We had 40 year old windows replaced in May. Austin Pro provided a competitive bid and had previously replaced our roof and siding in 2024. Once again they did a great job in every aspect. read more

We contacted Austin Pro Siding as part of a comprehensive siding replacement project, as our fiberboard siding was end-of-life and starting to really have problems that would have only gotten worse. Along the way, we also discovered that we needed to have the roof replaced, and so put that in the mix for a bid as well. We contacted six different companies, each of which brought a particular set of strengths and challenges. We chose Austin Pro based on a combination of factors: personalized attention to our project, comprehensive estimate and explanation of each line item, and ability to get the project done on a timeline that worked for us. We chose to have the house re-sided with Hardie Plank, painted with Sherwin-Williams paint, and re-shingled the roof with GAF shingles. It's easy to get overwhelmed by the process of basically re-doing the entire house, especially when insurance companies come into play. To that end, everyone at Austin Pro was first rate. Before we even settled on a contractor, Paul, our project manager, walked me through the intricacies of the process, and spent probably more time than he wanted explaining how things would go, and what options we had. The bid was competitive, and the line-by-line items on the original bid made it easy to see what was going to be done, and what materials were going to be used. He was patient and courteous and flexible, and was also able to speak to us in a way that didn't make things even more confusing. Kevin was the siding project lead, and though we never met in person, I felt comfortable that he had our best interests at heart as he got the crew on site, working fast and efficiently to remove and replace the siding. He even called in the middle of the siding job to tell us that we didn't need something we thought we would, saving us money that we could then use for add-ons we didn't originally budget for. The siding install and siding paint was done beyond our initial expectations, with nice touches like window framing and utility box framing that I didn't even know we needed but now look perfect. We had the back door repainted as well as our front balcony and pillars, and the end result is fantastic. It really was done to the point where it looks like a brand new house, and not one built in the early 1990s. Paul was back on site for the roofing job, and the roofers did a great job removing and replacing the shingles and skylight with new materials, on a roof that is exceptionally steep and challenging. They had the entire project done in only two days, and it looks fantastic. Finally, Garrett came by to do the final walk-through and punch list check-off, and was a real pleasure to interact with. He fulfilled all the items on the list, at least the ones he could do on his own, and did so in a friendly, courteous, and extremely efficient manner. All in all, Austin Pro lived up to their name and to their reputation. It is possible to find a company that can do your big jobs for less, but I am not sure you could find one that could do it better. They stand by their work with a quality assurance guarantee, and while I don't intend to need it, it's great that it's there. read more

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We recently had our windows and siding replaced and highly recommend Austin Pro! They are a James Hardie verified siding company and offer multiple window brands and styles (we went with Andersen windows). Our project manager, Nate, worked with us extensively to find the right options to fit our vision and budget. He patiently answered all our questions, offered his expertise, and checked in on the progress during and after installation. Both the window and siding crews were courteous and efficient and every last detail was addressed during our final walk through. We are loving the new look along with the temperature and sound regulation benefits! For reference, we also got quotes from Window World (slightly less expensive but not energy efficient certified), Titan Windows and Siding (significantly more expensive), and JP Construction (comparable on almost everything but not quite as proactive on follow up). read more

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From start to finish Austin pro went above and beyond to make my siding beautiful using top of the line James Hardie siding. I did an exhaustive and extensive search on the best siding companies in town with A +++ better business bureau ratings and customer satisfaction ratings. After having 4 companies do estimates, Austin Pro came out on top. They really gained my trust with their professionalism and experience. Any house remodel project can be a stressful experience and they really helped to reduce that stress by making sure I understood the process every step of the way. All of the workers were incredibly professional and had great attention to detail. Kevin, the superintendent, is incredibly knowledgeable and a great guy to have on your side helping you ensure everything is perfect. A big shout out to Jake too for answering my many questions throughout the process. I am so incredibly happy with how beautiful the house looks with all new siding. They even provided a free color analysis from a color expert. They had a crew come out after it was all finished and fixed up any minor issues. They really took the time to walk around the house and make sure it was perfect! I'll be recommending Austin pro to everyone. I couldn't be happier and my house. It looks brand new! read more

