Absolutely the best internet provider in Alaska with Gigabit speeds---only provider that even comes close. If you're a streamer, it's the best choice for a provider. I've been using them for 15 years and find their customer service is super. read more

Horrible service, over priced, they're fastest internet "gig" plan ($185 a month) constantly kicking us out of online games due to connectivity and when it does work it's practically unplayable, Netflix and Hulu have to buffer every 10 mins, and to top it all off we can't watch any football on basic channels they simply say that the channel will be available shortly, and customer service has no idea what is wrong and won't be able to get a technician out for 6 days if you have another option, do it read more

The only reason I signed up with GCI is because they are the primary provider in Alaska with cell towers in the bush villages. Their customer service is horrible! And they have hidden contingencies within their contract that they do not explain to their customers before they sign up. Took several hours just to get started and adding a line was such as hassle. read more

Waiting here at the Fairbanks office on Merhar, by Wal Mart. I'm next in line after waiting forever and the bleach blonde customer service girl walks out to the waiting room asking each person if they are just there to pay their bill.., the lady says she's just there to turn in equipment and the bleach blonde (sorry, I don't know her name, she seems nice) says oh, I can help you with that. . Well, I'm here for that and I selected that when I signed in. How about you ask "who's next" and not take thaw last person that walked in the door...BUT THE NEXT PERSON IN LINE!!! Maybe not her fault but poor training. read more

GCI is the absolute worst. We all know that. My question is, if they are also crooks. Has anyone else noticed that whenever you perform an internet speed test using WiFi every single available test, besides GCI's personal test, come back all below 10Gb/s. Yet when you test on GCI's personal test the speeds come back all above 110Gb/s? GCI tried to claim that it's because the other tests are from different states and this result in a slower speed. Okay, so explain to me why, if I am receiving such fast internet it took me 10 minutes to load GCI's speed test, but somehow the results show that my internet is lightening fast.... read more

Anyone who has done business with this company for any period of time and has anything positive to say about them either works there or is heavily invested with them. Simply put if there was any other viable high speed option up here I'd be gone. Their prices are predatory -cannot believe I see someone here saying it's better than lower 48!? Must be talking about in middle of nowhere lower 48 because anywhere I lived or have family in a city this size has unlimited internet for less than $100 a month and speeds of 1G. So just stop with that lie. GCI is horrible take their customers and community for granted and have been living the lie of "higher infrastructure costs" when much of their wireless infrastructure was built by ACS and AT&T. Cable is not that expensive once laid. Their problem is no new cable business because they cabled up the whole town - not really any new major areas or suburbs being built - so we have to pay extra. That's my theory and until I see some change to their horrible service and pricing I'll continue to say it. read more

GCI is a company with its flaws, all these reviews go on about how they rip you off for billing but none of these people bother to consider that we live in alaska, 1/3rd the entire land area of the continental united states, with a customer base of less than 750,000 people. Not to mention to run a Fiberoptic network and maintain it means EITHER going through canada on ground, and pay the international rates they would gouge for, or run a 1500 mile under sea cable. which they do. This means you'll have a data cap because there is only so much bandwith available to the entire state of alaska. on top of this if you do have issues with your service their technical support is open 24/7 including holidays and have free repair techs to come to your house, and replace all of your gci equipment for free. the billing does suck though. read more

Absolute worst company I have ever dealt with. They had been over charging us for over a year. When I finally realized the problem, it took a good week for them to get their brains together and figure it out. They told us what our bill should be every month and what it will be going forward. A week later, I call to pay our bill and it's 20 dollars higher than what they said it would be. The lady on the phone said "they gave me false information before." How about you just start being honest! Stop screwing people out of money! And the fact that we can't get unlimited data for our internet is ridiculous. And we pay more than every other company that offers unlimited high speed internet! The "high speed internet" is still ridiculously slow. I warn everyone moving here about GCI. When we get our tax return, we will be taking our business else where. read more

