I've had excellent customer service before but this place takes the cake. The employees were very…read moreattentive and helpful. They have a great selection of products and services all under one roof. And the clearance and open box items are a great value. Go see them and let them know Julianna Hart sent you!

Best Buy used to be the "Best Buy" - no more and hasn't been for a while. They obviously have gone…read moredownhill and I can't wait for them to shutter down! Here's our recent transactions and interactions with this horrible location. I wanted to buy a new 70" TV for my living room and move my 65" into my garage because I got a pool table and made it into a cool place to hang out. The Samsung tv was on sale and I purchased it. My dad saw it was on sale and bought 1 two on a separate transaction. we picked both up and brought them home (1) to my house and 2nd to his house. I took it out the box and had it hung up and it was shattered. Had to bring it back and get another one. THEN - my dad's tv wasn't opened until super bowl and it's freaking cracked too. same thing ...immediately took it back and denied because it was over 30 days. so best buy won't help and samsung won't help. If you want to try to contact anyone ... GOODLUCK! It goes straight to India !!!! If we bought it at Costco...we wouldn't ever have this issue. I will never buy at Best Buy again. So now I have to use my Costco annual rewards check to buy a new TV because I will NEVER buy anything from Best Buy again!!!!!!!!!!!!!!!

This is for the geek squad that is in the San Rafael store, not the actual store…read more I had an issue with my iPhone for at least three years. It kept trying to download a program and every time I opened my phone it was there. It was like a virus that was driving me crazy. I gave it to someone on the geek squad named Emma. Within 10 minutes, she had it fixed. I had previously brought it to the Apple Store in Santa Rosa and Berkeley with no success. I am very grateful for her help. I tried to leave a good review on the companies website, but apparently they don't do that. And there was no charge. If you have a phone problem, I recommend going to see them.

I ordered a tv and opted to have them attach it to the wall. I also opted for a movable backing so…read moreI could angle the TV. The guy who came and did it was not helpful but worse he did not center the TV over a table like I asked and so it looks off but also makes the movable hinge useless as there is nowhere I can angle it as it is too far to the left already. I wasted money on the install ($250) and the movable mount (which cost way more than the basic mount) is now not usable. My advice is never have Best Buy mount your TV on the wall. Have your cousin do it instead. He/she is bound to be better than the guy they sent me.

Well I've been dilly-dallying over a few purchases but the combination of a heap of recycling (Best…read morebuy will accept batteries and some electronics for recycling -very handy!) and future tariffs tipped me off the fence. Once I located the section that stocked my chosen stuff it was still a bit of a hunt. Items were not arranged on any order that I could figure out. Extremely expensive feature loaded versions nestled cozily next to extremely low cost versions. Was this designed to slow me down and stop me from going directly to the item which I had already picked out on the website? Because it worked. I looked at TV accessories that were more expensive than my TV. Eventually I found my pick but it took an astonishingly long time to spot it. Checkout was swift and efficient.

I stopped in talking to a large white male no name tag about Imobile. he switched me over to AT&T a…read moreDavelano who took ALL of my personal information and spoke to WF Representative. I was waiting for new DC. I was interested in a New IPhone. The AT&T rep and Best Buy Rep (large white guy, NO name tag) took 2.5 hours of my time regarding my Comcast/Xfinity acct and did nothing but create problems. do not use as CHAT and AI are their employees!!

Five Star review. I been shopping at this Best Buy since it open in 1999. The store has gone…read morethrough a lot of changes and the service is still good. I found everything that I needed at Best Buy. I gotten great help. Keep up the good work Best Buy!

