My daughter found the car she wanted (The Envista) at this location. We came in and everyone was so…read morenice. Tom W. Was amazing!! He was funny and engaging. He even held pocketbook!! There were a few hiccups. Tom was patient. The team here worked together to make sure everything ran smoothly. Tom was multitasking: getting me a snack, making calls, doing paperwork, sending emails, getting the car detailed and filled up with gas to setting up the app!! Truly customer focused here! We had a great experience! If you need a car, this is the place. Tom, rocks!!! After the purchase there was an issue with the dealership processing the certified check. It is known that a certified check is a personal check that a bank has verified as legitimate and guaranteed to be paid. Well whomever processes payments at the dealer could not get the check processed through their system and began calling my daughter and demanding she figure their issue out. They stated the check wasn't valid and she needed to give them another check. My daughter contacted the bank and they told her that if the dealership was trying to process the check electronically that it would not go through, and they would need to go to the bank. Instead of doing that, they proceeded to contact my daughter, and it became unbearable. This was not acceptable. They made her feel like she had done something wrong, and this was not the case. We hope they figure out the process so this doesn't happen to another buyer.

O'Neill I had not used in years due to the horrible experience with the service staff and bad…read moreservice on my car. I had to go in for service a few times recently and on top of being treated just like I remember absolutely terrible my car was never fixed properly so I had to bring it to another GM dealership who treated me outstanding and actually fixed my car on my first visit. Please do yourself a favor and avoid this service center at all costs if you want to be treated with respect and get your car back actually fixed!!!!!!!!!!!!!!!!!!!! Additional update I just went and opened up the hood to check the oil and it appears O'Neill broke my hood struts so the hood wouldn't stay open. So in addition to them not fixing my car and not wanting to fix it after failing to fix it many times, they also break my hood struts, just wonderful!

Everything. Oil change, inspection and recall were completed in about an hour. Service writer was…read morevery helpful, and pleasant. Will definitely be back. . .

On September 12, 2024 my husband and I went to Gateway Kia to look at a Kia Telluride. I spoke to…read moreJulian on the phone about a specific Telluride color and options I was interested in and he said come over I'll have it pulled out front and gas up and ready to test drive ! Well he did and he was a pleasure to deal with and Cassie answered all of questions, went on the test drive and was beyond helpful. They gave us a great deal on our new car ! Yes we bought it, and Cassie sweetened the deal when I asked about All weather mats she included them in the sale. She told us how nice they are, unfortunately they were out of stock so we are still waiting for them but I'm sure we will get them soon. We really liked dealing with Cassie and Julian and we love our Kia!! It will even be better once we get our new all weather mats. Thanks guys

Gary Runs a very good and honest business here. I'm leaving my review almost two years after…read morepurchasing a car here and am very thankful i found this place. I've had no issues with the car since i got it and when i bought it the car had only one previous owner and clean car fax . I can appreciate that Gary takes his time and picks very good quality cars to sell on his lot. I would highly recommend coming here if you are looking to get into a used car that is bought and sold with integrity and his customers best interest in mind witch at times can be hard to find in the used car business. thanks again Gary it was a pleasure doing business with you and like i said TWO years after purchasing and still have nothing but great things to say! ill be spreading the word

I have bought two cars from Southampton motor. Gary is not a pushy salesman which I so appreciate…read more I highly recommend anyone looking to buy a used car to give Gary a try to help you out. My daughter also bought a car several years ago that she still has and loves. I like that I can one stop shopping with Gary. You do not need to run around for tags or transfers, he will do that for you. I did not even test drive my last car which I recently bought. Go Gary, Thank you!!!!

Review is for service department: I am starting this review to inform you that you can take any GM…read morevehicle to any GM dealership for service. For example: a Chevy to a Buick/GMC dealership for service and a Buick/GMC to a Chevy dealership for service. The exception is a Cadillac-specific, advanced electric vehicle (EV) repair--such as those for the Lyriq or Celestiq--which may require a dedicated Cadillac dealer due to specialized equipment). So if you have a Chevy, I recommend that you don't go to Patriot. Take your Chevy next door to O'Neill GMC/Buick. I had an multiple issues with this dealership's service department from the beginning for a recent warranty repair. Starting with not being open at my scheduled appointment time, burning out my initial replacement part, vehicle not ready at time for pick up due to paperwork not done, charges that were more than my $100 deductible, and scratches on my car. So do yourself a favor and don't come here.