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Decided to go with Austin Pro for a complete exterior makeover - new windows, siding, paint - and really could not be more pleased with the end product and customer service. From the beginning dealing with Paul on the bidding process to the project management with Kevin, the communication was great and they really took care to make sure that everything was done right. I would highly recommend them to anyone looking for a company that stands behind their work and really goes above and beyond to make the customer happy. read more

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Austin Pro Siding , Windows & Roofing - an awesome experience. Outstanding quality, value, customer service. No complaints. Here is my story (long). My siding has been in bad shape for forever and I have been wanting to replace it for a long time but haven't had the means. Recently a raccoon was able to penetrate an attic and cause havoc and that was the final straw. (That, and our youngest is just now out of daycare, so a little/lot more disposable income has been made available.) Anyway, that sob story aside, a couple of years ago, on my daily dog walk, I saw a house in the neighborhood getting its siding replaced by Austin Pro Siding and when it was done, it was gorgeous. I talked to the owner about it when passing one day and he had very kind words about the company, so I took a picture of the sign in his yard and filed it away in my wish list. I saw another neighbor with a beautifully done house by Austin Pro Siding not too long after which reinforced my desire to get this done. Fast forward to now in 2023 after I have been finally able to make the leap and get it done. I've had the same thing happen with complete strangers yelling across the street while walking their dog "Hey, your house looks amazing by the way." A guy even rang the door to ask me about specifics one day (and this was way before the project was complete.) The team is great. I contacted them via a web form, and I was contacted immediately and had Tracy, Company Owner, came out to meet me the next day. He is honest and there is no nonsense or any pressure to sign and quite the contrary - he works to try to cut down costs if that is what you are looking for (I was). He is a down-to-earth, personable man that I felt very comfortable talking to. He gave me an itemized quote very quickly and the final price did not change other than getting a couple of items we didn't end up getting deducted. (Incidentally, Kevin, the Operations Manager, added an item when the project started that he said would cost a couple of hundred dollars, but he wouldn't charge for it and he didn't. I don't know what it was, but it was a type of backing board that made the mess behind all the boxes behind my electrical and solar equipment easier to manage.) On to Kevin, he was outstanding as well. He was a great communicator about the project as we approached the anticipated implementation. He told me what to expect, called and texted, and made sure to keep the channels of communication open throughout. One thing that I really appreciated about Kevin was his immense help with getting our colors picked out. We can't thank him enough for this. Our house really pops, and Kevin is a true expert here. He should have a reality show - he's that good. Last, but certainly not least are Miguel and the crew. These guys are badass. They are amazing craftsmen - I was so impressed. I had a beer with them all and took a picture and shook each of their hands when it was all done as this really felt (and feels like) getting a new house). Oh - I forgot about the painters. They did an amazing job as the pictures show. Oh, I forgot, James, who then did the "punch down" which is putting all the stuff back up (lights, switches, portable TVs, etc...) He was great too and did a very good job. One cool thing is that I no longer have ugly Direct TV and Google Fiber cords hanging on my soffits. He suggested how to hide them on the roof, and it worked out brilliantly. Oh... and not to forget Danny and the crew that did the gutters beautifully. Thank you. read more

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Worked with Bryan on replacing our roof after hailstorm this past spring. My husband was impressed with the work and their customer service. They also installed rain gutters for us. They worked well with our insurance to get everything covered. read more

I recently worked with Kevin on my Renaissance patio addition and I am very pleased with the finished product. Kevin's responsiveness was very timely and while there were a few issues that needed to be addressed to complete the job, they were relatively minor and were handled appropriately. Kevin stuck to his word and made sure that I was completely satisfied in the end. read more

I'm a researcher and very much value reviews so I don't write 5 star reviews lightly. I met with 6 different window companies before I went with Austin Pro Siding. I already knew which windows I wanted (Anderson 100) so my real focus was on finding a reliable, trustworthy and local company. Austin Pro Siding hit all the marks both before and during the install. The ordering and quoting process was super easy and transparent. None of the sleezy sales pitches that are so common where they try and convince you that their glass is somehow different from the other glass even though they're coming from the same glass manufacturer. None of that with these guys. Patiently explained that they use their own crew, not subcontracted and talked about the importance of that for a consistent install. The day if the install was great. Stephen and crew were fantastic. Polite and working in some pretty crazy heat. Whenever decisions like trim came up they'd come find me but otherwise just got on with it. Very happy overall and have already sent some friends their way. read more

