I can't say enough, good things about Loud and Clear in Cotati. Sarah and all the employees went above and beyond, on Christmas Eve for my surprise present search. They were super friendly, honest, helpful. And I found the perfect gift and guitar to give!! Thank you so much! Highly recommend this shop! read more

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Recently had an equipment return that for various reasons was "out of the ordinary" (my fault) and Sean made it all work so smoothly, totally satisfied, and lots of good humor working through it. Always have a thumbs up experience at Loud and Clear. Highly recommended. read more

They are friendly, helpful, knowledgeable and guitar tech helped me a bunch of times.

They had a great selection of guitars. Some iconic, some Iv'e never seen before. I loved the Fender Jaguar they had, and the service was very friendly. read more

The customer service is great. They have a good selection of acoustic guitars. I was welcomed in each time I came to the shop. I was given information yet not pressured into buying anything. I was given straight answers and Was checked in on by several sales clerks over the time I spent trying out new guitars. Shout out to Billy for his patience and advice. read more

Billy the tech was super helpful. Will definitely be coming back because of the positive experience.

Staff knows the instruments very well! We consigned a guitar and are happy with the amount of $ we made and it sold extremely quickly.

I play my acoustic guitar in a club a couple of times a month, and it takes a bit of a beating. Besides new strings, my guitar needed some work. When I walked into Loud and Clear, I was immediately greeted and helped. The next day I picked up my guitar and it felt like an entirely new and better instrument! They lowered the action, cleaned it, and put on new strings. I am thrilled with their work, service, friendliness, and competence. read more

It sometimes feels like the era when we could just walk into a store with everything you need and helpful folks to walk you through the options has vanished forever, but Loud and Clear is holding out, the last bastion of a bygone era when we made sounds with vibrating instruments and could buy them where somebody cares. I love this little, old place in this little, old town. read more

Amazing! Greeted as soon as we came in. Stated we were there to get my guys daughter her first reeds for the clarinet for starting band. The excitement the two employees had about it made me feel like this will be our music store for the duration of music needs for both kids. She also was excited because he took a moment to explain the differences in reeds to her and how delicate they are. We looked around at the store which is more than what meets the eye from outside that's for sure! Huge selection of a variety of instruments They even have a store dog Shadow who didn't even make his presence known until we were leaving and we caught him out of the corner of our eye. The staff is super nice and the prices weren't bad at all! If you have a music bug you need to stop by this local shop! read more

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I've been a customer here for over 10 years. Bought multiple instruments and other accessories, including a $1800 Taylor which I love . 90% of the staff are fantastic, especially the African American gentleman who has always been wonderful with customer service and friendly as can be. Unfortunately I will not return and will shop at Tall Toad from now on due to the awful experience with their guitar tech, Billy. The juvenile, unprofessional and menacing presence he presents at this establishment ruins it for me. The rest of the staff agree so I am not sure why the management or owner keeps him around. It's unfortunate as I live down the street so this is a convenient local shop, I'd still encourage others to shop there just avoid the obvious basement dwelling Mook that lurks around the shop wearing 1980s death metal band patches. He's easy to spot. Will return and revamp my review as soon as the shop looses the cannibal corpse, napalm death, pestilence vibe that reminds me of a bully from 7th grade. read more

Enjoyed the relocated Loud and Clear store. Layout flows and a huge variety of instruments -- egg shakers to melodicas to sopranino ukuleles to acoustic/electric guitars and many more! Super friendly staff who checked in on us periodically! (Added bonus for my birthday) Thank you Derek and Forrest! read more

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The Team made me feel at home, relaxed and were exceptionally helpful in helping me pick out the perfect Ukulele. They also helped me with a tuner and gave me a few pointers. I then returned again a few months after the purchase and they helped me with adding buttons for a strap. Thanks to their support I am able to enjoy my Ukulele. The entire team was professional, personal and extermly helpful. Thank you for all your help. Scott read more

Loud & Clear Audio Visual - Musical Instruments & Teachers Near Me - Cotati, California

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Loud and Clear Music for YOUR next level GIG. David #ROCKR TUMBAO Patocchi with sales rep./musician Geoffrey Clegg read more

Loud & Clear Audio Visual - Loud and Clear Music for YOUR next level GIG. David #ROCKR TUMBAO Patocchi - Musical Instruments & Teachers Near Me - Cotati, California

I miss Zone Music. I brought my main guitar for a restring (after being busy with work for far too long) and got nothing but judgement from the staff. Yes, my strings are old and rusty. Sorry, I don't have time to bring my guitar down when YOU have limited availability as my work schedule is absolutely unpredictable. It's a slap in the face to be treated like that when you are trying to render service from said people who would NOT have jobs without you, the customer. I will continue my business with Banana's in Santa Rosa, as they are always happy to see me. Shoutout to Sarah, who was the main culprit in this incident. read more

The spirit of the old Zone Music lives on! Great shop for guitarists, bass players, keyboard players, percussionists, music recording enthusiasts and singers. From rank music amateurs to pros, you will find the gear you love and need. Best selection of used and vintage guitars and amps in Sonoma county. Loud & Clear has the good stuff at competitive prices. They are good community citizens. Regularly contribute to animal welfare and rescue. read more