SUCH ANXIETY. Several instances where a call or texts from fam/friends just never show up on my phone. If I was out of service, ok then the texts show up late. But they just dont come through! I only find out if it comes up in person... so after a few times of that I finally called to see whats going on. They need a specific time and phone number if your lucky to have that awareness-but they can look up the activity. The times I called, they find the message /call activity (when i know im 'in service'-in town not in a store or basement), and yet its not in my phone? They just shoot it into the ether I guess. Wonder how many relationships I let fall off because I didnt want to send too many texts... when really they had texted me back? I pray it never happens in an emergency! read more

GCI rips you off at every turn. I payed for broadband speed at $79 a month and after a week of use got dial-up speed. I can't even watch youtube videos at 260p anymore. No matter which way you change the plan, you just get ripped off. Internet caps at 100,000 MB. That looks like a big number, but that's only 100 gigs of information, which blows through like candy if you stream a lot. It doesn't matter if you're paying $100 or $1000 they still cap you off at that number. I recently switched to ACS and I don't have super-fast broadband, but I pay $74.99 for slightly slower internet, but it is UNLIMITED. For the first time I actually got what I payed for. GCI charges you more if you don't have phone and TV with them to further rip you off, and ACS does it too, but not with a $50 fee. ACS just makes your internet cheaper if you take the plan. Best advice I can give anyone is not to use GCI. The customer service is really bad. I had a cable guy yell at me once and I kicked him out of my house. Cable guy's arent the real problem though. You just don't get the service you pay HUNDREDS of dollars for. read more

GCI often messes up my bill, either overcharging, neglecting to apply discounts, changing rates without notifying me. Then each time getting the issue corrected is a painstaking process, it usually takes multiple phone calls and a lot of time on hold. read more

Terrible company. Overcharge customers, extremely poor customer service and slow repair times even in business emergencies. GCI has a monopoly in the area and treat the customers accordingly. They have been caught lying about the speed of internet options and use deceptive marketing practices to make you think you are getting more speed than you actually are. I would go with ACS if you can, otherwise GCI will make you wish you had. read more

I agree with all the people that said this company is terrible. Why? Well, because they are not obligated to provide good coverage. If you pay for their services and you don't like the way they provided, they are not responsible an you were the sucker, and it has nothing to do with them. Read their fine print: " we are not responsible for poor coverage, some customers will be charged more for the same data, and we don't really know how to track the amount of data reliably." And like all the companies in USA if you try to bring your issues to the table they will not listen. Its is not about the phone agent that gets 9 $ dollars an hour, its the people higher up that do not want to deal. Bottom line this is a poor company to sign with. read more

Piece of shit company always got over charged and I was NEVER informed when they charge $15 for more data. Always get mixed information and tell me different reasons or say I'm sorry I can't help you. Always say we are working on it and it never gets fixed. Lots of dropped calls. ***IT IS NOT WORTH GETTING CONTRACT WITH GCI***** read more

