Abysmal customer service!! Totally unresponsive after the purchase was complete. Android Auto and UVO link will not work and Gateway did not make any attempt to fix or assist. read more

By far the WORST experience I've ever had trying to buy a car!!! The salesmen here are down right awful! Please stay away from this dealership! All they do is lie to you, give you the run around, and blatantly disrespect you. Ooh, and when the salesman (and I use that term very loosely) attempted to sell me a car and couldn't be of any help, I was pawned off to the "Sales Manager" who attempted to blatantly lie to my face and give me conflicting info from what his associate just told me. Not to mention they jack the prices of their KIA's way up! WORST CAR DEALERSHIP EVER!!!!!! read more

These guys suck big time. After an hour on the phone with the rep with much hype and promises the sales person had no clue what I was looking for, he showed us a car we did not want and then tried selling us a more expensive car. Stay away. read more

Want to post this review in order to prevent same happening to another potential customers. At the end of May, Got an estimate of $270 for lease of KIA Sedona, which I think the monthly payment was very competitive. Visited early Jun, The Sales Manager who I had met was off and met another Sales Manager and the same Salesman got an estimate of $570/mon, which is more than double and ridiculous. Even tough May promotion was expired, how can it be more than double? Seriously complained to them that it did not make any sense to give me a quote more than double. Another Manger explained to me that He made a mistake then price was dropped to $470/mon, which was still skyrocketing. Showed an estimate from another maker(Toyota) then he could match it, $420/mon. But as you might know Toyota has very good features as standard. We said KIa's estimate was still high considering safety features of Toyota. On Jun.7, my wife and I visited this dealer shop and met the first Sales Manager and he kept saying to us, He would like to talk to General Manger about monthly payment so that he could make a deal. We asked him where the General Manager was. His reply was he was on vacation. How many percent would be to give us monthly payment of $270? He replied back to us more than 85%. He would talk to his manager about numbers and requested us to call on Sat at 9AM. On Jun.9(Sat), we went there and met the first Sales Manager and the second Sales Manger at the same time, Our first question was "Did you talk to General Manager?" the the second sales Manager, he told us he was on vacation and will be back on Wed.(Jun.13). The second guy told us their best number is $419/mon. The first guy kept saying lies to us and tried to cheat us. In summary, they are scalpers and cheaters. Strongly recommend not to go Gateway Kia Warrington to avoid such a bad customer treatments. Hope this posting will be helpful for potential customers who consider leasing or buying Kia vehicles. read more

I went in to look at the Kia telluride. I was told on the phone that i could test drive it and that they had more at their other 4 locations if i was interested in buying it. Also that they had a savings coupon for me (whatever that is or was worth). Got there and the sales person was nice but didn't give me any real info. Said they had 1 telluride on the lot but since it wasn't AWD like i wanted that i shouldn't test drive it because they don't want that car to go above 150 miles. The whole reason i went up there was to test drive it and check it out. The manager that called me knew what i was looking for before i went there. I didn't get offered to even see the inside of the car. I also mentioned i was interested in the 2021 sorento and didn't even get offered to see that one. I asked for pricing on the telluride and the sales person went to get his manager. The manager (Alex) came over who was also the manager that called me the day before. First thing he says is "you know right now there is a markup on this car". Still didn't give me a price and then asked if i was buying today. Told him that like we discussed on the phone i was looking to test drive and get pricing. He quoted me a ball park price and didn't seem to care to talk to me or even tell me about the cars at the other locations he had mentioned before. He handed me his card and told me to let him know when i was ready. So I assumed my interaction was done at that location and went on my way. Later that day i did receive an email of pictures and pricing of the sorento that i didn't get offered to see while i was there. In the end I found a different dealer that took the time and went over pricing, style, and even let me test drive the car. Purchased the telluride at msrp and only have to wait about month to get it. Their loss and I won't be going there for my wife's car. read more

If I could give it no I would! I purchased a car from them in July and was given a clean car fax...no accidents, no fender bender...NOTHING! Went to the car wash for the first time and all of a sudden my bumper is cream and the rest of the car is white! I don't know what kind of shady sneaky coverup they did to mask the issue before purchasing but they did something. Then when I called to speak with a sales manager (Alex) he accused me of getting in a fender bender and replacing the bumper myself. Should have read the reviews here first. This is why he's broke and driving lyft to make ends meet because his sales tactics are sketching and nothing good will ever come to him JERK! So now I'm left with a color block car read more