Austin Pro Siding, Windows & Roofing - We love the windows. House is so much quieter and cooler inside. - Windows Installation Near Me - Austin, Texas

Brian and his team were great! We had a lot of repairs necessary for our home due to a hail storm. Brian and his team worked with our insurance to take care of everything. They took care of the roof, windows, siding and our garage door. We are happy with the results. read more

We recently had Austin Pro Siding and Windows replace about 30 windows in our house we recently bought. Everything from start to finish was smooth. They gave us a fair price and showed us different options for windows. The communication was great and the Installation was quick and relatively painless! The crew was efficient and cleaned while they installed. We are so happy with the end result and look forward to working with them in the future. read more

One of our home improvement projects was to get rid of the original single-pane aluminum (1980s) windows to our house and have them replaced with double-pane. We had been approached by several door-to-door salespeople and had gotten some pretty exorbitant quotes, but opted to instead ask for referrals from friends. The best review came from our friends who had used Austin Pro Siding and Windows. Our experience with APSW was overall very good. Our point-of-contact person, Patrick, was very friendly and competent. We went over all the products and he helped us narrow it down to our final choice based on budget and needs. He was also the one who scheduled everything and followed up. On the day of the installation, the crew came in and worked quickly and efficiently. Though we'd moved our furniture and removed blinds and curtains before they arrived, they had to move some of the heavier stuff since we couldn't manage it on our own, but they did this without complaint. About a week after the installation, I noticed a crack in the tempered glass for our small bathroom window, and notified Patrick about it. He apologized and had someone come out to replace it as soon as possible (though, due to the nature of custom-made glass, it took several weeks). We've noticed such a difference in our house after replacing the windows. I didn't realize how much outside noise got cut down with the double pane, how much cooler the rooms stayed in the summer and warmer in the winter. The windows are also beautiful and we are pleased with how they look as well. I'd recommend this business! read more

If I could give 10 stars I would. I should first say that I am super picky and hard to please.....especially when it comes to work done on my house. My expectations were exceeded. I used them for new siding, roof, gutters and exterior paint. I am planning to use them for an upcoming window replacement too. The owners, Tracy and Kevin are very hands on and they have had their teams for a long time. They are fast without sacrificing quality and have very fair pricing - I felt like my happiness was more important than dollars in their pocket. That is hard to find these days. They did not charge me a penny more than we agreed upon and they moved mountains to get our project finished despite terrible weather. Both Kevin and Tracy are easy to reach, show up when they say they will, and both seem to have very high business integrity. Again, hard to find these days! I highly recommend. read more

I had an already covered back porch screened in and a concrete extension installed off of the existing porch. Kevin was who I worked with. He was awesome. I can be a bit of a nit pick and he took care of all of my concerns (not that there were many). There was an issue with the concrete for the patio extension, but it was taken care of quickly and it looks great. There seems to always be an issue(s) with any construction or improvement, but I was truly pleased with everything that was done. I will definitely use Austin Pro in the future. read more

Stay away from this company. We signed a contract for Simonton Windows and they installed another brand. WTF? I think this qualifies as FRAUDULENT action. read more

We had Austin Pro do our siding, windows, and roofing. Best price, gorgeous work attention to detail - even when the supply chain broke down, they were on it. Very happy with teh results and the price. read more

Austin Pro Siding, Windows & Roofing - Before - Windows Installation Near Me - Austin, Texas

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Great company. Fast and efficient. Need a new roof? Contact Matt at AustinPro. Best service ever...took care of my damage and work with our insurance to complete it all smooth. read more

an appointment was scheduled for me and 15 minutes after, and no one had shown I called. after more calling, I was told that the person who was supposed to come, Kevin, had tried to text me and call me to tell me that my appointment was canceled because they no longer service Temple. I got no call and no text from him. No silenced or unknown calls or text. even the Voicemail on the silence call back from Angela did not state that they no longer serviced Temple. read more

We had an excellent experience with Austin Pro Siding for roof and gutter replacement, as well as window and siding repair for both our homestead and rental property following a hailstorm in our area. Working with Matt alleviated any concerns I had throughout the process due to his responsiveness. I found comfort in his reassurance that Austin Pro Siding would take care of us after Allstate initially rejected our claim for roof replacement. Matt demonstrated thoroughness and friendliness at every stage of the process. He maintained timely communication and followed up with me, the solar company, and the insurance company, ensuring the job was completed. We are deeply appreciative. read more