They deserve a 0....Stay away from this dealership..... ask to see all paperwork before you sign…read more.. they sneak extras into the paperwork when you are not looking... they lie about pricing! They do not make good on their promises. They are sneaky.... Do not Trust them... Do not leave with out all paperwork and making sure everything is done that they promise. They do not return calls. They will screw you.... worse car dealership ever!!!!!

Hi On April 21 I went to VIP AUTO LEASE OF STATEN ISLAND…read morelocated at 1949 Richmond Ave Staten Island NY 10314 7183802886 I dealt with Danny and told him what I wanted and left he within hours located thw vehicle that I wanted exactly and personally drove to pick it up ans deliver it ti my house he went to O'Neil Nissan 849 w street road Warminster PA 18974 2156749300 Which after seeing the place the vehicles the prices such an amazing dealer and without VIP auto lease would have never known or heard of them so it's so amazing the both of them super excellent service and best customer service salesman treat with full attention and respect so if looking fir vehicles this is where to go I am so so happy

So after going to the shop, to fix all the issues a 68k mile car has, we are now over $2500. DO…read moreNOT EVER BUY A LEMON FROM THESE THIEVES... I've owned this car for 9 months...

Wish it could be a negative amount of stars. Absolutely horrible. Do not buy a car from them. Super…read morenice when we bought it and now giving my mother a difficult time. They are trying to sell her old car that is not drivable. Told us they were sending it to the junkyard but caught them in a lie. Absolutely the worst place. Dont go there. Kelly Roney

I'm updating my previous review. My sales person Ira told me to put 4100 dollars down to lower my…read morepayment. That was bull****! The car cost 12,000 and I financed 12,000! What happened to the 4100 | put down? I was mislead on the warranty and fast talked into getting gap insurance. Ira had me write the review in front of him and he wrote most of it! I wouldn't refer anyone to this car sales place! I'm very upset and I feel taken advantage of

I recently purchased a vehicle and had a very positive experience. I worked with Courtney and Nolan…read morewho were extremely attentive and professional. They made the car buying experience fun I would highly recommend them!

I called Chapman when I recieved a recall notice in the mail a few months ago to schedule my jeep…read morefor the repair. They told me the part was not in and that they would call me when it arrived. I asked if when i shcedule the recall repair if i could have a rental car because I work. The woman was very nice and said yes, thats no problem. I told her I would come back the same day after work and she said that's fine, if serivce isn't here you can go to sales to return the vehicle/keys. She could not of been nicer or accommodating. Today, I get a call from Valerie in service and she tells me the part is in and we can schedule the appointmet. I confirm that I will need a rental to go to work. She immediatley very rudely says "OH NO we don't give a rental its a one day repair. We can call you a lyft." Well thats not what I was told the last time. Needless to say, she was the total opposite of the first woman I spoke to. Rude and full of attitude. So now I am calling a different dealer and will get the repair done elsewhere. Perhaps Valerie should find a different job if she is so miserable at this one.