Rip off, fast talkers. Alex. Smh. Two days after buying car sent a email about my next car. Go to Allentown for better deal

I should have looked at the ratings before I attempted to shop here! I found a Optima for 14,995 and only was looking for 1000 from my trade. Figuring with a calculator the payment over 6 years should be about 270 to 290 per month. The high pressure sales manager came out with the typical offer written on paper. 395 per month with 2000 down for 6 years. What moron would agree to that. When I told him what the payment range should be, he came back and said they cant work with me. Terrible deceptive sales practices.. Stay away! read more

I have nothing but good things to say about Gateway Kia. I got a great deal. I have had a great experience for service every time I went including my first free inspection and recalls. read more

Went to Kia this weekend looking for a new car for my mom. We had visited numerous dealers over the last month. I also was in the market for a new car, but had decided on an Acura. I had driven a Kia Sedona years prior and was both very happy with the car and with the service at Gateway. I was happy to bring my mom there to see the Sportage. We spent the afternoon there working with Evan and Zach. My husband, who had been totally offended by the Acura Sales Dept, also came over. The sales department at Kia (Barry, Zach and Evan. . . and Ron in finance) were patient with us as we drove more than half a dozen cars, trying different styles, assessing different upgrades. We left purchasing 3 CARS! I have never in my life done that -- Mom got her Sportage, I bought a Sportage (instead of the Acura RDX) and my son got a Forte! My mom discovered a nail in her tire a day after leaving the lot. She went back to the dealer and they immediately gave her a brand new tire. Gateway service never fails. I cannot recommend them enough! read more

Kia complaint l was encouraged to bring my leased Sorento in to discuss end-of-lease arrangements and opportunities, which I did. I had $1287.28 due on the remaining months of my lease. I ended up buying a new car understanding that the remaining payments would be waived when I turned in my leased car. That's how it was handled on my last lease with them and with many other dealers in the past. When I reviewed the paperwork it showed a $1287.28 and a -$1287.28 so I assumed it was a 0 net. When I later did the math, I realized that I only received $3712.72 credit for my $5000 deposit. They charged me for the remaining payments on the car I turned in. When I asked the General Manager, he said that that's just how they have to do the paperwork and that I received the $1287.28 in the discount off the MSRP. At no time during negotiations did anyone ever say that the offered price included money to pay off the lease which means that the modest discount was actually $1287.28 less that they lead me to believe. I thought that was very deceptive but the GM said there's nothing he can do. Obviously I will never deal with them again and I'm telling this story to all my relatives and friends in the Warrington area and online. I wish I didn't have to. I prefer to have good relations with dealers ( I bought 6 cars in a row from my previous car dealer) but I have to. If you decide to deal with them, be very careful. read more

I decided to buy a new car. I researched until I found the exact car I wanted, a KIA Soul + in titanium grey. The Kia dealership 5 minutes from my house had the car I wanted, but Gateway KIA offered the same car at a deal that my dealership could not match. It turns out that my dealership could not match it because the car did not exist!! My husband first spoke with Dawn, the internet sales person and was quoted an out the door price on the car I wanted. I then called Dawn and scheduled an appointment to pick up the car the next day. Friday morning I went to my insurance agents office, they called Gateway KIA and got the VIN number for the car that I was purchasing. I was all set to complete my purchase. My son and I drove an hour to the dealership. When we arrived, I asked to speak to Dawn. I then asked if it was OK for my son, my transportation, to leave. I was assured that yes, it was a done deal. Dawn handed me off to a salesman and then was never seen again. 5 minutes after my son left, the sales manager, Ray asked me what color car I wanted, since the car I was promised was gone. He was very rude once he found out I was not settling for another color and even asked one of the salesman to turn up the radio when I started to get loud. Not only did Dawn, the person who made the deal with me, never come to speak with me or apologize, but the owner, Ed, who was in the store, didn't bother either. This is a clear case of bait and switch which is not only immorral, but illegal as well. I am reporting them to the better business bureau. I highly recommend that you stay away from this shady business!!! read more

My wife and I traded our Kia Sedona in at Gateway KIa. We got a fair price and they were bringing the car over from the North Brunswick Dealer. We had told them that the "new" Sedona had to be the Glacier Blue color. We told them that it was a deal braker if it wasn't. The sales department assured us that the car was Glacier Blue. We have paperwork that lists the color as Glacier Blue. The car was supposed to be ready first thing in the morning, it wasn't . It took them until 6:30 pm to have the car ready. Well long story short, the car is not Glacier Blue! We have been totally deceived by the sales department. If we want the car to be Glacier Blue then we will have to pay to get it painted. That's not the least of our problems, we have had to take the car back twice in the short time we have had it. Once for a brake issue, and once for "debris" in the fan. Needless to say we will NEVER get another car from this dealer!!!!!! I only gave it one star because they don't have a lower rating. Save yourself a lot of time and aggravation Do Not Buy A Car Here read more