This is the first review I have ever written, because I am so compelled by how poorly this process went. I have lived all over the country, from Philadelphia to NYC, then to Alaska - GCI is far and away the worst COMPANY I have ever dealt with, let alone cable and internet provider. For starters, they are literally the only option many people will have. AKA you are doomed to join this monopoly eventually. Once you get in, you will realize that every single one of your accounts is separate, even though they will tell you that you somehow signed up for a bundle that you didn't want. When you realize their feeble internet only delivers 1/4 of the promised speeds even during non-peak hours (I could barely stream MLB TV with a HARD WIRED CONNECTION), you will find there is nothing you can do. When you go over your bandwith limit and ask why you can't have unlimited connectivity, like the rest of the United States, you will find your best option is to increase your limit for a ludicrous monthly fee. Internet was more reliable, cheaper, and faster in New York city, where unlimited options were the only choice. You will be told this is because of the expansiveness of their network, no matter how many times you remind them this is not your problem, since you are most likely located in a more populated area. Then they will tell you about people who try and hog bandwith, which again, does not seem to be an issue to the rest of the country. Alaska must be the home of pirates, not those who enjoy the outdoors? Finally, when you go to cancel your service, they will tell you about a 2 year contract you never agreed to for the aforementioned bundle that you didn't know existed. They will tell you how much money you saved on the bundle you never agreed to, and that you now owe them hundreds of dollars to cancel your account. When you ask them to provide proof of an agreement, they will not be able to find it, thus waiving the $200 fee they made up in the first place. You will then pay out the remaining balance of the account, and ask if everything has been taken care of. They will say yes. Then, weeks later, you will find that they are still billing you for services you no longer have. That is because by canceling your account in the store, and affirming that everything has been canceled, it turns out the ebilling is still in affect. They will charge you hundreds of dollars for your services, and return what they think is right - one month later. Oh, and make sure you cancel both accounts that were bundled individually, because they are separate to make this process as painful as possible. You will call and complain, and they will tell you they have no account of your payment at the time of cancellation, and you will be forced to provide it. They will even ask if the equipment has been returned. I guess they can't keep track of such things.. This was my experience with GCI, the worst company I have ever dealt with. Ever. It's arguably one of the worst Monopolies I've ever seen, and I'm from Comcast country. read more

Props to all at GCI for working long hours and making things happen in Anchorage after the quake of 2018, I am impressed by the efforts I saw take place by the employees from Friday through Monday. read more

GCI told me I could get a discount for having 3 services. They said I had to wait for a year to show I paid my bill. I waited all that time then I called and they said I couldn't get it because I don't have premium TV! The rep was very rude and was trying to get me to buy more services to get a commission. This company rips you off like everybody says here and their customer service is awful. read more

TERRIBLE COMPANY!!! Stay away!! I recently made the mistake and switched over from Verizon to Gci's cell service after being lured by a promo code , not worth it!!(you get what you pay for) It has been one of the biggest mistakes of my life!! . Gci's customer service representatives are a joke, they take no ownership and have no desire to help the customer or even attempt to make their customers happy. I bought a brand new iPhone XS- after a month of use, I started having problems with the actual device and then with carrier, I was told to take it to apple and have them figure it out as my 14 day trial had expired and there was nothing they could do. I quote technical support " It seems like you live in a low coverage area (Anchorage) and you were sold a lemon phone and you need to handle it with apple" really? Why wasn't that brought up to my attention before I purchased cell service with your company, and why can't you replace my phone or just cancel my service!!!?? I just spent 1000$ and that's all you have for me? CSR: yep! Pretty much. We can't guarantee good service, that's too bad, you can go into a store if you want. BYE! Went into the store multiple times to try and speak to a manager, ironically there was never a manager in any location in Anchorage stores, Diamond, Abbott or on C st. How weird is that???!! Finally, went to Apple they gave me a brand new phone, but the service is still terrible. I've called GCI demanding a refund or for them to just cancel my service and the response is still the same a week later. I've only had GCI for 2 months and unfortunately during the 14 day trial I was out of state and the service in Texas was horrendous. I thought that coming home would make a difference, but boy was I wrong!! I'm absolutely grossed out by this company. Please do your homework before switching over. Biggest mistake! Going back to Verizon. read more

GCI is a waste of time and money. I cancelled my service because I moved out of Alaska, and to GCI that means "suspend my service." I was still being charged for two months afterwards. I have been trying get a refund for over three months. I've been "promised" over three phone calls that I would have it by now. I have only received half of the original amount promised. I am now on my sixth phone call about an issue they have created themselves. read more