I always enjoy my trips to L&C! The manager Sean is friendly, knowledgeable and always steers me in the right direction. He is an expert in guitars, bass', amps, drums, etc.--I know first hand because I've purchased all these things (and more) from him. I love the variety and constantly changing inventory of musical equipment that their consignment section offers. It makes this store addicting--because you never know what instrument or amp might show up on their shelf. Another major bonus of L&C is that it is locally owned by two locally grown, community-driven individuals. Neville and Marie put their hearts and their souls into their store daily to create a friendly environment that welcomes all--musicians and non-musicians alike! read more

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I had such an awesome experience here. I live 80 miles away, and this little music store is the only Cole Clark guitar dealer in Northern California. I had been trying to track down a Cole Clark for 10+ years. I talked to them before showing up, came in amongst all this covid madness and was welcomed like family. Wore my mask, jammed for a bit, and went home with a new Cole Clark angel that sounds amazing for a very fair price. We gotta keep places like this in business folks, it's such a more rewarding and human experience than the big box stores. read more

Loud & Clear Audio Visual - Guitars Cole Clark - Musical Instruments & Teachers Near Me - Cotati, California

Got a great ukulele here. The staff were very helpful. Great selection of different instruments to choose from and price was reasonable.

Got a set-up on a really cheap strat copy where I had done some very minor mods on; mostly cosmetic and had to do some of the set up myself and realized I would rather be playing the thing. So for $55 it seemed worth it just to save me the time since I didn't have some of the tools I thought I might need if things got weird. Anyway, I hadn't been in there since Frank owned Zone and I was pleasantly surprised. Great staff despite the obnoxious mask nonsense and sooo much eye candy. I was afraid that they might not want to work on it (did I say it was cheap?) Not so. Dropped it off after answering all the right questions and picked it up the very next day. Patient Geoffrey let me do my checking monkey business after knocking $10 off the price and when I got home and plugged it in I realized I just got a fantastic set-up that probably saved me a day I never seem to have. Even if you have no reason to go there, do it. Music is magic! read more

Loud & Clear Audio Visual - The $100 Strat copy that is actually not that bad. - Musical Instruments & Teachers Near Me - Cotati, California

New shop location is big and open, same friendly staff, and they have a great selection of both new gear and stuff on consignment. Best selection of pedals and things for the do-it-yourself luthier in this area. read more

Friendly and helpful staff - didn't expect so many employees to be working there and it was 20 minutes until closing. They were all pretty much helping customers which is a great sign! They have a great selection of new gear but I really liked that they also carry used equipment. They have some really cool vintage amps that are going to require me to come back and try to convince myself not to buy one or two. I really like the vibe of the store - the layout, the lighting and finishes make you want to stay and peruse. Great job to the architect/interior designer! Not stark white walls with fluorescent lighting that zaps your creative life force. Kind of small but well thought out and super clean. 6/5 stars. read more

Without question the best and largest resource for used gear as well as a nice selection of new everyday gear and accessories. Their flea markets and other outdoor events are not to be missed, either. Always a constant flow of unique and rare, as well as all the stuff you expect to find. So grateful to have a place like this in our area! read more

Fantastic place! We were greeted by the owner immediately, and he checked up on us just like he said he would. I got an impromptu checkup on my old guitar, which pointed out a number of things I could fix to get it playing nice. He even recommended a good local luthier to help me out. More importantly, he was very professional with my overly chatty friend. He was kind, yet navigated the conversation perfectly to make sure his other customers got the attention they needed. He was very organized, and let my friend know exactly when he would have more stock available. He made a repeat customer today, that's for sure. read more

I was here Jan 20 2021 and was delighted by the good vibes in this musical retreat! Great moral between the guys who are extremely helpful and fun to talk to. I support local businesses all I can and you should too! Also.... They referred me to an amp repairman in back who was fast and got my troubled old 64 Fender Vibroverb amp rockin again! An amazing array of rare and unique used guitars here you don't see in other stores. If your into music, you need to go on in and spend some money so they stay around a loooong time. I'll be baaaaaaaaaaaaaaaaaaak! read more

The staff were very friendly and helpful when I came here to purchase some strings for my bass.

Fun place, old school and I love it! Very helpful and knowledgeable. Zone was an Icon and now these guys are! The way a music store should be modern yet nostalgic! read more

Man this store is Amazing! Their customer service and product knowledge is beyond great. Even though all the staff is super helpful Sean was particularly thorough is helping me with Lapel Microphone issues that no other store even came close to helping me with. Thanks so much for being such an amazing team. James Case Case Entertainment read more

I have been coming to Loud & Clear for years but have only recently been compelled to review the shop. I have had some great experiences with employees and management over the years, but I really enjoyed my last few visits in. Thank you for creating a such friendly environment to shop in! I look forward to coming back. read more