Joe, of the service department basically brushed me off when I haven't been there before. I needed the Multifunctional level replaced and he was more focused on the basic warranty, I explained I have the extended warranty to cover the part. He told me to drive back to Allentown for the repair; I live in North Hills, Pa. WOW read more

I feel stupid. We fell for their stupid little mailer that said we won a prize. We called and had to make an appointment to receive the prize and that they couldn't disclose which "prize" we won for confidentiality reasons. We actually thought maybe we won one of the big prizes at that point. (They listed $20,000, a 70 inch TV, $2,000 among the prizes), though I kept my skepticism. So anyway, we drive there, making sure we get there "on time" for our "appointment", there's some ditzy piece of fluff at a desk waiting there, takes our mailer, pretends to type numbers into a computer (Michael Scott style), and tells us we won a $100 gift card...but no, it's not even that, it's that we can pick up to 4 places on this crappy glorified sky mall type website and get a MAX of $25 on each one...seriously, go online to any store, see what you can get for under $25. Their goal is to get you to buy something expensive and just take the $25 off the price. It's a total scam. After giving us our brochure where we need to sign up online for the crappy card, and having no less than 3 salesmen watching us and circling like sharks, she then asks "and were you interested in trading in a car with us today?". Wife politely said no, I walked out the door with an annoyed grunt. I know this is just a way to get people in the door and that maybe it works on some idiots, but it backfired this time, as KIA goes on "my list" and I won't ever shop there in the future. Can't stand being jerked around. read more

Gateway Kia is by far the BEST car dealership that I have EVER been to. I live by many many dealerships and traveled far just to by my Kia from them. Everyone and I mean Everyone was so very nice and couldn't do enough for us. I will be buying all my vehicles from here. I told all my family and friends about all the wonderful people here.Gateway Kia is a 5 star dealership in my eyes. read more

Gateway Kia in Warrington is quite possibly the worst dealership in the area. They advertise the "triple play," in which they offer $5k over your trade, or $5k off the dealer listed price, or another option for $5k off (I forget the exact "deal," if you can call it that). This "deal" is only to get you in their showroom...it has nothing to do with reality. Once you arrive, you will realize (sooner or later) that the $5k off the dealer listed price basically takes it down to the MSRP value of the car. They jack up the prices on the car for things like, "hand printed" pinstripes, mudflaps, a year of general maintenance and lifetime inspections -- things that probably cost them $200 total, which they attempt to trick you into believing are worth $4k! They will insist on "appraising" your trade-in (don't do it!) as soon as you arrive to "save time", which they will factor in to their bloated pricing scheme (and they will hold onto your keys, making you track them down at the end of the wasted time session). In addition, they will ask what you're looking to spend per month (don't tell them!), and put you in a car to test drive that is well above this amount. I was looking to stay under $300/mo, and they put me in a hybrid which they priced at $450/mo! This was before I knew the $5k off was from the garbage price that their "deal" is based on. I was expecting the $5k off MSRP, plus the value of my trade since their "dealer price" is on a tiny sticker to the right of the window tag. Factoring in all their "deals" they end up giving you, at most, $1k off the MSRP for the car...which is still way above their invoice. They overvalue your trade-in and, after you get to the point of possibly buying, they say, "you know your car's not really worth that much." And, "you should be happy we're giving you this amount for your trade." Hey...guess what? If you offer me $5k for my trade, that is ONLY for my trade. It has nothing to do with our agreement for the price of the actual automobile I am about to purchase. After the dog and pony show (and attempted bait and switch), when you go to call someone to verify if their final offer is a good deal (by the deal, I mean the final price, when they say...I can get it down to x price -- in my case it was $18k (total amount financed after trade, incentives, etc.)) you will come back in and say, "yes, I will take the car if you can get it to $18k." They will then proceed to tell you that, "we just found out your car has a bad Carfax and we cannot give you this price," like they didn't know this right off the bat. And this amount (about $1k over what they said they could do), which is still above their invoice mind you, "is all we can offer." The salesmen and managers at Gateway Kia are scummy and their business practice and business model is to trick buyers who don't know any better into thinking they're getting a deal. Eventually people around will find out this practice is unethical and the short term gains they enjoy now will turn into a long term loss. I will never visit any Gateway Kia...and have been turned off completely from the Kia brand due to these people. read more