About 5 months ago GCI informed us we needed new cable boxes. Now, our cable boxes have stopped working. We turn them on, and have one channel-the last we watched before they stopped. I called the tech services. After the tech insisted I move all the furniture in my livingroom so I could physically touch the cable and follow it from the modem to the outlet, he got snippy with me because I misunderstood a tech term he did not clarify (he wanted me to find a box, I didnt see a box, but what he was asking for was the outlet where the cable cord connects to the wall). My room and place of business open bright and early tomorrow morning is destroyed because he INSISTED I TOUCH this wire, and then he gets snippy with me... Following this episode, which includes multiple visits to both cable boxes, locating all wire outside (in the dark with a flashlight), and answering the same questions over and over while starring at the modem, he concluded the boxes have no internet, thus they don't work, thus Ill need to make a service tech appointment. I am still confused by this as we have had tv service for months-nobody has changed anything from the boxes or modem, so suddenly now it doesn't work.... I'm not a cable tech but this seems strange to me. I scheduled a tech to come out, which cannot happen for 3 days. Now my grandma is pissed cause she can only watch 1 channel, not the one she wants. Dude, you dont piss off the grandma. This tech was no help. I did more snooping. In test mode I can get ALL the channels (with no internet, per the tech), my signal stregnth is 100%, and my decoder is not decoding properly. GCI, get a tech who listens to people when they call, and isn't condescending. Because your tech will lose you customers. I'm out as soon as I find a viable streaming option for my grandma. read more

GCI told me that they would buy out my contract ($300) and did not say or advirtised that it would take 3 months to pay it back. Its been over 3 months now. And all they said is it gonna be credit to you on your next bill which is past my the 3 months and its not even the full amount that theyre suppost to pay me back. GCI sucks. Their service cuts off in the middle of a phone call. Their internet. Goes on and off. The only good thing about them its theyre unlimited service. Which is not worth it to me. Thank you for making me want to switch to another carrier. read more

Not charging me for three months without a shut off and a email saying I was paying for my service now that I owe 500 dollars and I cant pay it off in one sitting because that's half my check and got other bills on top of that. So guess i won't have internet for a while and as soon as I get it paid off I'm switching read more

I have a family plan with gci and when for a phone upgrade, returned the old phone and now they telling me that I didn't return the old phone and they are charging me 250 dollar for the phone that I returned. They are thieves and unprofessional. They are cheaper then Verizon and att but in the long run not worth it stay away from gci I will be going to Verizon soon.,, read more

Cell service is horrible at best. 1 bar in the center of anchorage, calls drop constantly, calls breakup / scramble constantly, despite having 30 gig available it's useless to use data. I feel as if bait and switch occurred between the poor service product, failure to follow up on billing errors, and literally being lied to from the customer service agents. I'm regretting leaving AT&T... read more

We've had GCI off and on in the last few years, alternating between ACS and GCI depending on the location we live in, and every time we have GCI, if only for a month or two, we have problems. Either intermittent connection problems that their only solution is to unplug and replug in the modem, or slow speeds, error messages, etc. To top it off, at the end of the month, if you aren't purchasing over $100 worth of internet a month from them, they cut off your internet usage. I have never had such issues with ACS, and anytime there has been a small hickup with ACS, its resolved quickly. read more

Let's talk about quality and consistence of TV cable service: I had better quality cable in Costa Rica than here. I'm writing this on a Sunday, 4 minutes until the final day of the Bridgestone PGA tournament starts and my cable box keeps restarting as my TV freezes up every 1-2 minutes. One month to go and football starts; it seems as if GCI always has issues on Sunday--not sure if it's because they are understaffed or what but I need to make a decision. Do I risk continuing on with this substandard cable or switch before America's pastime kicks begins? Year 2013 and they can't get it together? Unacceptable in every way. read more

NEVER TRUST THIS COMPANY.its a rip off, when i apply this service the salesman disnt mention that is not unlimited yes it not before use ur data on at&t, verizon.. etc there all unlimited data then once u u all ur date the internet is gonna slow till its stop and asked you if u want to buy 1gig everytime u over which is bullshit. I had the free trial but after that i cancel it and ofcourse they still charge me alot, read more

AWFUL customer service. I have been on hold for 22 minutes and counting. This place is going belly up. The writing is on the wall.