Worst customer service center ever. Tried to buy a dash cam. The only way to deal with Best Buy is…read morethrough their offshore customer service center. I had a specific tech question to ask and installer about my specific car, not just the model and make. I was told that nobody can ever talk to a store directly. I was offered a price with free installation so I had them send the invoice. I tried to call the store directly and spoke to a different customer rep. Who told me that the first price was wrong and tried to charge me for installation. His excuse was "the first guy didn't know what he was doing. " as far as I'm concerned, whoever is running the offshore customer service line doesn't know what he/she/they are doing. The last time I tried to order an installable item they told me I would have to pick it up from one store and take it 40 miles to the store that could possibly install it. So done with these guys

Sold an "Excellent" open-box TV that was incomplete, then made the problem mine…read more I purchased an open-box Samsung 77" S95F from Best Buy listed in Excellent condition. After getting it home, I discovered it was missing major components, including the longer One Connect cable, screws for the TV stand, and even screws associated with the rear housing of the TV. That is not what most reasonable people would consider "Excellent." This wasn't a small missing accessory. The TV was materially incomplete and not as advertised. What made the experience much worse was what happened next. This is a very large TV, well over 75 pounds, and I had already paid for Uber XL transportation to get it home. I contacted Best Buy expecting a practical solution for a problem caused by their own quality control and open-box inspection process. Instead, I was told over and over to bring it back to the store, return it online, or exchange it if inventory allowed. No real ownership, no meaningful escalation, no pickup solution, and no answer on reimbursement for the cost and burden of transporting a 77-inch TV because Best Buy failed to verify what they were selling. The most frustrating part was that their support team acknowledged that returning a TV this size was unreasonable, but still kept repeating the same canned answer. I asked for escalation, asked for management, asked for a real resolution, and ultimately got nowhere. The chat was effectively ended without the issue being solved. When a store sells an open-box item in "Excellent" condition, the customer should be able to trust that it is complete and properly checked. That didn't happen here. This was a failure in QA, a failure in listing accuracy, and a failure in customer service. I'm leaving this review because this situation should have been handled far better, and because I'd still like someone in management to step in and make this right.

This has been one of the most frustrating customer service experiences I've ever had. I needed to…read morebuy a TV with a digital audio port for my dad. I chatted with a Best Buy agent to confirm whether the Samsung U8000F had the port. He assured me twice that it did, so I ordered it. When the TV arrived, the port was missing. I contacted Best Buy immediately and asked for a pickup. I was told I had to bring it to the store myself, even though the mistake wasn't mine and I don't have the space in my car. After being put on hold, the agent said they could only arrange a pickup if I ordered a replacement TV. I agreed and ordered a Sony. I was also encouraged to apply for a Best Buy credit card for a discount, and I was told the discount would apply to the Sony order. None of that was true--no discount, no pickup scheduled. Another agent told me someone would come in two hours. No one showed up. When I called again, the next agent couldn't find any record of a pickup request. I asked for a return label so I could drop it off at FedEx, and I was told online orders must be returned in-store. At that point, I gave up and returned the TV myself. When the Sony arrived, it was clearly a returned item--messy packaging and shipped from a return center. I returned that one too. Every agent gave me different information, and none of it was accurate. This is not the first time I've had issues with Best Buy. Unfortunately, I can no longer trust their service. I would post no star if I could.

Shopped at Best Buy in Vacaville. I needed a new TV and was assisted by a young man named Emani. He…read morewas incredibly kind, knowledgeable, courteous, and treated everyone with respect. Best Buy has an outstanding employee in Emani, and I hope they appreciate how much he adds to the store's reputation.

RUDE & ARROGANT! Just came in for an appointment to help…read morereboot my older model personal business iMac. I paid & started the tech services to only be laughed at, denied service for my equipment & reimbursed 10 minutes later before even viewing it. The tech lady didn't know my model & laughs with the cashier in the back room assuming they are correct. Another customer heard this & was just as disappointed. Apple Support referred me here & they don't work on Apple? ...and I almost signed a repair waiver? SCAM ALERT! Unfortunate experience & lost trust. Train your employees properly, you'd make more money.