Zone Music / Loud and Clear Music are not the same store, but the same people and same spirit. Loud and Clear is one of the only music stores where the employees actually know their gear. Like me, they are gear geeks. I would go as far as saying that my present tastes have been molded by the staff at Zone / L and C Music. After years of buying and selling searching for the "perfect tone" I have ended up right where I started with the original suggestions from the bass department. Going to other stores like GC is a joke. Those guys are like a bunch of D students running a classroom. Totally useless and ignorant. Loud and Clear is the REAL DEAL. They know me by name and know their gear. It's a music store run by musicians. They serve the community and there is a lot of pride there. People is Sonoma County feel protective of that place, too ! read more

Everyone at Loud & Clear is so awesome!! I came in several weeks ago because I broke a string on my guitar and wanted to get new strings put on. They suggested I get a "setup," to make the guitar play better, which cost more than just getting new strings; I agreed because I wanted the action lowered. When I returned to pick up my guitar, it looked so beautiful I almost didn't recognize it! Not only were the strings shiny and new, but the neck and frets had been cleaned, polished, and hydrated. But here's the best part--Loud & Clear didn't charge me extra after all, because they said the action couldn't be lowered any more than it already was. I'm not very guitar savvy, so they could have ripped me off and I would never have been the wiser, but Loud & Clear did right by me. Unfortunately, once I got my guitar home, I noticed a rattle in one of the tuning machines. I called to ask for advice, and was told to try tightening the screw, but that didn't help. So, I brought my guitar back in and they quickly figured out the screw was stripped. Then they cut off the string, scrambled to find a new screw that fit exactly, reattached the tuning machine, put on a new string, polished the fretboard again, and DIDN'T CHARGE ME ANYTHING (even though it was probably my fault the screw was stripped)! I'm guessing most businesses are hurting from the pandemic, but clearly the staff at Loud & Clear care more about taking care of their customers than anything else. I only wish I could remember everyone's name so I could thank them by name. I do know Geoff did the original restringing, hydrating, etc., so here's a huge thank you to Geoff and all the other amazing staff members!! read more

Being a regular, it's been great to see Loud and Clear grow since it began just a few years ago. The stock is impressive. This store is big on consignments, so it's like going treasure hunting every week to see what old guitars or amps are up for grabs. That being said they have developed a great inventory of new gear as well. The staff are very friendly and not out to sell you something you don't need. When looking for new gear I always pop in here first, and I've purchased from this store on more than one occasion strictly to support a great store. read more

Gotta admit this place is pretty badass. Cool selection of consignment stuff, along with the general accessories you need in a music store: strings, cables, etc. And how can you not dig a place that has a silhouette of Hall & Oates painted on the front entrance? :) read more

These guys are always incredibly helpful. I recently needed by get some strings as a gift and they asked me lots of questions and made sure I got the right ones. They also carry the drum sticks I use, and I can't usually find them anywhere else. I'm impressed with the selection they have and the staff that works there is incredible. They made me feel comfortable asking questions and helped me get just what I wanted. Thank you guys! Keep it up! read more

one of the best music stores around great new location same knowledgeable helpful staff

This is a great music store. Very friendly, helpful and a nice selection of instruments/equipment. Can highly suggest stopping by and viewing what's available! Competitive prices. I've always been satisfied with Loud and Clear...formerly Zone Music of Cotati! read more

This is by far my favorite place to be in the bay! Good prices and deals on new and used/consigned pieces. Huge selection, and quality always assured. Now has an awesome place for lighting and rack/road cases. And a beautiful recording studio too. Definitely a place to check out. Best personal local business around. read more

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My favorite music store! I have been a loyal customer since the 1980's when it was Zone Music. Always feel well taken care of there even when I don't buy. Loud & Clear Rocks!!! read more

Simply the best! I am absolutely addicted to this store and it is by far the best shop I have ever been to. Neville, Matt, and Sara to name a few are so down to earth and knowledgeable! I brought in an old amp about a month ago and after hearing that it was not fixable from their great tech guy behind the shop, I immediately was looking for a replacement and in no time I went home with a gorgeous Bugera v22 and now I am always in there looking for new pedals, gear, and anything else that will better my guitar playing experience. Their knowledge is priceless and have no problem answering any question I have! Thank you folks for everything! read more

All I can say is "unbelievable" . These guys are great. I lost my house in Santa Rosa in early October, along with hundreds of other Sonoma county residents. I lost a few acoustic guitars and also two basses (what I play) along with a couple of bass amps and various cords, tuners, string sets and the like. I was pretty much browsing and trying to figure out how much it was going to cost me to get into another bass so I could at least play sitting in my 500 square foot rental. When I was approached and asked if I could be helped, I mentioned my situation about the loss of my equipment. I was then told about a program that was offered. The very fine people of Sonoma county had donated various guitars that would be offered to fire victims like myself for free. I filled out a very short application (for lack of another word) that explained my situation, provided a bit of information about my house that was lost and they offered me a Fender P Bass. You wouldn't believe how thankful I am at this point. With the guitar budget I had I bought a small Rolland bass amp, a cord and a small tuner. I took it all home and have made a promise to myself to try and play it every day, and to be sure to make all of the musical equipment purchases I can at Loud & Clear Audio Visual. Thank you again to all of the staff and to the generous donations made by the good people of Sonoma county and surrounding areas. I wish I could post 10 stars. read more