an overall easy, positive experience.

Alex was great to work with from start to finish. Very thorough, honest, and the best price out of…read morethe quotes we got. He and his crew went above and beyond at the install and even trimmed some of my trees for me. The gutters looks great! Would highly recommend using tee time exteriors to anyone and I will be calling them back to do my roof when it's needed.

Door Outlet - doorsales - Updated May 2026

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