This is for the geek squad that is in the San Rafael store, not the actual store…read more I had an issue with my iPhone for at least three years. It kept trying to download a program and every time I opened my phone it was there. It was like a virus that was driving me crazy. I gave it to someone on the geek squad named Emma. Within 10 minutes, she had it fixed. I had previously brought it to the Apple Store in Santa Rosa and Berkeley with no success. I am very grateful for her help. I tried to leave a good review on the companies website, but apparently they don't do that. And there was no charge. If you have a phone problem, I recommend going to see them.

I'm a huge fan of this store! The staff is always helpful and extremely knowledgeable. Buying…read moreexpensive electronics from places like Amazon just seem so risky but at this Best Buy you get well informed staff to help direct you and are there in case of problems or if you just want an easy return. The manager, Bluu, deserves a lot of credit for making this a great retail experience. I wish I could give them 6 stars

I came in for assistance with a purchase I had made yesterday, and I received help from Diego. He…read morewas very kind, patient and knowledgeable. I highly recommend this Best Buy location because of Diego and employees like him! All of the staff I have met at this location are incredibly kind and helpful too!

Amazing customer experience, shout out to Ashley, she was very friendly and help full and she…read moreprovided the information that ended up selling me to buy the game I wanted.

I left Best Buy finally feeling satisfied and relieved after getting honest answers about my car…read moreaudio situation. Imanol and Carlos from the audio department took the time to properly test my equipment, explain everything clearly, and help me understand what may have happened with my previous installation. They were patient, professional, and transparent throughout the entire process. After everything I had been through, I truly appreciated finally speaking with people who focused on diagnosing the issue instead of immediately placing blame elsewhere. Their honesty and willingness to help made a stressful situation much easier to deal with. Thank you again to Imanol and Carlos for going above and beyond to help me.

I went into Pinole Best Buy this afternoon frustrated with a recent purchase. Talha was at the…read morefront desk area when I came in. He asked me what my issue was and within 2 minutes he fixed it. 2 minutes, let that sink in. He was the most kind and engaging. He called Kevin to the front of the store and Kevin walked me back and we finished what needed to be done. I always purchase all my large and small appliances at BestBuy and I will continue. I just want to take time to thank both on these men for helping me when I was so upset when I first came into the store.

Martin was absolutely amazing and helping my wife pick out a Printer for her office and for me to…read moreget some accessories that I needed thank you Martine for excellent superior customer service.

Sold an "Excellent" open-box TV that was incomplete, then made the problem mine…read more I purchased an open-box Samsung 77" S95F from Best Buy listed in Excellent condition. After getting it home, I discovered it was missing major components, including the longer One Connect cable, screws for the TV stand, and even screws associated with the rear housing of the TV. That is not what most reasonable people would consider "Excellent." This wasn't a small missing accessory. The TV was materially incomplete and not as advertised. What made the experience much worse was what happened next. This is a very large TV, well over 75 pounds, and I had already paid for Uber XL transportation to get it home. I contacted Best Buy expecting a practical solution for a problem caused by their own quality control and open-box inspection process. Instead, I was told over and over to bring it back to the store, return it online, or exchange it if inventory allowed. No real ownership, no meaningful escalation, no pickup solution, and no answer on reimbursement for the cost and burden of transporting a 77-inch TV because Best Buy failed to verify what they were selling. The most frustrating part was that their support team acknowledged that returning a TV this size was unreasonable, but still kept repeating the same canned answer. I asked for escalation, asked for management, asked for a real resolution, and ultimately got nowhere. The chat was effectively ended without the issue being solved. When a store sells an open-box item in "Excellent" condition, the customer should be able to trust that it is complete and properly checked. That didn't happen here. This was a failure in QA, a failure in listing accuracy, and a failure in customer service. I'm leaving this review because this situation should have been handled far better, and because I'd still like someone in management to step in and make this right.