If buying a car is needlessly difficult, should you expect that having your vehicle serviced be…read morepainless, and straight-forward, especially at a luxury car dealership? NOT ALL DEALERSHIPS OF THE SAME BRAND ARE THE SAME. I'm familiar with Thompson, having leased another luxury brand from them for close to a decade. Same ownership, different management. Big difference. Huge. Since the service department opens at 7:30am, and I had a scheduled appointment for first thing on Monday morning, when nearly six (6) hours passed, and I never received a call with an update, I decided to call. This was my 1st time at Thompson Lexus Willow Grove's Service Department, and the 1st service on my Certified Pre-Owned Lexus. I was assigned a service member, and I couldn't have had a worse hand dealt to me. Patrick Applegate. Apathetic. Lexus makes phenomenal and reliable vehicles, and the brand, as well as its corporate team in the US are exceptional. So, when I asked Pat the cost to fix the molding around and under the window, and if it's something Lexus would cover, his response was "unlikely since the mechanic said it looks like someone tried breaking into your car." I asked if he could speak with his manager, and Lexus, and he stated he'd call back, which he did. He stated his dealership wouldn't cover the cost. He asked if I was going to move forward with the repair. I stated that,"I'm going to contact the GM where I bought the vehicle, in case Lexus won't cover it", he stated that he'd order the parts, regardless. The estimate was just under $664, with $497.94 being the total for two parts, and $165.95 for labor. I contacted the GM of the Lexus dealership in Englewood, NJ. His response, "if Lexus won't cover it in good will, we'll pay for the repair". Once again, different dealership, different leadership, different business acumen, and different mindset. Tuesday morning, I never received a call from anyone at Thompson Lexus. By 12:31pm EST, I called, and was informed Pat wasn't in. I was connected to Matthew Buglak. Matt is personable, empathetic, and immediately took ownership of assisting me. The manager of the service and parts department, Mark Ambolino, was on vacation. No one had called Lexus corporate. The mechanic was out. There was no system in place so anyone would've followed through for Pat. Matt had me picked up, and brought to the dealership, to get a loaner vehicle. Mr. Buglak is relatable, professional, organized, empathetic, and cordial. All the paperwork was ready for my signature, and the vehicle was waiting and clean. At 8:10am EST on Wednesday, Pat called and told me his manager called Lexus, and the repair wouldn't be covered. Every question or statement I made was followed by one word from Pat, "ok". His lack of energy, care, concern, and disinterest were extremely obvious. Also, how did he already have a response from Lexus' corporate offices by the time he called me? I got off the phone and contacted Matt, to request that he be my service advisor. Thereafter, I called Lexus, who agreed to pay for the repair. I conveyed that Thompson had quoted me 70% over Lexus MSRP for the B-Pillar Trim, and 43% over MSRP for the Door Run. When the loaner was picked up by a driver, and my car was returned, I immediately noticed that the car was NEVER washed nor vacuumed. That's Thompson Lexus of Willow Grove. No indication on the invoice of what was replaced or filled with the maintenance, and the space when the next maintenance is due was left blank. They are a poorly managed dealership with bad communication, and many lazy employees. They didn't put in effort to deliver for me with Lexus corporate; that was my relentlessness. Again, Matt Buglak is a phenomenal guy. If you must get service done at Thompson Lexus of Willow Grove, because it is your only option, request Matt- the person who should be elevated to manage the service and parts departments, as well as hire, train, retrain, or let go of complacent, neglectful, and/or indifferent employees who don't bode well for the superior Lexus brand.

Bad experience especially for being a Lexus "luxury brand". Drive the extra few miles and go to…read moreanother dealership. I have a 2025 Lexus with only 1700 miles, owned it coming up on one year, so the car doesn't get driven much at all. I've needed to jump the start the car MULTIPLE times before I took the time and went the dealer for a battery replacement. There were stored DTC's for battery if they scanned the car as well. The drive to this dealer is about 35 mins and I used the car for some errands as well that day prior, so it did alot of driving before arriving day of (battery got a nice charge from all the driving). They tested the battery and after sitting there for right under 2 hours I get told they are NOT replacing the battery and I need to wait for it to die again, waste my time and tow it there. The best part is yet to come I get charged $42 for a battery test which is literally free at any other brand dealers, auto zones, pep boys wherever pretty much. 3rd new Lexus and very unhappy customer.

A&H is the best. The pricing is always fair. The work is always on point and never has to go back…read more They never force repairs or items that you don't need. They recommend what's necessary either at the time or in the future. They are extremely responsive and helpful no matter how big or small the job is. I highly recommend A&H.

Wonderful job Evan! We are very happy with your recent work on my husband's CRV!!! We will be…read morefaithfully service our cars at your shop from now on.