You've been warned - find another Kia Dealer to buy from and more importantly, get your KIA serviced! Gateway Kia Warrington's service department is in complete chaos, which may be because of the utter incompetence of the Service management OR the Technicians being clueless on how to fix their own vehicles. Short version of events AFTER our vehicle was there for 2 WEEKS with no update on status... KIA - "Good thing you called 'cause the part just (now) got here." (really I called at the exact perfect moment at 9:53 on a Monday?) Me - Sorry? The car's been there for going on 2 weeks!! (in an aggravated and sarcastic tone) "So you ordered in the wrong AGAIN? (this was the second time!) Kia - "YEA, looks like the wrong part was shipped in last week. (apparently the warehouse workers at the KIA parts warehouse not only do not know how to pull the correct part number but they also FUDGED the paperwork so the part number, packing slip and invoice all matched.) Appears to be a conspiracy undertaken by the international Kia parts warehouse to unscrupulously undermine this one dealership. STAY AWAY from this place! read more

I bought a used car from Gateway recently and had a positive overall experience. The sales department was very friendly and accommodating. Barry is a good dude. Don't expect to have an easy time negotiating on price though. I spent the better part of the day there and left pretty exhausted. Nothing in life is free though and they seemed pretty honest and straightforward. It's a business after all. I got the car checked at a nearby AAA and they had no problem with it. I'm pleased with the car so far and hopefully it runs well for a long time. read more

I purchased 2 vehicles from gateway Kia (Ed Bussinger, principal) in the last 30 days. First one was smooth sailing, the second one was disastrous. The day after I bought. It, I started having intermittent electrical issues and I took the car back requesting a different vehicle. The vehicle had 62 miles on it. They wouldn't even broach the subject, they told me to let them fix the problem, and being an auto business professional. For 40 years I told them that intermittent electrical issues can become a chronic issue and frankly I didn't want to have to deal with it. I even suggested upgrading to a more expensive model, just to escape the possible nightmare of electrical issues. The kind service mgr, did his best to try and appease me after acknowledging the problems, seeing them for himself. The next day the car was dead and I gave it a boost with a jump box and all the issues Seemed to disappear, for at least the time being. I was told that probably the battery had a low state of charge which could lead to all kinds of erratic problems, and that everything seemed fine now that the computer had been reset by my hot box boost. Well....no such luck. Now 13 days old, I came home from a trip to the airport 70 miles from my home only to have a repeat performance only this time, a boost wouldn't have any effect. I called KIA Road service, and they advised me they would only tow me 9 miles to the nearest KIA DEALER.....of course closed on Sunday. Bottom line, I laid out $270 out of pocket dollars. To get towed back (70 miles) to my home. Tomorrow, I am planning on getting it down to my local dealer (gateway Warrington) prepared to go to battle again. I feel I got the dirty end of the stick here. They have to step up here or .... .TO BE CONTINUED... read more

I will never buy a KIA again. Who makes you buy a special package to get a spare tire! What a scam!!

Buyer beware. Very unethical business practices. Stay away. Kia Corporate cannot help you as their dealers are independently owned and they have no power over them. I will never do business here again. read more

Don't bother dealing with these rip off artists. My lease experience with these clowns has been less than satisfactory. Today I went there to have my Sportage inspected and was told some BS story about why I would need a PA Emissions inspection despite the fact that I didn't put 5,000 miles on my car since last year. (That's the PA law on emission inspections. Google it if you don't know about it). I left and will only deal with Murray Kia from now on. Don't waste your time with these losers. read more

Gateway Kia of Warrington has the worst service department I've ever experienced. Don (service advisor) and Frank (service and parts director) are not friendly or helpful. On several occasions I was charged for fixing a problem that didn't needed to be fixed. When I questioned the work I was met with increased rudeness and disrespect. I feel as though this service department is dishonest and most certainly doesn't care about their customers. As a side note, I did purchase my vehicle here but will never use them for anything again. read more

Service dept here is lousy. They regularly fail to fix the car. They regularly try to charge for warranty work and even tried to charge for a faulty battery that they had fitted about 6 weeks earlier. Sadly we have an extended warranty through them and are stuck with them but if you must buy a Kia or get your Kia repaired - run as fast as you can to any other Kia dealer. read more