Convenient location and easy parking. Best Buy was clean and the staff were helpful…read more 5 stars for the inside of the business - my only complaint is the call service that BB switched to (a while ago I assume?). You cannot contact the store directly - really inconvenient for store specific questions. Not the staff members fault... Good selection - I wanted to get pokemon cards for my kids, they're trending like crazy so they are hard to find. Was able to get 4 packs and kids were happy!! Value good on the cards - believe prices were better here than anywhere else I've seen.

RUDE & ARROGANT! Just came in for an appointment to help…read morereboot my older model personal business iMac. I paid & started the tech services to only be laughed at, denied service for my equipment & reimbursed 10 minutes later before even viewing it. The tech lady didn't know my model & laughs with the cashier in the back room assuming they are correct. Another customer heard this & was just as disappointed. Apple Support referred me here & they don't work on Apple? ...and I almost signed a repair waiver? SCAM ALERT! Unfortunate experience & lost trust. Train your employees properly, you'd make more money.

This place is as good as Fry's can get. If you want any electronics and camera things, this place…read moreis the place! I bought so much from here at different times that I need to honestly stop already. And just recently, they were giving out Lego sets - thank you to the front desk for happily treating my soul with their goodies. You have to come in and see what else they got. It's so much fun to browse through the selections, especially the sales.

With big box stores struggling to stay relevant against online retailers I would expect Best Buy to…read morestep up their game by offering outstanding customer service or else why would I go there? Well, after my HP Laptop was in need of repair after only 11 months (still in warranty) I went to Best Buy concord after the hp website referred me there as an authorized repair center. When I arrived the geek squad person told me I had to make an appointment. I explained that I just wanted to drop it off. I was told that I had to make an appointment just to drop it off. ( one day lost). So I made an appointment for the next day. I was then informed that they don't do repairs there as it had to be sent out and it would take 2-3 weeks. Then he informed me that it would cost me a minimum of $85 for shipping and handling ... but it is a warranty repair! Deaf ears ( second day lost) I immediately left shaking my head. I called Amazon, where I bought it. After it was determined by HP that it was not in warranty as it was purchased through an Amazon reseller, Amazon quickly satisfied me by providing me a complete refund even after 11 months!!!! That's customer service! Bye bye Best Buy. No more business for you!

Giovanni was wonderful. He was so helpful that I bought a computer, but then I brought it back and…read morebought another one. Everybody there was very helpful and were able to get my existing computer up and running with the replacement of a battery.

Bought a camera from Best Buy that literally overheats and shuts itself off during normal use. When…read moreI returned it, the employee seriously told me overheating is "a feature, not a bug" -- while still charging a 15% restocking fee. Imagine paying hundreds in penalties for a defective experience that the store itself admits is "normal." Meanwhile Costco and Amazon manage returns without punishing customers for faulty products. Lesson learned: Best Buy's policies are stuck in another decade. Shop elsewhere.

Geek squad service Went to Best Buy's Geek squad today in…read moreColma. I was receiving virus protection spams. The manager looked at my notebook and deleted a couple of browsers. I couldn't believe that they didn't charge me for the service. It was a simple thing for him, but a major problem for me. I so much appreciate this service and will patronize Best Buy's store and Geek squad. This really says a lot about customer service. Customer forever. I only wish I had gotten the managers name. 4/21/2026. 11:20 am

Saw the Sony Ult 5 speaker on sale for $199.99 at Sony's website. Got excited and went down to…read moreBestbuy in Colma to see if they had it (knowing they price match). They had the speaker, brought it to the counter, the lady there (Lily or LeeLee) told me they didn't do price matching for Sony (total lie). I called Bestbuy customer service they also said that yes she should have done the price matching. This ruined my day. I will not be going back to this location. They also gave me bs when I bought another speaker back in March and a couple weeks later it went on sale $100 off. I had to go back into the store twice before they gave me the rebate. Worst customer service here, they should be ashamed. Her name was Lily or Leelee. *update I found the item on Bestbuy's website for the price I was asking to price match (sale must have updated since I went to the store) so I ended up getting it there and cancelling my Sony order. Complained to one of the managers there and they knew exactly who I was talking about. She's a short skinny asian lady with wavy hair.