I had an amazing experience with Austin Pro for a siding project. From the very beginning Jerry was very informative of the process and really made me trust the business though I was solemnly relying on reviews and did not know anyone who had actually used them. During the execution of the project I worked with Kevin. Him and his crew were punctual, meticulous and addressed immediately every single one of my concerns even outside of business hours. Finally I worked with Cameron, who ensured every little detail such as vents, caulking, paint trim, etc. was perfect. Thank you, Austin Pro. It is amazing to know that there are businesses like yours truly caring for their customers and delivering an outstanding product: read more

I have used Austin Pro in the past and have no issues. I don't like to do this because I have used Austin Pro for years on both my house and on rental property. This is in regards to their service for warranty repair. I contacted Austin Pro in regards to rain gutters they installed after they replaced my roof. I have gutters that are not draining properly and filling with water and overflowing. I was told that they would have their gutter installer contact me and take a look at the issue. Never heard from him. Not sure if he is a subcontractor, but it is a reflection on their business. Will reach out to Austin Pro again to see if this can be resolved. read more

My Renaissance Fresco porch is beautiful! The diffusing of the light through the opacity of the roof and the low-e glass leaves you with a feeling of tranquility. Kevin and his team were fantastic! They turned what was once a sad state of affairs into a quality piece of artwork. For what Kevin and his crew were faced with at the start of the project and what they turned it into by the end was nothing short of a miracle. If that is not value added, I do not know what is! I will most definitely use them in the future for any needs around my house. Thank you, Kevin, for taking care of us before, during and after this project. It is greatly appreciated. read more

Recently had Austin Pro do my roof and gutters that were destroyed during a recent hail storm. Tracy is amazing and really goes the extra mile to over communicate which I appreciate. Everyone on his crew is at the top of their trade and very friendly. I need to call out Bradlee who redid a rotten soffit area on the side of our house, he did an AMAZING job making it look seamless and not a patch job. The color match was also perfect. Highly recommend this company. They do such a fantastic job that we are going with them to replace all our 1983 windows. Top notch. read more

Austin Pro did a wonderful job replacing the siding on our house for a reasonable cost. Excluding pandemic delays they were expedient but thorough and clearly hold themselves to a high quality standard. There were a few minor issues after the installation that took a while to get resolved, but to their credit they did resolve it without argument, and I chalk the delay up to my own failure to notice during the inspection. Overall I would recommend Austin Pro to anyone looking to get their siding replaced, and would gladly call upon them for future work. read more

Austin Pro Siding, Windows & Roofing - after - Windows Installation Near Me - Austin, Texas

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I hired this company after meeting with Kyle, their sales consultant. Kyle was friendly but not pushy, and brought samples of materials. The cost was reasonable. I had our entire house done with James Hardie siding and all new windows. Kyle utilized a Texas window company, and I do prefer supporting local businesses. The window and siding process was completed quickly and efficiently. We saw the siding guys working and they seemed happy with their job. Kevin and Paul, two of the owners, were very knowledgeable and quick to respond. We did have a bit of a delay in getting the project started, Kevin kept me updated and we were not in any rush anyway. Once the project started, I was amazed at how quickly they could complete an entire two-story home within a few days. Overall the entire project took about 2 weeks (windows, siding, painting, etc.) We basically have a new House! One of the windows broke after it was installed, and Paul came out and replaced it with no hassle. Paul has the type of personality that earns your trust easily. Am considering using them to install gutters next. read more

After the great work Austin Pro did on my siding and windows a couple years back, I contacted them for a roof inspection. Mike (and subsequently Ronnie) came out to do the inspection and was quite thorough and professional. He provided me with the information I needed to make the decision about my roof and I will contact them again when a repair or replacement is necessary. read more

Honestly, these guys make you wish that you were more stingy with 5-star ratings previously because they were so great. We just got ~30 linear feat of windows added to a sun-room and a new glass door. Everyone i interacted with was a very good communicator and partner in this process. Their prices were the best. Their install crew was really exceptional - introducing themselves, doing a great job with the install itself, leaving the place spotless. I am extremely happy with their work. read more