Went in to look at TVs and Josiah helped us out. Super knowledgeable & brought TV out to the car…read morefor us. Overall good and easy experience & brought home a LG QNED which is a big upgrade from my Hisense. lol

Tried calling store with a question about computer printer repair…read more 15 minutes later the new AI answering program would not/ could not let me connect I went to store in person ( faster) I asked a Customer service agent about printer repairs at their big repair desk He pointed and said get in line there I did After waiting in line 10 minutes later the geek squad repair guy asked me what I wanted I told him He said "We don't repair printers " I told him the Customer Service guy told me to get in line after I said I wanted my printer repaired He looked at me, shrugged his shoulders, and walked away I ask the customer service guy for the manager to make a complaint 15 minutes later, a woman walks up, does not identify herself as the manager, and he asks me what I want I told her about the Customer Service guy and the repair guy She says you should've called first I told her I tried and she said everyone in the store knows you can't call into the store for help. It's a corporate decision. We have nothing to do with it. She said the division managers have all complained to the store manager about the AI voice, but nothing is being done ever because of a corporate decision I told her YELP recommended this store for Repairs and she said sorry I asked her if she could tell me where I could get my printer repaired and she said no I can't. Would you like to buy a new one? After this long conversation, I asked her who's the manager here and she said I am she had not identified herself as a manager before that Verdict ; Absolute failure, trying to reach at the store by phone and the people who work there know it Service at the store? Clock in-do as little as possible Clock out Conclusion? No one at corporate or at the store gives a damn about customers And I'm still looking to get my prayer repaired

I recently shopped (online) at Best Buy because our washing machine suddenly started leaking…read more Delivery may have come from this store or the one in East Bay. At first, we thought it was our pipes or water connections, but after inquiring with a plumber neighbor, we determined it was leaking from our washing machine. Since we had the other machine for 10+ years, we just brought a new one instead of trying to find a repair person because there's no guarantees/warranty. Happened to be around Black Friday -- so we took advantage of the Sales! Pricing was competitive, we brought a new washing machine and add on: -delivery -installation, -extra parts (hose) -take away old washing machine All with some reasonable additional fees. A few days later, the delivery guys came while I was at work, but hubby was home and all got done. One team took away the old washing machine while the other team did the delivery + install. Great communication as they were texting me with ETA entire time. I would recommend Best Buy for appliance purchases.

Horrible business and don't recommend. Came here to try on a product and it was impossible to find…read moresomeone to get help. The floor is empty. This is basically one big warehouse. Also, I wanted to try on earphones and they said that's not possible because it's a health hazard. The whole point of a retail store is that you can try things on. You need to figure that out... This is business is going downhill quickly.

I want to personally recognize Darius and Chris from the Geek Squad team at the Colma Best Buy…read morelocation for their outstanding professionalism and customer service during my recent TV installation appointment. After dealing with several frustrating issues throughout this process, these two gentlemen completely changed the experience for me. They were prompt, respectful, knowledgeable, efficient, and extremely professional from beginning to end. Every question I had was answered clearly and effectively, without impatience or condescension, and that truly stood out to me. Darius and Chris represented Best Buy exceptionally well. They made a stressful situation feel manageable again and reminded me that quality customer service still exists. I also asked how I could tip them because I genuinely appreciated the level of service they provided, and I was disappointed to learn that tipping is discouraged. Best Buy should reconsider that policy because employees who consistently go above and beyond absolutely deserve additional recognition and appreciation. Thank you again, Darius and Chris! Your professionalism did not go unnoticed.

I bought a fitbit watch at Best Buy during Thanksgiving and today i wanted to exchange it for a…read moredifferent color. During the purchase date i was clearly told by employee I had a 90-day return or exchange. Now they said the holiday return ended January 14th. That's not 90 days. Why give false information? Also, employees are usually lazy and unhelpful. When you ask for help to locate items, they just point instead of actually assisting, even when they're not busy. Good products, but customer service makes every visit frustrating.

Brenda helped us so well for our computer and phone charger needs. Finally, a box store with great…read moreservice!

I went in today and Dominic printed out two 24x36 posters for me while I waited. He was extremely…read morepolite and helpful, also accommodating other customers and working on other printing jobs. When I was young I worked in a printing shop and it was a super stressful job. I just wanted to say that it was nice to experience a calm and positive vibe in what I'm sure can be a very busy and challenging department to work in. Thanks, Dominic!