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    Best Buy

    2.6 (624 reviews)
    Open 10:00 am - 8:00 pm
    Updated 2 months ago

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    Reviews With Photos

    Your email with a $10 certificate.
    Ric L.

    Good Start, POOR Finish! You end up with a Zero! You receive an email $10 Best Buy Certificate toward your order. You order an item, use your $10 certificate code number, add your credit card and receive a confirmation order number. BBY-01.... You check your order status: "CANCELLED" Credit Card says charged $ then refunded $= $0. You call the 800 number. The Best Buy representative says, "Sorry, your purchase was cancelled at the Colma Best Buy Store." You call the Colma Best Buy store and the Best Buy employee apologizes that your order was cancelled due to a credit card issue. Oh, wait! We can see that Amazon just processed an order with the same credit card! Credit card is good! Since your Best Buy order is cancelled, your $10 certificate is no longer valid. What is going on with Best Buy?

    The worst customer service ever. The Geek Squad a team in a slow motion.They pretend the work with customers and every appointment takes an hour to complete. Ignoring customers waiting just for a question and being rude when you ask about waiting time by saying "may be several hours of waiting because you had the audacity to walk in and bother us without an appointment" Ridiculous

    Yuvraj P.

    The sales person I was dealing with was very knowledgeable and professional. In this type of businesses, the sales person is super important because as a client I really not sure what components works together. When I came to the register, I supposedly got $50 additional discounts and it was very nice .

    In-store consultation sounds great but the send computer repairs out.... you don't have a cost estimate or a fast turnaround.
    Jacqueline S.

    Once again - we are here, returning ROKU that does not work. In YouTube it shuts down after 10 mins. Ugh. Yes we checked our connections...

    Alex C.

    I normally don't write reviews, but I had a horrible experience with this Best Buy. I bought a new $700 monitor from this location. When i opened it at home the box had clearly been opened before. At first i thought they accidentally gave me an open box version, but then i realized it's not even the correct monitor inside. I don't understand how that even happens. I tried going to the San Francisco Best Buy, but they told me i had to go back to Colma. I went to Colma but the employees didn't believe me. They told me they'd have to go through a process and that they were closing soon. To make matters worse i had to drive under heavy rain. They still haven't exchanged the monitor or giving me my money back. I feel like Best Buy just stole $700 from me. Do not buy any products from Best Buy. You're much better off with Amazon. If you do decide to purchase from Best Buy, good luck if you ever need to return a product. They've wasted my time, energy and money and i will be suing.

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    9 months ago

    Next day delivery is a lie. You'll be lucky to every get your order. Use Amazon instead.

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    10 months ago

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    6 months ago

    Easy to order online and pickup!Luke at Geek Squad is great too!!!!! thank you for your help!

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    Page 1 of 16

    Ask the Community - Best Buy

    Do you have any CD burner?

    I would look on Amazon. Larger selection and higher chances of the device working.

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    Review Highlights - Best Buy

    If you go into the Best Buy Colma store with a Samsung phone issue I highly recommend Campbell and Jasmin.

    Mentioned in 13 reviews

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    CG Appliance - Fisher/Paykel 48" Refrigerator Column

    CG Appliance

    4.4(197 reviews)
    2.0 mi
    $$
    Locally owned & operated
    65 years in business

    I just had a pleasant experience in shopping for the dishwasher with Gloria McGinnis. She gave me…read morea comprehensive run down of inventories and recommended a model that met my requirements. No pressure as typical sales person would do. One of the main reason that I pick CG Appliance over the big box store like Best Buy or Costco was to get more personal relationship. I called about week ago and spoke with George at San Carlos store who took my requirements and promised call me back before the end of the day. He has never called me back. So, today was the one last chance to shop at the CG Appliance. I was happy to find Gloria on the phone.

    Long story short, I was forced to buy from another appliance store that wanted my business…read more Backstory: Came in here looking for a washer. Jeff helped me out and I was taken away how professional he was initially. He identified they have stock of the washer I wanted but because of the long weekend we weren't able to move further past the process. He promised to reach out first thing Monday. Monday came, no communication from him, just radio silence. I even gave him the benefit of the doubt and tried calling him and leaving him voicemails to call me back so I could make payment and complete the purchase. I was certain he would come through after how nice and reaffirming he was when we met. Alas, he never did reach back out. I'm glad I didn't do business with them in the end if this is how they handle business. The manager's name is Jeff Stern who assisted me and went silent. Please do better with your next customers.

