These guys are great they came in and got the job done for a great price. Definitely check them out if you need to repair a window! I appreciate them so much and it's always good to see a son and dad working together. read more

B & B Plate Glass - Fixed window - Glass & Mirrors Near Me - Austin, Texas

They went out to inspect the job after quoting me a price and stopped responding. I had to find another vendor.

We called two weeks ago to get them to come out and replace a glass pane that broke in our home. We were given a quote but no way to pay for the service. Then when we tried to reach out to them to get confirmation of the job or is and when the work would be done we got zero response from them. Two weeks we waited and there's been zero contact and we had to go find another company to replace the sliding glass door. On top of that the man who came to take measurements of the door was completely dismissive of my fiance and she said he didn't give her any information other than "don't use the door" and " it will be 10-12 days". She said he walked in took the measurements and walked about without ever stopping to hold a conversation about the service request. The office person I spoke to said Brian was out in the field and I would get a call back Sat. Still no response. Completely unprofessional behavior and a over lack of communication. Thanks for wasting our time and yours. read more

I called this morning due to a glass panel break in my window. Brien came with in the next 2 hours and replaced the panel in less then 20 minutes and was priced very very fair! It was an amazing experience and now I can rest assured that my window is back to full function. Thank you so much Brien for you help this weekend. read more

This was such a horrible experience. Such an unprofessional crew that I felt I was in a third world country. When I pointed out some blood stain on the glass, the guy just used his spit to clean it and his jacket arm to wipe it. Yuck! Even after asking multiple times to collect all the broken glass pieces, they did such a sloppy job that there are glass pieces all around. Of course, I was the only one wearing a mask. Even when I asked them to wear a mask, no response! When I pointed out the caulking running down the glass, they said they were not done and would clean everything up before leaving, but first wanted the payment!! Of course, they got the payment and left without cleaning. I will ask everyone to stay away from this sloppy and unprofessional team. read more

B & B Plate Glass - Broken glass left around - Glass & Mirrors Near Me - Austin, Texas

Really disappointed to have to write this since we have used B&B once in the past and we were really satisfied with their work. Our bedroom window broke from hail this past Sunday and we reached out on Monday morning. They told us they would fit us in today (Wednesday) which was totally fine since we know they are busy from the storm. We called this morning to get an approximate timeframe that they could come but they refused to give one, only that they would call an hour before. I stayed home all day from work today waiting for them to call but they never did. All it would have taken was some clear communication to keep our business. read more

Quick to come out and quote, reasonable prices, extremely fast scheduling, good work. Bonus? No stupid up sell attempts - just help with this repair and fast, honest work. read more

Reached out to B&B because I saw they had after hours services. They immediately answered and quickly got the information so they could confirm they had what I needed. They were also totally transparent on pricing and gave me all my options. We decided to have the glass repaired immediately on the sliding door and they were at our house within an hour on a weeknight. Grateful that they were available and that they made the whole thing so easy! Professional and kind team, would highly recommend. read more

The good: This business responds to Yelp requests lightning fast. I was able to easily schedule a residential window repair for next day service. I was told I'd get a call one hour before and set the appointment for 10am. The bad: No one called me an hour before, which is no big deal, but then no one showed up for the service appointment at 10am! I did get a call at 11:32am. The caller didn't say who he was or what company he was with. He literally just blurted out, "You still need the window repair?" Very unprofessional. If you are looking for reliable service, I recommend you look elsewhere. read more

B & B Plate Glass - Waiting for the window repair guy. He never showed up. - Glass & Mirrors Near Me - Austin, Texas

We called B&B and they promptly answered out questions about replacing the glass on our backdoor with a window with built-in blinds. In fact, they even offered to come that same day, but we weren't available until the next day so they came then. When they came, they actually had the wrong sized glass. They had asked us to measure beforehand and we did, but I guess our door was a less common size. However, they promptly made the swap and got it installed that same day. They were very professional and prompt, and their price was great. We couldn't be happier with our updated backdoor. Highly recommend these guys! read more

B & B Plate Glass - They replaced our old window in our backdoor to this one with built-in blinds. No more blinds whacking the door when you close it! - Glass & Mirrors Near Me - Austin, Texas

I highly recommend this company. I called yesterday on a Sunday after my retail store was broken into and out front door glass was completely shattered and got a very quick call back and talked to Brien Smyth. He came out after the police were gone and boarded up the door and then he came this morning to install the glass. He went above and beyond to help out, he even let us borrow his shop vac because glass was literally everywhere. I will definitely use his services again because he was great, and he made this hard time a little easier to deal with. read more

B & B Plate Glass - Glass & Mirrors Near Me - Austin, Texas

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After weeks of rain left our lawn overgrown, my son was mowing the lawn and a rock took out the glass of our patio sliding door. Being that it was a Sunday and the day before Memorial Day, we knew we wouldn't be able to get any help anytime soon. I found these guys on google and figured maybe they could help us out after the holiday. They got back to me in minutes and offered to come WITHIN THE HOUR!!! They were true to their word, and got the whole thing done in about 30 minutes. Cheap too! You can't even tell anything happened to the glass door at all now and our Memorial Day plans are back on track. Thanks so much! read more