Do not buy a car from this dealership. They have the worst customer service in the world. I bought a car from here and its not even three months old. There was a defect in the tire and they would not replace or even take a look at it. It was not normal wear and tear and still they would not offer anything. I just hope nothing else goes wrong since they most likely would not fix that either. read more

I researched Kia of Warrington". I always "over do" all my research when I'm making a major purchase...that's the way I am, be it Electronics, Property, New Car, etc. I am in a business where customer service is either your the" BEST" or your considered last:. !! WELL THIS EXPERIENCE IS THE BEST ! I arrived at The Warrington dealership, and was greeted with nothing but smiles and welcomes from a friendly and upbeat staff ! I told Lorenzo and Alex exactly what my budget was,(that's important) Lorenzo showed me some options "within my budget". And of course, I am a proud owner of a NEW 2014 FORTE'...... Everyone was willing to answer all my questions, from The Service Manager to Financing, to " Hey Lorenzo how does this work, or what if I hold this button down, (navigation system :) all the way to Andrew who prepped my new car before I drove it off the lot, and wouldn't let me leave until I was TOTALLY HAPPY ! The best part of my purchase was early the next morning I was contacted by several staff members thanking me for my purchase of a KIA Forte' WOW It doesn't get any better then that... Lorenzo also beat me to contacting my insurance company to notify them of my purchase!! along with giving me his personal cell # , He's dedicated and pro-active !! Oh and by the way the free service for the 1st year was an added bonus! I know that a car purchase is not easy, I would tell potential buyers to do their homework, " Know your credit score, and the trade-in value of your vehicle, and realize that THIS IS A BUSINESS (just like mine) BTW I have received several calls since my purchase .............just to check in on me ..........AGAIN W O W ................... THEIR THE BEST !! so much so ! call me if you have any questions...............the Guys at Warrington Have my number :) read more

Fortunately I have nothing bad to say about my service here. Meghan my salesperson was super efficient. The car that caught my eye had actually been sold. While I was still debating on another the buyers called and changed their mind. I was able to get the car I wanted. It took a while to get all the paperwork turned over but Meghan came through for me. Never once did she try to push me into some car I didn't want and did not become frustrated when I told her what I wanted. Meghan has kept in touch since then and whenever I try to get in touch with her I get immediate response. I had to take the car in for service and she actually set up everything to run smoothly when I picked it up and it was her day off. Can't get much better than this! Thanks Meghan. read more

The new management was excellent. Friendly environment that helped me to find the perfect car! love my new Kia!

IF IT NEEDS SERVICE, THINK TWICE, AND THEN TAKE IT SOMEWHERE ELSE!!! Their service dept is THE WORST!!! I took my Kia Sorento in last month, because there were times that it just wouldn't start. And of course, it would happen at 1 or 2 a.m. The last time it happened, it was pouring down rain. Also, my rear hatch wouldn't open from the outside. Well, they told me that they couldn't find the reason why it would not start intermittently, because it didn't happen when they had it. As far as the rear latch, they told me that the assembly went bad, and they would need to order a new one. So I waited a week for the part to come in, and I took it back in. They called me at 5:00 pm. (after having it since the night before), and told me that the new latch assembly didn't fix the problem, and that the problem was due to this IPM module, and that part cost $500 alone. Add in labor, and I was looking at a $700 repair. And of course, it wasn't covered by my warranty. They said that this also controls my gas door. I told him that I got gas a few days ago, and had no problem. I then asked if this IPM was also responsible for it not starting. The response was "could be". I realized at that moment, they never put it on any type of diagnostic machine, and they were flying blind. I took my car home. I then noticed that my driver side front door wasn't locking with the keyfob. Great! Well, I then took it to another dealer to diagnose. They put it on the diagnostics machine, and it came back that the Inhibitor switch needed to be replaced, and NOT the IPM. Thankfully, it was covered by my extended warranty, as was the rear latch. Incidentally, when Gateway put my old latch back on, it was put back on incorrectly. SHEESH!!! So Sussman Kia fixed EVERYTHING, and it was covered by my extended warranty. I was about to pay for the $700 repair at Gateway, and that wouldn't have fixed ANYTHING!!! I can't help but wonder how many other people they have done this too, and they have actually paid for it. They are all very nice people, but clearly their mechanic skills suck a big hairy wet one! I have free oil changes for life, and I'll let them do that, but nothing else. Think twice before you take your car for service. This bears repeating.....Think twice, and then take it somewhere else!! read more