Worst costumer service ever. I've been a loyal costumer for almost two years and they made a mistake on my bill. They are trying to charge me for 3 months of service when I have my bank statements to prove that payment was made. Tried calling to fix the mistake and the representatives just place you on hold without ever answering. Just waited over an hour to fix their mistake. Waste of time. The only way to fix a mistake is by going into their office. I recommend choosing a different internet provider if it's an option. read more

GCI's customer service is so poor if you can even access customer service. You have no choice pretty much in Alaska except GCI, but if there was someone else was to come to Alaska and offer, cable, landlines and internet service I would be the first one in line and leave this lousy service! read more

I've dealt with GCI for well over 15 years. NEVER have I been happy with them. However, most recently, they canceled my autopay on my cable, didn't give me access to it online, sent me no notifications, and (as their employee stated) "we let it ride". They let my account grow every month for 6 months and once I contacted them, I found a very large bill that I was now immediately responsible for. They gave me no options, were unwilling to work with me and told me if I made an effort to pay it down, they would not send me to collections. Well guess what? After I made 2 payments, they sent me to collections anyways. Calling them is an exercise in futility because all you get are deaf ears. I HATE THESE S.O.B.s!!!! They have the lion's share of the market and know that they don't have to conduct their business with even an iota of decency or fairness. I know gangsters with more heart. read more

Second month in a row I have had to wait in line to speak with a CSR regarding GCI overcharging me since their billing upgrade. Again was told it was my fault- I have a grandfathered cable plan that was a bad deal for the corporation and not sustainable for the future. Today I was told that I had the misfortune of being one of the grandfathered customers that would NOT keep the Epic Discount. "It's the luck of the draw, some people transferred over fine and receive the discount, you just aren't lucky; but you can upgrade to the new plan, for the same price with less channels." Lousy customer service. Today's CSR actually told me "You can't believe anything our Marketing Department says, they just want sales." Very expensive and their nationwide cellular plan barely works outside of AK. Avoid if you are able. read more

They expect you to payfor data and not use it! For clarification ima first responder whom is a resident with the moose pass volunteer fire department and we do not have an u limited plan at the station. In fact the station internet is very limited and for buisiness use only so i have to entirely rely upon mobile hotspot to get internet on my pc, which i use to watch my shows, play ganes online, and study for getting certifications. This is the second month ina row that gci has throttled my mobile i ternet BELOW DIALUP LEVELS! (40 kb/s. Normal dialup speeds is about 150 kb/s at MINIMUM.) I have complained multiple times to them (and offered well deserved comedic ridicule in the process).When i first complained i discovered from a support tech that they prioritize the limited data customers whom don't even use their mobile data! If youre an unlimited data user you end up paying more to get screwed over and not getting what you pay for! It makes no sense to prioritize data to customers who DO NOT USE IT! THEY GO HOME AND USE WI-FI! They throttled me again last night (10/29/2019) at 6:30 PM and you wanna kbow their excuse? Their excuse deapite the fact that my plan is advertised as unlimited? A policy that limits hotspot usage to 34 gigs a month despite the fact that ita FALSELY ADVERTISED AS UNLIMITED! NEWS FLASH GCI, UNLIMITED MEANS NO LIMITS! IT MEANS INFINITE! IT MEANS NO CAPS! When i complained last night on the 29th of october 2019 they threatemed to terminate my account for "excessive data usage". So not only are they guilty of THE CRIME OF FALSE ADVERTISMENT but they also will terminate your account if you even want to do anything more than use facebook (which i refuse to do. Facebook is garbage). I reccomend to the people of alaska that you email and write the governor to implement statewide net neutrality laws to prohibit isps from doing this in the future so the state can FORCE these companies to treattheir customers fairly because otherwise no one here in Alaska will get decent internet. read more

Horrible service. Dropped calls, overpriced slow internet. 30 year old technology. Wish Musk would put them out of business.