I was contacted by the Austin Police notifying me that my front store window was smashed and the store was burglarized. After I arrived at the store I called B&B Glass, and they answered the phone at 10:30 on a Sunday morning. I texted some pictures and they were at the store in 5 minutes. I have an old door so they had to call around to find the correct size. They had the glass installed and cleaned by 12:30. I am so happy that I called B&B Glass, so quick, so nice, and the price was very reasonable. Sea of Beads, Austin read more

Outstanding, fast professional Was very professional and did an amazing job, I strongly recommend Brian read more

Please don't use this company! I have never posted to yelp before, but Brian just walked away from an incomplete job which he'd been paid for at my home after calling me a liar and yelling at me while I was holding my six month old son. Now I'm stuck trying to reverse the payment and get someone else to fix their shoddy work as he won't answer the phone. Please don't repeat me my mistake - call another company as this guy is an awful person and does bad work! read more

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This owner was the rudest, ugliest, most unprofessional maintenance person I've ever dealt with. They advertise as 24-hour service, when, in fact, it took a week for a window. Then they wanted to UPCHARGE ME AN EMERGENCY FEE to install it after 5:00 p.m. (bait-and-switch crap). Upon being notified that the window was in, and refusing to pay an "emergency fee" after 5:00 pm to install (some people work 9-5), the folks were already en route, and w/o my knowing had actually gone around the side of the house and installed the window, which was fine. This was in the middle of the workday at 2:30 pm. I shared (via text msg.) that I was presently working and on a Zoom call w/ eight other participants and that I'd call afterwards for remaining payment (only half). This man got ugly, demanding, belligerent and then literally instructed his son to go and REMOVE THE WINDOW from my home. Meanwhile, I'm trying to communicate with him by muting my volume and turning off video w/ no luck as he was getting even more belligerent. Like, I wasn't going to pay my balance, which was only half! I mean, we're talking $175!! This man threatened me and was yelling at me and ended up hanging up on me and then refused to respond when I texted him (after work) that there was an issue with the install. There was glass left all over in and around the window and the window sill, as well as the cardboard and tape that had covered the space w/ no glass. I'll be reporting B&B Plate Glass to the BBB as well. The only reason charges were not disputed to Chase was b/c we needed the window following a break-in and didn't want to start the process over. Had the man removed (or stolen at that time) my window, I was calling the police. Folks, unless you want to deal w/ some maniac that does business this way, I'd find someone else. I've never....... read more

Brian came out last minute to help fix my broken living room window. Super friendly, affordable and efficient! He gave me a great price and did the job in 10 minutes! I recommend this company to anyone who needs help fixing a broken window! read more

Front door got vandalized, called BB glass, sent in some picture and they order me new glass over the new year holiday. Thank you. Signature #2 read more

These guys were awesome! I got drunk and fell into my friends window and was in serious need of fixing it as well as fixing my life. I called these guys and most places charge a $300 emergency fee but they straight up were like "be there in a couple of hours" no emergency fee no hassle. Sure enough 3 hours later they pull up, fix it in 5 minutes and jetted! Super friendly, professional, stress free! I love them. I'll be calling them again next time I get drunk and fall into a window. read more

Don't hire this company. I had 3 windows which needed replacement, made arrangements with my tenants who took off of work to be present, and B & B Plate Glass no showed....without any communication. I only found out the day after from the tenants that they never arrived. If you want glass company who is reliable with great customer service, I would look elsewhere. Brien's response isnt the full story as you would imagine. He asked to arrive at 12pm due to rain. I told him to arrive at 1030pm. He didnt communicate anything further nor contact me about cancellation. And he only responded on Saturday after I emailed him telling him he was fired before even showing up. read more

Brian S came out same day and did a very clean and quick replacement of a window pane that was broken. Other places were rude and also would not come out for weeks. Found our go-to and place to recommend for neighbors. read more

Cheapest in whole town.... Called 10 places for my broken cabinets glass. . All gave me high high prices and weeks wait.... B and b glass guy came in 45min and was done in 30min after he got here..... And believe it or not he was 10times cheaper then all these companies.... Very very satisfied costumer.... read more

Less expensive than the competitors with better communication and service, all-around. Brian always contacted me updates with delays and or necessary changed required based on my specific window setup. As a remote landlord, this was a huge help. He follows his word and the company actually handles small window pane projects. Many others would only handle larger jobs and gave much higher price estimates. If you are looking to repair a specific window pane that is cracked, B&B glass is exactly who you need. read more

I booked an appointment with this company to come the next day and they were a NO SHOW! I called 3x and left a message but no one returned my calls. What a bummer as I really need to replace a tenant's window. read more