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    CG Appliance
    CG Appliance - Fisher/Paykel Appliance Display

    Fisher/Paykel Appliance Display

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    Fisher/Paykel Range and Hood

    Appliance Parts Experts

    Appliance Parts Experts

    4.4(8 reviews)
    1.7 mi

    The fan belt on our dryer broke. We fixed it once a few years ago using online videos. I remember…read moreit was more difficult than viewed now on the YouTube videos. We had the difficult choice of cleaning up the garage to make a path to move in a new dryer or try to fix it again. One of the parts (pulley) did not look like what was in the videos. As soon as I opened my hand the clerk told me that Whirlpool replaced that part with another with a wheel. He was helpful and polite. It was much appreciated. He told me likely causes of the belt snapping. I was surprised that the price for the two parts with tax $32 were no more than what I saw online, in fact less than at some. We will return for other things we need in the future.

    Went to this place because of the good reviews, but in reality that was not the case. I asked about…read morethe price of the spare part and gave the model number etc. He quoted 20-30 dollars but the item cannot be return. I did some research on the part it cost approx $120 online but you can return. I thought since it is $20-30, it is worth the risk. So I drove all the way down to this shop, he then told me the parts was $210 !?!? I thought I misheard the quote and asked again, he said it is $210. I told him that I called the store before and was quoted $20-30. He immediately brush it off by saying it was not him. Do yourself a favor and order it online, not only it is cheaper, some store even accept returns. Overall it was a bad experience, the owner seem arrogant and did not offer any help and say it is company policy. I have been to other store where the owner tries to help you to identify the problem as much as possible. After all that is a value a shop can offer where online store can't. I just don't understand how it can have 5 stars review.

    Photos
    Appliance Parts Experts
    Appliance Parts Experts - Front Door

    Front Door

    Appliance Parts Experts - Front

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    Front

    Pacific Sales Kitchen & Home - E bike to stay away from

    Pacific Sales Kitchen & Home

    3.5(54 reviews)
    0.0 mi
    $$$

    Got a e bike on 9/14/25 a hey bike Mars 2.0 with the two year extended warranty an extra $200 . The…read morebike is trash the brakes are terrible almost ran over a kid couldn't stop then the brakes are making a funny sound the front fork stick . So I'm not happy with the bike so on 9/18/25 a couple days later go back to Best Buy to return the bike. They tell me that they will return scooters but they will not return E bikes. I told them nobody told me this at checkout. They told me there is nothing they can do so I'm warning all consumers do not buy e-bikes from Best Buy. They sell trash and you cannot get your money back now I'm stuck with something I'm afraid to ride or let anybody ride because they're gonna get hurt or even killed. And when I went in found out that they lowered the price again. The bike was an extra hundred dollars cheaper and they did not offer to reimburse me an extra hundred dollars even though I bought the bike four days ago never shopping at Best Buy again

    2 sets of bad experience with this company. Frigerator:…read morewon't install water line due to wrong type of connector. But I bought sales recommended connection kit. Cost me another $160 from task rabbit for 10m work. Oven: missed 1st delivery due to an error in their process. 2nd delivery is another complete no show. Delivery team cannot be contacted... lol Will miss my thanksgiving due to these incompetence and process issues

    Photos
    Pacific Sales Kitchen & Home - Pacific Sales Kitchen & Home - Washers & Dryers.

    Pacific Sales Kitchen & Home - Washers & Dryers.

    Pacific Sales Kitchen & Home - Pacific Sales Kitchen & Home - Washers & Dryers.

    Pacific Sales Kitchen & Home - Washers & Dryers.

    Pacific Sales Kitchen & Home - Our new Thermador in the house!  These are two individual columns. Each with their own compressor. Quite as a church mouse!

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    Our new Thermador in the house! These are two individual columns. Each with their own compressor. Quite as a church mouse!

