I've had excellent customer service before but this place takes the cake. The employees were very…read moreattentive and helpful. They have a great selection of products and services all under one roof. And the clearance and open box items are a great value. Go see them and let them know Julianna Hart sent you!

Best Buy used to be the "Best Buy" - no more and hasn't been for a while. They obviously have gone…read moredownhill and I can't wait for them to shutter down! Here's our recent transactions and interactions with this horrible location. I wanted to buy a new 70" TV for my living room and move my 65" into my garage because I got a pool table and made it into a cool place to hang out. The Samsung tv was on sale and I purchased it. My dad saw it was on sale and bought 1 two on a separate transaction. we picked both up and brought them home (1) to my house and 2nd to his house. I took it out the box and had it hung up and it was shattered. Had to bring it back and get another one. THEN - my dad's tv wasn't opened until super bowl and it's freaking cracked too. same thing ...immediately took it back and denied because it was over 30 days. so best buy won't help and samsung won't help. If you want to try to contact anyone ... GOODLUCK! It goes straight to India !!!! If we bought it at Costco...we wouldn't ever have this issue. I will never buy at Best Buy again. So now I have to use my Costco annual rewards check to buy a new TV because I will NEVER buy anything from Best Buy again!!!!!!!!!!!!!!!

We've been there on two or three occasions, and the people that helped us were very professional…read moreand always gave us great service.. last time there to buy a gas range a gentleman by the name of Ronan helped us out. .. he was the best.

Purchased a wall air conditioner (Fredrick) a few months ago which is excellent unit for a fair…read moreprice. It replaced an old unit so needed installation with Best Buy team. The unit was leveled with styrofoam and foam and over several months became so askew that the outer frame would no longer fit the unit. A service call would be $139 and only a 3 month guarantee beyond that. I purchased shims on Amazon for $8 and did it myself. I'm amazed that true only solution was so expensive with a poor guarantee.

Amazing customer experience, shout out to Ashley, she was very friendly and help full and she…read moreprovided the information that ended up selling me to buy the game I wanted.

I came in for assistance with a purchase I had made yesterday, and I received help from Diego. He…read morewas very kind, patient and knowledgeable. I highly recommend this Best Buy location because of Diego and employees like him! All of the staff I have met at this location are incredibly kind and helpful too!

I left Best Buy finally feeling satisfied and relieved after getting honest answers about my car…read moreaudio situation. Imanol and Carlos from the audio department took the time to properly test my equipment, explain everything clearly, and help me understand what may have happened with my previous installation. They were patient, professional, and transparent throughout the entire process. After everything I had been through, I truly appreciated finally speaking with people who focused on diagnosing the issue instead of immediately placing blame elsewhere. Their honesty and willingness to help made a stressful situation much easier to deal with. Thank you again to Imanol and Carlos for going above and beyond to help me.

Five Star review. I been shopping at this Best Buy since it open in 1999. The store has gone…read morethrough a lot of changes and the service is still good. I found everything that I needed at Best Buy. I gotten great help. Keep up the good work Best Buy!

Matt is always a pleasure to have to help us. He's smart informative. He knows his product. He…read moredoesn't do a hard heavy of sale but he explains why that might be a better idea than to going cheap because when you deal with electronics, you want a good product. We always enjoy coming in, and I recognized him immediately because of the customer service we've had from him in the past I knew that it would be a perfect evening. Thank you for taking such good care of my wife. She got exactly what she wanted .

Sold an "Excellent" open-box TV that was incomplete, then made the problem mine…read more I purchased an open-box Samsung 77" S95F from Best Buy listed in Excellent condition. After getting it home, I discovered it was missing major components, including the longer One Connect cable, screws for the TV stand, and even screws associated with the rear housing of the TV. That is not what most reasonable people would consider "Excellent." This wasn't a small missing accessory. The TV was materially incomplete and not as advertised. What made the experience much worse was what happened next. This is a very large TV, well over 75 pounds, and I had already paid for Uber XL transportation to get it home. I contacted Best Buy expecting a practical solution for a problem caused by their own quality control and open-box inspection process. Instead, I was told over and over to bring it back to the store, return it online, or exchange it if inventory allowed. No real ownership, no meaningful escalation, no pickup solution, and no answer on reimbursement for the cost and burden of transporting a 77-inch TV because Best Buy failed to verify what they were selling. The most frustrating part was that their support team acknowledged that returning a TV this size was unreasonable, but still kept repeating the same canned answer. I asked for escalation, asked for management, asked for a real resolution, and ultimately got nowhere. The chat was effectively ended without the issue being solved. When a store sells an open-box item in "Excellent" condition, the customer should be able to trust that it is complete and properly checked. That didn't happen here. This was a failure in QA, a failure in listing accuracy, and a failure in customer service. I'm leaving this review because this situation should have been handled far better, and because I'd still like someone in management to step in and make this right.

I came in to buy a new screen protector for my phone and thought I was able to find one with the…read moreassistance of a couple staff members. I bought one that was compatible with the Samsung Galaxy S24 and after purchase they offered to replace my old protector with the new one I bought. Turns out I actually needed one for the Galaxy S24 FE version which was my mistake. When staff searched for the one that I needed, they could not find one in stock. So I wasn't able to purchase one and my money was promptly refunded. It's a bummer that I couldn't find the screen protector for my phone, but I do appreciate the staff assistance.