I had a great experience with Austin Pro Siding from start to finish. Everyone was extremely knowledgeable, professional, and a pleasure to work with! They replaced my rotten old siding, installed three new windows and painted everything, including the garage door. I have never been a fan of pink brick and never even thought of painting it until Kyle the project consultant suggested it. What a difference! Steve the window installer was so nice and worked with my time schedule. Paul always kept me informed and was always available to answer my questions. I had a problem with an area of my brick and Kevin came up with a beautiful solution. Ryan was also very nice and installed all my new lights and all the finishing touches. The installers and painters did a wonderful job. I will definitely call them when I am ready to replace the rest of my windows. I'm not a big writer, so I usually do not write reviews, but this time I felt it was well worth my time. I love my beautiful new home! read more

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We saw the great job APS did on our neighbor's house. So we contacted them for a walkthrough and quote and they offered us a great deal and hard to turn down financing terms. And threw in a bunch of other repairs on top of it. We had our siding installed and house painted as well as some roof repair work done for our porch and replacement of some fascia and soffit. They also installed a new storm door and garage side entry door/jamb. They were great to work with. There are always some hiccups with any large project, but any issue was fixed/resolved promptly. I would recommend them to anyone needing siding, painting, roofing, doors, windows, etc. I would make a few recommendations to any homeowner considering taking on a big project like this. 1: Make sure you can be home during the install. Many questions come up and you or someone needs to be there to answer these to make sure it's done right. 2: Make sure you have at least 2-3 months to prepare, shop, and clean up around your house. Consider cable management, new power outlets, insulation, light fixtures for entry and security, doors, windows, etc. 3: Also important to create a to-do list of all installations and changes and review with the installation manager before the project begins and daily with the on-site supervisor to make sure expectations are set. It's a long and tedious process to get started, as well as very busy, long days while it's happening. The whole process start to finish for us took about 3 weeks (3-4 days for siding, 3 days for paint, and 2-3 more days for various fixes/touchups/final cutout items). But the results are tremendous. We feel like we live in a new home. And we love it! Thank you, Mike, Ronnie, Kevin, Steven, and Maria. read more

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I had 5 patio doors installed by Austin Pro Siding & Windows in 2016. These guys were so close to getting a 5 star rating! Paul was helpful and responsive being the sales part of the business. I had specific requirements and helped me worked through the options, and even arranged for sample material for me to inspect. Where we had a bump in the execution, is the project manager didn't coordinate the alarm company coming out the same day to handle the connections in the door frame. I had specifically asked to make sure this was being coordinated, but they ended up trying to call the alarm service place the day before, and of course they can't just come out on 24 hours notice. So I had to have Austin Pro Siding come back after the install, remove wood trim on all the doors to re-wire the alarm connections to the door frames- this time I coordinated the two companies- and everything was then ok. I didn't even charge them a project manger fee :) So a word of advice to those of you putting in new windows or doors with a house alarm system- make sure everything is coordinated so it can all be installed and tested on the same day! Quality of the doors and workmanship was good, no complaints. Triple latch doors are the way to go! read more

Austin Pro Siding, Windows & Roofing - patio door installed by Austin Pro Siding- fiberglass with triple latch door jamb, factory finish in white. - Windows Installation Near Me - Austin, Texas

Austin Pro Siding replaced the Masonite siding on the back of my house with Hardie Plank, installed a window in the side of my garage, and painted the newly installed siding and the old brick on the front of the house. The crew was very professional and courteous, and best of all, they did a great job. The price was right, too. Highly recommended! read more

Austin Pro Siding, Windows & Roofing - Hardie Plank installation well underway. - Windows Installation Near Me - Austin, Texas

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Short story: The team at Austin Pro Siding was professional, responsive, and delivered high quality work in shorter than expected timeframe all at a fair price. Long story: We recently replaced the siding on our East Austin home with James Hardie Cement siding. We had a couple quotes on the project and after talking with Tracy and Kevin at Austin Pro Siding we went with them and boy was that a great decision. Right away they were immediately responsive in providing a quote. There were some tricky areas of our exterior due to some shoddy/quick remodeling work by the previous owner and Kevin was quick to come in with the right expertise and a plan for getting the project done. They quoted a fair price up front but it was still slightly out of our range. They worked with us to come down to a price that we felt comfortable with and the whole process was quick and painless. There were some hiccups during the project but I have to say that I couldn't be happier with the way that their team handled it. The crew ran into some issues during/after the install but as soon as problems were noticed Kevin was quick to bring in any needed specialists to solve the problem. And the best part was there were no hidden costs/fees. I can't speak highly enough for Austin Pro Siding. They run their business the right way and treat their customers right. read more