    The Home Depot

    The Home Depot

    2.5(587 reviews)
    1.8 mi
    $$

    It's debatable. 3 stars? 4 stars? Came by on Monday 6:30pm, to purchase garden soil 5/$10, but it…read morewas all sold out. I was walking towards the garden gate, female sale associate was pulling down the gate. I asked her if she's able to check when they will refill on stock. She asked if I like to come in and she can ask the guys. My mom and I went in, she closed the gates and forgot about us. I don't know where she left to. I found a young male associate (20-25, round fair skin baby face), asked him, he was very detailed. Told me they will receive shipment tonight and about 2000 in stock. Came in next morning at 9:30am, only 14 bags were left! There was an older Hispanic associate, asked if I'm able to purchase the rest of them. He didn't understand me, pointed towards the register. I went to the register, asked the lady there (Amelia), am I able to purchase the remaining bags? She said yes. I did ask if I'm able to purchase 20 in total and they save the 6 bags for me to come pick up the next day, she didn't understand my question. I didn't want to keep explaining. So I just purchase the 14 bags. With receipt in hand, I asked the older Hispanic associate if he can help bring the bags to my car. Bags were on a flat bed. I wasn't sure if I can take the flat bed or what..??? He told me no he can't. I went back to Amelia, I asked if there's someone that can help me bring the soil to my car. And she sounded surprised that I needed help. I waited 5-10 minutes until someone came to help me. Another male associate, 23-28 oval face glasses ear length wavy hair told me I can pull up my car right by the gate and have the trunk open and he'll load the soil in. He notice one of the bags had a tiny hole in it. He told me he's going to come back with adhesive tape and seal the hole. He was really nice and professional.

    Ordered 5 items on homedepot.com for delivery from this store. The 2 least expensive items were…read moredelivered, but 3 items were not. Somehow the order was marked as fully delivered. The "proof" of delivery photo in the confirmation email shows only the 2 items, NOT the missing 3 items. Called customer service, navigated ridiculous phone menu, finally got through and agent disconnected my call. Called again, same thing finally navigated through phone menu, got through to an agent, disconnected. Tried customer service chat, after 45 minutes back and forth (multiple times I had to ping "hello" to the agent after a LONG pause with no response), agent said my remaining items would be delivered. They were not. Did a chat to support again next day, chatted with agent, agent seemed to be helping me, but 45 minutes later, chat stopped working, no refund, no items, unable to connect with any agents via chat. Called customer service. Over 30 minutes later, agent said he tried calling the store and store wouldn't pick up so he told me I would have to call the store myself - that I would have "more time" to do so. Asked to speak to his supervisor, supervisor "Chris" disconnected the call. Called the store, phone rang for 37 minutes straight, finally someone answered. He said he would see to it that my items are delivered and would knock some off the bill. We will see. If you choose to order anything from homedepot.com, good luck to you. Worst customer service experience I've had in years.

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    The Home Depot
    The Home Depot
    The Home Depot

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    Gold Standard Appliance Repair - The freezer should be at 0 per the FDA

    Gold Standard Appliance Repair

    4.9(261 reviews)
    3.5 mi

    We needed a part replaced on our Thor range. After filtering for repair services in the area that…read morework on this brand, the list was very small. Several never responded at all. Thor's own certified service providers were no better (one declined the brand, the other ghosted). Gold Standard had 259 five-star reviews, so my wife reached out through Yelp on November 20. It took two weeks and a follow-up message (plus a voicemail) before Cristhian responded. He came out on December 8, diagnosed the issue, and quoted us $272.30 + tax for the part and $310 for labor. We paid $85 for the diagnosis and told him to go ahead and order the part. Then, silence. My wife followed up on December 16. No response. Again on December 18, this time saying we'd find someone else if he couldn't commit to a date. He finally replied, saying the part was backordered and wouldn't arrive until mid-to-late January. We said we'd wait. Late January came. My wife followed up again. Cristhian said he'd call the supplier "real quick." A few days later he reported the supplier wasn't answering his calls or emails. He said he'd look into alternatives. My wife followed up again on February 10, offering to source the part herself if he'd just tell her the part number. No response. On February 28, after three months of this, we sent a final message letting him know we were moving on. Cristhian never replied. Summary: we paid $85 for a diagnosis, got a quote that was never acted on, sent roughly ten messages over three months, and received maybe four replies. The part was apparently never procured. His phone always went to voicemail. I'm writing this because the 5-star rating doesn't reflect our experience. Hopefully Cristhian will respond and resolve the issue quickly, and/or refund the $85 diagnosis fee.