WORST carriers ever! They are a trap and will try anything to lock you with them without letting you know. You will realise that you are stuck with them only when you try to get out of it later on. DO NOT go with them! Take my words seriously! read more

I was lied to from the go. "we have great signal here, best you can get." Verizon was better, and they refuse to cooperate with Verizon. I am constantly roaming to other networks here in SE Alaska. Zero service in WA state unlike I was promised. No data ever! Not sure why I even have unlimited. They wont switch to wifi service when its available. They say their networks don't work like that. Their billing system is absolutely ridiculous. Tried to pay off phones. They will only apply payoff to bill. But only to the following billing cycle, not current one. So in my case, I just paid off phones to the tune of $900 but they wont apply that to my current $300 bill. Only next months bill some 28 days from now. I have been double billed more than once in the short 6 months I have been with them. Been trying to switch back to Verizon for a week now but GCI towers wont allow me to activate the Verizon phones. So I am forced to mail my VZW phones down south to get them activated just to get service in AK. And don't think I'm bothered by that. Because Im not! I'd do just about anything at this point to get rid of the WORST WIRELESS CARRIER I'VE EVER EXPERIENCED!" And here was the final straw for me.... I have been having so much trouble with the service in SE Alaska that I have been in the office here almost weekly. They finally determined that the problems I'm having was with the actual phone not the network. But...... they won't service the phone for me, I have to send it back to Samsung. So Samsung says, mail the phone to them and they will repair or replace it and have it back to me in 4 to 6 weeks. So I call GCI back to see if I can get a loaner phone for that time frame. Any guesses as to what they said????? NOPE, they cant help me out. So I asked if they were going to continue to bill me without a phone for a month and a half. Yep, sure, you betcha we will they said. I have so, so many bad things to say about GCI. The way they run their business should be illegal. And probably is, but I don't want to deal with them so bad, I just don't care to engage in the process. I just want them out of my life. I hope they die a fiery, drowning, torturous waterboarding death that lasts for weeks! If you still order GCI after reading this you need your head examined. Ahhh, now I feel better. Thanks! read more

I have had the misfortune of meeting David Hymas online. He would probably flunk an English Acquisition class or he was just completely wasted, he demonstrated nothing but incompetence, that is without question. The 1.5 rating of the business that he plays a major role indicates that he can't figure out anything own his own. 1.5 is the lowest average rating that I have ever seen and because he tries so hard to have a horrible reputation, it is fitting! If he wasn't useless, then he would have resolved the many simply corrected problems. They would all be simple to anyone with the ethical intention to deal with problems, not make them worse. Don't be surprised if he thinks the Bar Exam has something about alcohol! read more

Gci.. the only internet company in Alaska so of course they can rack up the prices and rip you off with horrible customer service and even worse internet signal. read more

Cable Modem always drops the signal. Tech support does nothing when they visit; They reset the modem which then works for 15-30 minutes, then the tech leaves, and shortly thereafter the signal drops. Lather, rinse, repeat. read more

Cell phone coverage has been good. My internet speeds are way faster than my friends and family in the lower-48, though I do pay more. I've been with 3 other companies and keep coming back because no one else beats their price or coverage. Sure, its more expensive than the lower-48. Face it people. Alaska is more expensive, but the cost and quality of service has improved drastically. People cry about GCI being a monopoly. If that's the case, why are their prices the best in town? They haven't always been the biggest show in town. GCI has a lot of customers because they are spanking the pants off their competition. Customer service is decent and I don't have to wait on hold for 15 minutes every time I need help like I did with ACS. I pay $50 a month for service on two smartphones, which is cheap even by lower-48 standards. I can't speak to their cable service. I've never paid for TV from any provider. With 150 MB connection and monthly data of 250 gig, I can stream anything I want and almost never run out of data anyway. read more