These guys just finished fixing up our window. I would use them 100% again, they were professional and went about and beyond in every aspect. The pricing was great and they were fast. Highly recommend this company. read more

Had a window broken by a bird flying into it, called B & B and Brien came out and replaced the glass with no issues. While he was working I mentioned that I'm planning to replace my windows and he gave me some advice on that which I appreciated. Overall good experience and would definitely call him again! read more

Brien was knowledgeable, friendly, and professional. My 15 year old left her keys at home, and tried to get in the house through a window and broke it. I called him last night, sent a picture, and he was here bright and early with it fixed in less than a half hour. I strongly recommend! read more

Brien was extremely efficient in replacing a glass door pane that was shattered by a rock while mowing our lawn! The glass broke on Saturday and was fixed promptly Monday morning. He kept the work area clean and communicated well. read more

Super fast, and professional. Will use this business anytime I need a repair. Highly recommend!

Great value. B&B is owned and operated by a local gentleman named Brien. His level of service is outstanding and he has great prices. Working with Brien is a better experience than working with other vendors. Brien is extremely responsive and gives updates on the status of all aspects of the project frequently. He confirms all visits and is always there when he says he will be. This business is very well run and the overall experience makes for a stress free experience. read more

I've broken a lot of glass in my day! I wish I would've known about this company. They arrived on time, were very professional, had great prices and best of all made me feel comfortable ! They are my go to from here on out! read more

I called this morning to ask for someone to come out and look at two windows on the house that need replacement. I was told they'd be out in about an hour. I'm still sitting at home and it's been four hours. That's just poor business! read more

From the website: "We repair sliding glass doors and hardware. We service rollers, locks and handles." From the phone: "Can't help you, we only replace glass". Perhaps the person I talked to just doesn't know what they do or perhaps the website is wrong or out of date. Either way, something's amiss. Moving on. read more

I called B& B plate glass a week ago for a residential window glass replacement. I was asked to text a picture and received a reasonable estimate in a return text. When I called the office to schedule as requested in the text, is where the problems began. The office gal said she would call me right back, but didn't. I had a missed call that night from the installer. I then called the next morning and spoke to the installer- he said he could come that afternoon and measure and possibly replace the glass. Never showed up or called. I called the office the next morning- the office gal said she would talk to the installer and call me right back. No call back. I called two more times that day and no answer. I tried once yesterday and today with no answer. I am SO disappointed. I will never recommend this company and in the meantime we are a week later with a broken window still. There is a niche for a small jobs handy man/woman who can serve his/her community, just sayin'. read more

After my weedeater violently threw a rock through my sliding glass door I called 3 different places including the business that replaced it last time this happened. B&B gave me the best quote and fastest install. 2 hours after calling they showed up and fixed me up. Best price in Austin! I will use them again. Thanks B&B. read more

We had a cracked bedroom window and our handyman contacted Brien, who called us up, set up an appt. to come by and see the window. He immediately gave us an estimate and the day on when he would come by and fix the window. He called about a couple of hours before coming, came the right time and was extremely efficient and fixed it within 20 min. It was very professional. I would highly recommend Brien and B&B Plate Glass. Thanx Brien! read more

Brien came out to replace a broken window pane in my front picture window - he was fast (came next day), professional, and much less expensive than the two chain store competitors I also received quotes from. I believe his installation fee was close to 1/3 of what another quote asked for. Most importantly he did a great job with my window! He even offered to put extra caulk around my other panes to help reduce rattling/noise since they are old single-pane windows. Would definitely recommend over any of the chain options! read more

We had called B&B Plate Glass to replace the rollers on our sliding glass door. Brien from B & B was on time and friendly. He got to work on the door right away and could tell the replacement rollers he had wouldn't fit. He went to the local Lowes where we had purchased the door and found the correct rollers. Brien was back in no time and had the door back together in no time and made the adjustments so the door would lock properly. There was no extra charge for having to get different rollers. We would use B&B Plate Glass again. read more

While mowing the lawn, a rock shattered our back door glass, which takes up almost the entire door frame. After calling about 7 other shops, none of whom could come out for at least a day or more, we found B&B who were at our house within one hour. They were back an hour later after measuring and procuring the new glass, and done inside of 45 minutes. It was such a relief not to have that shattered back door looming over our heads, as we have small ones running around. The job was not only fast, it was thorough and professional. I am very impressed. read more

You have to use B&B! I broke my patio slider, non-standard size, and it was fixed ahead of schedule. I first tried the local franchise of a national chain: I didn't get the call-backs that were promised, the tech seemed unsure of his own measurements, and there was no sense of urgency. On the other hand: Brien made sure to call in the glass order while he was still working. He was still working because he made sure I had cut-to-size plywood in my door to secure it while we waited for my glass to come in. It was all done in two days. It took two days for the 'other guys' to call and quote the glass. B&B for the WIN! read more