    A group of ladies, gentlemen ad profssionals. They knew what htey were doing. They were honest…read more They did a great job!!

    Photos
    Gold Standard Appliance Repair - Removal Built In Refrigerator

    Removal Built In Refrigerator

    Gold Standard Appliance Repair - Removed the ice maker

    Removed the ice maker

    Gold Standard Appliance Repair - Don't open the fridge or freezer for awhile before he arrives. He needs to get temp readings.

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    Don't open the fridge or freezer for awhile before he arrives. He needs to get temp readings.

    Metro Appliance Repair

    Metro Appliance Repair

    4.9(438 reviews)
    6.0 miCastro
    Locally owned & operated
    Certified professionals

    Excellent job, quick service, fast response time. Very professional technician. I appreciate their…read morework and highly recommend.

    I have a 10-year-old built-in Thermador fridge that initially had a defrost issue--it was blowing…read morehot air and warming up. Vadym came promptly and fixed that issue with no problem. Later, I had another problem as the fridge started making an odd noise. Initially, Vadym suspected it was the compressor fan, but the issue persisted. This issue had actually been lingering for a long time, I had at least four or five other companies came to diagnose the noise issue, each offering different quick opinions--some barely inspected it and suggested immediate part replacements, others insisted the fridge needed to be pulled out (which is a big job for a built-in unit) and fix from the back of the fridge. But none felt confident, they all rushed to conclusions without a proper diagnosis. Vadym stood out by taking the time. He thoroughly examined the fridge and, when the issue persisted, he consulted his network instead of guessing. Eventually, he figured out the noise was caused by the condenser pipe and water pipe being too close, which caused vibration when the compressor kicked in. In the end, he fixed it. What I truly appreciated was his commitment, he didn't rush to a quick guess; he invested time, asked for input, and returned until it was resolved. I would highly recommend Vadym and Metro Appliance to others.

    Photos
    Metro Appliance Repair
    Metro Appliance Repair
    Metro Appliance Repair - All Sub Zero models repair

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    All Sub Zero models repair

    Triton Appliance Repair

    Triton Appliance Repair

    4.6(434 reviews)
    7.5 miOuter Richmond
    Locally owned & operated
    5 years in business

    UPDATE: Triton finally called me back and was able to issue the reimbursement for the compressor…read more Thanks to Mario for following up after my review and working to make it right. Appreciate it! My LG refrigerator died recently and I needed it repaired ASAP. Triton was able to come the soonest so I went with them. They came right away and fixed the problem- the fridge needed a new compressor. So far so good. The job ended up costing around $1350. $950 for the labor and $400 for the part. Super expensive I know but still cheaper than getting a new fridge. The problem was that the compressor was still under warranty and the repair man said that they could reimburse us for the part if we call LG to have them replace it after the fact. He assured me that this is common practice and he's done it several times before. Ok so I pay them, call LG, give them all the info they asked for and they say they will send Triton the new part in 3-4 weeks. A month goes by and I call Triton about the reimbursement. The guy says he needs to check with his warehouse or inventory manager or something to see if the part arrived and would call me back. I never heard back. I tried again the next week. Same thing- he needs to check with his inventory guy and will get back to me. No call back. I call again and you'll never guess what happened. Yes same story. And now I am writing this review because I'm starting to think I'm not getting that $400 back. Ugh. Still I can't give only 1 star bc they did fix it and they were courteous the whole time they were here. 2 stars it is.

    I worked with Triton Appliance repair to fix my broken Viking microwave. Triton Appliance kept me…read moreupdated on the progress and was transparent about all the problems the technicians encountered. Despite not being able to fix my microwave in the end due to missing parts, the team was honest and responded well to feedback and refunded all the fees for me. I appreciate the honesty and how understanding the team is. They could've kept the money and not refunded me, but they did. Repair cost was cheaper than getting a brand new microwave. If you go with triton for the repair, they will wave the initial inspection fee. Will be using them again.

    Photos
    Triton Appliance Repair - We are BBB accredited business

    We are BBB accredited business

    Triton Appliance Repair
    Triton Appliance Repair - Constantine fixing the washer

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    Constantine fixing the washer

    Best Buy - appliances - Updated May 2026

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