I'm writing on behalf of my mom who had Austin Pro come out and replace her roof. She was very hesitant after having a lot of negative experiences with other contractors in the area. Ronnie & Mike were super professional, honest, trustworthy, helpful, and easy to work with. My mom is extremely pleased with his work and her roof really looks amazing. I would personally have Austin Pro come back again for any siding, roofing or window work that needed to be done. Thank you so much to Austin Pro, Ronnie & Mike, in particular for taking such good care of my mom and my childhood home! read more

Great company, professional crew and wonderful customer service! This is the second time we use this company to replace the siding of our properties. They have a clear routine of the whole process starting from estimation, quote, scheduling, walking through, color selection, clean-up, etc. Clear and precise by keeping you informed all the time yet not overwhelmed. We love to work with Kevin, the project manager. Professional, efficient and fun to work with. I would definitely recommend this company to anyone who wants to get their siding/window work done in a neat way. Ah, forgot to mention...their quote is very competitive as well! read more

In this time we live in its hard to give an honest review for services received ...But from the first contact with Tracy , to the actual work being coordinated by Kevin and his crews ...whom I must say were some of the nicest guys Ive met in my own years as an electrician, to the final day working with Cameron were stress free and I felt totally confident with the outcome of my siding/paint job!! ? It feels like a new house!! Thanks Guys!!!!! read more

Today Austin Pro finished up the final touches on our single story home's siding job. From Start to Finish the experience was simply Outstanding. You need siding job for your home this is the Company that you need. Siding Team (8-9 Team Members) and knocked out the Siding part of the work in One Day and 2 hours the next morning. Paint Team Arrived and in less than Six Hours our house was painted. Cameron came out and finalized the detailed finishing touches. A Huge Special Thank You to the Team Quarterback "Kevin" whom was and is extremely patient to field and answer all question by my family. All of the Teams were friendly, attentive to detail and just simply Amazing. I was blown away how the teams shows up to work and they are all business on getting your job done. I cannot say enough of the Get it Done Professional Team Austin Pro has. I dare you to find a better siding company in Austin cause this Company "Knocks it out of the Park." Thank you Austin Pro Sincerely, Britt Skinner read more

We got 3 bids to replace 8 windows in our 1960s house. Austin Pro Siding had the lowest bid but only by a hundred less from Ringer Windows and $1000 less compared to Titan Windows. The main reason we chose Austin Pro Siding instead of Ringer was I liked the window latch slightly better even though Ringer had better screens and warranty. We went with the smaller installation team, which was really one guy, and he installed them over 4 days. They turned out nicely and the mess was well contained. It did take 11 weeks to get on the schedule after agreeing to the job so go with someone else if you're in a rush. read more

Took them 2 days to respond to an email inquiry and apparently they don't do "small jobs". If you need help soon, or if you aren't going to contract them to do a large scale project that's going to trigger a gigantic invoice, move on. Don't waste your time. Recommendation for owner: Update your website to indicate you only do "large scale jobs" and that you're so busy it may take 48+ hours for you to respond to an inquiry for assistance; so that people in the community who feel like you're a good vendor based on your stellar Yelp rating, aren't surprised when you take 2 days to tell them that their job is too small for you. It is certainly your right to refuse any scope or scale of work you want. But two days to respond to an email inquiry is really poor customer service. read more

Set up a day/time for getting an estimate on siding for my house. Guy never showed. Called the office and the nice lady told me that Tracy, who was to give the estimate, would reach out to me. Never heard from him. If this is how they treat customers before the sale, then I want no part of it. Terrible customer service! read more

We just had all the windows and the backdoor of our 28-year old home replaced by this company and are beyond satisfied with the material, labor and management of our replacement project. Retrofitting windows and doors to homes that were built not exactly on straight lines (like ours) is tough, but this crew was incredible. The entire crew was professional, respectful, efficient and responsive to each and every of the dozens of questions we had. They are by far the most dedicated-to-detail team we have had working on our home. From the beginning to the end, they were perfectionists. They truly set the bar for customer service. read more