ABSOLUTE NIGHTMARE: NEVER TRUST GEEK SQUAD WITH IPHONE REPAIRS…read more Even though they are an authorized Apple service provider, dealing with the Geek Squad at this Vacaville location for an iPhone warranty repair has been an incredibly frustrating, incompetent mess from start to finish. I dropped my phone off on 8/16. I had already completed all advanced troubleshooting myself (restore and DFU mode) to fix a boot loop unsuccessfully. The Geek Squad agent, Abraham, couldn't get it to work either, so he determined the device needed to be shipped to an Apple service center. He did warn me that the turnaround would be 3-5 business days and that all my data would be wiped. If I could do it all over again, I would have walked out right then and gone straight to an official Apple Store. Why? For starters, Geek Squad does absolutely nothing except act as a useless middleman to ship your phone away. Unlike an actual Apple Store, Best Buy doesn't provide a loaner device, which left me digitally stranded without a phone for a full 10 days. Had I known they were just going to mail it out and let it drag on, I would have handled the shipping to the service center myself to avoid this massive delay and inconvenience. Instead of the promised 3-5 business days, the process took a full 10 days. According to official carrier tracking, the repaired phone was physically delivered back to the store and signed for by a Best Buy employee named Roman on 8/24 at 10:29 AM. Yet, when I went to the store two days later, they claimed they didn't have it. They tried to give me the runaround, making up nonsense excuses about needing to call Apple and have them provide a "new serial number". After I spent hours trying to call the store (Best Buy does not route any of the calls to the actual store), and escalated the issue to Apple Support to demand accountability, the store finally called me back with an excuse claiming the phone was "misdelivered to the PetSmart next door." Absolute BS. A courier doesn't drop off a secure, signature-required Apple service shipment at a pet store. They clearly just misplaced it in their own house and lied to cover up their internal tracking mess. To top it off, Apple swapped out the logic board, so my data is completely gone. At least that is one thing I can't blame the store for, but definetly some poopy icing on an already decaying cake. Geek Squad's internal logistics are a total joke, their communication is nonexistent, and their customer service is built entirely on excuses. Save yourself the massive headache and go straight to an actual Apple Store or handle the mail-in process yourself directly. Best Buy repairs plain suck, and I am staying away from Geek Squad for good.

This place is as good as Fry's can get. If you want any electronics and camera things, this place…read moreis the place! I bought so much from here at different times that I need to honestly stop already. And just recently, they were giving out Lego sets - thank you to the front desk for happily treating my soul with their goodies. You have to come in and see what else they got. It's so much fun to browse through the selections, especially the sales.

With big box stores struggling to stay relevant against online retailers I would expect Best Buy to…read morestep up their game by offering outstanding customer service or else why would I go there? Well, after my HP Laptop was in need of repair after only 11 months (still in warranty) I went to Best Buy concord after the hp website referred me there as an authorized repair center. When I arrived the geek squad person told me I had to make an appointment. I explained that I just wanted to drop it off. I was told that I had to make an appointment just to drop it off. ( one day lost). So I made an appointment for the next day. I was then informed that they don't do repairs there as it had to be sent out and it would take 2-3 weeks. Then he informed me that it would cost me a minimum of $85 for shipping and handling ... but it is a warranty repair! Deaf ears ( second day lost) I immediately left shaking my head. I called Amazon, where I bought it. After it was determined by HP that it was not in warranty as it was purchased through an Amazon reseller, Amazon quickly satisfied me by providing me a complete refund even after 11 months!!!! That's customer service! Bye bye Best Buy. No more business for you!

My iPhone battery died at Outside Lands. It was horrible timing, and I could not deal with going to…read morethe Apple Store. I made an appointment at Best Buy, and Kevin was amazing. It's so stressful when you have technology issues, and he totally made me laugh. Even when he had to explain that the battery needs to be ordered, he was really kind and supportive. This is all we ask for when it comes to customer service as people being able to deliver the information in a straightforward way with some empathy and humor.

Bought a camera from Best Buy that literally overheats and shuts itself off during normal use. When…read moreI returned it, the employee seriously told me overheating is "a feature, not a bug" -- while still charging a 15% restocking fee. Imagine paying hundreds in penalties for a defective experience that the store itself admits is "normal." Meanwhile Costco and Amazon manage returns without punishing customers for faulty products. Lesson learned: Best Buy's policies are stuck in another decade. Shop elsewhere.

I wanted to give a HUGE shoutout to Brendan L. For his excellent customer service! You are really…read moreappreciated!!! I will be back again. I've been coming to Best Buy since the 90's and it's because of Best Buy employees such as Brendan!!! Also a shoutout to other Team mates here who also assisted me as well today! Thank you all!!! No question, I recommend this place for all your electronic needs and then some!!! Thank you Best Buy for hiring JUST right!!! Jim H.

Saw the Sony Ult 5 speaker on sale for $199.99 at Sony's website. Got excited and went down to…read moreBestbuy in Colma to see if they had it (knowing they price match). They had the speaker, brought it to the counter, the lady there (Lily or LeeLee) told me they didn't do price matching for Sony (total lie). I called Bestbuy customer service they also said that yes she should have done the price matching. This ruined my day. I will not be going back to this location. They also gave me bs when I bought another speaker back in March and a couple weeks later it went on sale $100 off. I had to go back into the store twice before they gave me the rebate. Worst customer service here, they should be ashamed. Her name was Lily or Leelee. *update I found the item on Bestbuy's website for the price I was asking to price match (sale must have updated since I went to the store) so I ended up getting it there and cancelling my Sony order. Complained to one of the managers there and they knew exactly who I was talking about. She's a short skinny asian lady with wavy hair.

Ever a restaurant in Petaluma and we use staples for a lot of stuff printing menus and banners…read more Large and small posters. DOMINIC is the shit!!!!! that guy is so fast and so efficient that I literally can order it and drive over there and my order is almost ready. On top of the fact that he's super fast he's awesome and friendly and totally tries to help out even when we have crazy idea at 100% recommend printing jobs at Staples as long as Dominic is there and training the future staff.

Brenda helped us so well for our computer and phone charger needs. Finally, a box store with great…read moreservice!